Strahan Village

Staff friendly

Great location. Having a ramp rather than steps was super helpful with suitcases. Good parking.

This was so convenient with food options in walking distance and the cruise terminal right there.

Good location with a clean room. Few observations on this hotel. I believe they had become complacent as they are the main hotel in Strahan and act as such - they are connected/own the main restaurants it appears. Reception staff are not very welcoming - we arrived early, the town was not full and other guests appeared to get an early check in. We were told ours was not ready and when I asked could they call me whe. It was I was told they did k no it have permission to dial a UK mobile (really they are a tourist hotel!) - they advised they would email. I never received an email! The promotion of the room had inaccuracies. I booked waterview room (with stairs). We ended up in a room that required us to take our cases up a lengthy ramp - we were able to do this others may be less able. Need to make it clearer in room details. The room was comfortable but as others have said there is a tired look and feel about it - we had to request replacement bulbs in the main room and the bathroom, which were done effectively but question how often rooms are checked. Overall an acceptable stay but the customer experience delivered by the hotel needs some work or maybe they need more competition.

Room was in dire need of renovation very tired. 5 lights in the room and bathroom didn’t work. The bathroom tap ran continuously and the staff when told of this upon arrival and departure didn’t care. The blinds in the room were also old and broken. Location was excellent.

The room was spacious and had almost everything you needed.

It seems that these properties are all part of the same organisation. A little tired, could definitely do with a paint. The in-house facilities were a bit hit and miss, providing some mugs and plates but no bowls or spoons. Could do better.

Excellent room with a balcony overlooking the water with great views

The room was nice, the view was amazing. The reason for my low star review was that I was locked out of the internet because I exceeded my log ins. I was not told there was a specific number of log ins available and I didn't log in that many times. I was using 3 different devices but never had more than 1 logged in at any one time. The fact there was a limit was bad, the fact I was not told about a limit at check it was horrible. I woke up at 6am to get some work done prior to our day of fun and I could not do anything. VERY BAD SYSTEM

The room was clean, and served our purposes. The bathroom was old and the shower was very temperamental hot one minute freezing the next. The room was serviced in our stay which was nice. No cooking or heating facilities. Only tea coffee. We were disappointed with the tv. It wasn’t smart. We were also disappointed with the internet service. We were trying to watch the football on our own device but the internet cut out. On a bright note, the position was excellent. Easy access to shops and boat harbour. The view from our window was beautiful.

we stayed in one of the cottages, they were old and quaint. The bed was comfortable and the site was close to all the amenities. We would stay again if we return to Straughan

Very basic room for the price.

It was good to have Laundry available

Great

Convenient location - short stroll to the cruise terminal, cafes & restaurants and within walking distance of Hogarth Falls. Our room was clean, well-appointed and cosy, but needed better lighting. Having spent two days walking at Cradle Mountain it was nice to rest our weary legs in the spa bath. The room had a great view of the boats on the harbour and buildlings along the waterfront. Staff were friendly and welcoming. The onsite laundry was very useful, but be prepared for a small queue.

Perfect place to rest and relax before a boarding the tour down the Gordon River.

Convenient, clean and central

Room was clean but a little dated and the shower grout needed mould attended to! For the cost of the room it really needs a bathroom reno. No recycling bins provided (odd on the edge of a wilderness conservation are). Room ‘looked’ on the car park so as opposed to a garden with cars coming and going a lot.

Rooms very clean,

Room now a bit outdated in the top section of the Hotel Complex. Shower / Bath Combination not ideal for today's market. Buffet Dinner option downsized from last visit, but still priced high (no Seafood)