Leonardo Royal London Tower Bridge

Lovely stay. Every little detail had been thought of. Very clean, comfortable room. Fantastic breakfast & beautiful spa. Thank you we will definitely stay again

Stayed here for 6 nights. Clean room, daily housekeeping, easy to walk, and friendly staff. Thank you.

Room had no fridge , kept requesting and wa promised each day but nothing came . Absolutely terrible planning by management. Food was not the greatest, would expect much better for a 4 star rated hotel. Had much better options and would say fir 20gbp this is a terrible offer would not recommend

Been to this hotel multiple times at this point, even before it was the Leonardo Royal, and it's always worth it for the spa alone. On the whole I always like staying here, and it has a great location for not being in central London. However... check-in was insane. Checked in online, which means nothing - queue was out the door and an American guy was losing his mind as he too had already checked in online, yet still had to queue for 30 mins. And then... my wife and I were put in a DISABLED ROOM. For what reason, I don't know. We were only staying for two nights, so didn't bother complaining, but I do feel like things have maybe fallen apart a little here. On top of that, as nice is the spa is, it was rammed - guessing this poace is now being advertised to big groups (like hen and stag do's) which sucks a bit.

Perfectly adequate

No fridges in room which was terrible. No minibar either but that’s convenience.

Bed was super comfortable.

Great location near the Tower of London and London Bridge. The hotel appears to be new and is in excellent condition with good food options including breakfast. There is a spa setup also which appeared to be very popular. I did struggle with the restaurant staff to be understood and to also understand them but must say they were polite and attentive.

All very nice

Great use of spa facilities

Great room, friendly reception.

Room was nice and clean apart from a mark on the bedsheets the staff was very helpful. The breakfast was amazing variety

Nice clean hotel - great facilities etc

Was an amazing stay! Good food, staff were great, place was clean and smelled of high Luxary!

Room was a good size, and very clean, as was the bathroom. Full marks to the housekeeping staff. Reception staff were also very good, professional and friendly. Breakfast staff let the hotel down, which is why I have given 3 stars. Not a smile or a good morning between the 4 that I encountered! They were unfriendly, indifferent and I'm not sure a couple of them could speak any English. We wouldn't stay at that hotel again.

The room was really big and even they we booked a double we ended up with a twin, two speaking size beds. The facilities were great in the room. A lovely powerful shower which was nice and hot. Towels, robes and slippers. The air con didn’t work but there were to freestanding heaters which did the job perfectly. 2 hairdryers which would have been great if two ladies in the room. We don’t stay for breakfast so I can’t comment on food but the bar service was good. We couldn’t get a coffee in the evening though. The reason for the 4 star review is two reasons. The swimming pool was like a zoo with kids taking over the jacuzzi and diving in and out of the pool. Not at all relaxing. And then a cleaner went into our room when asked them not to. We were due to check out but she went in and prepped the room for the next customers. I really didn’t appreciate her going in the room and moving every to ing to the side and making us feel like we could no longer use the room even though it was before check out time. And if I was the person going in the room after us, I wouldn’t have been happy the beds were completely fresh, the sink, toilet and shower were not completely fresh and the same for the towels. I found this really strange to prep a room before we checked out.

My main complaint was my room. I am supposed to be an Expedia "VIP" but I was never told what my benefit would be. It certainly wasn't a good room. We had a brick wall as our view and it was dark a lot of the time in there. The room had a mini bar, however, it was locked. You have to make a special arrangements to have it unlocked and of course I wasn't told this upon check-in either. The reason I wanted to use it was to put in some medication plus some refrigerated snacks I had. But they have a special notice that says you can't put your own stuff in the refrigerator.. I also couldn't ice it down because there was no ice bucket in the room or any ice machines as far as I could tell. Luckily they did have a coffee machine with some capsules and also some little packets of milk. Although it would've been nice to use the spa facilities, we didn't have our swimwear so didn't use it, but judging by the number of people who were on the elevators going up and down in their bathrobes during the mornings and evenings, it probably would have been very crowded. The breakfast was pretty good and the hours were later into the morning, nice. They have someone at the front who takes your room number but they should also enforce dress code as there were people in their pajamas and slippers. This hotel is borderline posh and they seem to want to be like a continental hotel with a nice breakfast buffet but having people dressed in their pajamas ruins it all.

very good

Lovely hotel, great for families

Nice room, spacious