เดอะ คัมเบอร์แลนด์, ลอนดอน

Great location

The service was great. Clean rooms. Housekeeping service was great. The concierge service was great. And, (Navu) the conciege man at the concierge was a great help. The only disadvantage was the loud noise that’s coming from the streets specially at night.

Very unorganized!!!! I booked on hotels.com prepaid and paid hotel directly for upgrade. I had receipts via emails. Cumberland hotel staff ignored receipts and tried to double bill. No upgrade despite platinum status and extra fee. I spent 70 usd calling from USA to arrange airport pickup and 3 days of calling WhatsApp did not work no one returned calls to arrange . Finally someone did ! Contracted car service is lovely btw. Bartenders have no idea what a Kir Royal or a White Russian is. Then I personally ordered a car for pickup with concierge and they never ordered it a complete mess! Hotel is ok staff are young and ill trained. I do not recommend purely based on service too bad good location.

ΜΙΚΡΟ ΔΩΜΑΤΙΟ ΗΜΙΔΙΠΛΟ ΚΡΕΒΑΤΙ ΓΙΑ ΔΥΟ ΑΤΟΜΑ ΤΑ ΠΑΡΑΘΥΡΑ ΕΒΑΖΑΝ ΚΡΥΟ

Great location, lovely clean comfortable room and great staff

Chambre propre et spacieuse, petit déjeuner varié, bon service

Frisches Frühstück. Schneller und guter Service

We stayed at The Cumberland as it was described as pet friendly and the location is ideal. After booking, I emailed them to tell them I was bringing a dog. I had checked their website beforehand. I received an email back from them 2 hours after my free cancellation period ended, informing me that there is a £100 charge for bringing dogs. This is to cover a specialist team deep cleaning the room. Whilst I understand this, I have a 4.5kg, non-shedding Labradoodle. Once we left, you couldn't tell she had been there. I have knocked a star off for the lack of transparency surrounding this. I don't think you can call yourself pet friendly and charge such an amount and not be very open about this i.e on the website. Next, none of the staff seemed to have a clue about where the dog was allowed or not. I was told by "star services" (reception) that I could not eat in the hotel with my dog. You definitely can't describe yourself as pet friendly and not allow pets with their owners to eat. We were allowed in the sports bar for food, and the staff at the restaurant area were very friendly about this but did tuck as away in the furtherest end of the sports bar and at breakfast (which pets are allowed at). I have also knocked another star off for the lack of staff knowledge about this, I feel you should be pet friendly or not and your staff should know what's allowed or not. I didn't enjoy trying to hide my pet in a pet friendly hotel.

Bra

Didn’t have breakfast as thought was too expensive Room was spotless Staff very polite and helpful Mattress lumpy Air conditioning fine Would be nice if drinking water was available

Room not like picture bed too small for 2

Fab hotel. Great location by Marble Arch so 2 min walk to selfridges and 19-15 min walk Marylebone station if travelling via that station otherwise 5 min walk to tube station. Gorgeous hotel and spotless with great staff

Evet

Dans la chambre j’avais tout le temps la climatisation donc très froid sinon top

Nice room and hotel facilities and all the staff we dealt with were friendly and couldn’t do enough for you. Thank you, we’ll be back.

Harry and Jordan at Concierge were absolutely amazing! They made a total difference to our stay and couldn't have done more for us.

Great music themed hotel next to Marble Arch.

Good location and good bed. Friendly staff.

We’ve stayed here before when it was the Hard Rock Cafe Hotel. A little disappointed

Excellent room, very clean, great view. Excellent facilities and very helpful staff