Best Western Plus Sands

Fairly well kept but no pool.

What they don't tell you about the partial ocean view in the king-size balcony room is that you have to go out onto the balcony and turn to the right to see the partial ocean view you can't see it from your window The balcony was covered with pigeon poop so I couldn't even sit out there. The part of the air-conditioning/heating unit that was outside on the balcony was also covered in pigeon poop and I didn't dare use it for fear that the air coming in would be contaminated.

good size room, good location. Clean enough.

had a very concerning experience staying here and would not recommend this property. Our room had a strong musty smell and there was visible mold present. The building overall felt rundown and poorly maintained. The smell on the top floor was particularly bad. Early the next morning around 6 AM, construction started in the room next door. Staff had opened multiple doors throughout the hallway and outside, and the odor coming through the floor was overwhelming. The smell was so strong that I could barely breathe upstairs. I admit I’m somewhat sensitive to these types of smells, but the air quality was extremely poor. Because of this, we checked out early. I raised the issue directly with the front desk, but the response was very dismissive and no effort was made to resolve the situation. After leaving, I contacted the hotel and was told the issue would be escalated. I received one email and then no follow up at all. It has now been over a month and I still have not received a response regarding the refund I requested. Unfortunately, we both became sick after the stay and I ended up going to the hospital the next day with symptoms consistent with mold exposure. The symptoms lasted for weeks. Between the visible mold, construction noise at 7 AM of what I assumed was an extremely exposed moulded room next-door, extremely poor air quality, and the complete lack of follow up from management, this was a very disappointing experience. -5/10 customer service -10/10 hotel.

Clean room, nice staff

Everything was great except the elevator broke

Everything was fantastic

Room and staff were fantastic. Parking was convenient and everything you needed was easily walkable.

Not applicable

Everything was lovely. The menu breakfast was a surprise as I expected a buffet. It was enormous! Everything perfect except the noise. We were on the street side and we both struggled to fall asleep due to sirens and people on street. Prob to be expected. Older hotel so presumably windows could be better for noise. Lovely though and staff are great!

Run down place- friendly staff

We had the best room with the view. Our room was well cleaned and stocked every day. The location was great!

Room was clean. But had mice running across the room

Clean room, staff were polite and amazing, view was great.

Nice hotel. Excellent location.

Rooms were gross with silver fish

Yes. But it was very loud all night and over priced.

This is a great choice for staying in Vancouver. The beach view and proximity is lovely and the balcony is a nice touch.

Had a great stay. The location of this hotel is excellent, walking distance to anything that one might want. The room was comfortable and the staff were friendly.

clean room, very simple, basically a room to sleep in. But that's fine as such a nice area, so we were barely in the room. Would be nice if they had coffee at front reception though.