Peppers Salt Resort & Spa Kingscliff

The reservation staff in my checking did not have my Accor membership details and even when provided did not acknowledge or even cared to decor returning guest. One male in particular was rude and showed arrogance in trying to educate me on my membership status with Accor. ( short brown hair with an unshaven face) had showed the worst attitude towards me when I asked about a complimentary drinks voucher which was promised to me upon my check in. I felt unvalued as a guest and his arrogant attitude towards me was unacceptable as far I was concern. I’m a gold Accor member who booked a room in a separate platform to Accor but this arrogant male tried to devalue my experience by giving me a lecture. I told him I was not impressed with his attitude. I also experience different levels of knowledge from the reservation staff which also adds to the overall poor experience ..

The receptionist and Asst Manager were thoroughly professional and did what they could however, this hotel is an embarrassment to the Peppers brand. Carpet is old and dirty; no porters; no staff to park vehicle - even at a premium; not even a trolley to get bags to the room. Restaurant menu was hopeless and no bar services in the Hotel. No bottled water in room; and nothing in bar fridge but tiny long-life milk. No facial tissues in room. Staff needed to reset TV. Couldn’t open curtains as passers-by on footpath could see into room and my bed. 100’s of sparrows in basement garage - bird droppings all over car duco in the morning. Will never stay at a Pepper’s property again.

Excellent 4 night stay. Staff are polite and friendly, the hotel is clean and well maintained, the pool inviting, and the rooms were cozy with comfortable bed and couch. Very well appointed. The only thing I feel needs review is the bed duvet inner as it wasn’t big enough for the bed, and maybe an new extra blanket as the one in the cupboard had clearly seen better days. Saying that, I would definitely stay at Peppers again!

I thought the bed was lumpy and pillows were uncomfortable.

The staff were lovely and very helpful

Beautiful spot and pool! Will definitely be going back!

all good

Was spose to include free breakfast but got kicked out half way through it was very embarrassing

I have stayed in your hotel three times in the last 6 months. Even though the rooms are dated and need upgrading can not fault your staff. Nothing is ever a problem Thanks will be back

Rooms very spacious Lovely pool and bar Great value breakfast , so many choices Restaurant at night was excellent

Easy car park. There was an error with my access card, frustrating to get all your luggage to the room to find you can't get into the room as the key wasn't activated properly.

Brilliant experience

Stay was lovely

The stay was really disappointing. We were staying in a disabled room, and gosh I feel bad that the state of the room is what is offered. The cabinet was water logged and damaged, smelt of cigarette smoke, mould and dust. We did ask for another room but none were available. Have wanted to stay here for a while and was disappointed with the experience. We were going to stay longer as it was the first night of a road trip, but really glad we didnt. The resort itself has a really nice pool area and is right by the beach. However, there are some good restaurants nearby with great

Shabby run down "resort" which is a disgrace to the Accor brand. Be warned - a "3 bed spa suite" does not exist at Peppers. It's a 2 bed apartment with a hotel room adjacent (not connecting). The check-in staff said that I had to complain to Expedia, not them, which I did. Expedia have given me a part refund due to false advertising. Please note I'm not in the habit of complaining - it's not an enjoyable way to spend a holiday. Check in staff tried, and moved us on our second night to a larger 2 bed apartment with the hotel room attached. However, cooking facilities insufficient., no oven, one fry pan which was wonky and meant we had to cook one steak at a time, eat the cooked bit, then return it to the pan, one at a time, to complete cooking because the fry pan didn't sit flat on the stove top, The one knife for chopping was blunt. One dish for the microwave was all that was provided. Furniture worn out, Carpet worn or damaged down to the threads. Bicycles, advertised as an activity, were broken - no brakes (brake cable just hanging there), seat padding gone, no bells, which is a danger to all other users of the extensive bike/walking paths nearyby. We only peddled for a short time before declaring it too horrible to continue. Bikes essentially unrideable. The jacuzzi located at the hotel pool was green and closed during our Easter stay. I've complained to expedia and Accor. Expedia issued me a part refund. Not sure what Accor will do yet.

Thanks

Loved the stay.

Got the same room as on our last stay Felt like coming home😊

The staff were friendly and helpful. The room was lovely and the public areas were clean and inviting. We’ll be back.

Great staff