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Playa Esperanza Hotel Tulum
Hotels
9.0
/10
Exceptional
61 reviews
What Guests Say About Their Stay
Benjamin
10.0
/ 10
This is not a typical hotel experience. First you are on the beach there are no concrete walkways around the property its all sand to stay with the natural part of being in the national park. Its very quiet and relaxed atmosphere.
Things to note:
You do have to pay a small fee to enter the national park that fee is not part of the booking fee. I think it was 120 pesos aday
The hotel is nothooked he power grid so they run off a generator. It shuts off for an hour every day. Which means the wifi also goes off.
Not all the rooms have ac. The ones that do only run from 6pm to 830ish am. They turn off and on by themselves. The rooms are all different and are separate little casitas essentially. They do not have tvs.
There is a restuarant/ bar on site but its only open from around 10am to 530pm. The good news is there is a really good restaurant/ bar called cinco one place over walking on the beach thats open till 10pm.
There are carts that will take you around the national park to the different sites. This is included in the park fee.
Short walk down the beach is a few different snorkeling places. We haggled the price and got a private boat for about $30 usd for 2 ppl.
The staff is all very nice and the rooms were clean. And of the exterior parts are worn but it's on the beach so to be expected. The pool is really for relaxing not going to be doing laps in it.
Overall nice but dont expect the typical hotel style. But for a relaxing get away its a good place.
Azzy
10.0
/ 10
The staff was extremely accommodating and happy to do so, I had a wonderful time at their bar and beautiful hotel area
Tamara
10.0
/ 10
Excellent and quiet - rustic and authentic! The perfect place to a relaxing and true Mexican vibe!
The views are gorgeous!
In the Area
See Map
Carretera Tulum, Boca Paila km 2.5, Tulum, Estado de Quintana Roo, Mexico, 77780
Main Facilities
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Restaurant
Swimming Pool
WiFi
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Available Room Types in Playa Esperanza Hotel Tulum
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What's around Playa Esperanza Hotel Tulum
Carretera Tulum, Boca Paila km 2.5, Tulum, Estado de Quintana Roo, Mexico, 77780
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Discover More About Playa Esperanza Hotel Tulum
Location
Staying at Playa Esperanza Hotel Tulum is a good choice when you are visiting Tulum.
About Playa Esperanza Hotel Tulum
Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.
Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.
Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.
Savor your favorite dishes with special cuisines from Playa Esperanza Hotel Tulum exclusively for you.
Get precious and unforgettable moment during your stay at Playa Esperanza Hotel Tulum.
All facilities in Playa Esperanza Hotel Tulum
Others
Things to Do
- Outdoor pool
- Spa
- Beach cabanas
- Beach towel
Hotel Services
- Luggage storage
- Front desk
- Tours
General
- Parking
- Smoking area
Public Facilities
- Others
- Restaurant
Food and Drinks
- Breakfast
Connectivity
- Free WiFi
Accommodation Policy & General Information in Playa Esperanza Hotel Tulum
Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!
- Fee for cooked-to-order breakfast: approximately USD 15 to 30 for adults, and USD 15 to 30 for children
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts cash
- Noise-free guestrooms cannot be guaranteed
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
The front desk is open daily from 8:00 AM - 9:30 PM. If you are planning to arrive after 12:30 AM please contact the property in advance using the information on the booking confirmation. The front desk is staffed during limited hours.
Hotel only accepts guests with minimum age of 18
Check-in/Check-out Time
Check-in:
15:00 - 00:30
Check-out:
Before 12:00
Hotel policy is not yet available.
General Information
Popular Facilities | Restaurant, Swimming Pool, WiFi |
Check-In / Check-Out Time | From 15:00 - 00:30 - to 12:00 |
Breakfast Availability | Yes, hotel has room that provide breakfast |
Available rooms at Playa Esperanza Hotel Tulum | 14 |
Another facilities in Playa Esperanza Hotel Tulum | Outdoor pool, Spa, Beach cabanas, Beach towel, Luggage storage |
Frequently asked question in Playa Esperanza Hotel Tulum
What are available facilities at Playa Esperanza Hotel Tulum?
There are top facilites at Playa Esperanza Hotel Tulum such as Restaurant, Swimming Pool, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Playa Esperanza Hotel Tulum?
The standard check-in time at Playa Esperanza Hotel Tulum is starting from 15:00 - 00:30 while the latest check-out time is at Before 12:00
Does Playa Esperanza Hotel Tulum provide breakfast?
Yes, Playa Esperanza Hotel Tulum provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Playa Esperanza Hotel Tulum
Playa Esperanza Hotel Tulum has a 4.0-star rating.
How many rooms are available at Playa Esperanza Hotel Tulum
Playa Esperanza Hotel Tulum has 14.
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More Reviews from Other Guests in Playa Esperanza Hotel Tulum
Overall Ratings & Reviews Playa Esperanza Hotel Tulum
Other sources (61)
9.0
Exceptional
From 61 reviews
Cleanliness
8.8
Room Comfort
7.8
Service and Facilites
9.2
Sort by
Most Relevant
Preferences
See All
Traveler Reviews Playa Esperanza Hotel Tulum
Number of reviews per page
20
40
Top reviews
Benjamin
Leisure with Partner
10.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
This is not a typical hotel experience. First you are on the beach there are no concrete walkways around the property its all sand to stay with the natural part of being in the national park. Its very quiet and relaxed atmosphere.
Things to note:
You do have to pay a small fee to enter the national park that fee is not part of the booking fee. I think it was 120 pesos aday
The hotel is nothooked he power grid so they run off a generator. It shuts off for an hour every day. Which means the wifi also goes off.
Not all the rooms have ac. The ones that do only run from 6pm to 830ish am. They turn off and on by themselves. The rooms are all different and are separate little casitas essentially. They do not have tvs.
There is a restuarant/ bar on site but its only open from around 10am to 530pm. The good news is there is a really good restaurant/ bar called cinco one place over walking on the beach thats open till 10pm.
There are carts that will take you around the national park to the different sites. This is included in the park fee.
Short walk down the beach is a few different snorkeling places. We haggled the price and got a private boat for about $30 usd for 2 ppl.
The staff is all very nice and the rooms were clean. And of the exterior parts are worn but it's on the beach so to be expected. The pool is really for relaxing not going to be doing laps in it.
Overall nice but dont expect the typical hotel style. But for a relaxing get away its a good place.
Read More
Maika
8.0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
Beautiful hotel, away from all the touristy craziness on the Tulum coast line even though there were many other smaller/ eco-conscious hotels nearby.
Staffs working at the property were all working so hard, I was impressed with the level of effort each of them put in to keep the property beautiful for the guests. I saw that they were actually paying close attention on the Turtle nests on the beach, taking pictures and keeping track of the nest conditions etc in early mornings before many guests wake up.
While we absolutely loved our stay at this hotel and would come back in the future, I have to note that the pictures
Read More
Azzy
10.0
/10
Reviewed 20 week(s) ago
Expedia Group verified review
The staff was extremely accommodating and happy to do so, I had a wonderful time at their bar and beautiful hotel area
Xiomara
Leisure Family
10.0
/10
Reviewed 20 week(s) ago
Expedia Group verified review
Beautiful and quiet
Jorge
10.0
/10
Reviewed 25 week(s) ago
Expedia Group verified review
Excellent
Jim
8.0
/10
Reviewed 25 week(s) ago
Hotels.com verified review
First of all, the beach at the property is amazing. That was the main reason we chose the hotel. Additionally the staff that provided breakfasts, coffee and drinks were wonderful. The office staff too. The hotel is VERY bare minimum. The rooms are very small with a comfortable bed covered in mosquito netting. We would have liked an additional chair (there was one) or a sofa so we could relax in our room. The bathroom was minimalist to say the least. We did enjoy hot water in the shower and plenty of water pressure. The lights strained and flickered during the day, but we were out mostly, so no big deal. It would have been nice to have daily or every other day towel changes and bedding changes. Due to the humidity, the towels never dried. The worst thing we experienced was infant mice dropping onto the mosquito net the first night!!!!! That and a variety of insects in the room, including cockroaches as well as a couple of scorpions. We stayed 8 nights which was too long. I'd say this is an excellent place to relax for 3 or 4 nights. Finally, the entrance fees to the park....and hotel are crazy expensive. It would be nice if the hotel worked out a deal with the park to discount them.
Read More
Zachary
Leisure with Partner
10.0
/10
Reviewed 26 week(s) ago
Expedia Group verified review
I liked it
Mary C
Leisure
8.0
/10
Reviewed 28 week(s) ago
Expedia Group verified review
Omg the STAFF!! I mean just NICE GOOD humans. It was so pleasant being there I almost forgot real life stuff. Here are my mistakes and how the hotel went out of their way to help me:
My flight was rerouted, so in WhatsApp, Raquel immediately took the initiative to change transportation FOR ME. Saved me so much stress and money because I was in the air to a different airport. I needed medical attention and immediately, Satu and Raquel got a Doctor to the property fast. (PS if you have to do this, plan to pay at least US$500).
Everyone felt safe and comfortable. Ivan called me by name. Friendly. Kind. Down-to-earth. My kind of place.
Things that are NOT the hotel’s fault if you can’t read. But we don’t know what we don’t know.
The place is rustic AF. AMAZING but rustic.
If it bothers you, if an ant crawls over your toe while you’re taking a poop or a chameleon maybe runs through your cabin, this is not the place for you.
Get cash and some food BEFORE going through the national protected entryway.
No ATM & Esperanza’s kitchen is closed by 5:30. Bring a good water bottle cause you’re pumping your own here. And you won’t know until you go through the national forest entryway the first time...they take all plastic (water too). You’ll be charged $40 to get in and out ONCE a day. Wear the brown bracelet!!
I brought a USB cable for my phone, but not a brick. The electricity in the cabins is very Slight so prepare at home.
Read More
Tamara
Leisure
10.0
/10
Reviewed 28 week(s) ago
Expedia Group verified review
Excellent and quiet - rustic and authentic! The perfect place to a relaxing and true Mexican vibe!
The views are gorgeous!
Maud
8.0
/10
Reviewed 28 week(s) ago
Hotels.com verified review
Great hotel. Close to beach
Nicole
6.0
/10
Reviewed 31 week(s) ago
Expedia Group verified review
Expedia must have had the wrong image for this booking (I booked a cabin with a centered bed looking out to the ocean). Upon arrival I was offered a cabin behind the reception desk/next to the restaurant. The staff offered me a room with a sea view but it was again, very much not what I thought I was getting. I am only in town a few days and this truly broke my spirit a bit. I also didn’t realize upon booking that the hotel was in the reserve which requires a $25 usd fee to enter. This was my first time using Expedia for a booking and I don’t think I ever will again. The staff was sweet, though the one receptionist was clearly annoyed with me, but he did try and be helpful. If you’re booking also keep in mind that checkin is at 3pm & the bar/restaurant closes at 5pm.
Read More
Florentino
Leisure with Partner
6.0
/10
Reviewed 32 week(s) ago
Expedia Group verified review
The property is average, they shutdown the electricity twice day for a few minutes, at night some bugs get it to the room, they promise to bring sodas and ice to the room, but if you do no ask for them, they do not provide these, the hotel is located in the Jaguar park, if you go out of the area, you have to pay 3 dollar per person/day to re enter to the hotel/park, very bureaucratic process.
Read More
Jose Arias
Leisure with Partner
10.0
/10
Reviewed 36 week(s) ago
Expedia Group verified review
Solid
Daniela
Leisure
6.0
/10
Reviewed 37 week(s) ago
Expedia Group verified review
The area is lovely. The beach is wonderful. The room was a bit depressing for me and didn’t have AC. If I had a room with AC I would have stayed but unfortunately had to leave early. The staff is very nice.
Alexandra
10.0
/10
Reviewed 38 week(s) ago
Hotels.com verified review
My husband and I had such a unique and wonderful experience here. Yes, our room had no TV or AC, yet it was exactly what we needed - pure peace and relaxation. We booked the ground floor sea front room so we had the beach just steps away. The sound of the waves were soothing and waking up to the sunrise right in front of your room was priceless. We didn't wear shoes once while there since there are a bunch of restaurants within walking distance on the beach side - so we had no need to leave the hotel. We were even able to walk to the Tulum ruins from the beach.
Read More
Serena
8.0
/10
Reviewed 39 week(s) ago
Expedia Group verified review
Being charged $20 to enter the national park for an over $200 a night reservation seems silly. Property is rustic and charming if you love outdoor showers and the sort, ocean front is amazing. Staff we very helpful. Surprised that at this price point hot water was only available during certain hours.
Marwa
Leisure with Partner
10.0
/10
Reviewed 43 week(s) ago
Expedia Group verified review
Very glad we chose this spot, it was a beautiful location, the staff was friendly and the beach was right outside our room.
Nelson
Leisure
10.0
/10
Reviewed 43 week(s) ago
Expedia Group verified review
Amazing place
Ari
Leisure with Partner
6.0
/10
Reviewed 43 week(s) ago
Expedia Group verified review
Room was very basic, with mosquito net that had gaps, and whose rigging divided the room in such a way that it was a hazard. Door didn't lock well, and windows didn't open well. Outdoor bathroom not my taste.
Jenna
Leisure
10.0
/10
Reviewed 44 week(s) ago
Expedia Group verified review
Very unique relaxed placed right on the beach. The restaurant attached was excellent and staff was awesome.
Number of reviews per page
20
40
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Overall Ratings & Reviews Playa Esperanza Hotel Tulum
Other sources (61)
9.0
Exceptional
From 61 reviews
Cleanliness
8.8
Room Comfort
7.8
Service and Facilites
9.2
Sort by
Most Relevant
Preferences
See All
Traveler Reviews Playa Esperanza Hotel Tulum
Number of reviews per page
20
40
Top reviews
Benjamin
Leisure with Partner
10.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
This is not a typical hotel experience. First you are on the beach there are no concrete walkways around the property its all sand to stay with the natural part of being in the national park. Its very quiet and relaxed atmosphere.
Things to note:
You do have to pay a small fee to enter the national park that fee is not part of the booking fee. I think it was 120 pesos aday
The hotel is nothooked he power grid so they run off a generator. It shuts off for an hour every day. Which means the wifi also goes off.
Not all the rooms have ac. The ones that do only run from 6pm to 830ish am. They turn off and on by themselves. The rooms are all different and are separate little casitas essentially. They do not have tvs.
There is a restuarant/ bar on site but its only open from around 10am to 530pm. The good news is there is a really good restaurant/ bar called cinco one place over walking on the beach thats open till 10pm.
There are carts that will take you around the national park to the different sites. This is included in the park fee.
Short walk down the beach is a few different snorkeling places. We haggled the price and got a private boat for about $30 usd for 2 ppl.
The staff is all very nice and the rooms were clean. And of the exterior parts are worn but it's on the beach so to be expected. The pool is really for relaxing not going to be doing laps in it.
Overall nice but dont expect the typical hotel style. But for a relaxing get away its a good place.
Read More
Maika
8.0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
Beautiful hotel, away from all the touristy craziness on the Tulum coast line even though there were many other smaller/ eco-conscious hotels nearby.
Staffs working at the property were all working so hard, I was impressed with the level of effort each of them put in to keep the property beautiful for the guests. I saw that they were actually paying close attention on the Turtle nests on the beach, taking pictures and keeping track of the nest conditions etc in early mornings before many guests wake up.
While we absolutely loved our stay at this hotel and would come back in the future, I have to note that the pictures
Read More
Azzy
10.0
/10
Reviewed 20 week(s) ago
Expedia Group verified review
The staff was extremely accommodating and happy to do so, I had a wonderful time at their bar and beautiful hotel area
Xiomara
Leisure Family
10.0
/10
Reviewed 20 week(s) ago
Expedia Group verified review
Beautiful and quiet
Jorge
10.0
/10
Reviewed 25 week(s) ago
Expedia Group verified review
Excellent
Jim
8.0
/10
Reviewed 25 week(s) ago
Hotels.com verified review
First of all, the beach at the property is amazing. That was the main reason we chose the hotel. Additionally the staff that provided breakfasts, coffee and drinks were wonderful. The office staff too. The hotel is VERY bare minimum. The rooms are very small with a comfortable bed covered in mosquito netting. We would have liked an additional chair (there was one) or a sofa so we could relax in our room. The bathroom was minimalist to say the least. We did enjoy hot water in the shower and plenty of water pressure. The lights strained and flickered during the day, but we were out mostly, so no big deal. It would have been nice to have daily or every other day towel changes and bedding changes. Due to the humidity, the towels never dried. The worst thing we experienced was infant mice dropping onto the mosquito net the first night!!!!! That and a variety of insects in the room, including cockroaches as well as a couple of scorpions. We stayed 8 nights which was too long. I'd say this is an excellent place to relax for 3 or 4 nights. Finally, the entrance fees to the park....and hotel are crazy expensive. It would be nice if the hotel worked out a deal with the park to discount them.
Read More
Zachary
Leisure with Partner
10.0
/10
Reviewed 26 week(s) ago
Expedia Group verified review
I liked it
Mary C
Leisure
8.0
/10
Reviewed 28 week(s) ago
Expedia Group verified review
Omg the STAFF!! I mean just NICE GOOD humans. It was so pleasant being there I almost forgot real life stuff. Here are my mistakes and how the hotel went out of their way to help me:
My flight was rerouted, so in WhatsApp, Raquel immediately took the initiative to change transportation FOR ME. Saved me so much stress and money because I was in the air to a different airport. I needed medical attention and immediately, Satu and Raquel got a Doctor to the property fast. (PS if you have to do this, plan to pay at least US$500).
Everyone felt safe and comfortable. Ivan called me by name. Friendly. Kind. Down-to-earth. My kind of place.
Things that are NOT the hotel’s fault if you can’t read. But we don’t know what we don’t know.
The place is rustic AF. AMAZING but rustic.
If it bothers you, if an ant crawls over your toe while you’re taking a poop or a chameleon maybe runs through your cabin, this is not the place for you.
Get cash and some food BEFORE going through the national protected entryway.
No ATM & Esperanza’s kitchen is closed by 5:30. Bring a good water bottle cause you’re pumping your own here. And you won’t know until you go through the national forest entryway the first time...they take all plastic (water too). You’ll be charged $40 to get in and out ONCE a day. Wear the brown bracelet!!
I brought a USB cable for my phone, but not a brick. The electricity in the cabins is very Slight so prepare at home.
Read More
Tamara
Leisure
10.0
/10
Reviewed 28 week(s) ago
Expedia Group verified review
Excellent and quiet - rustic and authentic! The perfect place to a relaxing and true Mexican vibe!
The views are gorgeous!
Maud
8.0
/10
Reviewed 28 week(s) ago
Hotels.com verified review
Great hotel. Close to beach
Nicole
6.0
/10
Reviewed 31 week(s) ago
Expedia Group verified review
Expedia must have had the wrong image for this booking (I booked a cabin with a centered bed looking out to the ocean). Upon arrival I was offered a cabin behind the reception desk/next to the restaurant. The staff offered me a room with a sea view but it was again, very much not what I thought I was getting. I am only in town a few days and this truly broke my spirit a bit. I also didn’t realize upon booking that the hotel was in the reserve which requires a $25 usd fee to enter. This was my first time using Expedia for a booking and I don’t think I ever will again. The staff was sweet, though the one receptionist was clearly annoyed with me, but he did try and be helpful. If you’re booking also keep in mind that checkin is at 3pm & the bar/restaurant closes at 5pm.
Read More
Florentino
Leisure with Partner
6.0
/10
Reviewed 32 week(s) ago
Expedia Group verified review
The property is average, they shutdown the electricity twice day for a few minutes, at night some bugs get it to the room, they promise to bring sodas and ice to the room, but if you do no ask for them, they do not provide these, the hotel is located in the Jaguar park, if you go out of the area, you have to pay 3 dollar per person/day to re enter to the hotel/park, very bureaucratic process.
Read More
Jose Arias
Leisure with Partner
10.0
/10
Reviewed 36 week(s) ago
Expedia Group verified review
Solid
Daniela
Leisure
6.0
/10
Reviewed 37 week(s) ago
Expedia Group verified review
The area is lovely. The beach is wonderful. The room was a bit depressing for me and didn’t have AC. If I had a room with AC I would have stayed but unfortunately had to leave early. The staff is very nice.
Alexandra
10.0
/10
Reviewed 38 week(s) ago
Hotels.com verified review
My husband and I had such a unique and wonderful experience here. Yes, our room had no TV or AC, yet it was exactly what we needed - pure peace and relaxation. We booked the ground floor sea front room so we had the beach just steps away. The sound of the waves were soothing and waking up to the sunrise right in front of your room was priceless. We didn't wear shoes once while there since there are a bunch of restaurants within walking distance on the beach side - so we had no need to leave the hotel. We were even able to walk to the Tulum ruins from the beach.
Read More
Serena
8.0
/10
Reviewed 39 week(s) ago
Expedia Group verified review
Being charged $20 to enter the national park for an over $200 a night reservation seems silly. Property is rustic and charming if you love outdoor showers and the sort, ocean front is amazing. Staff we very helpful. Surprised that at this price point hot water was only available during certain hours.
Marwa
Leisure with Partner
10.0
/10
Reviewed 43 week(s) ago
Expedia Group verified review
Very glad we chose this spot, it was a beautiful location, the staff was friendly and the beach was right outside our room.
Nelson
Leisure
10.0
/10
Reviewed 43 week(s) ago
Expedia Group verified review
Amazing place
Ari
Leisure with Partner
6.0
/10
Reviewed 43 week(s) ago
Expedia Group verified review
Room was very basic, with mosquito net that had gaps, and whose rigging divided the room in such a way that it was a hazard. Door didn't lock well, and windows didn't open well. Outdoor bathroom not my taste.
Jenna
Leisure
10.0
/10
Reviewed 44 week(s) ago
Expedia Group verified review
Very unique relaxed placed right on the beach. The restaurant attached was excellent and staff was awesome.
Number of reviews per page
20
40