Playa Esperanza Hotel Tulum

Explore Playa Esperanza Hotel Tulum
9.0
Exceptional
From 83 reviews
Cleanliness

8.8

Room Comfort

8.2

Service and Facilites

9.4

Traveler Reviews Playa Esperanza Hotel Tulum

Number of reviews per page
20
40
Top reviews
Jeffrey
icon-Leisure
Leisure
8.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

It was glamping at its best! I felt like I was on Gilligan’s Island, or in an episode of the Flintstones!
Andrea
icon-Leisure
Leisure
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

A friend of mine and I each got a room here. The rooms were so cool and the beach access is world class. The service is a little short of 2-3 star given that my shower water was not hot, but I sort of didn’t care until the last day when I just wanted a hot shower. The beach is gorgeous, the people working there are super sweet. There was a very nice woman who helped us get a super last min cab out of town and she was super helpful at the desk when our booked shuttle no showed. We took the bus instead which was great and only $20 to Cancun!! We knew about the bus because we may have taken it down but booked a private shuttle instead. The hotel is right next to several beach clubs and inside the park is great you can get the shuttles to the ruins which were so cool. The park offers a lot but you do have to pay to be there daily and strict guards treat it like you are doing something wrong to be there. It’s not very hospitable to have all your stuff searched to find nothing. And they are not nice or welcome you. Quite the opposite. That said-People at the resort were efficient and they work hard. I loved the little pool and the towels. The cabanas on the beach. Super amazing. Gorgeous. I liked a lot of the little beach resorts at the park tho. It’s a very beautiful and special beach area.
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Anastasiia
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Everything was amazing ☺️
Anastasiia
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Everything is amazing!
Samantha
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Everything was good and you can hear the waves from the ocean
Sandy
2.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

The room was not what it appears in the pic and no AC. Had to pay for the park everyday when it should be one time deal during your stay. Very inconvenient
Beatriz
icon-Leisure
Leisure
10.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

This experience was great !! I got more than what I bargain for , very attentive staff that are willing to serve you and guide you in the right direction .Room was clean and maintained everyday of my stay , beach front did not disappointed.
Elyashiv
icon-Leisure with Partner
Leisure with Partner
4.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

The place doesn't fit the description on Expedia. We had NO WIFI at the room the whole stay, AC works only during the day, Water undrinkble. Toilet in the room has no door. No beach towels. Fits more a definition of a Glaming place, not hotel. There is additional charge for entry to the "Reservation" entry every day!
JASON
icon-Leisure
Leisure
10.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

All of it
Joanna
icon-Leisure
Leisure
10.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Lovely bungalows right on the beautiful white sand beach. I received an upgrade from a partial sea view room to a full sea view suite on arrival, which was a nice surprise! Bungalows were clean, facilities were good, staff were helpful and friendly. All in all a relaxing few days!
Beebe
icon-Leisure
Leisure
10.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Everything was excellent
Christopher
10.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Clean room and had an amazing view
Donna
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

Staff was great! The accommodations were spot on!
Christina
icon-Friends and Family with Friends
Friends and Family with Friends
10.0
/10
Reviewed 25 week(s) ago

Hotels.com verified review

It was all great
Blanca
icon-Leisure
Leisure
10.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

Loved it , very close to the ruins, very calm , and all the staff very nice , can't wait to go back!!!!
Lucie
icon-Leisure
Leisure
10.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

Perfection. Paradise on Earth.
Lucie
icon-Leisure
Leisure
10.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

Un endroit unique sur terre où vous serez reçus divinement : plage avec océan turquoise, personnel attentionné, installations rustiques design, raffinées et totalement intégrées à ce parc naturel. On y entend la mer, on y ressent le vent salé, on y est en harmonie avec les éléments. Un paradis terrestre.
Lucie
10.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

This is the closet you can get to paradise. Fancy subtil rustic designer cananas by the sea. No other noise than waves, ocean wind and the perfect clean turquoise clear water.The staff give an excellent vibe to this five star eco resort. A divine place to be.
Tania Gabriela Equihua
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

Staff was extremely helpful and attentive
Aqeela
6.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

Great spot right on the beach. You wake up to the waves, the location couldn’t be better. But comfort isn’t the focus here. It’s very rustic, barely staffed, rooms feel old, our door had a gap, and mosquitos roam free. The place has charm but it’s tired. Staff were hit or miss. We met one super nice guy and one who couldn’t care less. Food at the restaurant wasn’t good. Plenty of better options nearby. Come for the view, not the comfort.
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