Park Plaza London Waterloo

Hotels
8.7
/10
Very Good
2,318 reviews

What Guests Say About Their Stay

Yvane

10.0
/ 10
Very close to central attractions and within walking distance of London Eye and south bank. Swimming pool has to be booked and spaces for popular times seem to fill up days in advance

chloe

10.0
/ 10
Pool a little smaller than pictures but still amazing to have for us and our kids, we loved it. Staff were great, location perfect. Opposite a tube station Will definitely be coming here again

James

10.0
/ 10
excellent hotel, clean, staff were so helpful and friendly. The breakfast was amazing
In the Area
See Map
6 Hercules Road, Central London, London, England, SE1 7DP

Main Facilities

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Restaurant
Swimming Pool
24-Hour Front Desk
WiFi
Elevator
Park Plaza London Waterloo is a hotel is located at Central London. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Park Plaza London Waterloo

6 Hercules Road, Central London, London, England, SE1 7DP
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Lobby 2 Park Plaza London Waterloo

Discover More About Park Plaza London Waterloo

General


Near London Eye

Location


With a stay at Park Plaza London Waterloo, you'll be centrally located in London, within a 10-minute walk of The Vaults and Florence Nightingale Museum. This hotel is 0.3 mi (0.5 km) from Imperial War Museum and 0.4 mi (0.6 km) from Old Vic.

Attractions


Distances are displayed to the nearest 0.1 mile and kilometer.

The Vaults - 0.5 km / 0.3 mi
Florence Nightingale Museum - 0.5 km / 0.3 mi
Imperial War Museum - 0.5 km / 0.3 mi
Old Vic - 0.6 km / 0.4 mi
Westminster Bridge - 0.7 km / 0.4 mi
Southbank Centre Book Market - 0.7 km / 0.5 mi
Lambeth Palace - 0.8 km / 0.5 mi
London Dungeon - 0.9 km / 0.6 mi
London Eye - 1 km / 0.6 mi
Big Ben - 1 km / 0.6 mi
Houses of Parliament - 1.3 km / 0.8 mi
Westminster Abbey - 1.3 km / 0.8 mi
River Thames - 1.3 km / 0.8 mi
Blackfriars Bridge - 1.6 km / 1 mi
Tate Modern - 1.8 km / 1.1 mi

The nearest airports are:
London City Airport (LCY) - 15.8 km / 9.8 mi
Heathrow Airport (LHR) - 29.3 km / 18.2 mi
Gatwick Airport (LGW) - 67.8 km / 42.2 mi
Luton Airport (LTN) - 57 km / 35.4 mi

The preferred airport for Park Plaza London Waterloo is London City Airport (LCY).

Facilities


Take advantage of recreational opportunities offered, including an indoor pool, a sauna, and a fitness center. Additional features at this hotel include complimentary wireless internet access, concierge services, and a banquet hall.

Business Facilities


Featured amenities include express check-out, dry cleaning/laundry services, and a 24-hour front desk. Self parking (subject to charges) is available onsite.

Dining


Enjoy a meal at Florentine Trattoria, or stay in and take advantage of the hotel's 24-hour room service. Quench your thirst with your favorite drink at the bar/lounge. English breakfasts are served on weekdays from 7:00 AM to 10:30 AM and on weekends from 7:00 AM to 11:00 AM for a fee.

Rooms


Make yourself at home in one of the 494 guestrooms featuring minibars and LED televisions. Complimentary wireless internet access is available to keep you connected. Private bathrooms with showers feature rainfall showerheads and designer toiletries. Conveniences include phones, as well as laptop-compatible safes and desks.

All facilities in Park Plaza London Waterloo

Bar, Cafe and Lounge Park Plaza London Waterloo
Bar, Cafe and Lounge
Fitness Center Park Plaza London Waterloo
Fitness Center
Functional Hall Park Plaza London Waterloo
Functional Hall
Lobby Park Plaza London Waterloo
Lobby
Exterior Park Plaza London Waterloo
Exterior

Hotel Services

  • Laundry service
  • Luggage storage
  • Express check-out
  • Multilingual staff
  • 24-hour Receptionist
  • Concierge

Things to Do

  • Indoor pool
  • Sauna
  • Steam room

Public Facilities

  • Smoke-free area
  • Safety deposit box
  • Elevator

Food and Drinks

  • Breakfast
  • Snack bar

General

  • Banquet
  • Parking

Connectivity

  • Free WiFi

Business Facilities

  • Meeting rooms

Sports and Recreations

  • Fitness center

Accommodation Policy & General Information in Park Plaza London Waterloo

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

Check-in/Check-out Time

Check-in:
15:00 - 00:00
Check-out:
Before 12:00

General Check-in Instructions

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
  • Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
  • This property accepts credit cards and debit cards; cash is not accepted
  • Cashless transactions are available
  • Safety features at this property include a fire extinguisher and a smoke detector
  • This property affirms that it follows the cleaning and disinfection practices of Safety Protocol (Radisson)
, Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Pets

Service Animals Allowed
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General Information

Popular Facilities
Restaurant, Swimming Pool, 24-Hour Front Desk, WiFi, Elevator
Check-In / Check-Out Time
From 15:00 - 00:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Park Plaza London Waterloo
494
Number of floors in Park Plaza London Waterloo
13
Another facilities in Park Plaza London Waterloo
Laundry service, Luggage storage, Express check-out, Multilingual staff, 24-hour Receptionist

Frequently asked question in Park Plaza London Waterloo

What are available facilities at Park Plaza London Waterloo?
There are top facilites at Park Plaza London Waterloo such as Restaurant, Swimming Pool, 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Park Plaza London Waterloo?
The standard check-in time at Park Plaza London Waterloo is starting from 15:00 - 00:00 while the latest check-out time is at Before 12:00
Does Park Plaza London Waterloo provide breakfast?
Yes, Park Plaza London Waterloo provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Park Plaza London Waterloo?
Park Plaza London Waterloo is a 4.0-star hotel.
How many floors does Park Plaza London Waterloo have?
Park Plaza London Waterloo has 13 floors.
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More Reviews from Other Guests in Park Plaza London Waterloo

8.8
Very Good
From 2,309 reviews
Cleanliness

9.0

Room Comfort

8.8

Service and Facilites

9.0

Sort by
Most Relevant
Preferences
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Traveler Reviews Park Plaza London Waterloo

Number of reviews per page
20
40
Top reviews
Tarun
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Skip
Guillermo
2.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

They never clean the room in all my stay
Kate
4.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Not great
Manisha
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Great stay
Emily
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Very lovely hotel and spa
Andrew
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Excellent hotel and great location
Yvane
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Very close to central attractions and within walking distance of London Eye and south bank. Swimming pool has to be booked and spaces for popular times seem to fill up days in advance
Aimee
4.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

This hotel is starting to feel really grimy. I’ve stayed a few times and often get upgraded- this time I didn’t and the room had a really strong mould smell coming from the bathroom and was generally quite dirty. The steam room was the same and I woke up feeling ill.
chloe
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Pool a little smaller than pictures but still amazing to have for us and our kids, we loved it. Staff were great, location perfect. Opposite a tube station Will definitely be coming here again
Krishna
icon-with Children
with Children
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Perfect location - minutes walk from all the main attractions
Simon
icon-Leisure with Children
Leisure with Children
2.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Our stay at Park Plaza London Waterloo was extremely disappointing. At 1am, water was leaking through our bathroom ceiling, forcing a room move in the middle of the night with our five-year-old child. The replacement room was clearly not cleaned — chewing gum on the hard floor, dirty surfaces, fingerprints on mirrors, and amenities not refilled. While the night staff were polite, the overall standards were unacceptable for a hotel of this level. Most concerning has been the follow-up. After two months of chasing the hotel following their initial email confirming a refund of two nights plus £100 goodwill, they are now claiming they have no record of this agreement, leaving Expedia to intervene. Poor maintenance, substandard housekeeping, and zero accountability. Save yourself the stress and book elsewhere.
Read More
Bianca
8.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Didn't get the chance to use the pool as there were no slots when we checked in and we had to leave to head out for the evening when there was a slit
Steven
icon-with Partner
with Partner
6.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

I recently stayed at Park Plaza London Waterloo and unfortunately it wasn’t the experience I’d hoped for. The room felt scruffy and very tired, with visible wear and tear that made it feel overdue a refresh. The bathroom in particular looked worn and dated, which really let the overall stay down. Breakfast was chaotic and unpleasant — it genuinely felt like a refuge camp. It was overcrowded, disorganised, and the food was cold, which made for a very disappointing start to the day. Check-in at reception also took an age. After travelling, the last thing you want is to stand around waiting for a long time just to get your room key. The only real positive was the location, which is excellent and very convenient for getting around London. However, for the price paid, I expected far better. Sadly, I wouldn’t return or spend my hard-earned money here again.
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Dylan
2.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

The bed was very uncomfortable, along with the pillows that led to a sleepless night.
Martin
icon-Business
Business
4.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

I’ve stayed here twice. The first time I had insects in my bathroom, I noticed as I departed. I was offered an upgrade next time I came to the hotel. My second visit I had a fantastic upgrade. The bad news is that hotel staff decided they needed to come into my room to look for pillows (??) which they didn’t find. Also on that trip the hotel gym had several very young children in it, they were accompanied by an adults but were ‘playing’ in some of the equipment. A massive safety issue for them. The hotel itself is wonderful, the breakfast is great, the rooms are fantastic, but I have been disappointed in both of my trips.
Read More
James
icon-with Partner
with Partner
10.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

excellent hotel, clean, staff were so helpful and friendly. The breakfast was amazing
David
icon-with Children
with Children
4.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Bad staff at check-in and at dinner. Room wasn't prepared with sofa bed setup Dinner was very expensive and very average. Premier inn food is better. Pool was fine - But issues with towels and dressing gowns. Know you need to book pool ahead. Room was fine/clean and beds were comfortable
Andrew
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Clean room and comfy beds, air con was great too
Toldyo
8.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Hotel in a great location, builders need of more maintenance. Plug sockets hanging out of the wall. Room 402
rachael
icon-Friends and Family Family
Friends and Family Family
6.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Room was dirty under the sofa bed - caked in dust and litter. The hotel offer a ‘gift’ if you opt out of maid service every day, but this meant no maid service at all, so our bins were overflowing, we ran out of toilet roll twice and towels too. No heated towel rail or lamps. Breakfast was basic and pancakes were packet ones and being heated in their plastic! Very basic food, no honey etc. They ran out of bowls every morning and staff weren’t refreshing the stock of milk or food very quickly. Pool was FREEZING and children were shivering, again no towels available as they couldn’t keep up. It was ok for the location but that was it. We had a glass smash by one of our children on the night time and housekeeping was asked to fully clean the room as there were shards everywhere. We wet back up and there was still glass in the beds and on the carpet etc. They came back and changed the bedding but we let finding glass on the floor as they hadn’t hoovered it swept it up. Very poor!
Read More
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Exterior 4 Park Plaza London Waterloo

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
8.8
Very Good
From 2,309 reviews
Cleanliness

9.0

Room Comfort

8.8

Service and Facilites

9.0

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Park Plaza London Waterloo

Number of reviews per page
20
40
Top reviews
Tarun
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Skip
Guillermo
2.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

They never clean the room in all my stay
Kate
4.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Not great
Manisha
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Great stay
Emily
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Very lovely hotel and spa
Andrew
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Excellent hotel and great location
Yvane
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Very close to central attractions and within walking distance of London Eye and south bank. Swimming pool has to be booked and spaces for popular times seem to fill up days in advance
Aimee
4.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

This hotel is starting to feel really grimy. I’ve stayed a few times and often get upgraded- this time I didn’t and the room had a really strong mould smell coming from the bathroom and was generally quite dirty. The steam room was the same and I woke up feeling ill.
chloe
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Pool a little smaller than pictures but still amazing to have for us and our kids, we loved it. Staff were great, location perfect. Opposite a tube station Will definitely be coming here again
Krishna
icon-with Children
with Children
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Perfect location - minutes walk from all the main attractions
Simon
icon-Leisure with Children
Leisure with Children
2.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Our stay at Park Plaza London Waterloo was extremely disappointing. At 1am, water was leaking through our bathroom ceiling, forcing a room move in the middle of the night with our five-year-old child. The replacement room was clearly not cleaned — chewing gum on the hard floor, dirty surfaces, fingerprints on mirrors, and amenities not refilled. While the night staff were polite, the overall standards were unacceptable for a hotel of this level. Most concerning has been the follow-up. After two months of chasing the hotel following their initial email confirming a refund of two nights plus £100 goodwill, they are now claiming they have no record of this agreement, leaving Expedia to intervene. Poor maintenance, substandard housekeeping, and zero accountability. Save yourself the stress and book elsewhere.
Read More
Bianca
8.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Didn't get the chance to use the pool as there were no slots when we checked in and we had to leave to head out for the evening when there was a slit
Steven
icon-with Partner
with Partner
6.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

I recently stayed at Park Plaza London Waterloo and unfortunately it wasn’t the experience I’d hoped for. The room felt scruffy and very tired, with visible wear and tear that made it feel overdue a refresh. The bathroom in particular looked worn and dated, which really let the overall stay down. Breakfast was chaotic and unpleasant — it genuinely felt like a refuge camp. It was overcrowded, disorganised, and the food was cold, which made for a very disappointing start to the day. Check-in at reception also took an age. After travelling, the last thing you want is to stand around waiting for a long time just to get your room key. The only real positive was the location, which is excellent and very convenient for getting around London. However, for the price paid, I expected far better. Sadly, I wouldn’t return or spend my hard-earned money here again.
Read More
Dylan
2.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

The bed was very uncomfortable, along with the pillows that led to a sleepless night.
Martin
icon-Business
Business
4.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

I’ve stayed here twice. The first time I had insects in my bathroom, I noticed as I departed. I was offered an upgrade next time I came to the hotel. My second visit I had a fantastic upgrade. The bad news is that hotel staff decided they needed to come into my room to look for pillows (??) which they didn’t find. Also on that trip the hotel gym had several very young children in it, they were accompanied by an adults but were ‘playing’ in some of the equipment. A massive safety issue for them. The hotel itself is wonderful, the breakfast is great, the rooms are fantastic, but I have been disappointed in both of my trips.
Read More
James
icon-with Partner
with Partner
10.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

excellent hotel, clean, staff were so helpful and friendly. The breakfast was amazing
David
icon-with Children
with Children
4.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Bad staff at check-in and at dinner. Room wasn't prepared with sofa bed setup Dinner was very expensive and very average. Premier inn food is better. Pool was fine - But issues with towels and dressing gowns. Know you need to book pool ahead. Room was fine/clean and beds were comfortable
Andrew
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Clean room and comfy beds, air con was great too
Toldyo
8.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Hotel in a great location, builders need of more maintenance. Plug sockets hanging out of the wall. Room 402
rachael
icon-Friends and Family Family
Friends and Family Family
6.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Room was dirty under the sofa bed - caked in dust and litter. The hotel offer a ‘gift’ if you opt out of maid service every day, but this meant no maid service at all, so our bins were overflowing, we ran out of toilet roll twice and towels too. No heated towel rail or lamps. Breakfast was basic and pancakes were packet ones and being heated in their plastic! Very basic food, no honey etc. They ran out of bowls every morning and staff weren’t refreshing the stock of milk or food very quickly. Pool was FREEZING and children were shivering, again no towels available as they couldn’t keep up. It was ok for the location but that was it. We had a glass smash by one of our children on the night time and housekeeping was asked to fully clean the room as there were shards everywhere. We wet back up and there was still glass in the beds and on the carpet etc. They came back and changed the bedding but we let finding glass on the floor as they hadn’t hoovered it swept it up. Very poor!
Read More
Number of reviews per page
20
40