The Cumberland, London

Hotels
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8.7
/10
Very Good
2,131 reviews

What Guests Say About Their Stay

Sonia

10.0
/ 10
Staff were amazing, especially the staff in the VIP lounge , lovely girls and very attentive.

Elisa

10.0
/ 10
Unfortunately my room had inadequate facilities (a wardrobe that didn’t allow for full-length storage of my garments) but the staff downstairs put it right and moved me to a better room. The breakfast the following day was wonderful and all-in-all, a lovely stay. Would definitely return:

Kurtis

10.0
/ 10
This hotel was amazing. It is one of the best, if not the best, hotel Ihave stayed in. The ambiance was warm and inviting. The doorman was great and very helpful with directions and information on local places to eat and visit. The staff in general were all very pleasant and always glad to help. The breakfast was amazing too. I highly recommend this hotel for any stay in London.
In the Area
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The Cumberland, Great Cumberland Place, Marble Arch, Westminster, Marylebone, London, England, W1H 7DL

Main Facilities

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Restaurant
24-Hour Front Desk
Parking
WiFi
Elevator
The Cumberland, London is a hotel is located at Marylebone. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around The Cumberland, London

The Cumberland, Great Cumberland Place, Marble Arch, Westminster, Marylebone, London, England, W1H 7DL
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General


Near Marble Arch

Location


With a stay at The Cumberland, London, you'll be centrally located in London, steps from Frameless Immersive Art Experience and within a 5-minute walk of Hyde Park. This luxury hotel is 1.5 mi (2.3 km) from Piccadilly Circus and 1.6 mi (2.6 km) from Buckingham Palace.

Attractions


Distances are displayed to the nearest 0.1 mile and kilometer.

Marble Arch - 0.1 km / 0.1 mi
Park Lane - 0.1 km / 0.1 mi
Frameless Immersive Art Experience - 0.2 km / 0.1 mi
Hyde Park - 0.3 km / 0.2 mi
Selfridges - 0.5 km / 0.3 mi
Baker Street - 0.6 km / 0.4 mi
Bond Street - 0.9 km / 0.5 mi
Oxford Street - 0.9 km / 0.6 mi
Marylebone High Street - 1.1 km / 0.7 mi
Oxford Circus - 1.2 km / 0.8 mi
Berkeley Square - 1.2 km / 0.8 mi
Kensington Gardens - 1.3 km / 0.8 mi
Regent Street - 1.4 km / 0.8 mi
Hyde Park Corner - 1.4 km / 0.9 mi
Madame Tussauds Wax Museum - 1.4 km / 0.9 mi

The nearest airports are:
London City Airport (LCY) - 19 km / 11.8 mi
Heathrow Airport (LHR) - 26.7 km / 16.6 mi
Gatwick Airport (LGW) - 67.1 km / 41.7 mi
Luton Airport (LTN) - 52.8 km / 32.8 mi
Stansted Airport (STN) - 67.3 km / 41.8 mi

Facilities


Make use of convenient amenities such as complimentary wireless internet access, concierge services, and wedding services.

Business Facilities


Featured amenities include express check-out, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in London? This hotel has 4306 square feet (400 square meters) of space consisting of conference space and 17 meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).

Dining


Grab a bite to eat at Gordon Ramsay Hell's Kitc, one of the hotel's many dining establishments, which include 2 restaurants and a coffee shop/cafe. Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are served on weekdays from 6:30 AM to 10:30 AM and on weekends from 7:30 AM to 11:30 AM for a fee.

Rooms


Make yourself at home in one of the 900 air-conditioned rooms featuring LCD televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include phones, as well as laptop-compatible safes and desks.

All facilities in The Cumberland, London

Bar, Cafe and Lounge The Cumberland, London
Bar, Cafe and Lounge
Fitness Center The Cumberland, London
Fitness Center
Functional Hall The Cumberland, London
Functional Hall
Lobby The Cumberland, London
Lobby
Accommodation Services The Cumberland, London
Accommodation Services

Hotel Services

  • Laundry service
  • Wedding service
  • Luggage storage
  • Express check-out
  • Porter
  • Multilingual staff
  • 24-hour Receptionist
  • Concierge

Public Facilities

  • Parking
  • Smoke-free area
  • Coffee shop
  • Coffee/tea in lobby
  • Elevator

Food and Drinks

  • Breakfast
  • Snack bar

Business Facilities

  • Meeting rooms
  • Conference rooms

Transportation

  • Airport transfer

Connectivity

  • Free WiFi

General

  • Reception hall

Accessibilty

  • Disabled access friendly

Accommodation Policy & General Information in The Cumberland, London

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

Check-in/Check-out Time

Check-in:
15:00 - 02:00
Check-out:
Before 11:00

General Check-in Instructions

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards and debit cards; cash is not accepted
  • Cashless transactions are available
  • Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
, This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation. If you are planning to arrive after 2:00 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Pets

Service Animals Allowed
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General Information

Popular Facilities
Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator
Check-In / Check-Out Time
From 15:00 - 02:00 - to 11:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at The Cumberland, London
900
Number of floors in The Cumberland, London
8
Another facilities in The Cumberland, London
Laundry service, Wedding service, Luggage storage, Express check-out, Porter

Frequently asked question in The Cumberland, London

What are available facilities at The Cumberland, London?
There are top facilites at The Cumberland, London such as Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at The Cumberland, London?
The standard check-in time at The Cumberland, London is starting from 15:00 - 02:00 while the latest check-out time is at Before 11:00
Does The Cumberland, London provide breakfast?
Yes, The Cumberland, London provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of The Cumberland, London?
The Cumberland, London is a 4.5-star hotel.
How many floors does The Cumberland, London have?
The Cumberland, London has 8 floors.
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More Reviews from Other Guests in The Cumberland, London

Overall Ratings & Reviews The Cumberland, London

Traveloka (15)
Other sources (2,116)
8.8
Very Good
From 2,116 reviews
Cleanliness

9.0

Room Comfort

8.8

Service and Facilites

9.0

Sort by
Most Relevant
Preferences
See All

Traveler Reviews The Cumberland, London

Number of reviews per page
20
40
Top reviews
Stuart
icon-with Partner
with Partner
10.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Great locale and stay again
Shirlan
icon-Family
Family
6.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Saleh the doorman was very friendly and so knowledgeable about London and the surrounding area. Very helpful!!
Sonia
icon-Family
Family
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Staff were amazing, especially the staff in the VIP lounge , lovely girls and very attentive.
Chris
icon-Business
Business
6.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Room and hotel were clean, main areas of the hotel were impressive. However, the room was really small, and the bed and pillows were really uncomfortable. I hardly slept at all.
VEYSEL YAZICI
10.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

excellent rooms great reception luxury hotel
YELIZ
10.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

excellent stay great staff clean rooms
Claire
icon-
6.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Very noisy at reception - could not hear staff. Bathroom not as clean as i would have hoped. Main problem was very lumpy bed. Good breakfast
Shefali
icon-
6.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The Cumberland was a decent hotel overall. The bed was somewhat comfortable, you could feel its age and the underpinnings were lumpy and uncomfortable. The bathroom was clean but there were spots on the ceiling that raised some eyebrows. Gym was clean and well stocked. Reception was overall very helpful except for delays in housekeeping/maintenance arriving to solve a plumbing issue. Great value for money for London and the location for time of year.
Read More
Kam
icon-with Partner
with Partner
6.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Lobby area was good and clean. Fairly busy at times. Downstairs bar was very busy, not enough staff to cater for the guests. Lift access was somewhat confusing and not explained properly to the guests, there should have been someone standing at the lift to explain how it works. Room was average and it was facing the back of the hotel, the air conditioning generator was outside and omitting a very loud sound all day and night. We had to ditch the fridge off too as that was making loud clicking sound too. If you want a peaceful night sleep then it’s not an ideal room. Beds and pillows were comfy. Bathroom very average and worn out. Location was at Marble Arch, 1 minute walk from Oxford street. Plenty of eateries and shops. Perfect location for shopping.
Read More
Elisa
icon-
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Unfortunately my room had inadequate facilities (a wardrobe that didn’t allow for full-length storage of my garments) but the staff downstairs put it right and moved me to a better room. The breakfast the following day was wonderful and all-in-all, a lovely stay. Would definitely return:
Kurtis
icon-Family
Family
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

This hotel was amazing. It is one of the best, if not the best, hotel Ihave stayed in. The ambiance was warm and inviting. The doorman was great and very helpful with directions and information on local places to eat and visit. The staff in general were all very pleasant and always glad to help. The breakfast was amazing too. I highly recommend this hotel for any stay in London.
Read More
Mackenzie
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Chose this hotel for its proximity to attractions (excellent). My sibling and I are openly queer presenting, so we assume that was why the staff was very curt to us. Otherwise, the stay was lovely. Good food, lovely location.
David
icon-
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

room as expected, like the new gordon restaurant, reception looking cool. my only issue is that on several occasions ive noticed the older guy on front door is creepy around women and its obvious. I will leave it to you to sort out as i've reported it before
Alex
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Liked location and uniqueness of bar area
Tammy
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

This is a very good location. Staff atr very helpful and it is spotless.
Helen
icon-with Partner
with Partner
6.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Stunning Lobby and bar. Check in experience was satisfactory. Room was small with small double bed. Cocktails at the bar were great however the bar experience was disappointing. Along with other residents we had to wait at least 45 minutes in between drinks to be served again at one point having asked for more drinks the server disappeared and forgot us…. we were still expected to pay13.5% service charge. Frustration was clear amongst the people around us. The bar was understaffed and the frustration with this was also apparent amongst them! We gave our feedback on check out about the bar experience, the team member was sympathetic but advised that we should have reported this to the bar staff at the time. This was not appropriate to do at the time as it was difficult enough getting a drink let alone trying to give feedback or refusing to pay a service charge.We were offered a voucher however we were leaving at that moment so declined the offer and just left our feed back. Great location for central London ..just next to Hyde Park
Read More
Kathryn
icon-with Partner
with Partner
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Wonderful hotel that’s very vibrant and has really attentive staff
Steven
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Great location. No complaints.
Giulia
icon-with Children
with Children
8.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Great hotel! Room and hotel clean, helpful staff, really good breakfast. I think the volume of the music in the hall is too high but you can’t hear it in the room so it’s ok. Position really good, next to Marble Arch underground.
Tariq
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Had a wonderful stay at The Cumberland Hotel. The staff were very friendly, welcoming, and always ready to help. The breakfast was excellent with plenty of fresh and tasty options every morning. The hotel was also very clean, and the rooms were well maintained. Great location and overall a very comfortable experience. Would definitely stay again!
Read More
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Lobby 4 The Cumberland, London

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews The Cumberland, London

Traveloka (15)
Other sources (2,116)
8.8
Very Good
From 2,116 reviews
Cleanliness

9.0

Room Comfort

8.8

Service and Facilites

9.0

Sort by
Most Relevant
Preferences
See All

Traveler Reviews The Cumberland, London

Number of reviews per page
20
40
Top reviews
Stuart
icon-with Partner
with Partner
10.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Great locale and stay again
Shirlan
icon-Family
Family
6.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Saleh the doorman was very friendly and so knowledgeable about London and the surrounding area. Very helpful!!
Sonia
icon-Family
Family
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Staff were amazing, especially the staff in the VIP lounge , lovely girls and very attentive.
Chris
icon-Business
Business
6.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Room and hotel were clean, main areas of the hotel were impressive. However, the room was really small, and the bed and pillows were really uncomfortable. I hardly slept at all.
VEYSEL YAZICI
10.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

excellent rooms great reception luxury hotel
YELIZ
10.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

excellent stay great staff clean rooms
Claire
icon-
6.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Very noisy at reception - could not hear staff. Bathroom not as clean as i would have hoped. Main problem was very lumpy bed. Good breakfast
Shefali
icon-
6.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The Cumberland was a decent hotel overall. The bed was somewhat comfortable, you could feel its age and the underpinnings were lumpy and uncomfortable. The bathroom was clean but there were spots on the ceiling that raised some eyebrows. Gym was clean and well stocked. Reception was overall very helpful except for delays in housekeeping/maintenance arriving to solve a plumbing issue. Great value for money for London and the location for time of year.
Read More
Kam
icon-with Partner
with Partner
6.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Lobby area was good and clean. Fairly busy at times. Downstairs bar was very busy, not enough staff to cater for the guests. Lift access was somewhat confusing and not explained properly to the guests, there should have been someone standing at the lift to explain how it works. Room was average and it was facing the back of the hotel, the air conditioning generator was outside and omitting a very loud sound all day and night. We had to ditch the fridge off too as that was making loud clicking sound too. If you want a peaceful night sleep then it’s not an ideal room. Beds and pillows were comfy. Bathroom very average and worn out. Location was at Marble Arch, 1 minute walk from Oxford street. Plenty of eateries and shops. Perfect location for shopping.
Read More
Elisa
icon-
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Unfortunately my room had inadequate facilities (a wardrobe that didn’t allow for full-length storage of my garments) but the staff downstairs put it right and moved me to a better room. The breakfast the following day was wonderful and all-in-all, a lovely stay. Would definitely return:
Kurtis
icon-Family
Family
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

This hotel was amazing. It is one of the best, if not the best, hotel Ihave stayed in. The ambiance was warm and inviting. The doorman was great and very helpful with directions and information on local places to eat and visit. The staff in general were all very pleasant and always glad to help. The breakfast was amazing too. I highly recommend this hotel for any stay in London.
Read More
Mackenzie
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Chose this hotel for its proximity to attractions (excellent). My sibling and I are openly queer presenting, so we assume that was why the staff was very curt to us. Otherwise, the stay was lovely. Good food, lovely location.
David
icon-
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

room as expected, like the new gordon restaurant, reception looking cool. my only issue is that on several occasions ive noticed the older guy on front door is creepy around women and its obvious. I will leave it to you to sort out as i've reported it before
Alex
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Liked location and uniqueness of bar area
Tammy
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

This is a very good location. Staff atr very helpful and it is spotless.
Helen
icon-with Partner
with Partner
6.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Stunning Lobby and bar. Check in experience was satisfactory. Room was small with small double bed. Cocktails at the bar were great however the bar experience was disappointing. Along with other residents we had to wait at least 45 minutes in between drinks to be served again at one point having asked for more drinks the server disappeared and forgot us…. we were still expected to pay13.5% service charge. Frustration was clear amongst the people around us. The bar was understaffed and the frustration with this was also apparent amongst them! We gave our feedback on check out about the bar experience, the team member was sympathetic but advised that we should have reported this to the bar staff at the time. This was not appropriate to do at the time as it was difficult enough getting a drink let alone trying to give feedback or refusing to pay a service charge.We were offered a voucher however we were leaving at that moment so declined the offer and just left our feed back. Great location for central London ..just next to Hyde Park
Read More
Kathryn
icon-with Partner
with Partner
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Wonderful hotel that’s very vibrant and has really attentive staff
Steven
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Great location. No complaints.
Giulia
icon-with Children
with Children
8.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Great hotel! Room and hotel clean, helpful staff, really good breakfast. I think the volume of the music in the hall is too high but you can’t hear it in the room so it’s ok. Position really good, next to Marble Arch underground.
Tariq
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Had a wonderful stay at The Cumberland Hotel. The staff were very friendly, welcoming, and always ready to help. The breakfast was excellent with plenty of fresh and tasty options every morning. The hotel was also very clean, and the rooms were well maintained. Great location and overall a very comfortable experience. Would definitely stay again!
Read More
Number of reviews per page
20
40