W Shanghai - The Bund

The hotel rooms and hotel staff are normal 5 star. However, the hotel restaurant “The Kitchen” is a shame on the property. The food is fine. The problem is completely the service. The staff is completely untrained in how to serve in a fine dining restaurant. Avoid The Kitchen.

This is one of the best hotels I have stayed at. Pretty much everything is perfect and cant say I would change a single thing. 2 weddings went thru in the 3 days I was there. If ladies choose that place for their special day you know its good!!!

The view is the best!

Very prompt service

The hotel was just at a different class compare to the ones that I have stayed in the last two weeks at the more rural cities or towns. From the point where you step in, the staff was excellent and the food was just spoilt for choice. Room was clean, nice and view of the bund made it special. I would highly recommend this hotel. Would definitely stay here again.

A fantastic hotel in a prime Shanghai location. The rooms are spacious and beautifully designed, and the range of services is impressive. The breakfast buffet was a highlight — a wonderful spread covering both Eastern and Western options. But the real star of W Shanghai is the staff. Every single person we encountered — from the warm, welcoming lady at the reception desk to everyone else we met throughout our stay — was helpful, genuinely cheerful, and went above and beyond. The upgrade to a river-view room was the cherry on top. As first-time visitors to China, W Shanghai has a huge part in making this trip truly unforgettable. Thank you to the entire team! You’re the best:)

Excellent hotel. Wet bar has a great view but very expensive.

Very conveniently located with amazing views of the Bund. Staff were very friendly and accommodating, made it a very pleasant stay. Our toddler had a great time and was given kids amenities (including a toddler pillow!) - would definitely recommend!

Two beds room is not as amazing as the one bed room. But still good

The service, Hotel rooms and bar overlooking the Shanghai Skyline is incredible. Best Hotel I have been to in Shanghai by far.

Room was very clean with exceptional views, good breakfast selection, best cocktails from several bars at property

Incredible room ( córner room, city view), incredible breakfast, incredible staff

The bellboys are very good, willing to help

Amazing staff, super clean rooms and amenities, excellent service. Everyone of the team never were super polite, kind and helpful. 10/10

Great, friendly staff. Very convenient location to shops and landmarks

Absolutely loved our stay here, the view from our room was amazing. The whole staff is extremely helpful from the moment you arrive till the day you check out, the small details really made our stay memorable, there is someone always near to help you with anything that you need. The area is great near tons of shopping, restaurants, coffee shops, north bund park. Area is safe , clean, absolutely worth the price. Rooms are very modern and you have everything you could possibly need. The breakfast was also great lots of variety and they do change it up everyday. Highly recommend this hotel. Loved the birthday treat they left in my room too !

One of the best hotels in Shanghai. Upon arrival staff is there to help with any request, rooms are large and view is phenomenal. The hotel amenities are the best - I love the pool view, the change rooms, the gym is so clean and the room service is yum! Will always stay here when staying at The Bund. 10/10 Thank you Team :)

Our stay was nothing short of amazing this hotel and its staff was absolutely exceptional. I would like to give special mention to their concierge team, especially Timmy who went over and beyond to ensure our stay was nothing but magical from start to finish the W Shanghai is top-tier They saw to our every single wish and gave us a vacation to remember forever. I highly recommend the W Shanghai as it is the best W Hotel, I have stayed in thus far. They are absolutely setting the bar in terms of service and food..

Amazing view

We stayed for 8 nights in a corner room (city views) on the 38th floor. The room had a funky layout including a bath with a view. The room felt very spacious with window seating and a small dining table. The quality sound system allowed us to stream audio from our phone, unfortunately the TV did not support streaming. The bed was very comfortable and we loved the functionality of an automated toilet. The hotel facilities were also very good. The breakfast has a vast buffet selection, although some of the traditional items (particularly the eggs) did not retain their heat very well. The gym is the best I have seen (and used) in any hotel I’ve stayed. The service was very attentive, we were able to check-in early (thank you!) and daily cleaning was always completed in the time that we were out each day. The outdoor bar overlooking Pudong City has great views of the city lights and even the tacos were yum! The North Bund area is a little quieter but the hotel is connected to a shopping mall with some good dining options as well as direct access to the metro. Would certainly stay again when next in Shanghai.