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Mercure Hangzhou West Lake

Hotels
Finding rooms for you...
8.4
/10
Very Good
71 reviews

What Guests Say About Their Stay

Meiling

10.0
/ 10
This place is amazing,the staff is super nice ,Any question you have ,they are there for you .Everyone is smiling ,the security guy helped us with 2 big suitcases .The free breakfast is quite decent ,they have some crossaint ,fresh fruits ,mainly Chinese breakfast and Brunchies ,but they are delicious ,they have coffee ,expresso and so on . No place we stayed have washer and dryer ,but they do.It made is so much easier for us ,there are lots of mountains near west lake ,we washed our cloth daily. As far as location ,they are like 20 mins to 30 mins walk from west lake ,but you can always take a taxi .Near there are plenty of local stores ,around the corner there is a farmers market and there is a great bakery store nearby . We enjoyed our staying ,we'll be back .

Verified traveler

10.0
/ 10
Incredible! Luxurious and incredible location but the most important thing is that the staff are incredibly courteous and helpful! I have OCD about germs and this place was immaculate and clean and beautiful. Would 100/10 stay here again!

Verified traveler

10.0
/ 10
We had a 2 nights stay and received very good services at the reception, breakfast. The location is good, u have foods around and in short distance to west lake. Price wise is reasonable in low season.
In the Area
See Map
No 3 Zhonghe North Road Xiacheng District, Xiacheng Qu, Hangzhou, Zhejiang, China, 310006

Main Facilities

Read More
Restaurant
24-Hour Front Desk
Parking
Elevator
WiFi
Mercure Hangzhou West Lake is located in area / city Xiacheng Qu. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Mercure Hangzhou West Lake

No 3 Zhonghe North Road Xiacheng District, Xiacheng Qu, Hangzhou, Zhejiang, China, 310006
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Exterior Mercure Hangzhou West Lake
Exterior 2 Mercure Hangzhou West Lake

Discover More About Mercure Hangzhou West Lake

Location


Mercure Hangzhou West Lake is located in area / city Xiacheng Qu.

About Mercure Hangzhou West Lake

From business event to corporate gathering, Mercure Hangzhou West Lake provides complete services and facilities that you and your colleagues need.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Mercure Hangzhou West Lake exclusively for you.

Mercure Hangzhou West Lake is a hotel with great comfort and excellent service according to most hotel's guests.

Mercure Hangzhou West Lake is the ideal choice for you who are looking for a comfortable yet affordable accommodation.

All facilities in Mercure Hangzhou West Lake

Functional Hall Mercure Hangzhou West Lake
Functional Hall
Common Space Mercure Hangzhou West Lake
Common Space
Exterior Mercure Hangzhou West Lake
Exterior
Others Mercure Hangzhou West Lake
Others
Restaurant Mercure Hangzhou West Lake
Restaurant

Public Facilities

  • Elevator
  • Room service
  • Safety deposit box
  • Parking
  • Restaurant

Hotel Services

  • Express check-out
  • 24-hour Receptionist
  • 24-hour security

Food and Drinks

  • Bar

Connectivity

  • Free WiFi

Accessibilty

  • Wheelchair accessible

Business Facilities

  • Photocopier

Accommodation Policy & General Information in Mercure Hangzhou West Lake

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!
  • Fee for buffet breakfast: approximately CNY 69 to 69 for adults, and CNY 0 to 69 for children
  • Self parking fee: CNY 10 per day (in/out privileges)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards, debit cards, and cash
  • This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Hotel only accepts guests with minimum age of 18

Check-in/Check-out Time

Check-in:
14:00 - 14:00
Check-out:
12:00 - 12:00
Hotel policy is not yet available.

General Information

Popular Facilities
Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - 14:00 - to 12:00 - 12:00
Available rooms at Mercure Hangzhou West Lake
292
Number of floors in Mercure Hangzhou West Lake
17
Another facilities in Mercure Hangzhou West Lake
Room service, Safety deposit box, Express check-out, 24-hour Receptionist, 24-hour security

Frequently asked question in Mercure Hangzhou West Lake

What are available facilities at Mercure Hangzhou West Lake?
There are top facilites at Mercure Hangzhou West Lake such as Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Mercure Hangzhou West Lake?
The standard check-in time at Mercure Hangzhou West Lake is starting from 14:00 - 14:00 while the latest check-out time is at 12:00 - 12:00
What is the star rating of Mercure Hangzhou West Lake?
Mercure Hangzhou West Lake is a 0.0-star hotel.
How many floors does Mercure Hangzhou West Lake have?
Mercure Hangzhou West Lake has 17 floors.
How many rooms are available at Mercure Hangzhou West Lake?
Mercure Hangzhou West Lake has 292 rooms in total.
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More Reviews from Other Guests in Mercure Hangzhou West Lake

Overall Ratings & Reviews Mercure Hangzhou West Lake

Traveloka (13)
Other sources (58)
8.4
Very Good
From 58 reviews
Cleanliness

9.0

Room Comfort

8.8

Service and Facilites

8.6

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Mercure Hangzhou West Lake

Number of reviews per page
20
40
Top reviews
William
icon-Friends and Family Family
Friends and Family Family
6.0
/10
Reviewed 45 week(s) ago

Hotels.com verified review

Free laundry machines but the gym was closed due to refurbishment. Rooms were fine although a little small and the sink was directly in the room rather than a separate bathroom. Breakfast had a good selection and only a 20 minute walk to the West Lake or a £2 taxi ride.
HANNAH
icon-Business
Business
8.0
/10
Reviewed 46 week(s) ago

Expedia Group verified review

Location is good, 5-10 min walk to shops and restaurants. Hotel was very clean, hotel staff were good, didn’t get a chance to try the breakfast but room was very comfortable. Would stay again.
yasin
icon-with Partner
with Partner
6.0
/10
Reviewed 66 week(s) ago

Hotels.com verified review

Its a bery basic budget hotel, location and breakfast just Ok. Wished i had paid a bit.more and booked somehwere better.
John
icon-Business
Business
8.0
/10
Reviewed 67 week(s) ago

Expedia Group verified review

Everything was as I expected, clean and neat with helpful staff.
Meiling
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 75 week(s) ago

Expedia Group verified review

This place is amazing,the staff is super nice ,Any question you have ,they are there for you .Everyone is smiling ,the security guy helped us with 2 big suitcases .The free breakfast is quite decent ,they have some crossaint ,fresh fruits ,mainly Chinese breakfast and Brunchies ,but they are delicious ,they have coffee ,expresso and so on . No place we stayed have washer and dryer ,but they do.It made is so much easier for us ,there are lots of mountains near west lake ,we washed our cloth daily. As far as location ,they are like 20 mins to 30 mins walk from west lake ,but you can always take a taxi .Near there are plenty of local stores ,around the corner there is a farmers market and there is a great bakery store nearby . We enjoyed our staying ,we'll be back .
Read More
Verified traveler
icon-Friends and Family with Friends
Friends and Family with Friends
10.0
/10
Reviewed 347 week(s) ago

Expedia Group verified review

Incredible! Luxurious and incredible location but the most important thing is that the staff are incredibly courteous and helpful! I have OCD about germs and this place was immaculate and clean and beautiful. Would 100/10 stay here again!
Verified traveler
icon-Friends and Family with Friends
Friends and Family with Friends
10.0
/10
Reviewed 349 week(s) ago

Hotels.com verified review

We had a 2 nights stay and received very good services at the reception, breakfast. The location is good, u have foods around and in short distance to west lake. Price wise is reasonable in low season.
Verified traveler
icon-Leisure with Friends
Leisure with Friends
8.0
/10
Reviewed 351 week(s) ago

Expedia Group verified review

Room was very good, new. Bed iscomfortable, I can give 10/10. But we cannot adjust the AC from heater in the room. Even though it is winter , but the day we stayed here was hot, we had to open the window (and sweat) which was very noisy outside cause the hotel is closed to the main road. We stayed in the non-smoking floor but still have cigarette smell come out from the bathroom which was very annoying. Need around 15-20 mins walk from hotel to the nearest metro station so be prepared (don't believe what written in the hotel website, it's further).
Read More
Oh
icon-Friends and Family Family
Friends and Family Family
8.0
/10
Reviewed 352 week(s) ago

Hotels.com verified review

This hotel is around 20 minutes walking distance to Xihu, overall stay is comfortable.
Junior
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 354 week(s) ago

Expedia Group verified review

Nice, worth the price for stay. Clean as well. Eecommended
Verified traveler
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 356 week(s) ago

Expedia Group verified review

The front desk very helpful and polite and very sweet The room is very clean. I will tell my friends to stay in this hotel for sure the breakfast so good and very good price
Verified traveler
icon-Business
Business
8.0
/10
Reviewed 357 week(s) ago

Expedia Group verified review

Great central location, clean tidy rooms. Definitely recommend
Verified traveler
icon-Leisure with Children
Leisure with Children
4.0
/10
Reviewed 358 week(s) ago

Expedia Group verified review

Trendy hotel but unfortunately I booked an executive room believing they are club rooms. On Arrival they said you have club room... But we have no club so you have a view. False advertising in my opinion, as paid extra for exec room as bfast is normally included. Ended up having to pay for breakfast. Had to find someone that speaks English and had to change rooms as non smoking rooms smelled like smoke in the bathrooms. Smart hotel but the tv casting/wifi doesn't work and when we asked they couldn't understand. Plus side is free self service laundry and robots wondering around delivering things was cool!
Read More
CK
icon-Leisure
Leisure
10.0
/10
Reviewed 359 week(s) ago

Expedia Group verified review

Even though this is a 4 stars hotel, but the amenities were refilled everyday. The housekeeping was good. Staff were friendly. The hotel location was convenient to restaurants and attractions around West Lake. The most impressive of this hotel was the robot. They adopted robot to provide basic services like food delivery from lobby to my room. I don’t need to go down and grab my delivery.
Read More
Wayne
icon-with Partner
with Partner
10.0
/10
Reviewed 367 week(s) ago

Hotels.com verified review

From the minute we arrived until the time we left , the staff were amazing the boys at breakfast were incredibly helpful the reception were Amazing
Verified traveler
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 384 week(s) ago

Expedia Group verified review

Great central location. English speaking manager and concierge really helpful. Clean room. Remote controlled toilet!
Kady
icon-Family
Family
10.0
/10
Reviewed 384 week(s) ago

Hotels.com verified review

I love the modern decor and the details that went into the design of guest rooms. Highly recommended.
Verified traveler
icon-Business
Business
8.0
/10
Reviewed 393 week(s) ago

Expedia Group verified review

Need more signs in English. Need some English speaking channels no cnn ????? Internatioal hotel needs to not be so chinese
Verified traveler
icon-Family
Family
8.0
/10
Reviewed 393 week(s) ago

Hotels.com verified review

The Hangzhou Mercure West Lake was a last minute find, and it was absolutely fine, considering that we normally only stay in 5 star properties. For non Chinese speaking guests, I imagine there are difficulties. To access the internet, you need to have Chinese ID, and a Chinese mobile number. The in-room television system is almost impossible to operate, as you need to be able to read Mandarin, and when you finally get it working, there is only one English language channel. The guest services manager, Candice, was very helpful. She booked train tickets for us, and was truly professional. It rained non stop during our stay, so we were pleased that the hotel was warm and comfortable.
Read More
Raymond
icon-Family
Family
6.0
/10
Reviewed 394 week(s) ago

Hotels.com verified review

Disappointed with the housekeeping and bathroom hygiene.
Number of reviews per page
20
40

Ready to make up your mind?

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Others 4 Mercure Hangzhou West Lake

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

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Overall Ratings & Reviews Mercure Hangzhou West Lake

Traveloka (13)
Other sources (58)
8.4
Very Good
From 58 reviews
Cleanliness

9.0

Room Comfort

8.8

Service and Facilites

8.6

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Mercure Hangzhou West Lake

Number of reviews per page
20
40
Top reviews
William
icon-Friends and Family Family
Friends and Family Family
6.0
/10
Reviewed 45 week(s) ago

Hotels.com verified review

Free laundry machines but the gym was closed due to refurbishment. Rooms were fine although a little small and the sink was directly in the room rather than a separate bathroom. Breakfast had a good selection and only a 20 minute walk to the West Lake or a £2 taxi ride.
HANNAH
icon-Business
Business
8.0
/10
Reviewed 46 week(s) ago

Expedia Group verified review

Location is good, 5-10 min walk to shops and restaurants. Hotel was very clean, hotel staff were good, didn’t get a chance to try the breakfast but room was very comfortable. Would stay again.
yasin
icon-with Partner
with Partner
6.0
/10
Reviewed 66 week(s) ago

Hotels.com verified review

Its a bery basic budget hotel, location and breakfast just Ok. Wished i had paid a bit.more and booked somehwere better.
John
icon-Business
Business
8.0
/10
Reviewed 67 week(s) ago

Expedia Group verified review

Everything was as I expected, clean and neat with helpful staff.
Meiling
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 75 week(s) ago

Expedia Group verified review

This place is amazing,the staff is super nice ,Any question you have ,they are there for you .Everyone is smiling ,the security guy helped us with 2 big suitcases .The free breakfast is quite decent ,they have some crossaint ,fresh fruits ,mainly Chinese breakfast and Brunchies ,but they are delicious ,they have coffee ,expresso and so on . No place we stayed have washer and dryer ,but they do.It made is so much easier for us ,there are lots of mountains near west lake ,we washed our cloth daily. As far as location ,they are like 20 mins to 30 mins walk from west lake ,but you can always take a taxi .Near there are plenty of local stores ,around the corner there is a farmers market and there is a great bakery store nearby . We enjoyed our staying ,we'll be back .
Read More
Verified traveler
icon-Friends and Family with Friends
Friends and Family with Friends
10.0
/10
Reviewed 347 week(s) ago

Expedia Group verified review

Incredible! Luxurious and incredible location but the most important thing is that the staff are incredibly courteous and helpful! I have OCD about germs and this place was immaculate and clean and beautiful. Would 100/10 stay here again!
Verified traveler
icon-Friends and Family with Friends
Friends and Family with Friends
10.0
/10
Reviewed 349 week(s) ago

Hotels.com verified review

We had a 2 nights stay and received very good services at the reception, breakfast. The location is good, u have foods around and in short distance to west lake. Price wise is reasonable in low season.
Verified traveler
icon-Leisure with Friends
Leisure with Friends
8.0
/10
Reviewed 351 week(s) ago

Expedia Group verified review

Room was very good, new. Bed iscomfortable, I can give 10/10. But we cannot adjust the AC from heater in the room. Even though it is winter , but the day we stayed here was hot, we had to open the window (and sweat) which was very noisy outside cause the hotel is closed to the main road. We stayed in the non-smoking floor but still have cigarette smell come out from the bathroom which was very annoying. Need around 15-20 mins walk from hotel to the nearest metro station so be prepared (don't believe what written in the hotel website, it's further).
Read More
Oh
icon-Friends and Family Family
Friends and Family Family
8.0
/10
Reviewed 352 week(s) ago

Hotels.com verified review

This hotel is around 20 minutes walking distance to Xihu, overall stay is comfortable.
Junior
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 354 week(s) ago

Expedia Group verified review

Nice, worth the price for stay. Clean as well. Eecommended
Verified traveler
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 356 week(s) ago

Expedia Group verified review

The front desk very helpful and polite and very sweet The room is very clean. I will tell my friends to stay in this hotel for sure the breakfast so good and very good price
Verified traveler
icon-Business
Business
8.0
/10
Reviewed 357 week(s) ago

Expedia Group verified review

Great central location, clean tidy rooms. Definitely recommend
Verified traveler
icon-Leisure with Children
Leisure with Children
4.0
/10
Reviewed 358 week(s) ago

Expedia Group verified review

Trendy hotel but unfortunately I booked an executive room believing they are club rooms. On Arrival they said you have club room... But we have no club so you have a view. False advertising in my opinion, as paid extra for exec room as bfast is normally included. Ended up having to pay for breakfast. Had to find someone that speaks English and had to change rooms as non smoking rooms smelled like smoke in the bathrooms. Smart hotel but the tv casting/wifi doesn't work and when we asked they couldn't understand. Plus side is free self service laundry and robots wondering around delivering things was cool!
Read More
CK
icon-Leisure
Leisure
10.0
/10
Reviewed 359 week(s) ago

Expedia Group verified review

Even though this is a 4 stars hotel, but the amenities were refilled everyday. The housekeeping was good. Staff were friendly. The hotel location was convenient to restaurants and attractions around West Lake. The most impressive of this hotel was the robot. They adopted robot to provide basic services like food delivery from lobby to my room. I don’t need to go down and grab my delivery.
Read More
Wayne
icon-with Partner
with Partner
10.0
/10
Reviewed 367 week(s) ago

Hotels.com verified review

From the minute we arrived until the time we left , the staff were amazing the boys at breakfast were incredibly helpful the reception were Amazing
Verified traveler
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 384 week(s) ago

Expedia Group verified review

Great central location. English speaking manager and concierge really helpful. Clean room. Remote controlled toilet!
Kady
icon-Family
Family
10.0
/10
Reviewed 384 week(s) ago

Hotels.com verified review

I love the modern decor and the details that went into the design of guest rooms. Highly recommended.
Verified traveler
icon-Business
Business
8.0
/10
Reviewed 393 week(s) ago

Expedia Group verified review

Need more signs in English. Need some English speaking channels no cnn ????? Internatioal hotel needs to not be so chinese
Verified traveler
icon-Family
Family
8.0
/10
Reviewed 393 week(s) ago

Hotels.com verified review

The Hangzhou Mercure West Lake was a last minute find, and it was absolutely fine, considering that we normally only stay in 5 star properties. For non Chinese speaking guests, I imagine there are difficulties. To access the internet, you need to have Chinese ID, and a Chinese mobile number. The in-room television system is almost impossible to operate, as you need to be able to read Mandarin, and when you finally get it working, there is only one English language channel. The guest services manager, Candice, was very helpful. She booked train tickets for us, and was truly professional. It rained non stop during our stay, so we were pleased that the hotel was warm and comfortable.
Read More
Raymond
icon-Family
Family
6.0
/10
Reviewed 394 week(s) ago

Hotels.com verified review

Disappointed with the housekeeping and bathroom hygiene.
Number of reviews per page
20
40