Hôtel Le Germain Québec

We had a wonderful stay. The staff was very helpful and the rooms had lots of room and very clean. Would stay there again. Highly recommend

Great location!

The hotel was very clean and the staff was helpful. I loved the location. Our room was a very nice size and comfortable.

Easy access to old Quebec. Very helpful staff. Nice room. Great soft pillows.

Perfect location!0

Quiet location near enough to Old City…perfect vacay!

Amazing staff, great amenities, & gorgeous rooms. Really loved our stay here and would absolutely choose to stay here for future visits!

Great staff great location

Good hotel

A lovely, quiet and elegant, small hotel. Friendly staff and great service

The quality of the staff made a huge difference for us. An unexpected medical issue necessitated a call to an ambulance to transport us to the local hospital. Fortunately, the doctors were able to quickly help us, and after a few hours, we were able to walk back to the hospital. When we needed to summon help, the night staff was fast and attentive and later followed up. It was some of the best hosting I've ever experienced.

Lovely staff! Very helpful. Kept our bags and brought them to the room while we took in Petit Champlain. Offered delicious flavoured water and the new coffee machine. Rooms were impeccable! Great location.

Great location and easy access.

Good stay. Staff were very helpful and attentive. Room was adequate although the furnishings and fixtures were very worn and tired.

Quiet, clean and spacious rooms.

Really nice hotel , staff were polite and helpful - showers were a nice surprise with really hot water available

Very friendly staff. Close to walkable site seeings

Central to everything. Very walkable. Lots of history, shops and dining choices.

This was a very nice and cute hotel with a friendly staff and a great location. However, our room's air conditioning never worked and the room was certainly hot. The fact that there was a floor fan in our room on the first day should have alerted us. When we asked reception the guy told us that the week before the a/c was fixed and that it took a couple of days to work properly but that an employee would check. Lies. Ac never worked and no one came and in fact another employee told us that rooms did not have working a/cs. During checkout we were comped with that days breakfast (which coincidetally was charged twice.

The location was great, rooms clean (albeit very dark), and the amenities and attention to detail very good. The on-site parking is very convenient (fee for parking) and free coffee/tea/fruit available 24/7 in the lobby. A continental breakfast is available in the lobby for an additional fee however there are a number of restaurants/cafes closeby as well. What makes this hotel exceptional is the staff and their dedication to ensuring the guest experience is a memorable one. When my husband became ill, Anne went out of her way to ensure I was able to get what we needed to help him be more comfortable. Benoit provided tremendous suggestions and advice about what to do during our visit and knew more than most concierge's we have met. When the hotel a/c failed on 2 of the hottest days of the summer, Eli was extremely attentive in making sure we had anything we needed to make the lack of a/c more bearable including fans and ice. Ernesto was very professional, spoke spanish to my husband and provided excellent front desk service. These staff are tremendous ambassadors for the brand & we would not hesitate to come back to this property again.