เปปเปอร์ซอลท์รีสอร์ทแอนด์สปา

Great location, Excellent customer service. Central to beaches and shops.

Boas comodidades

The room was awesome and the staff very friendly

Staff were young and still learning Very polite and hospitable

Room was clean. Facilities were great. Staff were good too

Staff were helpful. Room was clean. Brilliant chilled room, although smelt musky, and the bedroom air vent has black mould on it. Not sure what’s behind the vent. Beautiful layout and lovely outlook to the main pool area. The resort could use some money spent to just update broken or rundown areas. It could also use modernization in the bathrooms as well. Very odd to duck heads to get into the shower or toilet cubicle. Plus the silicone corking has gone old and orange with some black mould in the silastic. In its day it would have been impressive and top designed resort. Overall things noted above did not take away from our fabulous stay.

Room was clean a

Great location, spacious apartment and friendly staff

Aircon directly over the bed, when on we froze when off we were hot and also the aircon compressor for another unit was on our balcony door open for some air and we had noise wasn’t ideal. Also we had a hotel room but didn’t have the room tidied each day, the blurb that I read after I was told it wasn’t in our deal said the room may be made up. Left a day early not happy. The area was nice will try somewhere else next time.

Was really disappointed that the plunge pool was shared with another room. The Hotels.com site clearly says this is a PRIVATE POOL. If you look at the hotel website, it advises this is shared. I would really like some kind of response on this as it seriously compromised our trip as we ended up sharing with a family with a baby. Furthermore, we were advised housekeeping was only weekly, so we had to have the same towels for all four nights. This should have been advised during booking or at check-in.

Aircon did not work

Clean room, breaky buffet was terrible

Needs some attention and staff! Room not ready, staff not hospitable, treadmill didn't work, spa didn't work, little guidance from staff. Not at all a 5 star experience.

Room was lovely and very clean. Beds were very comfortable Unfortunately upon arrival the receptionist wasn’t too engaged in a happy welcoming snd seemed very tired and over it. No doubt we all work hard and I’m in hospitality myself and always have to smile and give five star service regardless.

First week of December school holidays and the pool side cafe was closed, besides a short window of time. Spa was cold with children unsupervised and playing with the bubbles.

Okay but below expected standard

After a booking problem on Expedia the room was sorted and it was a great room well Designed, Clean & Tidy with big balcony so sit back & relax. Its so worth getting the bigger room suites (60m2) as they just make it more a holiday than being cramped in a hotel size (20m2) room. The only reason for not 5 stars is the they need to keep the maintenance up as some things around the resort just not looking or working good. Yes I'm a tuff judge but if they want us again & again they will need to start lifting that aspect now.

Room and facilities were clean and functional. Some of the staff could do with some customer service training as they seemed to have the attitude that guests were an inconvenience, interrupting their personal conversations.

The resort is conveniently located and in a quiet area. Our room was spacious, and having a kitchen and laundry during our two week stay was a necessity we would have struggled to do without. Free undercover parking was also a plus. The resort is not like a hotel, unless you have paid for a more expensive room, room service is only provided once per week. When supplies are needed, these are to be obtained from reception, which is almost always a very long wait and so we ended up just buying things like toilet paper, detergent etc. The rooms are okay, quite nice but a little dated. They are quite clean in general, but the cleaning is not detailed. The cupboards smell musty/mouldy and haven’t been cleaned, there is a layer of dust inside. All the kitchenware smells like the cupboards. It looked as though mould was starting to appear on the bathroom ceiling. The pool area is lovely, but unfortunately often occupied by screaming, splashing children. The nearby beach is beautiful, but quite rough - better for walks than swims. We often drove to Coolangatta beach about 20min away. We really enjoyed our time on the whole, but would probably look at staying somewhere different next time.

Clean & spacious room