JW Marriott Gold Coast Resort & Spa

Hotels
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9.1
/10
Exceptional
1,007 reviews

What Guests Say About Their Stay

K***a

9.4
/ 10
The best hotel and resort in the Gold Coast area! Especially the pool. The kids are happy, and also us as parents. We could do snorkeling inside the pool and see a lot of sea creatures. Will be back definitely!

YULIANUS

8.5
/ 10
Helpful staffs. Clean and well maintained.

Vanessa

10.0
/ 10
Awsome place, loved everything about it. The room was beautiful, the food delicious, the pools fun.

Thom-Kostas

10.0
/ 10
We had a fantastic stay at JW Marriott Surfers Paradise and would absolutely return. From the moment we arrived, the service was warm, attentive, and genuinely welcoming. The check-in process was smooth, and we felt well looked after throughout our stay. The hotel itself is beautifully maintained, with a bright, relaxed atmosphere that makes it easy to unwind. Our room was spacious, very clean, and thoughtfully designed, with a comfortable bed and great views. Everything felt high quality without being overly formal. One of the standout features is the pool area, which is exceptional. The lagoon-style pool with the sandy beach and the saltwater fish experience really sets this property apart. It feels more like a resort than a city hotel, which made our stay feel like a true getaway. The location is also ideal—close enough to Surfers Paradise to access restaurants, shops, and the beach easily, but just far enough away to feel calm and quiet. Overall, this is a well-run hotel that delivers a premium experience without losing a personal touch. Highly recommended for couples or anyone looking for a relaxing escape on the Gold Coast.

Steph

10.0
/ 10
Gorgeous property but I don't think it's worth the money. Great for children the pools are wonderful! But $20 to hire a snorkel for 2hrs? The rooms are nice but in my opinion not worth the 1k per night
In the Area
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158 Ferny Avenue, Surfers Paradise, Gold Coast, Queensland, Australia, 4217

Main Facilities

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Swimming Pool
Restaurant
24-Hour Front Desk
Parking
WiFi
Elevator
JW Marriott Gold Coast Resort & Spa is located in area / city Surfers Paradise. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around JW Marriott Gold Coast Resort & Spa

158 Ferny Avenue, Surfers Paradise, Gold Coast, Queensland, Australia, 4217
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General


Near Infinity Attraction

Location


A stay at JW Marriott Gold Coast Resort & Spa places you in the heart of Gold Coast, within a 15-minute walk of Surfers Paradise Beach and Cavill Avenue. This beach hotel is 11 mi (17.7 km) from Warner Bros. Movie World and 3 mi (4.8 km) from Gold Coast Convention and Exhibition Centre.

Attractions


Distances are displayed to the nearest 0.1 mile and kilometer.

Budds Beach - 0.3 km / 0.2 mi
Macintosh Island Park - 0.3 km / 0.2 mi
Surfers Paradise Beach - 0.5 km / 0.3 mi
Chevron Renaissance - 0.9 km / 0.6 mi
Infinity Attraction - 1.1 km / 0.7 mi
Cavill Avenue - 1.2 km / 0.7 mi
Surfers Paradise Beachfront Markets - 1.3 km / 0.8 mi
Centro Surfers Paradise - 1.3 km / 0.8 mi
Slingshot - 1.4 km / 0.8 mi
Tedder Avenue - 1.4 km / 0.9 mi
Ripley's Believe It or Not - 1.5 km / 0.9 mi
Timezone - 1.5 km / 0.9 mi
Surfers Paradise Tenpin - 1.5 km / 0.9 mi
SkyPoint Observation Deck - 1.8 km / 1.1 mi
SkyPoint Climb - 1.9 km / 1.2 mi

The preferred airport for JW Marriott Gold Coast Resort & Spa is Coolangatta Airport (OOL) - 32.1 km / 20 mi

Facilities


Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 2 outdoor pools, 2 hot tubs, and a lazy river. This hotel also features complimentary wireless internet access, concierge services, and supervised childcare.

Business Facilities


Featured amenities include complimentary wired internet access, a business center, and express check-in. Planning an event in Gold Coast? This hotel has 1445 square feet (134 square meters) of space consisting of a conference center and 11 meeting rooms. Guests may use a roundtrip airport shuttle for a surcharge, and self parking (subject to charges) is available onsite.

Dining


Enjoy international cuisine at Citrique, one of the hotel's 3 restaurants, or stay in and take advantage of the 24-hour room service. Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. Buffet breakfasts are available daily from 6:30 AM to 10:30 AM for a fee.

Rooms


Make yourself at home in one of the 223 guestrooms featuring minibars and LCD televisions. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms feature showers, complimentary toiletries, and hair dryers.

All facilities in JW Marriott Gold Coast Resort & Spa

Bar, Cafe and Lounge JW Marriott Gold Coast Resort & Spa
Bar, Cafe and Lounge
Swimming Pool JW Marriott Gold Coast Resort & Spa
Swimming Pool
Entertainment Facility JW Marriott Gold Coast Resort & Spa
Entertainment Facility
Fitness Center JW Marriott Gold Coast Resort & Spa
Fitness Center
Functional Hall JW Marriott Gold Coast Resort & Spa
Functional Hall

Things to Do

  • Romantic proposal packages
  • Outdoor pool
  • TV lounge
  • Picnic area
  • Garden
  • Beach towel
  • Beach umbrella
  • Spa
  • Marina
  • Pool cabanas (surcharge)
  • Waterslide
  • Pool sun loungers

Hotel Services

  • Multilingual staff
  • Express check-in
  • Newspaper in lobby
  • Wedding service
  • Luggage storage
  • Express check-out
  • Porter
  • 24-hour Receptionist
  • Concierge
  • Laundry service

General

  • Banquet
  • Ballroom
  • Terrace
  • Lockers
  • Smoking area
  • Parking
  • Lazy river

Accessibilty

  • Braille or raised signage
  • Accessible parking
  • Wheelchair accessible
  • Accessible bathroom
  • Disabled access friendly
  • Accessible path of travel

Business Facilities

  • Conference center
  • Business facilities
  • Business facilities
  • Conference rooms
  • Computer station

Food and Drinks

  • Poolside bar
  • Breakfast
  • Vegetarian meal

Transportation

  • Bicycle storage
  • Bicycle rental
  • Valet parking (surcharge)

Public Facilities

  • Elevator
  • Parking
  • Safety deposit box

Connectivity

  • LAN Internet
  • Free WiFi

Nearby Facilities

  • Gift shop
  • Shops

Sports and Recreations

  • Fitness center
  • Snorkeling

Family-friendly Facilities

  • Children games

Accommodation Policy & General Information in JW Marriott Gold Coast Resort & Spa

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

Check-in/Check-out Time

Check-in:
15:00 - 00:00
Check-out:
Before 11:00

General Check-in Instructions

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards and cash
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Safety features at this property include a fire extinguisher
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
, Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools.

Pets

Service Animals Allowed
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General Information

Popular Facilities
Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator
Check-In / Check-Out Time
From 15:00 - 00:00 - to 11:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at JW Marriott Gold Coast Resort & Spa
223
Number of floors in JW Marriott Gold Coast Resort & Spa
28
Another facilities in JW Marriott Gold Coast Resort & Spa
Romantic proposal packages, Outdoor pool, TV lounge, Picnic area, Garden

Frequently asked question in JW Marriott Gold Coast Resort & Spa

What are available facilities at JW Marriott Gold Coast Resort & Spa?
There are top facilites at JW Marriott Gold Coast Resort & Spa such as Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at JW Marriott Gold Coast Resort & Spa?
The standard check-in time at JW Marriott Gold Coast Resort & Spa is starting from 15:00 - 00:00 while the latest check-out time is at Before 11:00
Does JW Marriott Gold Coast Resort & Spa provide breakfast?
Yes, JW Marriott Gold Coast Resort & Spa provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of JW Marriott Gold Coast Resort & Spa?
JW Marriott Gold Coast Resort & Spa is a 5.0-star hotel.
How many floors does JW Marriott Gold Coast Resort & Spa have?
JW Marriott Gold Coast Resort & Spa has 28 floors.
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More Reviews from Other Guests in JW Marriott Gold Coast Resort & Spa

9.2
Exceptional
From 1,002 reviews
Cleanliness

9.2

Room Comfort

9.0

Service and Facilites

9.4

Sort by
Most Relevant
Preferences
See All

Traveler Reviews JW Marriott Gold Coast Resort & Spa

Number of reviews per page
20
40
Top reviews
Trent
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Kids loved it so I loved it.
Vanessa
icon-with Children
with Children
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Awsome place, loved everything about it. The room was beautiful, the food delicious, the pools fun.
Tony
icon-with Partner
with Partner
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

You treated my daughter well on her birthday. Thanks so much
Casey
2.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

This place always stuffs up a booking and admin.
Jody
icon-Family
Family
6.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

It is good, just not what it used to be. It is run down. The pool needs updated, the lazy river is very lazy- lacks power stream. I miss having a deli/coffee shop in the hotel that you could stop at for a dessert and a coffee. The valet weren't great, they didn't greet us or offer to get our bags. The reception staff inside were lovely though. The poolside menu needs work, whats on offer is odd - people are by the pool, we want club sandwich, salads, acai bowls, snacks, smoothies, not a lobster roll with cavier. In the rooms, there aren't any spoons, how do you suggest people stir coffees or teas, so bizarre.
Read More
Julie
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 21 week(s) ago

Hotels.com verified review

Lovely hotel.
Thom-Kostas
icon-Family
Family
10.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

We had a fantastic stay at JW Marriott Surfers Paradise and would absolutely return. From the moment we arrived, the service was warm, attentive, and genuinely welcoming. The check-in process was smooth, and we felt well looked after throughout our stay. The hotel itself is beautifully maintained, with a bright, relaxed atmosphere that makes it easy to unwind. Our room was spacious, very clean, and thoughtfully designed, with a comfortable bed and great views. Everything felt high quality without being overly formal. One of the standout features is the pool area, which is exceptional. The lagoon-style pool with the sandy beach and the saltwater fish experience really sets this property apart. It feels more like a resort than a city hotel, which made our stay feel like a true getaway. The location is also ideal—close enough to Surfers Paradise to access restaurants, shops, and the beach easily, but just far enough away to feel calm and quiet. Overall, this is a well-run hotel that delivers a premium experience without losing a personal touch. Highly recommended for couples or anyone looking for a relaxing escape on the Gold Coast.
Read More
Steph
icon-with Children
with Children
10.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

Gorgeous property but I don't think it's worth the money. Great for children the pools are wonderful! But $20 to hire a snorkel for 2hrs? The rooms are nice but in my opinion not worth the 1k per night
Tara
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

Spotless and great service
Tyson
6.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

Was ok don’t think it’s worth the money no cooking appliances in the room breaky not worth the 50$ per person
Neil
10.0
/10
Reviewed 31 week(s) ago

Hotels.com verified review

Great staff, fantastic facilities!
Melissa
icon-Leisure
Leisure
10.0
/10
Reviewed 32 week(s) ago

Expedia Group verified review

Amazing! Room was immaculate and hotel staff were incredible.
Claribel
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 33 week(s) ago

Expedia Group verified review

Clean room, great customer service. Need more lounge pool to sit/relax around the pool. Need more umbrella for the pool area. Could use some crepes for kids.
Rong
8.0
/10
Reviewed 34 week(s) ago

Expedia Group verified review

Breakfast need to wait to be seated
Dawit
icon-Family
Family
10.0
/10
Reviewed 34 week(s) ago

Expedia Group verified review

All good
Yiran
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 34 week(s) ago

Expedia Group verified review

The sofa in our junior suite and all dining spaces in the hotel were visibly stained. Bed was okay though. Very limited drink menu but that also holds for the area in general. It was just really hard to find something 100+ per bottle except for champagnes, which was a surprise for JW marriot
Alan
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 38 week(s) ago

Expedia Group verified review

Our kids loved the resident eastern water dragons
Janet
icon-Leisure with Partner
Leisure with Partner
2.0
/10
Reviewed 38 week(s) ago

Expedia Group verified review

It is almost like the Hotel booked the number of guests and the constant queuing for breakfast is off putting and food was not great either. Pool area is too small for the number of people. Japanese restaurant seating is in a corridor . Never return to the hotel or the Gold Coast
Blake
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 39 week(s) ago

Expedia Group verified review

There were so many attention to detail items missed from what you would expect from a five star resort. - specifically requested room with bath tub, when we arrived we were told we were upgraded free of charge - no bath tub - no wash cloths or hand towels, only bath sheets and bath mats provided. - only one bed side table when there clearly should have been two - cob webs with bugs in the corners of the ceiling - breakfast items were cold and old. Pastries were stale and defrosted. Only full cream dairy coffee included in buffet, or full charge for barista item if you needed non dairy milk - staff never returned to us after any order or seating after our meals or poolside ordering, leaving us with rubbish and dirty plates - staff never asked how our meal or stay was - house keeping never came to our room throughout the day, then at 4pm slipped a note into the room saying we could call the main desk and ask them to come between 9am-4pm. No privacy light was on, no knocking. We were in and out of the room through these hours. - parking was difficult - odd shape layout and odd shaped spots. - $50 per day inclusion was only able to be used on very specific menu items which isn't clear on the cards - unwelcome surprise during what is meant to be a relaxing stay. - ordered fish and chips from poolside bar and couldn't eat half of the fish due to amount of bones still in the fish - couldn't use QR code ordering due to app issues at the pool - pool menu items not available
Read More
Claire
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 41 week(s) ago

Expedia Group verified review

The pool area is great rooms clean and comfy.
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Lobby 4 JW Marriott Gold Coast Resort & Spa

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
9.2
Exceptional
From 1,002 reviews
Cleanliness

9.2

Room Comfort

9.0

Service and Facilites

9.4

Sort by
Most Relevant
Preferences
See All

Traveler Reviews JW Marriott Gold Coast Resort & Spa

Number of reviews per page
20
40
Top reviews
Trent
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Kids loved it so I loved it.
Vanessa
icon-with Children
with Children
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Awsome place, loved everything about it. The room was beautiful, the food delicious, the pools fun.
Tony
icon-with Partner
with Partner
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

You treated my daughter well on her birthday. Thanks so much
Casey
2.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

This place always stuffs up a booking and admin.
Jody
icon-Family
Family
6.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

It is good, just not what it used to be. It is run down. The pool needs updated, the lazy river is very lazy- lacks power stream. I miss having a deli/coffee shop in the hotel that you could stop at for a dessert and a coffee. The valet weren't great, they didn't greet us or offer to get our bags. The reception staff inside were lovely though. The poolside menu needs work, whats on offer is odd - people are by the pool, we want club sandwich, salads, acai bowls, snacks, smoothies, not a lobster roll with cavier. In the rooms, there aren't any spoons, how do you suggest people stir coffees or teas, so bizarre.
Read More
Julie
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 21 week(s) ago

Hotels.com verified review

Lovely hotel.
Thom-Kostas
icon-Family
Family
10.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

We had a fantastic stay at JW Marriott Surfers Paradise and would absolutely return. From the moment we arrived, the service was warm, attentive, and genuinely welcoming. The check-in process was smooth, and we felt well looked after throughout our stay. The hotel itself is beautifully maintained, with a bright, relaxed atmosphere that makes it easy to unwind. Our room was spacious, very clean, and thoughtfully designed, with a comfortable bed and great views. Everything felt high quality without being overly formal. One of the standout features is the pool area, which is exceptional. The lagoon-style pool with the sandy beach and the saltwater fish experience really sets this property apart. It feels more like a resort than a city hotel, which made our stay feel like a true getaway. The location is also ideal—close enough to Surfers Paradise to access restaurants, shops, and the beach easily, but just far enough away to feel calm and quiet. Overall, this is a well-run hotel that delivers a premium experience without losing a personal touch. Highly recommended for couples or anyone looking for a relaxing escape on the Gold Coast.
Read More
Steph
icon-with Children
with Children
10.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

Gorgeous property but I don't think it's worth the money. Great for children the pools are wonderful! But $20 to hire a snorkel for 2hrs? The rooms are nice but in my opinion not worth the 1k per night
Tara
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

Spotless and great service
Tyson
6.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

Was ok don’t think it’s worth the money no cooking appliances in the room breaky not worth the 50$ per person
Neil
10.0
/10
Reviewed 31 week(s) ago

Hotels.com verified review

Great staff, fantastic facilities!
Melissa
icon-Leisure
Leisure
10.0
/10
Reviewed 32 week(s) ago

Expedia Group verified review

Amazing! Room was immaculate and hotel staff were incredible.
Claribel
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 33 week(s) ago

Expedia Group verified review

Clean room, great customer service. Need more lounge pool to sit/relax around the pool. Need more umbrella for the pool area. Could use some crepes for kids.
Rong
8.0
/10
Reviewed 34 week(s) ago

Expedia Group verified review

Breakfast need to wait to be seated
Dawit
icon-Family
Family
10.0
/10
Reviewed 34 week(s) ago

Expedia Group verified review

All good
Yiran
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 34 week(s) ago

Expedia Group verified review

The sofa in our junior suite and all dining spaces in the hotel were visibly stained. Bed was okay though. Very limited drink menu but that also holds for the area in general. It was just really hard to find something 100+ per bottle except for champagnes, which was a surprise for JW marriot
Alan
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 38 week(s) ago

Expedia Group verified review

Our kids loved the resident eastern water dragons
Janet
icon-Leisure with Partner
Leisure with Partner
2.0
/10
Reviewed 38 week(s) ago

Expedia Group verified review

It is almost like the Hotel booked the number of guests and the constant queuing for breakfast is off putting and food was not great either. Pool area is too small for the number of people. Japanese restaurant seating is in a corridor . Never return to the hotel or the Gold Coast
Blake
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 39 week(s) ago

Expedia Group verified review

There were so many attention to detail items missed from what you would expect from a five star resort. - specifically requested room with bath tub, when we arrived we were told we were upgraded free of charge - no bath tub - no wash cloths or hand towels, only bath sheets and bath mats provided. - only one bed side table when there clearly should have been two - cob webs with bugs in the corners of the ceiling - breakfast items were cold and old. Pastries were stale and defrosted. Only full cream dairy coffee included in buffet, or full charge for barista item if you needed non dairy milk - staff never returned to us after any order or seating after our meals or poolside ordering, leaving us with rubbish and dirty plates - staff never asked how our meal or stay was - house keeping never came to our room throughout the day, then at 4pm slipped a note into the room saying we could call the main desk and ask them to come between 9am-4pm. No privacy light was on, no knocking. We were in and out of the room through these hours. - parking was difficult - odd shape layout and odd shaped spots. - $50 per day inclusion was only able to be used on very specific menu items which isn't clear on the cards - unwelcome surprise during what is meant to be a relaxing stay. - ordered fish and chips from poolside bar and couldn't eat half of the fish due to amount of bones still in the fish - couldn't use QR code ordering due to app issues at the pool - pool menu items not available
Read More
Claire
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 41 week(s) ago

Expedia Group verified review

The pool area is great rooms clean and comfy.
Number of reviews per page
20
40