Staying at The Charles Hotel is a good choice when you are visiting Medway.
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The Charles Hotel
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7.0
/10
Pleasant
213 reviews
What Guests Say About Their Stay
Francis
10.0
/ 10
Great location, close to shops, restaurants etc. Room was good size, clean and well maintained.
Paul
10.0
/ 10
It's in a prime location for transport and you have easy access to local shops restaurants and a lot of history
frances
10.0
/ 10
Very reasonably priced. Very central - near the train station. Staff couldnt do enough for us. The adjoining restaurant was lovely. Very posh and food good- especially as we were in a hurry.
Shower/ loo very clean and swish. Single room warm and you could open the windo. THANK GOD! I hate the major chains who rely on aircon only as it never works all might long and it's noisy and you feel so stuffy in the morning.
Brakfast was fine. I had no complaints and the staff did their upmost to accommodate my....awkward friends. Veil drawn on them, I'm afraid!
In the Area
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15 New Road, Medway, England, ME4 4QJ
Main Facilities
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Restaurant
WiFi
What's around The Charles Hotel
15 New Road, Medway, England, ME4 4QJ
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Discover More About The Charles Hotel
General
Near Central Theatre
Location
When you stay at The Charles Hotel in Chatham, you'll be in the historical district, within a 10-minute walk of Central Theatre and Brook Theatre. This hotel is 27.4 mi (44.1 km) from River Thames and 12.2 mi (19.7 km) from Bluewater Shopping Centre.
Attractions
Distances are displayed to the nearest 0.1 mile and kilometer.
Central Theatre - 0.4 km / 0.3 mi
Brook Theatre - 0.6 km / 0.4 mi
Great Lines Heritage Park - 0.7 km / 0.4 mi
Fort Amherst - 0.9 km / 0.6 mi
Chatham Naval Memorial - 1.1 km / 0.7 mi
Medway Little Theatre - 1.2 km / 0.7 mi
Historic Dockyard Chatham - 1.4 km / 0.9 mi
Eastgate House - 1.5 km / 0.9 mi
The Vines Park - 1.7 km / 1 mi
Restoration House - 1.7 km / 1.1 mi
Six Poor Travellers House - 1.7 km / 1.1 mi
Rochester Cathedral - 1.9 km / 1.2 mi
Dickens' Swiss Chalet - 2 km / 1.2 mi
Rochester Castle - 2.1 km / 1.3 mi
Gillingham Spiritualist Church - 2.1 km / 1.3 mi
The nearest airports are:
London (SEN-Southend) - 72.6 km / 45.1 mi
London City Airport (LCY) - 58 km / 36.1 mi
Facilities
Take in the views from a terrace and make use of amenities such as complimentary wireless internet access and concierge services.
Business Facilities
Featured amenities include complimentary newspapers in the lobby, luggage storage, and a safe deposit box at the front desk. Free self parking is available onsite.
Dining
At The Charles Hotel, enjoy a satisfying meal at the restaurant. Quench your thirst with your favorite drink at the bar/lounge.
Rooms
Stay in one of 20 guestrooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include desks and coffee/tea makers, and housekeeping is provided daily.
All facilities in The Charles Hotel
Bar, Cafe and Lounge
Functional Hall
Common Space
Lobby
Accommodation Services
General
- Banquet
- Smoking area
- Parking
- Terrace
Hotel Services
- Luggage storage
- Newspaper in lobby
- Concierge
Connectivity
- Free WiFi
Public Facilities
- Safety deposit box
Business Facilities
- Meeting rooms
Accommodation Policy & General Information in The Charles Hotel
Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!
Check-in/Check-out Time
Check-in:
15:00 - 23:00
Check-out:
Before 11:00
General Check-in Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards, debit cards, and cash
- Safety features at this property include a fire extinguisher
Pets
Pets Not Allowed
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General Information
Popular Facilities | Restaurant, WiFi |
Check-In / Check-Out Time | From 15:00 - 23:00 - to 11:00 |
Available rooms at The Charles Hotel | 20 |
Another facilities in The Charles Hotel | Banquet, Smoking area, Parking, Terrace, Luggage storage |
Frequently asked question in The Charles Hotel
What are available facilities at The Charles Hotel?
There are top facilites at The Charles Hotel such as Restaurant, WiFi. (some may require extra charges)
What is normal check-in & check-out time at The Charles Hotel?
The standard check-in time at The Charles Hotel is starting from 15:00 - 23:00 while the latest check-out time is at Before 11:00
What is the star rating of The Charles Hotel?
The Charles Hotel is a 3.0-star hotel.
How many rooms are available at The Charles Hotel?
The Charles Hotel has 20 rooms in total.
What do past guests say about The Charles Hotel?
The Charles Hotel is well-known for its Service and Facilites, Cleanliness, Room Comfort, as reviewed by verified Traveloka guests.
More Reviews from Other Guests in The Charles Hotel
Overall Ratings & Reviews The Charles Hotel
Other sources (213)
7.0
Pleasant
From 213 reviews
Cleanliness
7.6
Room Comfort
7.6
Service and Facilites
7.8
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Traveler Reviews The Charles Hotel
Number of reviews per page
20
40
Top reviews
Eliana
6.0
/10
Reviewed 13 week(s) ago
Hotels.com verified review
Please note that the stairs from the car park to the back of the hotel are not for the faint hearted in rain! Metal circular stairs with a tight wind is not something that is fun with baggage. Similarly the stairs to my room were also quite tight with baggage. This is important for many to note. I was on the 2nd floor.
But the bigger issue for me was the shower. I did not raise this with reception as it was nearly midnight at the time. The shower temperature fluctuated between scalding (highly dangerous) to very cold regardless of what I did. I managed to negotiate the time as it moved from one to the other in order to shower but as it was very weak it was not a great experience.
On a positive note, the room was clean, tidy and with plenty of sockets.
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Graham
2.0
/10
Reviewed 13 week(s) ago
Hotels.com verified review
Budget two nights but having no hot water until a staff member came to the room with a drill and screwdriver to sort was not great. The shower pressure was very poor also.
Dog smell on the stairs up to the room in the hotel.
It states on the hotel facilities an iron and ironing board. What I was given to use was shocking and the iron ended up marking my shirt.
I appreciate it was cheap but I will nevwe stay here again.
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Gavin
2.0
/10
Reviewed 14 week(s) ago
Hotels.com verified review
No hot water today. So no shower, so not happy.
Sarah
8.0
/10
Reviewed 15 week(s) ago
Hotels.com verified review
I chose this hotel due to its proximity to the venue I needed to visit and the fact that it had parking. So 10 out of 10 for that. I wasn't really fussed about anything else. They did offer me a full english breakfast for £10 so I had that - it was reasonable. The room was clean but a bit small, view to the street, a bit noisy obviously. Bed was comfy. Staff were very helpful. So all in all, I would say I got what I paid for. yes, I would use it again if visitng that area.
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James
8.0
/10
Reviewed 16 week(s) ago
Hotels.com verified review
I stayed as I needed a room for the night, last minute. For the price it was actually fairly decent. The carpets in the hallways and stairs probably aren't the best choice. However room was clean and bathroom was fine. Staff member was helpful and the Indian restaurant connected did decent food and reduced for hotel guests. Shame they didn't make me a Chicken Tikka Madras despite writing it on the box, it was Lamb Tikka 😂 but I couldn't be bothered going downstairs to get them to sort it, but it was overall very nice anyway.
There is limited free parking at the back of the hotel, quite a lot of stairs though from the rear of the property so might not suit people who struggle with stairs.
Would stay again in a similar situation. It was roasting and no sign of any fans in the room, bed was comfortable though.
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Noa
with Partner
8.0
/10
Reviewed 18 week(s) ago
Expedia Group verified review
We were on the 2rd floor and the steps were very narrow for walk up and down on. Found it a bit risky. But overall cheap and cheerful
Beverly
Business
4.0
/10
Reviewed 39 week(s) ago
Expedia Group verified review
Very friendly and helpful staff. Room was freezing and no window in room!!! Very strange little room. There was a window which couldn’t open into the inside corridor!
Mark
6.0
/10
Reviewed 39 week(s) ago
Hotels.com verified review
With a few improvements, this hotel could be a reasonable place to stay, but several issues need attention. The carpet throughout the building requires a thorough clean, and the hallway walls could benefit from a quick repaint as they were very dirty. Reception and the corridors were unheated, making the atmosphere feel unwelcoming and extremely cold.
When we arrived in December, our room window had been left open so the room was freezing. It would’ve felt so much better walking into a warm room. There was nowhere to hang coats, no hooks and not even hangers on the clothes rail. The electric heater had a loose metal panel, which felt unsafe. The TV was very small and unwatchable due to the poor signal.
The rear access spiral staircase would difficult to navigate and unsuitable for anyone with limited mobility. The area outside the reception door looked untidy, with items like an old paint can and a piece of AstroTurf left lying around.
Breakfast was essentially non existent, and no information was provided about it.
Would we stay again, definitely not unless the above was attended to.
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Mark
2.0
/10
Reviewed 49 week(s) ago
Hotels.com verified review
I was absolutely eaten alive by bed bugs, had them jumping all over me in the night.
Verified traveler
Friends and Family Family
4.0
/10
Reviewed 53 week(s) ago
Hotels.com verified review
The room look like clean, but I can feel some insects on my body when I was sleep and I can see very small insects on my belongings.
Window was very strange, It will hit the body when opened. It will hurt when careless.
No staff stay in reception, customer needs to ring someone to open the entrance door.
Customer need to climb stair from car park to lobby, don't carry anything, it very inconvenient.
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Verified traveler
Business
2.0
/10
Reviewed 54 week(s) ago
Hotels.com verified review
I registered my car on their ipad at reception, but have still received a fine for staying in the car park. Tried to contact the hotel, but have been completely ignored....
Francis
10.0
/10
Reviewed 59 week(s) ago
Hotels.com verified review
Great location, close to shops, restaurants etc. Room was good size, clean and well maintained.
Fatai
10.0
/10
Reviewed 60 week(s) ago
Expedia Group verified review
Good
DAVIES
Leisure
2.0
/10
Reviewed 61 week(s) ago
Expedia Group verified review
No mobility & disabled access. No elevator.
Very noisy area. Tiny rooms. Very old building, unfitted for hotel lodger.
Very dirty old narrow garage.
Simon
Business
8.0
/10
Reviewed 61 week(s) ago
Hotels.com verified review
Really large triple/family room, could have got another bed or two in and still had space to wonder about. Comfy bed, good bathroom, breakfast didn't start til 7.30 so had to miss that as I had an early start, however, they also have a restaurant next door, had a very tasty curry. Will be back, not very much onsite parking but plenty of free street parking out front that is free 7pm til 8 am. Will be back if i'm in the area, hopefully not such an early start so I can try the breakfast, hope it's as good as the curry.
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EDWARD
Business
4.0
/10
Reviewed 63 week(s) ago
Hotels.com verified review
SHOWER TRAY WAS SPLIT IN THREE WITH CRACKS RIGHT ACROSS MOULD IN THE SHOWER THE SHOWER CONTROLS WE BARELY FUNCTIONAL STIFF A BUTTON MISSING .BATHROOM LIGHT WAS TOO SESITIVE TO GOING OFF EITHER WHEN ON THE TOILET OR SHOWER.MY PLANS CHANGED I REPORTED BEFORE 10AM I DID NOT NEED SECOND NIGHT NO REFUND AND HOTELS SEEM TO HAVE SAME CLAUSE.FROM CARPARK TIGHT 30 FT SPIRAL STAIRCASE TO GET TO RECEPTION NO GOOD IF I HAD HEAVY BAGS OR ANY DISABILITY. AND ON MY OWN.
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Phil
Leisure with Friends
6.0
/10
Reviewed 65 week(s) ago
Expedia Group verified review
I thought my booking included breakfast but it didn’t
Mark
Business
2.0
/10
Reviewed 65 week(s) ago
Hotels.com verified review
Looks really good from the outside and on the pictures, but it’s an absolutely hell hole
Verified traveler
with Partner
4.0
/10
Reviewed 71 week(s) ago
Hotels.com verified review
The check-in and out time was too long. There’s no one fixed in the reception so you just have to keep waiting and waiting. You may have a tired day already and come up with this kind of no mans land is absolute terrible.
Andrew
with Partner
4.0
/10
Reviewed 71 week(s) ago
Hotels.com verified review
Parking validation tablet didn't work, worn out mattress, cracked shower tray didn't drain very well, dirty carpets.
Number of reviews per page
20
40
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