Sama hotel

The room was OK - I didn't have a GREAT STAY, just a GOOD one. The receptionist on the check-in day was very unaccomodating. We reached the hotel a couple of hours early, and even after the room was almost ready, he refused to allow us to check in without paying extra. That is bad customer relations.

It’s not a 5 star hotel and when I arrived I was a bit uncertain if I would like it. But the hotel grew on me. The staff is really nice and kind and arranged tours. It was right in front of many different restaurants and as soon as you walked out, you were in the midst of it all. The WiFi didn’t work my last night. You will need ear plugs on the weekends. Don’t book the hotel shuttle. They charge $25USD. You can easily get it for less the 6 through uber or Indrive.

The hotel was clean and very centrally located

Roof was clean. The staff, especially Mr Zayeed and Mr Yousef were very helpful in arranging taxi from and yo airports., arranging guides for tours. They were considrate about my vegetarian diet needs and helped me find locations for food.

Staff was super nice, very empathetic.

Every thing

Staff are so friendly and accommodating. Yousef at the reception was hospitable. Transfer from the airport to the hotel with Mamoud was great. He took me to the Nile River cruise with no problems…

Pro: 1. good location. 2. They provided breakfast and delivered it to your room. Con: 1. the hotel shower flooded the entire time we were there. 2. We booked a tour guide through the hotel and paid them money to include lunch with our tour, the tour guide took our lunch money and we still ended up paying for lunch at the restaurant. Tried to complain to the hotel about it but they said the tour guide denied any wrong doing and did not give back the money we paid for lunch. It wasn’t a large amount of money but we did not appreciate the dishonesty.

staff is so kind to help us.

In the heart of Cairo. A good area for nightlife lovers. Newly renovated hotel. A bit noisy, it would have been great with better sound insulation.

Amazing stay at Sama Hotel. Very clean rooms, very kind staff. Very good location in downtown Cairo, close to many restaurants and stores. Not far from the pyramids and museum. Very safe area. Highly recommended!

Rsservation Room Staff managerial skilss. Mr Anas was the exception of the rule!

I booked for 16 nights, 10 nights in a single room and the rest been booked during my stay for double deluxe room which has been nominated as I have viewed tbe room and booked it before hand under full control of receptionist Anas who nominated and recommend the room to me! On due date to move been told by receptionist Ali that, my booking has been cancelled and either to keep stay in the single room or to look for another place to saty! He contacted Sama hotel management and cancelled the booking even though I made all my bookings through Expedia! At that moment all I thought about was how can I get a decent place meet my criteria and avoid the huge hassle and preasure I am facingi Unfortunately at Sama hotel they are greedy go the point that my pre hand booking has been ancelled and the sold to a guest wbo has paid more! I took a taxi wondering around Cairo downtown paid 1000 EGP to find another hotel ending up in a hotel does not offered me nothing apart from basics with horrible breakfast and very week net connection! I would never ever recommend Sama hotel to family and friends and personally would never ever repeat the experience to chose it again! I kindly ask Expedia ban this hotel and not to recommen it to tbeir UK based clients.

Very nice staff, room was clean. Perfect area if you want the craziness of downtown! You’re right there!

Unfortunately, my experience at this hotel was very disappointing. One of the main issues was the water, which never became cold, making even a simple shower uncomfortable. I had booked a room with a double bed, but I was instead given a room with two single beds, which did not match my reservation. In addition, the air conditioning had an unpleasant smell, making the room uncomfortable. The check-in process was extremely slow: despite being scheduled for 2:00 PM, we had to wait an entire hour, and only entered the room at 3:00 PM, without any proper explanation. To make matters worse, the breakfast was very poor, offering only two pieces of bread, two boiled eggs, and two pieces of fruit, which was clearly insufficient. Overall, the stay was well below expectations.

Excellent Service,Staff is very helpful, Clean, Location is great ,Close to everything Will definitely come back

Un hotel al que le falta profesionalizar más los servicios. La actitud del personal es muy buena, son muy amables y serviciales, sin embargo, hay detalles que la administración descuida. Por ejemplo, no hay información sobre lo qué son los alimentos que se sirven de desayuno (platillos locales); un día no se hizo la limpieza del cuarto; no hay un letrero para avisar que se requiere limpieza del cuarto; un día se llevaron las toallas y no las reemplazaron, pedí toallas y me dieron sólo toallas para manos; la zona es demasiado ruidosa (como casi todo El Cairo), deberían ofrecer tapones para los oídos; debería haber un mapa de la zona para saber cómo moverse; etc. Falta atender esos pequeños detalles que una administración más profesional sí cuidaría. Fuera de eso, el personal es muy amable. Aunque el edificio tiene el acceso y las fachadas sucias y descuidadas (como casi todos los edificios de la ciudad), el piso que ocupa el hotel está en muy buen estado y está limpio.

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Sama hotel was great, the staff was helpful and professional, the room was huge. Some construction going on but did not affect my experience. Bathroom was new. Would stay here again anytime!

Very good hotel in vibrant downtown location. Really good breakfasts, very friendly and helpful staff.