JW Marriott Gold Coast Resort & Spa

Kids loved it so I loved it.

Awsome place, loved everything about it. The room was beautiful, the food delicious, the pools fun.

You treated my daughter well on her birthday. Thanks so much

This place always stuffs up a booking and admin.

It is good, just not what it used to be. It is run down. The pool needs updated, the lazy river is very lazy- lacks power stream. I miss having a deli/coffee shop in the hotel that you could stop at for a dessert and a coffee. The valet weren't great, they didn't greet us or offer to get our bags. The reception staff inside were lovely though. The poolside menu needs work, whats on offer is odd - people are by the pool, we want club sandwich, salads, acai bowls, snacks, smoothies, not a lobster roll with cavier. In the rooms, there aren't any spoons, how do you suggest people stir coffees or teas, so bizarre.

Lovely hotel.

We had a fantastic stay at JW Marriott Surfers Paradise and would absolutely return. From the moment we arrived, the service was warm, attentive, and genuinely welcoming. The check-in process was smooth, and we felt well looked after throughout our stay. The hotel itself is beautifully maintained, with a bright, relaxed atmosphere that makes it easy to unwind. Our room was spacious, very clean, and thoughtfully designed, with a comfortable bed and great views. Everything felt high quality without being overly formal. One of the standout features is the pool area, which is exceptional. The lagoon-style pool with the sandy beach and the saltwater fish experience really sets this property apart. It feels more like a resort than a city hotel, which made our stay feel like a true getaway. The location is also ideal—close enough to Surfers Paradise to access restaurants, shops, and the beach easily, but just far enough away to feel calm and quiet. Overall, this is a well-run hotel that delivers a premium experience without losing a personal touch. Highly recommended for couples or anyone looking for a relaxing escape on the Gold Coast.

Gorgeous property but I don't think it's worth the money. Great for children the pools are wonderful! But $20 to hire a snorkel for 2hrs? The rooms are nice but in my opinion not worth the 1k per night

Spotless and great service

Was ok don’t think it’s worth the money no cooking appliances in the room breaky not worth the 50$ per person

Great staff, fantastic facilities!

Amazing! Room was immaculate and hotel staff were incredible.

Clean room, great customer service. Need more lounge pool to sit/relax around the pool. Need more umbrella for the pool area. Could use some crepes for kids.

Breakfast need to wait to be seated

All good

The sofa in our junior suite and all dining spaces in the hotel were visibly stained. Bed was okay though. Very limited drink menu but that also holds for the area in general. It was just really hard to find something 100+ per bottle except for champagnes, which was a surprise for JW marriot

Our kids loved the resident eastern water dragons

It is almost like the Hotel booked the number of guests and the constant queuing for breakfast is off putting and food was not great either. Pool area is too small for the number of people. Japanese restaurant seating is in a corridor . Never return to the hotel or the Gold Coast

There were so many attention to detail items missed from what you would expect from a five star resort. - specifically requested room with bath tub, when we arrived we were told we were upgraded free of charge - no bath tub - no wash cloths or hand towels, only bath sheets and bath mats provided. - only one bed side table when there clearly should have been two - cob webs with bugs in the corners of the ceiling - breakfast items were cold and old. Pastries were stale and defrosted. Only full cream dairy coffee included in buffet, or full charge for barista item if you needed non dairy milk - staff never returned to us after any order or seating after our meals or poolside ordering, leaving us with rubbish and dirty plates - staff never asked how our meal or stay was - house keeping never came to our room throughout the day, then at 4pm slipped a note into the room saying we could call the main desk and ask them to come between 9am-4pm. No privacy light was on, no knocking. We were in and out of the room through these hours. - parking was difficult - odd shape layout and odd shaped spots. - $50 per day inclusion was only able to be used on very specific menu items which isn't clear on the cards - unwelcome surprise during what is meant to be a relaxing stay. - ordered fish and chips from poolside bar and couldn't eat half of the fish due to amount of bones still in the fish - couldn't use QR code ordering due to app issues at the pool - pool menu items not available

The pool area is great rooms clean and comfy.