Novotel Sydney on Darling Harbour

Very convenient and comfortable

The air con in the room was hot and cold all the time, can never get the room to a comfortable temperature and stay like that. Probably being picky, was definitely expecting room coffee is better than a nescafe 43 sachet. After housekeeping we werent given fresh face wash, when asking the staff said they ran out. Every morning when the airline staff checking out the front foyer was a mess, always a struggle to get to the lifts. We liked the bar, good seatings. And its great location if you are after somewhere in darling harbour

The room was clean but in a dire need of updating from this 1990s look and state. The car park was a nightmare, the QR payment and access system was not working properly with the camera unable to read the license plate leaving us stranded in front of the boom gate 2 times.

Very good

The hotel was just magnificent inside. It had everything you needed in one place. The staff, they were just amazing- kind, courteous, friendly, and very approachable. I would definitely stay there again.

The room was very nice, with beautiful presentation and spaciousness.

The lady at the desk found out we were celebrating our anniversary and sent some sparkling wine to our room. She even remembered how many years we had been married. Great attention to detail.

I was there on conference. I had my twin grandchildren and their mother with me. I was surprised to find the hotel so unaccomodating. Every request was very reluctantly handled. I needed extended ours. The conference started at 9.30, in Novotel. Checkin was 3pm? more than half the day gone. I needed the room at 9am. Babies needed to be fed and changed and put to sleep. I requested this when I booked BUT... they made a big fuss. Nonroom was ready to go into until after 1pm. My daughter had to sit in the lobby and try tend her babies and keep them quiet etc for half a day! They also carried on about an extra charge. Same thing at checkout. No extension unless I paid more. I was already paying $430/ night. Conference went to 5.30pm. What were we supposed to do with babies after 12 noon? I would not stay there again.

Great location! Staff was amazing

Just dont goo

Attentive staff , excellent room and amenities. Room service menu extensive and delicious.

The room was very good but the TV had a sizable hole in the screen most likely caused by pixel burn. The staff were very good and the restaurant was much better than expected

Mattress is great, bedlinen is clean. Carpets are not very clean, especially in the corners. Bathroom riles are mouldy in the bathtub area. Breakfast is just Ok, very basic, with view on the construction site and buildings.

Comfy beds, plenty of pillows, and good clean room. Aircon didn’t seem that cool though even after turning it down to 18 degrees.

The location is perfect -and that’s about the Upon arrivals you are welcomed by the most lovely people.

Internet was hopeless, room was not what we ordered and staff said they could accomodate any changes

Excellent customer service especially

The upgrade to a beautiful suite, much appreciated!

Staff was courteous however I don’t think the room was as clean as it could have been. Hand soap ran out the day before leaving which tells me it wasn’t being checked.

Great atmosphere!