Grand Mercure Lampung

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Overall Ratings & Reviews Grand Mercure Lampung

Traveloka (991)
Other sources (11)
9.3
Exceptional
From 991 reviews
Provided by travelers on
Cleanliness

9.3

Room Comfort

9.3

Meal

9.0

Location

9.4

Service and Facilites

9.1

People often mention about Grand Mercure Lampung
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Ambiance (155)
Distance to City Center (152)
Bedroom (152)
Staff Friendliness (147)
Room Space (146)
Hotel Area (136)
Bathroom (133)
Accessibility (130)
Family Friendly (124)
Taste (123)
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Traveler Reviews Grand Mercure Lampung

Number of reviews per page
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40
Customer reviews
Monica S. R.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 day(s) ago
A very beautiful view of the city lights from the height of the 19th floor room. The premium deluxe type room is very comfortable.
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Enny R.
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Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
It's a nice hotel in Bandarlampung. Strategically located in the city center, making it easy to get anywhere. It's close to shopping centers.
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A***a
icon-origin-TRAVELOKA
8.8
/10
Reviewed 2 week(s) ago
Everything was good. The location is also very strategic.
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monica
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.6
/10
Reviewed 4 week(s) ago
The service was incredibly slow. When I was checking in, it took forever for the hotel staff to serve the woman in front of me and the woman next to me, even though she and the person next to me were only one person. The next morning, while I was taking a shower, there was an announcement that there was a fire in the hotel, and the fire hadn't been detected yet. It was strange. A star-rated hotel would run out of soap and almost run out of toilet paper.
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Efriani
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 week(s) ago
Very comfortable, the service is also good.
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sulistyo a. p.
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Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Very good, especially the place and the breakfast menu are great.
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D***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
The service was good, friendly, and helpful. I received a free upgrade, and the room was spacious and pleasant. The food was varied and delicious. I'll be back soon.
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Accommodation's Reply
29 Sep 2026
Dear Mr./Ms. D, thank you very much for staying at Grand Mercure Nanpo Hotel and for taking the time to share your feedback. We are delighted to hear that you were satisfied with our warm and attentive service, the complimentary room upgrade, the spacious and comfortable room, and the variety of dining options. Your kind words are a great encouragement to all of our staff and motivate us to strive to provide even better service. We are also honored that you have booked your next stay with us. We look forward to welcoming you back to Grand Mercure Nanpo Hotel. Thank you again. Grand Mercure Nanpo Hotel General Manager
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A***l
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
Very friendly, and items such as bags, suitcases, etc. were delivered to the room.
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Accommodation's Reply
29 Sep 2026
Dear Mr./Ms. A*I, Thank you for choosing Grand Mercure Hotel Lampung and for sharing your experience. We are delighted to hear that you were satisfied with our team's hospitality and services, from arrival to luggage delivery to your room. Your compliments motivate our entire team to continue striving for fast, friendly, and attentive service to all guests. We hope to welcome you back to Grand Mercure Hotel Lampung in the future. Sincerely, General Manager, Grand Mercure Hotel Lampung
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D***a
icon-origin-TRAVELOKA
9.0
/10
Reviewed 8 week(s) ago
Previously, every time I booked a room, there was always a non-smoking room.
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Accommodation's Reply
29 Sep 2026
Dear Mr./Ms. D*a, Thank you for choosing Grand Mercury Hotel Lampung and for taking the time to share your experience. We understand that we have smoking rooms available, and we apologize if we were unable to provide a room that met your preference. The availability of certain room options may depend on room conditions and availability at the time of booking. Your feedback is invaluable and will be taken into consideration by our team to continuously improve our services and to ensure that information about room options is communicated more effectively to guests. We look forward to welcoming you back to Grand Mercury Hotel Lampung for your next stay. Sincerely, General Manager, Grand Mercury Hotel Lampung
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Mustafrizal
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 9 week(s) ago
The rooms are clean, the view is beautiful, and the breakfast is very varied and definitely delicious.
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Accommodation's Reply
31 Aug 2026
Dear Mr. Mustafriza, Thank you for choosing Grand Mercury Lampung Hotel and for taking the time to share your experience. We are delighted to hear that you were impressed with the cleanliness of your room, the beautiful views, and the varied breakfast options we offer. Your compliments encourage our entire team to continue striving to provide comfortable and memorable stays. We hope to welcome you back to Grand Mercury Lampung Hotel again. Sincerely, Trison Fosa, General Manager
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Verified Traveler
icon-Business
Business
icon-origin-TRAVELOKA
9.7
/10
Reviewed 9 week(s) ago
Clean room, quiet atmosphere.
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Accommodation's Reply
31 Aug 2026
Dear Valued Guest, Thank you for choosing Grand Mercury Hotel Lampang and for taking the time to share your stay experience. We are delighted that you enjoyed your clean room and peaceful atmosphere. Your comfort is our top priority, and your compliments encourage our entire team to continue striving to maintain the quality of our service and facilities. We hope to welcome you back to Grand Mercury Hotel Lampang again. Sincerely, Trison Fosa, General Manager
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Gin G. Y.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
It was really fun to staycation with my family here.
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Accommodation's Reply
31 Aug 2026
Dear Ms./Mrs. Jin G.Y., Thank you for choosing Grand Mercure Lampang Hotel and for taking the time to share your experience. We are delighted to hear that you and your family enjoyed your stay at Grand Mercure Lampang Hotel. We hope this memorable experience will be a cherished memory for you and your family. We look forward to welcoming you and your family back to Grand Mercure Lampang Hotel again. Sincerely, Trison Fosa, General Manager
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Raisa R.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
The room is comfortable, the food is also delicious, lots of choices 😍
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Accommodation's Reply
21 Aug 2026
Dear Ms. Raisa, Thank you for choosing Grand Mercury Hotel Lampang and for taking the time to share your experience with us. We are delighted to hear that you were satisfied with the comfort of your room and the diverse menu we served. Your satisfaction motivates our entire team to strive to provide the best service and experience for all our guests. We hope to welcome you back to Grand Mercury Hotel Lampang in the future. Sincerely, General Manager
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Widi N. A.
icon-origin-TRAVELOKA
5.0
/10
Reviewed 11 week(s) ago
The room wasn't cleaned!!! You have to complain before it's done.
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Accommodation's Reply
21 Aug 2026
Dear Mr. Vidi, Thank you for choosing Grand Mercure Lampung Hotel and for taking the time to share your experience. We apologize for any inconvenience you experienced during your stay at our hotel. This incident does not reflect the standard of service we should provide. We greatly appreciate your feedback and will forward it to the relevant team for consideration in order to improve the quality of our housekeeping services. We sincerely hope to have the opportunity to provide you with a better experience on your next stay. Sincerely, General Manager
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V***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 12 week(s) ago
Everything was delicious and comfortable. If you'd like, please offer more promotional prices. Thank you.
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Accommodation's Reply
21 Aug 2026
Dear Valued Guest, Thank you very much for choosing to stay at Mercury Hotel Lamphun and for your valuable feedback. We are delighted that you were satisfied with your comfort and overall service during your stay. We appreciate your suggestion regarding more attractive promotions and benefits. We will take your feedback seriously and strive to provide even better service. We will do our best to make your next stay at Mercury Hotel Lamphun even more comfortable and memorable. Thank you again. Sincerely, The General Manager
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T***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 13 week(s) ago
Satisfying, good, fun, really worth it for family gatherings.
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Accommodation's Reply
31 Jul 2026
Dear Ms T***a Thank you very much for the 5-star rating! We truly appreciate your support and are delighted to know you had a pleasant experience with us. We look forward to welcoming you back to Grand Mercure Lampung for another memorable stay. Warm regards, General Manager
M***l
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 14 week(s) ago
Okay, good service, friendly. Delicious food according to Indonesian tastes.
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Accommodation's Reply
31 Jul 2026
Dear Valued Guest, Thank you very much for the 9-star rating! We truly appreciate your support and are delighted to know you had a pleasant experience with us. We look forward to welcoming you back to Grand Mercure Lampung for another memorable stay. Warm regards, General Manager
W***a
icon-Business
Business
icon-origin-TRAVELOKA
8.2
/10
Reviewed 14 week(s) ago
Best hotel to stay in. Highly recommended.
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Accommodation's Reply
23 Jul 2026
Dear Valued Guest Thank you very much for the 8-star rating! We truly appreciate your support and are delighted to know you had a pleasant experience with us. We look forward to welcoming you back to Grand Mercure Lampung for another memorable stay. Warm regards, General Manager
Rahmad S.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 15 week(s) ago
Recommendations for a staycation for families.
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Accommodation's Reply
23 Jul 2026
Dear Valued Guest Thank you very much for the 5-star rating! We truly appreciate your support and are delighted to know you had a pleasant experience with us. We look forward to welcoming you back to Grand Mercure Lampung for another memorable stay. Warm regards, General Manager
r***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 15 week(s) ago
Best place is clean and pleasant.
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Accommodation's Reply
23 Jul 2026
Dear Valued Guest Thank you very much for the 5-star rating! We truly appreciate your support and are delighted to know you had a pleasant experience with us. We look forward to welcoming you back to Grand Mercure Lampung for another memorable stay. Warm regards, General Manager
Number of reviews per page
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