Mercure Canberra Belconnen

Pristine room. Well appointed, super easy check in. Friendly staff.

Fantastic hotel, modern clean and convenient

Terrible experience at check in. Arrived at 2:04pm and due to the 5 minute waiting bay out front being occupied by other users, sent my wife in to check us in for a pre paid booking with a credit card for incidentals. She was told that the check in staff would be required to site me whose name the booking was in….(I couldn’t do this once checked in and parked perhaps?). 2 minutes later, at 2:06pm I walked in and as I did a gentleman with a name badge displaying the name MD walked out the back. I politely waited 1 minute because he had seen me, before ringing the bell. I heard a voice suggest they wouldn’t be long. I was required to wait until 2:12pm before MD again came out. MD then conducted the check in process using my ID and CC. This process took until 2:19 which seemed deliberately inflammatory to the already poor experience we had endured. Through out the process I remained silent and refrained from expressing my dissatisfaction. I was handed the key to my room and I left. No explanation of what charges had been held on my card, nothing about the gym or breakfast, just a query on whether he could sting me further for carparking. A terrible experience and far below my expectations. I wouldn’t stay here again and I would expect a standard expression of understanding from management on this review but no real effort to make a bad situation right. All I did was try check into my pre paid hotel room at the appropriate time and was treated horribly.

Perfect

Neat and tidy modern set up.

Location was good, parking is quite convenient, but the area around was dark while going on a walk in the evening.

The reception staff were efficient, helpful and friendly. The property is new, clean, quiet and comfortable. It is good value for money.

Had a great stay. Staff were excellent.

We were ugraded, received free parking as we are silver status. The staff were great, the room was fantastic and very quiet and comfortable.

Great stay

The rooms were spacious and clean. They had a variety of pillows to choose from. The mattress was very comfy. Breakfast had enough options but wasn’t extensive. Really nice service to help us. The rooms were very quiet for instance we were right near the lift and heard nothing. We would stay here again.

Nice and clean

Love the upgrade

Property was fantastic, staff professional and helpful. Parking was easy, plenty available. Transport nearby. Walk to shops, lake, restaurants. Room was immaculate (lovely blue sheer curtains) and roomy. Great lake view. Shall definitely revisit and recommend.

We had a great stay. The hotel, staff and club next door were excellent

Carpet quite dirty. The shower drain was clogged, the water couldn't go down , and I had to clean out the accumulated hair myself! It was disgusting!

Great location, comfortable beds and delicious breakfast

The only problem that I had was that the blanket wasn't very thick and I was cold. I couldn't find a second one. I had to turn the air con up and put a jacket over me because it was that cold.

Comfy beds and modern room. Unfortunately, the staff on arrival were very uninterested and didn’t even discuss the breakfast I’d booked etc. That was after they sat on the phone for 5 mins without acknowledging me. When I called to ask about breakfast (which was super disappointing itself), I was met again with the same uninterested tone. When we approached the room, we saw a toilet brush left at our front door. It stayed there for the entirety of the stay. Gross. There was rubbish poking out under one of the beds (a jelly cup or something). As mentioned, the breakfast was very disappointing and very mediocre. I regret spending the money.

Was good