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Melia Dunas Beach Resort & Spa - All Inclusive

Resorts
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7.4
/10
Pleasant
199 reviews

What Guests Say About Their Stay

Ridwan

10.0
/ 10
Honestly one of the best resorts I’ve stayed at. The food was amazing with so much variety. The scenery and beaches were beautiful, making the whole experience even more relaxing. The staff were also incredibly friendly and always willing to help whenever needed. I’ll definitely be visiting again!

melanie

10.0
/ 10
Without a doubt, one of the best holidays we’ve had. We travelled as a group of friends with children 2 to 18 years old, and there was truly something for everyone. The hotel exceeded our expectations. It was huge and full of activities that after a full week, we still hadn’t explored it all! The buffet restaurants were outstanding. The variety and quality of food were impressive, and the service was exceptional. A special mention must go to one of the waitresses, 'Miraculous', who was incredibly kind and patient with our lively group of children. Her warm and friendly nature made our visits a pleasure. The pools were consistently clean, and the variety from kids’ pools to more relaxing area meant we always had something to enjoy. One day, during a temporary power outage, the slides at the water park weren’t working, but the lifeguard kept the kids entertained, which was appreciated. The beach was breathtaking clean, beautiful, and easily accessible. The facilities nearby were convenient, and even the vendors offering excursions were great to deal with. 'Victor', in particular, was friendly, helpful, and never pushy. 'Jose' from VIP Guest Services also deserves recognition. Despite us not being VIP clients, he was incredibly attentive and helpful throughout our stay. The only slight disappointment was with restaurants we booked. Unfortunately, the staff there were quite rude and the food didn’t meet the same standards as the buffet. Was still a 10/10 holiday however!

Cassia

10.0
/ 10
Me and my family stayed at this resort for three days and the overall experiencing was good. Staff is very friendly every-time you ask any questions they are more than happy to answer. If you have kids this resort is for you, they have a children’s pool, children’s club and activities throughout the week. The food in general if your not a picky eater it’s good, they have the main buffet and three other restaurantes you can reserve for lunch/dinner.
In the Area
See Map
Rua Andrade Corvo, Santa Maria, Sal, Cape Verde, 4111

Main Facilities

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Swimming Pool
Restaurant
24-Hour Front Desk
WiFi
Elevator
Melia Dunas Beach Resort & Spa - All Inclusive is located in area / city Sal. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Melia Dunas Beach Resort & Spa - All Inclusive

Rua Andrade Corvo, Santa Maria, Sal, Cape Verde, 4111
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Discover More About Melia Dunas Beach Resort & Spa - All Inclusive

General
Near Viveiro Botanical Garden & Zoo

Location
When you stay at Melia Dunas Beach Resort & Spa - All Inclusive in Sal, you'll be on the beach, within a 5-minute drive of Viveiro Botanical Garden & Zoo and Nazarene Church. This all-inclusive property is 1 mi (1.6 km) from Ponta Preta and 2.1 mi (3.3 km) from Santa Maria Municipal Market.

Attractions
Distances are displayed to the nearest 0.1 mile and kilometer.

Viveiro Botanical Garden & Zoo - 1.3 km / 0.8 mi
Ponta Preta - 1.9 km / 1.2 mi
Nazarene Church - 3.4 km / 2.1 mi
Santa Maria Pier - 3.4 km / 2.1 mi
Santa Maria Beach - 3.4 km / 2.1 mi
Santa Maria Town Square - 3.5 km / 2.2 mi
Santa Maria Municipal Market - 3.6 km / 2.3 mi
Shark Bay Beach - 4.8 km / 3 mi
Kite Beach - 5.1 km / 3.2 mi
Pedra de Lume Salt Crater - 23.6 km / 14.6 mi
Buracona - 27.1 km / 16.8 mi

The preferred airport for Melia Dunas Beach Resort & Spa - All Inclusive is Sal Island (SID-Amilcar Cabral Intl.) - 15.6 km / 9.7 mi

Facilities
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 4 outdoor pools, a nightclub, and a complimentary water park. Additional features at this property include complimentary wireless internet access, concierge services, and an arcade/game room. Guests can get around on the complimentary shuttle, which operates within 5.00 km.

Business Facilities
Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.

Dining
Grab a bite to eat at Atlantis, one of the property's many dining establishments, which include 6 restaurants and a coffee shop/cafe. Relax with a refreshing drink at the beach bar, the poolside bar, or one of 7 bars/lounges.

Rooms
Make yourself at home in one of the 639 air-conditioned rooms featuring refrigerators and flat-screen televisions. Rooms have private furnished balconies or patios. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms feature bathtubs or showers, complimentary toiletries, and hair dryers.

All facilities in Melia Dunas Beach Resort & Spa - All Inclusive

Bar, Cafe and Lounge Melia Dunas Beach Resort & Spa - All Inclusive
Bar, Cafe and Lounge
Swimming Pool Melia Dunas Beach Resort & Spa - All Inclusive
Swimming Pool
Entertainment Facility Melia Dunas Beach Resort & Spa - All Inclusive
Entertainment Facility
Fitness Center Melia Dunas Beach Resort & Spa - All Inclusive
Fitness Center
Functional Hall Melia Dunas Beach Resort & Spa - All Inclusive
Functional Hall

Things to Do

  • Waterpark
  • Outdoor pool
  • Entertainment for adults
  • Turkish bath
  • Beach umbrella
  • Spa
  • Garden
  • Beach towel
  • Library
  • Waterslide
  • Beach sun loungers
  • Pool sun loungers

Sports and Recreations

  • Beach volleyball
  • Fitness center
  • Table tennis
  • Game room
  • Volleyball
  • Billiard
  • Tennis court

Hotel Services

  • Multilingual staff
  • Wedding service
  • Luggage storage
  • 24-hour Receptionist
  • Concierge

General

  • Parking
  • Smoking area
  • Banquet
  • Terrace

Family-friendly Facilities

  • Toys
  • Children games
  • Children pool

Food and Drinks

  • Poolside bar
  • Nightclub
  • Snack bar

Public Facilities

  • Coffee shop
  • Elevator
  • Safety deposit box

Nearby Facilities

  • Shops
  • Hair salon

Transportation

  • Area shuttle

Connectivity

  • Free WiFi

Accessibilty

  • Wheelchair accessible

Accommodation Policy & General Information in Melia Dunas Beach Resort & Spa - All Inclusive

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 12:00

General Check-in Instructions

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
  • This property accepts credit cards, debit cards, and cash
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
, This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Other arrangements must be coordinated with the property prior to arrival. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools. This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Pets

Service Animals Allowed
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General Information

Popular Facilities
Swimming Pool, Restaurant, 24-Hour Front Desk, WiFi, Elevator
Check-In / Check-Out Time
From 15:00 - to 12:00
Available rooms at Melia Dunas Beach Resort & Spa - All Inclusive
639
Another facilities in Melia Dunas Beach Resort & Spa - All Inclusive
Waterpark, Outdoor pool, Entertainment for adults, Turkish bath, Beach umbrella

Frequently asked question in Melia Dunas Beach Resort & Spa - All Inclusive

What are available facilities at Melia Dunas Beach Resort & Spa - All Inclusive?
There are top facilites at Melia Dunas Beach Resort & Spa - All Inclusive such as Swimming Pool, Restaurant, 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Melia Dunas Beach Resort & Spa - All Inclusive?
The standard check-in time at Melia Dunas Beach Resort & Spa - All Inclusive is starting from From 15:00 while the latest check-out time is at Before 12:00
What is the star rating of Melia Dunas Beach Resort & Spa - All Inclusive?
Melia Dunas Beach Resort & Spa - All Inclusive is a 5.0-star hotel.
How many rooms are available at Melia Dunas Beach Resort & Spa - All Inclusive?
Melia Dunas Beach Resort & Spa - All Inclusive has 639 rooms in total.
What do past guests say about Melia Dunas Beach Resort & Spa - All Inclusive?
Melia Dunas Beach Resort & Spa - All Inclusive is well-known for its Room Comfort, Service and Facilites, Cleanliness, as reviewed by verified Traveloka guests.

More Reviews from Other Guests in Melia Dunas Beach Resort & Spa - All Inclusive

7.4
Pleasant
From 199 reviews
Cleanliness

7.8

Room Comfort

8.4

Service and Facilites

8.0

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Melia Dunas Beach Resort & Spa - All Inclusive

Number of reviews per page
20
40
Top reviews
Emma-Jayne
icon-with Partner
with Partner
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Lovely place, lovely staff great selection of food etc
Ridwan
icon-with Friends
with Friends
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Honestly one of the best resorts I’ve stayed at. The food was amazing with so much variety. The scenery and beaches were beautiful, making the whole experience even more relaxing. The staff were also incredibly friendly and always willing to help whenever needed. I’ll definitely be visiting again!
Jean-Claude
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

Hôtel EXCELLENT à tous niveaux, je n'ai rien trouvé de négatif!!!
Maria Estefania Caeiro
icon-with Partner
with Partner
8.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Overall really good.
Leon Anthony
10.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

The whole experience was very good.
Ellen
icon-Friends and Family Family
Friends and Family Family
4.0
/10
Reviewed 23 week(s) ago

Hotels.com verified review

Did not use the spa The pools needed refurb many tiles missing around the pools. Fountain feature broken didn’t see much pool maintenance going on. Sun beds on the pool areas and beach were the most uncomfortable beds I’ve ever used. Pool towels were threadbare and not readily available for change
Adam
icon-Friends and Family Family
Friends and Family Family
8.0
/10
Reviewed 24 week(s) ago

Hotels.com verified review

After the room was cleaned, we had to request clean towels several times. The housekeeping staff never brought clean towels to the room. During meals at the buffet, we often had to wait for drink cups or silverware.
Peter
icon-
4.0
/10
Reviewed 29 week(s) ago

Hotels.com verified review

Room was dated. TVs dud not work. Room was never cleaned. Towels never changed, Beds never made! Too many kids!
grzegorz
icon-with Partner
with Partner
2.0
/10
Reviewed 32 week(s) ago

Hotels.com verified review

untrained staff, hard to communicate (lack of english). al a cart restaurants were awful food wasn't fresh, tasteless, difficult to book in. No glasses at the bar, it was a mission to get a beach towel, and the room was very basic for a 5 star hotel. I would rate the hotel maximum 3 start.
Andrew
4.0
/10
Reviewed 34 week(s) ago

Expedia Group verified review

1) long queues to book any restaurant 2) too big and crowded although we had a nice room 3) breakfast poor - cold eggs and coffee dreadful 4) housekeeping dreadful - never had room towels replaced properly and cleaning sketchy 5) ATM didn’t work
Maritza
icon-
8.0
/10
Reviewed 36 week(s) ago

Hotels.com verified review

The staffs very friendly, and amenities are super.
Rosemarie Caroline
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 36 week(s) ago

Expedia Group verified review

Please don’t book. Only a 3star hotel that can’t cope with capacity of guests. Rooms not cleaned. Staff rude. Food poisoning. Save your money and go to the Caribbean where you’re welcomed.
Marcus
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 36 week(s) ago

Expedia Group verified review

Our experience at the resort was mixed, but we made the most of what was an uneven experience. The room was clean and reasonably comfortable. The food was decent, although not exceptional. The staff were generally pleasant, but were reactive and not proactively ensuring things were in place, delivering on the service promise. For example, there were no facial tissues in the room, despite there being an empty dispenser in the bathroom. Each time I went to the gym, there were no towels for the guests and had to chase staff to replenish. Also, we went days without housekeeping checking in to see if buns needed emptying or if we needed more water for the room. This too had to be requested. The resort did not have a secured facility to hold luggage for guests waiting to check in. Our flight arrived late morning which meant that we had to wait four hours with our luggage until we could check in at 3pm. We were told that we could leave our bags outside in the corner of the front entrance and that it was safe, but this is unacceptable. Also, when we arrived, we stood in a long queue to book the specialty restaurants for the week, only to find that they were fully booked up to the night before we departed. We later learned that there was an online booking tool for the restaurants, but this was never offered up front. We were able to put our names on a waiting list and, on the following day, offered two bookings for a couple of nights. Have more to say, but out of space
Read More
Patrice
icon-with Partner
with Partner
8.0
/10
Reviewed 40 week(s) ago

Hotels.com verified review

Informations fournies à l'arrivées par différents membres de l'hôtel insuffisantes et souvent contradictoires et inadaptées
David
icon-Leisure with Partner
Leisure with Partner
2.0
/10
Reviewed 43 week(s) ago

Expedia Group verified review

Waited in a queue for an hour. Once at the reception desk, they didn't give us a towel card, didn't explain our benefits for level, over charged us on taxes and generally rude.
Vanessa
2.0
/10
Reviewed 43 week(s) ago

Expedia Group verified review

I hope to never return to this place. Glad i only stayed 1 night here. I thought i would spend a nice afternoon and evening but this feeling was replaced with dissapoitment, anger,andwondering how are these people charging this much money for a place like this. Here are the things that occured: Room not ready at 3 pm. Had to wait 40 minutes. went through process with FOUR people at the reception to do the check in to learn about the hotel and what they have and the restaurants and then qr codes for the different menus, then transfer to another reception to pick up the key to your room (a second person) a third person at this other reception to tell me again about the restaurants which full disclosure at this point i told them enough as i had already heard that there are four restaurants. Then a fourth person to show me in the me where my room is. And then a fifth person went to bring me my luggage in my room. none of the 4 people during all the process mentioned rsvp ends at 4pm. Tried calling from room to rsvp for dinner and phone is broken. So i went all the way to the reception. They said yah all phones are broken. after complaining someone went to ask for a table for me to eat at one of the restaurants. restaurant was horrible. Maybe 10%full from 6:30 - 7:30 so not sure what the big deal was in the first place.The menu bad. The food bad. No drink selection at the ranchos restaurant. Dirty glass bc they said they grabed it with dirty hands. Left my plate walked and out
Read More
David
icon-Business
Business
2.0
/10
Reviewed 47 week(s) ago

Expedia Group verified review

Worst stay in 30 years. Never again. Service, food, property all F- /1 star . Rude staff at the bar. It was all inclusive including the bad service ,food and drinks. I will be asking expedia for all my stay back. Full refund without apologies.
Antonio
icon-Leisure with Children
Leisure with Children
2.0
/10
Reviewed 47 week(s) ago

Expedia Group verified review

Rooms in the ground floors are full of mosquitos which tormented our family during the entire stay. Bath tub/shower does not have the proper set up so every time you shower the water goes all over the floor which made it extremely unsafe. My family slipped and fell couple of times. Water comes up on the tub while showering because the drain systems are all messed up and dirty leaving gross residue in the bath tub while still in showering. The facilities never had towels in the pool. If 100 people needed towels they only had towels for 20. I personally could never get pool towels our entire stay. Everyday was the same excuse. They ran out of towels. House keeping came to clean rooms only after we complained. Most of us went 3 days without housekeeping services or towels. Upon arrival the floors were filthy black. It was never washed between guests.Telephone in the room never worked for us to call the front desk or anything else. There were about 70 of us throught the resort on a family wedding and majority experienced similar issues. Rooms does not have iron and when you asked for one they take it back before you even get to use it. Hair dryer is the oldest and most dysfunctional I have ever used. THEY MESSED UP OUR ROOMS ASSIGNMENT SO BAD, PLACING US IN ONE ROOM, BUT RECORDED US IN A DIFFERENT ROOM CAUSING CHAOS DURING CHECKOUT. The resort is huge and beautiful, but it lacks management and services terrible. So many young workers with NO SUPPLIES AND DIRECTIONS
Read More
HELDER AUGUSTO
10.0
/10
Reviewed 47 week(s) ago

Expedia Group verified review

There was no
Susan
8.0
/10
Reviewed 48 week(s) ago

Expedia Group verified review

Loved the pools, and level service worth paying the extra. Breakfast was amazing at the atlantis only thing mini bar not filled, check in was late and rancho restaurant steak un edible
Number of reviews per page
20
40

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Exterior 4 Melia Dunas Beach Resort & Spa - All Inclusive

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Haven’t found what you’re looking for?

See Other Accommodations in Sal
7.4
Pleasant
From 199 reviews
Cleanliness

7.8

Room Comfort

8.4

Service and Facilites

8.0

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Melia Dunas Beach Resort & Spa - All Inclusive

Number of reviews per page
20
40
Top reviews
Emma-Jayne
icon-with Partner
with Partner
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Lovely place, lovely staff great selection of food etc
Ridwan
icon-with Friends
with Friends
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Honestly one of the best resorts I’ve stayed at. The food was amazing with so much variety. The scenery and beaches were beautiful, making the whole experience even more relaxing. The staff were also incredibly friendly and always willing to help whenever needed. I’ll definitely be visiting again!
Jean-Claude
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

Hôtel EXCELLENT à tous niveaux, je n'ai rien trouvé de négatif!!!
Maria Estefania Caeiro
icon-with Partner
with Partner
8.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Overall really good.
Leon Anthony
10.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

The whole experience was very good.
Ellen
icon-Friends and Family Family
Friends and Family Family
4.0
/10
Reviewed 23 week(s) ago

Hotels.com verified review

Did not use the spa The pools needed refurb many tiles missing around the pools. Fountain feature broken didn’t see much pool maintenance going on. Sun beds on the pool areas and beach were the most uncomfortable beds I’ve ever used. Pool towels were threadbare and not readily available for change
Adam
icon-Friends and Family Family
Friends and Family Family
8.0
/10
Reviewed 24 week(s) ago

Hotels.com verified review

After the room was cleaned, we had to request clean towels several times. The housekeeping staff never brought clean towels to the room. During meals at the buffet, we often had to wait for drink cups or silverware.
Peter
icon-
4.0
/10
Reviewed 29 week(s) ago

Hotels.com verified review

Room was dated. TVs dud not work. Room was never cleaned. Towels never changed, Beds never made! Too many kids!
grzegorz
icon-with Partner
with Partner
2.0
/10
Reviewed 32 week(s) ago

Hotels.com verified review

untrained staff, hard to communicate (lack of english). al a cart restaurants were awful food wasn't fresh, tasteless, difficult to book in. No glasses at the bar, it was a mission to get a beach towel, and the room was very basic for a 5 star hotel. I would rate the hotel maximum 3 start.
Andrew
4.0
/10
Reviewed 34 week(s) ago

Expedia Group verified review

1) long queues to book any restaurant 2) too big and crowded although we had a nice room 3) breakfast poor - cold eggs and coffee dreadful 4) housekeeping dreadful - never had room towels replaced properly and cleaning sketchy 5) ATM didn’t work
Maritza
icon-
8.0
/10
Reviewed 36 week(s) ago

Hotels.com verified review

The staffs very friendly, and amenities are super.
Rosemarie Caroline
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 36 week(s) ago

Expedia Group verified review

Please don’t book. Only a 3star hotel that can’t cope with capacity of guests. Rooms not cleaned. Staff rude. Food poisoning. Save your money and go to the Caribbean where you’re welcomed.
Marcus
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 36 week(s) ago

Expedia Group verified review

Our experience at the resort was mixed, but we made the most of what was an uneven experience. The room was clean and reasonably comfortable. The food was decent, although not exceptional. The staff were generally pleasant, but were reactive and not proactively ensuring things were in place, delivering on the service promise. For example, there were no facial tissues in the room, despite there being an empty dispenser in the bathroom. Each time I went to the gym, there were no towels for the guests and had to chase staff to replenish. Also, we went days without housekeeping checking in to see if buns needed emptying or if we needed more water for the room. This too had to be requested. The resort did not have a secured facility to hold luggage for guests waiting to check in. Our flight arrived late morning which meant that we had to wait four hours with our luggage until we could check in at 3pm. We were told that we could leave our bags outside in the corner of the front entrance and that it was safe, but this is unacceptable. Also, when we arrived, we stood in a long queue to book the specialty restaurants for the week, only to find that they were fully booked up to the night before we departed. We later learned that there was an online booking tool for the restaurants, but this was never offered up front. We were able to put our names on a waiting list and, on the following day, offered two bookings for a couple of nights. Have more to say, but out of space
Read More
Patrice
icon-with Partner
with Partner
8.0
/10
Reviewed 40 week(s) ago

Hotels.com verified review

Informations fournies à l'arrivées par différents membres de l'hôtel insuffisantes et souvent contradictoires et inadaptées
David
icon-Leisure with Partner
Leisure with Partner
2.0
/10
Reviewed 43 week(s) ago

Expedia Group verified review

Waited in a queue for an hour. Once at the reception desk, they didn't give us a towel card, didn't explain our benefits for level, over charged us on taxes and generally rude.
Vanessa
2.0
/10
Reviewed 43 week(s) ago

Expedia Group verified review

I hope to never return to this place. Glad i only stayed 1 night here. I thought i would spend a nice afternoon and evening but this feeling was replaced with dissapoitment, anger,andwondering how are these people charging this much money for a place like this. Here are the things that occured: Room not ready at 3 pm. Had to wait 40 minutes. went through process with FOUR people at the reception to do the check in to learn about the hotel and what they have and the restaurants and then qr codes for the different menus, then transfer to another reception to pick up the key to your room (a second person) a third person at this other reception to tell me again about the restaurants which full disclosure at this point i told them enough as i had already heard that there are four restaurants. Then a fourth person to show me in the me where my room is. And then a fifth person went to bring me my luggage in my room. none of the 4 people during all the process mentioned rsvp ends at 4pm. Tried calling from room to rsvp for dinner and phone is broken. So i went all the way to the reception. They said yah all phones are broken. after complaining someone went to ask for a table for me to eat at one of the restaurants. restaurant was horrible. Maybe 10%full from 6:30 - 7:30 so not sure what the big deal was in the first place.The menu bad. The food bad. No drink selection at the ranchos restaurant. Dirty glass bc they said they grabed it with dirty hands. Left my plate walked and out
Read More
David
icon-Business
Business
2.0
/10
Reviewed 47 week(s) ago

Expedia Group verified review

Worst stay in 30 years. Never again. Service, food, property all F- /1 star . Rude staff at the bar. It was all inclusive including the bad service ,food and drinks. I will be asking expedia for all my stay back. Full refund without apologies.
Antonio
icon-Leisure with Children
Leisure with Children
2.0
/10
Reviewed 47 week(s) ago

Expedia Group verified review

Rooms in the ground floors are full of mosquitos which tormented our family during the entire stay. Bath tub/shower does not have the proper set up so every time you shower the water goes all over the floor which made it extremely unsafe. My family slipped and fell couple of times. Water comes up on the tub while showering because the drain systems are all messed up and dirty leaving gross residue in the bath tub while still in showering. The facilities never had towels in the pool. If 100 people needed towels they only had towels for 20. I personally could never get pool towels our entire stay. Everyday was the same excuse. They ran out of towels. House keeping came to clean rooms only after we complained. Most of us went 3 days without housekeeping services or towels. Upon arrival the floors were filthy black. It was never washed between guests.Telephone in the room never worked for us to call the front desk or anything else. There were about 70 of us throught the resort on a family wedding and majority experienced similar issues. Rooms does not have iron and when you asked for one they take it back before you even get to use it. Hair dryer is the oldest and most dysfunctional I have ever used. THEY MESSED UP OUR ROOMS ASSIGNMENT SO BAD, PLACING US IN ONE ROOM, BUT RECORDED US IN A DIFFERENT ROOM CAUSING CHAOS DURING CHECKOUT. The resort is huge and beautiful, but it lacks management and services terrible. So many young workers with NO SUPPLIES AND DIRECTIONS
Read More
HELDER AUGUSTO
10.0
/10
Reviewed 47 week(s) ago

Expedia Group verified review

There was no
Susan
8.0
/10
Reviewed 48 week(s) ago

Expedia Group verified review

Loved the pools, and level service worth paying the extra. Breakfast was amazing at the atlantis only thing mini bar not filled, check in was late and rancho restaurant steak un edible
Number of reviews per page
20
40