Mercure Box Hill Burford Bridge Hotel

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8.2
Very Good
742 reviews

What Guests Say About Their Stay

Amber

10.0
/ 10
My husband and I absolutely fell in love with this hotel. It was booked last minute for the last day of our trip in London before leaving, and happed to come up when I looked at hotels near Gatwick. We took about a 30 minute car ride to reach the property and were blown away when we got there. The scenery was so beautiful, and the hotel was in a good location. A lot of motorcycles do frequent the area, but we weren’t bothered by them. We dropped off our luggage since we got in so early, took a quick walk to Raykas for a delicious breakfast sandwich and then went on a hike up Box Hill, which was absolutely gorgeous. After we got back to the hotel and into our room (with air conditioning!) and freshened up before heading to the hotel bar for a couple drinks, then another short walk around Mole River before dinner at the hotel restaurant. They had a standard menu but also offered an Indian food menu, which we ordered from and enjoyed everything. We ordered wine from the bar and took it back to our room and soaked up the beautiful weather and the rest of our evening from the patio outside our room. We truly couldn’t believe our luck in finding this lovely hotel and later found out it’s existed here in some form since the 1200s, which the history buff in me found so exciting. We are going to plan a trip back JUST to stay in this hotel!

Joanna

10.0
/ 10
The ‘mandatory’ online check in and codes for bedroom doors were a bit of a faff but the hotel has been significantly upgraded and the decor is very tasteful.

Paula

10.0
/ 10
This is a lovely and peaceful hotel - the room was cleaned to a high standard, the food was really tasty, with a good menu and well presented food. I especially enjoyed the sea bass and there was a huge selection for breakfast. The staff are very polite and obliging - nothing is too much trouble. The grounds will look lovely in summer, but even in the winter they are still nice. I really recommend a stay here.
In the Area
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At the Foot of Box Hill, Mole Valley, Mickleham, Surrey, England, RH5 6BX

Main Facilities

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Swimming Pool
24-Hour Front Desk
Parking
WiFi
Mercure Box Hill Burford Bridge Hotel is a hotel is located at Mickleham. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around Mercure Box Hill Burford Bridge Hotel

At the Foot of Box Hill, Mole Valley, Mickleham, Surrey, England, RH5 6BX
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Location
Mercure Box Hill Burford Bridge Hotel is a hotel is located at Mickleham.

About Mercure Box Hill Burford Bridge Hotel

Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

Mercure Box Hill Burford Bridge Hotel is a hotel with great comfort and excellent service according to most hotel's guests.

Get precious and unforgettable moment during your stay at Mercure Box Hill Burford Bridge Hotel.

All facilities in Mercure Box Hill Burford Bridge Hotel

Others Mercure Box Hill Burford Bridge Hotel
Others

Things to Do

  • Outdoor pool

Transportation

  • Bus/truck parking

General

  • Swimming pool

Public Facilities

  • WiFi in public area
  • Parking

Hotel Services

  • Express check-in
  • 24-hour Receptionist
  • Express check-out

In-room Facilities

  • TV

Sports and Recreations

  • Golf

Accommodation Policy & General Information in Mercure Box Hill Burford Bridge Hotel

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00
Hotel policy is not yet available.

General Information

Popular Facilities
Swimming Pool, 24-Hour Front Desk, Parking, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Number of floors in Mercure Box Hill Burford Bridge Hotel
3
Another facilities in Mercure Box Hill Burford Bridge Hotel
Outdoor pool, Bus/truck parking, Swimming pool, WiFi in public area, Express check-in

Frequently asked question in Mercure Box Hill Burford Bridge Hotel

What are available facilities at Mercure Box Hill Burford Bridge Hotel?
There are top facilites at Mercure Box Hill Burford Bridge Hotel such as Swimming Pool, 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Mercure Box Hill Burford Bridge Hotel?
The standard check-in time at Mercure Box Hill Burford Bridge Hotel is starting from From 14:00 while the latest check-out time is at Before 12:00
What is the star rating of Mercure Box Hill Burford Bridge Hotel?
Mercure Box Hill Burford Bridge Hotel is a 4.0-star hotel.
How many floors does Mercure Box Hill Burford Bridge Hotel have?
Mercure Box Hill Burford Bridge Hotel has 3 floors.
Does Mercure Box Hill Burford Bridge Hotel provide parking?
Yes, Mercure Box Hill Burford Bridge Hotel provides parking. Please confirm details directly with the hotel.
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More Reviews from Other Guests in Mercure Box Hill Burford Bridge Hotel

8.2
Very Good
From 742 reviews
Cleanliness

8.4

Room Comfort

8.4

Location

9.2

Service and Facilites

8.6

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Traveler Reviews Mercure Box Hill Burford Bridge Hotel

Number of reviews per page
20
40
Top reviews
Mohammed
4.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

The air conditioning system was not working at all, no air coming out and the grill was not clean. The unit was so noisy. The soap, shampoo dispensers in the shoer area was either not re-filled properly, they were not working as well. The towel was not the bath size towels and pretty old towels. The whole room especially bath area need renovation.
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Christopher
8.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Quick and efficient check in, great room nice breakfast.
Thorsteinn
10.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

All good
Mark
icon-with Partner
with Partner
4.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Not an experience we will be repeating
Will
icon-with Partner
with Partner
2.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Terrible
Dr Danny
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Was a great stay
Amber
icon-with Partner
with Partner
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

My husband and I absolutely fell in love with this hotel. It was booked last minute for the last day of our trip in London before leaving, and happed to come up when I looked at hotels near Gatwick. We took about a 30 minute car ride to reach the property and were blown away when we got there. The scenery was so beautiful, and the hotel was in a good location. A lot of motorcycles do frequent the area, but we weren’t bothered by them. We dropped off our luggage since we got in so early, took a quick walk to Raykas for a delicious breakfast sandwich and then went on a hike up Box Hill, which was absolutely gorgeous. After we got back to the hotel and into our room (with air conditioning!) and freshened up before heading to the hotel bar for a couple drinks, then another short walk around Mole River before dinner at the hotel restaurant. They had a standard menu but also offered an Indian food menu, which we ordered from and enjoyed everything. We ordered wine from the bar and took it back to our room and soaked up the beautiful weather and the rest of our evening from the patio outside our room. We truly couldn’t believe our luck in finding this lovely hotel and later found out it’s existed here in some form since the 1200s, which the history buff in me found so exciting. We are going to plan a trip back JUST to stay in this hotel!
Read More
Pauline
icon-with Partner
with Partner
6.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

This place has so many things that should be great - a beautiful setting, building and amenities. Unfortunately it’s let down by poor management.. From what I can see - the pool is a separate business - run by great staff, as a lido. It’s fab. The hotel is pretty but Fawlty Towers-like in its management. For example, my husband slashed his toe very badly on a broken glass on the lawn and the hotel staff had no idea what to do about it. The lido staff came to the rescue and did an excellent job at first aid. The hotel staff left them to it - and didn’t even ask if he was ok. There was no customer care at all. Not even a “can I offer you a glass of water, while you bleed on my lawn?!” Such poor customer care. The food in bar was basic but expensive and I had to chase for cutlery and napkins. The waiting staff were v nice and seemed to be getting orders barked at them by management. Customer care doesn’t seem to be instilled as a management priority. Also - if you want room service there is a £7 surcharge! Overall, it feels like the hotel is there to make money and the customers are a bit of a nuisance. Love the lido though.
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Kevin
4.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Very disappointing stay. Staff failed to mention air con wasn’t working during a heatwave until I came down from my room to ask why it was so hot and getting hotter. Offered waffle and excuses. Very noisy all night. Wooden floor sticky at breakfast. Looks like it used to be a nice place. Needs a good clean and some staff training.
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Simon
icon-
6.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Hotel looks like it needs refurbishment. However the swimming pool is excellent & the rooms are clean. The access is a 6 digit code to your room, which you have to remember which is annoying. Also you have to pay for parking.
Paul
icon-
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Beautiful place, clean room. Friendly staff. Rooms a bit tired
Andrew
6.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

The reception area has clearly been refurbished, unlike the rooms and corridors which need some serious TLC. The staff are so helpful and friendly. Parking costs £10 per day which given the hotel is somewhere people drive to is basically a way of charging less for a room and making it up via the parking charge.
Sebastian
icon-with Partner
with Partner
2.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Abysmal experience. We booked this hotel for the sole reason that it was advertised as having air conditioning, only to find that when we arrived there was none. The property is also in a serious state of disrepair with mould in the bathroom and damp on walls and carpet. On top of this, the pool was so full that it was impossible to get in, given that the hotel allows non-guests to use it. As my partner is pregnant, and due to the extreme heat, this property was not safe to stay in and we immediately spoke to reception and Hotels.com to request a refund so that we could move to a new hotel. We were assured by the receptionist that this would be provided in the next couple of days, and after speaking to Hotels.com they confirmed they would also pursue this with the property. However, once we left we were informed that we would not receive a refund. Avoid this hotel at all costs. There are many nicer hotels in the area for the same price or less, who do not lie about the amenities they have.
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Roy
icon-with Partner
with Partner
8.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

Had a room change after the first night Noise from the nearby motorcycles meant that we couldn’t sleep The second room was much better in location and size and the air conditioning was better as it was very hot weather Location for getting around was the main reason for booking this hotel
Claire Louise
icon-
8.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

Lovely hotel and helpful staff
Christopher
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Good clean property
Suzanne
icon-
2.0
/10
Reviewed 21 week(s) ago

Hotels.com verified review

Hoped to use the pool before check in time but was told it was too busy on a very hot day This was because the pool is basically a public lido. It was absolutely packed with people and children. Couldn't get a sun lounger and no towels available. Room very dated furniture and stained carpet. Ordered a pizza, which looked like it had been done in the microwave. Staff unhelpful Definitely not 4 star hotel, more like 1 or 2. Had to pay for parking. Not a relaxing stay at all. Would not recommend
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Ahmed
icon-Business
Business
8.0
/10
Reviewed 22 week(s) ago

Hotels.com verified review

The food was excellant, however outside noise from motorbikes was not great.
Cathy
icon-
8.0
/10
Reviewed 25 week(s) ago

Hotels.com verified review

This hotel was in a beautiful location with stunning grounds (which needed a bit of maintenance). the bar, reception, restaurant & seating areas within the main hotel were beautifully updated but I stayed in a room out the back in a separate wing and my patio door was broken and could not be locked so i had about 1/2 hours sleep - worrying about someone coming into my room. This whole block needs serious renovation. All in all though the room - even though it needed a complete update, the bed was comfortable and the linen on the bedding was lovely. Lovely meal in the restaurant & the breakfast was delicious
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Joanna
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 25 week(s) ago

Hotels.com verified review

The ‘mandatory’ online check in and codes for bedroom doors were a bit of a faff but the hotel has been significantly upgraded and the decor is very tasteful.
Number of reviews per page
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40

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