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Banff Caribou Lodge and Spa

Hotels
8.6
/10
Very Good
3,320 reviews

What Guests Say About Their Stay

Gloria

10.0
/ 10
Thank you to Anish who so sweetly took care of us after a water incident in our room. He went above and beyond to accommodate us. He made the stay special!

Paul

10.0
/ 10
We fully enjoyed our stay. The staff was kind enough to allow us to check in early and stay and hour later. I would be happy to stay again

Paul

10.0
/ 10
Another great stay at the Carribou Lodge. The property is a bit dated, but a great stay overall.
In the Area
See Map
521 Banff Ave, Box 1070, Alberta, Canada, T1L 1H8

Main Facilities

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Restaurant
24-Hour Front Desk
Parking
WiFi
Elevator
Banff Caribou Lodge and Spa is located in area / city Alberta. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Banff Caribou Lodge and Spa

521 Banff Ave, Box 1070, Alberta, Canada, T1L 1H8
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Lobby Banff Caribou Lodge and Spa
Lobby 2 Banff Caribou Lodge and Spa

Discover More About Banff Caribou Lodge and Spa

General


Near Tunnel Mountain

Location


With a stay at Banff Caribou Lodge and Spa in Banff, you'll be 1.3 mi (2.2 km) from Tunnel Mountain and 5.9 mi (9.4 km) from Lake Minnewanka. This spa hotel is 11.7 mi (18.8 km) from Banff National Park and 12 mi (19.3 km) from Sunshine Village.

Attractions


Distances are displayed to the nearest 0.1 mile and kilometer.

Victoria Glacier - 0.2 km / 0.1 mi
Banff National Park Information Centre - 0.9 km / 0.6 mi
Surprise Corner - 1 km / 0.6 mi
Canadian Ski Museum West - 1.1 km / 0.7 mi
Banff Lake Louise Tourism Bureau - 1.1 km / 0.7 mi
Banff Legacy Trail - 1.2 km / 0.7 mi
Banff Centre for Arts and Creativity - 1.3 km / 0.8 mi
Canada House Gallery - 1.4 km / 0.9 mi
Banff Off-Leash Dog Park - 1.4 km / 0.9 mi
Bow River - 1.5 km / 0.9 mi
Banff International Research Station - 1.5 km / 1 mi
Banff Park Museum - 1.6 km / 1 mi
Tunnel Mountain Trail - 1.6 km / 1 mi
Central Park - 1.6 km / 1 mi
Whyte Museum of the Canadian Rockies - 1.7 km / 1 mi

The preferred airport for Banff Caribou Lodge and Spa is Calgary International Airport (YYC) - 135.5 km / 84.2 mi

Facilities


Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including a hot tub, a sauna, and a fitness center. Additional features at this hotel include complimentary wireless internet access, concierge services, and ski storage.

Business Facilities


Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Banff? This hotel has 765 square feet (71 square meters) of space consisting of conference space and 2 meeting rooms. Free self parking is available onsite.

Dining


Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service (during limited hours). Quench your thirst with your favorite drink at the bar/lounge. Full breakfasts are available daily from 7 AM to 11 AM for a fee.

Rooms


Make yourself at home in one of the 190 guestrooms featuring refrigerators and flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include safes and coffee/tea makers, and housekeeping is provided daily.

All facilities in Banff Caribou Lodge and Spa

Swimming Pool Banff Caribou Lodge and Spa
Swimming Pool
Entertainment Facility Banff Caribou Lodge and Spa
Entertainment Facility
Fitness Center Banff Caribou Lodge and Spa
Fitness Center
Functional Hall Banff Caribou Lodge and Spa
Functional Hall
Lobby Banff Caribou Lodge and Spa
Lobby

Hotel Services

  • Laundry service
  • Multilingual staff
  • Luggage storage
  • Porter
  • 24-hour Receptionist
  • Concierge

Public Facilities

  • Elevator
  • Parking
  • Smoke-free area
  • Safety deposit box

Things to Do

  • Outdoor facilities
  • Spa
  • Sauna

General

  • Fireplace in lobby
  • Banquet
  • Parking

Business Facilities

  • Business facilities
  • Conference rooms
  • Computer station

Sports and Recreations

  • Ski storage
  • Fitness center
  • Canoeing

Transportation

  • Garage

Food and Drinks

  • Breakfast

Connectivity

  • Free WiFi

Accommodation Policy & General Information in Banff Caribou Lodge and Spa

Check-in/Check-out Time

Check-in:
From 16:00
Check-out:
Before 11:00

General Check-in Instructions

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards and debit cards; cash is not accepted
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Safety features at this property include a fire extinguisher
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
, Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Pets

Limited Number Of Pets In Room
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General Information

Popular Facilities
Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator
Check-In / Check-Out Time
From 16:00 - to 11:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Banff Caribou Lodge and Spa
190
Number of floors in Banff Caribou Lodge and Spa
4
Another facilities in Banff Caribou Lodge and Spa
Laundry service, Multilingual staff, Luggage storage, Porter, 24-hour Receptionist

Frequently asked question in Banff Caribou Lodge and Spa

What are available facilities at Banff Caribou Lodge and Spa?
There are top facilites at Banff Caribou Lodge and Spa such as Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Banff Caribou Lodge and Spa?
The standard check-in time at Banff Caribou Lodge and Spa is starting from From 16:00 while the latest check-out time is at Before 11:00
Does Banff Caribou Lodge and Spa provide breakfast?
Yes, Banff Caribou Lodge and Spa provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Banff Caribou Lodge and Spa?
Banff Caribou Lodge and Spa is a 3.5-star hotel.
How many floors does Banff Caribou Lodge and Spa have?
Banff Caribou Lodge and Spa has 4 floors.
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More Reviews from Other Guests in Banff Caribou Lodge and Spa

8.6
Very Good
From 3,320 reviews
Cleanliness

8.8

Room Comfort

8.6

Service and Facilites

9.0

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Banff Caribou Lodge and Spa

Number of reviews per page
20
40
Top reviews
James
2.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Very unfriendly staff, got stuck in a basement room for some reason, and the lock to our door broke and we were out of our room until 11pm without any offer of compensation
Reginald
icon-with Children
with Children
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Staff is courteous and polite. However our washroom toilet needs replacement.
Robyn
icon-
6.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

I enjoyed my stay on the most part, however it was a bit noisy with kids running to the ice machine, I am gusssing, on the first night. The toilets are very low off the ground, however they functioned well. Parking was great, staff were great, the Keg was good offering breakfast buffet or menu and exceptional dinner dining. Candace at Red Earth is great at giving facials, pool was great too!
Read More
Jessica
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Fantast
Neal
icon-with Partner
with Partner
10.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Staff was friendly. Shuttle to Lake Louise Ski Resort was amazing.
James
icon-with Children
with Children
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Stunning hotel. Staff were friendly and professsional. The room was on the small side, but not an issue when all you're doing is sleeping in it. Well equipped and clean. Parking is brilliant, the underground car park was a good idea. Although if you have a bigger vehicle that won't fit you could struggle to find somehwere nearby. On site restaurant is exceptional. Other facilities there are good, didn't use the spa so can't comment on that.
Read More
Pam
icon-with Partner
with Partner
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Great place to stay
Amanda
icon-with Partner
with Partner
6.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

The hotel overall was clean however it’s in desperate need of an upgrade. I booked a loft suite and the wallpaper was peeling off the wall, the jetted tub looked gross and the room was hot even with no heat and both windows upstairs and downstairs open - it was snowing outside and cold. Staff was lovely
Olivera
icon-with Pet
with Pet
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Pet friendly, our dog got a bed, water bowl, toy and treats!
Sue
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Great staff and common areas. Rooms are a little dated and hallway noise is an issue
Amin
icon-Family
Family
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

clean room very friendly staff excellent service
Cheryl
icon-with Children
with Children
4.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Our room was not cleaned properly prior to checking us in. The tub had dirt and hair in it, and the sink had toothpaste dried all over it. The sheets were not changed. After notifying front desk they sent someone up with a rag and cleaning spray who cleaned the tub/sink. They did nothing about the sheets.. We had to wait until the next morning to ask one of the cleaners to please change over the bedding. Front desk did not seemed concerned about this at all.we will not be staying at this location again.
Read More
Brent
icon-Family
Family
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Room furnishings are tired. No robes. Nice bathrooms. Checkin forgot to give us our restaurant voucher. Long walk to downtown.
Diane
6.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Unfortjnatley
Simeon Scott
2.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Terrible service, room with no window or view and no room service unless complaint is made
Jennifer
icon-with Partner
with Partner
6.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

There was hair in the tub when we first arrived. The shower curtain needed to be replaced. The shower head was set really low and not adjustable, so hard for taller people to use. The bed frame wasn't anchored to the wall and there were huge holes where the nails were supposed to be. There were no welcome snacks or extra toiletries (Q-tips, cotton puffs). The mini fridge was so cold it froze our stuff. However, the linens were clean and the theme of the room was warm and cozy. The hair and skin care products (Rocky Mountain) were amazing as usual. The spa was nice overall, and the massages were amazing, but the geisha tub was too tiny to really relax in for two people. The underground parking is a disaster. Really tiny spaces, under construction, and a lot of spots pooled in mud puddles. The staff were really lovely throughout the facility, and overall a good experience!
Read More
Gloria
icon-with Children
with Children
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Thank you to Anish who so sweetly took care of us after a water incident in our room. He went above and beyond to accommodate us. He made the stay special!
Amy
icon-with Partner
with Partner
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

We just stayed at this lodge for a week and it has been great! The hot pool and sauna is a nice touch after a long day of hiking and exploring Banff and the mountains! Things to consider if you are thinking of staying here: - Rooms oddly do not have a microwave! The staff downstairs will warm up your leftovers but just something to consider. It will cool down before you get back up to your room lol. - If you don’t have a car, it’s a decent walk to the downtown area, it is definitely not the closest lodge to the core of Banff. The first few days is fine to walk but eventually it’s inconvenient if you want to go back to the lodge quick or drop bags off. If you have a car there’s a few free parking areas in the core. But again, it’s one thing I wished we considered a bit before booking. - Staff were friendly and everything was clean! They did their best to accommodate a late check out for us! Pretty decent lodge overall and I’d recommend. I wouldn’t say it is luxury but if you’re looking for a safe clean lodge with friendly staff and just have a place to sleep, you’ll be happy with your stay here!! - There isn’t really a cafe downstairs or anything so for morning coffees you’ll have to walk to another lodge. Theres a Keg here but I’d skip it and try one of the many amazing cafes and breakfast spots downtown!!
Read More
Paul
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

We fully enjoyed our stay. The staff was kind enough to allow us to check in early and stay and hour later. I would be happy to stay again
Jennielyn
4.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

No hot water like 3-4 hours; not sound proof. You can hear people walking in the hallways.
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Exterior 4 Banff Caribou Lodge and Spa

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
8.6
Very Good
From 3,320 reviews
Cleanliness

8.8

Room Comfort

8.6

Service and Facilites

9.0

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Banff Caribou Lodge and Spa

Number of reviews per page
20
40
Top reviews
James
2.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Very unfriendly staff, got stuck in a basement room for some reason, and the lock to our door broke and we were out of our room until 11pm without any offer of compensation
Reginald
icon-with Children
with Children
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Staff is courteous and polite. However our washroom toilet needs replacement.
Robyn
icon-
6.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

I enjoyed my stay on the most part, however it was a bit noisy with kids running to the ice machine, I am gusssing, on the first night. The toilets are very low off the ground, however they functioned well. Parking was great, staff were great, the Keg was good offering breakfast buffet or menu and exceptional dinner dining. Candace at Red Earth is great at giving facials, pool was great too!
Read More
Jessica
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Fantast
Neal
icon-with Partner
with Partner
10.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Staff was friendly. Shuttle to Lake Louise Ski Resort was amazing.
James
icon-with Children
with Children
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Stunning hotel. Staff were friendly and professsional. The room was on the small side, but not an issue when all you're doing is sleeping in it. Well equipped and clean. Parking is brilliant, the underground car park was a good idea. Although if you have a bigger vehicle that won't fit you could struggle to find somehwere nearby. On site restaurant is exceptional. Other facilities there are good, didn't use the spa so can't comment on that.
Read More
Pam
icon-with Partner
with Partner
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Great place to stay
Amanda
icon-with Partner
with Partner
6.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

The hotel overall was clean however it’s in desperate need of an upgrade. I booked a loft suite and the wallpaper was peeling off the wall, the jetted tub looked gross and the room was hot even with no heat and both windows upstairs and downstairs open - it was snowing outside and cold. Staff was lovely
Olivera
icon-with Pet
with Pet
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Pet friendly, our dog got a bed, water bowl, toy and treats!
Sue
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Great staff and common areas. Rooms are a little dated and hallway noise is an issue
Amin
icon-Family
Family
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

clean room very friendly staff excellent service
Cheryl
icon-with Children
with Children
4.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Our room was not cleaned properly prior to checking us in. The tub had dirt and hair in it, and the sink had toothpaste dried all over it. The sheets were not changed. After notifying front desk they sent someone up with a rag and cleaning spray who cleaned the tub/sink. They did nothing about the sheets.. We had to wait until the next morning to ask one of the cleaners to please change over the bedding. Front desk did not seemed concerned about this at all.we will not be staying at this location again.
Read More
Brent
icon-Family
Family
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Room furnishings are tired. No robes. Nice bathrooms. Checkin forgot to give us our restaurant voucher. Long walk to downtown.
Diane
6.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Unfortjnatley
Simeon Scott
2.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Terrible service, room with no window or view and no room service unless complaint is made
Jennifer
icon-with Partner
with Partner
6.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

There was hair in the tub when we first arrived. The shower curtain needed to be replaced. The shower head was set really low and not adjustable, so hard for taller people to use. The bed frame wasn't anchored to the wall and there were huge holes where the nails were supposed to be. There were no welcome snacks or extra toiletries (Q-tips, cotton puffs). The mini fridge was so cold it froze our stuff. However, the linens were clean and the theme of the room was warm and cozy. The hair and skin care products (Rocky Mountain) were amazing as usual. The spa was nice overall, and the massages were amazing, but the geisha tub was too tiny to really relax in for two people. The underground parking is a disaster. Really tiny spaces, under construction, and a lot of spots pooled in mud puddles. The staff were really lovely throughout the facility, and overall a good experience!
Read More
Gloria
icon-with Children
with Children
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Thank you to Anish who so sweetly took care of us after a water incident in our room. He went above and beyond to accommodate us. He made the stay special!
Amy
icon-with Partner
with Partner
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

We just stayed at this lodge for a week and it has been great! The hot pool and sauna is a nice touch after a long day of hiking and exploring Banff and the mountains! Things to consider if you are thinking of staying here: - Rooms oddly do not have a microwave! The staff downstairs will warm up your leftovers but just something to consider. It will cool down before you get back up to your room lol. - If you don’t have a car, it’s a decent walk to the downtown area, it is definitely not the closest lodge to the core of Banff. The first few days is fine to walk but eventually it’s inconvenient if you want to go back to the lodge quick or drop bags off. If you have a car there’s a few free parking areas in the core. But again, it’s one thing I wished we considered a bit before booking. - Staff were friendly and everything was clean! They did their best to accommodate a late check out for us! Pretty decent lodge overall and I’d recommend. I wouldn’t say it is luxury but if you’re looking for a safe clean lodge with friendly staff and just have a place to sleep, you’ll be happy with your stay here!! - There isn’t really a cafe downstairs or anything so for morning coffees you’ll have to walk to another lodge. Theres a Keg here but I’d skip it and try one of the many amazing cafes and breakfast spots downtown!!
Read More
Paul
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

We fully enjoyed our stay. The staff was kind enough to allow us to check in early and stay and hour later. I would be happy to stay again
Jennielyn
4.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

No hot water like 3-4 hours; not sound proof. You can hear people walking in the hallways.
Number of reviews per page
20
40