Hilton Liverpool City Centre

Amazing stay for our special anniversary! Jonny, the Concierge, was just brilliant! He couldn’t of been more helpful.

Simply needs a total refit every where you looked something needed doing second time at a Hilton hotel now and the standard of the hotel is far from what the image of the brand portrays.Can honestly say for what your offering might as well have gone to travel lodge at least I’d be expecting 3 star.

Clean room brilliant staff very helpful

Here for 1 night. Excellent location very close to shops, bars, Albert Dock. Very friendly staff and room had a great view.

Disappointing trip to the Hilton Liverpool. Let’s start with the room. There were no tissues in the bathroom. The TV had a radio guide but no tv guide. The shower pressure is dreadful due to the hotel adding water saving shower heads. Then as we were staying for 2 days the room was not cleaned and we were left with no coffee or tea milk, damp towels, bed unmade and previous nights room service pizza when we returned to the room the following day at 5pm. Had to complain and got bits sent up one at a time. Shower pressure As for the breakfast the 3 coffee machines all ran out of beans so had to wait for them to be filled. The egg chef was extremely rude when asked for poached eggs and after he had cooked them he bypassed me and put them all in the tray despite me standing there waiting for them. Went for ice and at the machine next to lift was out of order as was the shoe shine. Basically place seems to be a bit run down which is a shame as its location and appearance you would expect better.

Cooked breakfast was luke warm rather than hot. Good selection. Room lacked plug sockets and 2 didn't work at all. Made it difficult to make hot drinks in room. Room itself was clean. There was a broken tile o n bathroom floor. Customer service was let down by a couple of staff who did not seem to want to help.

Only booked in for one night and did not have opportunity to use bar/restaurant as we were meeting family at another location. Welcome on arrival was good and check-in was quick. Room was spacious and appeared in good order. We had noticed that some tiles on the bathroom floor were loose, though not uneven, and whilst that was not satisfactory we planned to notify reception on checking out in the morning given we were only there for one night. However, when using the bathroom during the night my wife discovered the toilet had also been leaking and water was on the floor. On examination in the morning it was clear from staining on the floor by the toilet that this leak had been happening for some time and the concern is that the hotel had ignored the need for maintenance and the issue had gone on unrepaired. With hindsight this leak may also have contributed to the loose tiles on the bathroom floor. We reported the issue at checkout and were assured it would be properly sorted. Had we been there more than one night I would have asked for an alternative room.

Great

Excellent location, clean and offers a great breakfast. I would remembered this hotel for short breaks with friends, family and partners.

The hotel is walking distance from the train centre, Located in the city centre, all the shops. The docks are walking distance. And if you are going to the game, we took a taxi, and shared it with another 2 fans, split the cost, and walked back to the hotel, which took an hour. Walking back is all downhill. We have stayed here a couple of times just for these reasons

Our room was clean, the location is great!

Friendly and helpful staff

Superb hotel and extremely convenient for the shops, Mersey Docks and bar areas too .

Hotel was in great location

Read some terrible reviews but we found our room to be very spacious and clean, the bed was very comfortable, air con worked, tv etc. No complaints at all. Staff were friendly and location is perfect.

Great breakfast and a lovely stay

Clean room ,excellent bed lovely breakfast.£30 for parking is ridiculous!!

Brilliant stay friendly helpful staff fantastic breakfast and rooms

Lovely and

Y