citizenM Paris Charles de Gaulle Airport

Helpful staff

It is an airport hotel. They are not expecting repeat business. But they did a good job. The staff was super helpful. The restaurant features airport prices.

I recently stayed at citizenM Paris Charles de Gaulle Airport from 13–14 June. While the hotel was convenient for airport travel, I have been disappointed by the handling of a concern that I raised during my stay. Before checking out, I reported a missing personal item to the front desk and was advised that the matter would be looked into. I later followed up by telephone and was again informed that an investigation would be conducted. Since then, I have been waiting for some form of update regarding the status of the investigation, but I have not received any communication. My concern is not simply that an item is missing, but rather the lack of follow-up, transparency, and communication after the matter was formally reported through the appropriate channels. What is particularly frustrating is that, given the time that has passed since the matter was reported, I would have expected at least a preliminary update regarding the investigation. For example, whether room access records have been reviewed, whether relevant staff have been consulted, or whether any findings have been made. Even if no resolution has been reached, providing basic information about the steps taken would demonstrate transparency and a commitment to addressing guest concerns. I understand that not every investigation results in a definitive outcome. However, when a guest reports a concern and is told that it will be investigated, it is reasonable to expect timely updates, even if only to confirm

I had the best nights sleep in a comfy bed with nice linens. A small room but wonderfully comfortable. The staff was super helpful at check in as well as at the bar restaurant—they “multi task” and do both. This location is terrific for an overnight stay for an early flight out the next day. It is within walking distance to the tram shuttle that connects all CDG terminals.

Everything controlled from the iPad !

Everything one needs for a short stay though I would have like coffee/tea facilities in the room. Close to airport transit which made things very easy in the morning.

Fantastic hotel. Clean and comfortable with lovely staff and will definitely stay there again.

I have nothing but praise for this place. Yes, it's clean and convenient and the bed was super comfortable and everyone there very welcoming, but for me, the staff went above and beyond when I found upon arrival that I had lost my phone at the airport. The young woman, Emma, part of the welcoming staff at the hotel, was able to locate my phone -- as I went back to the airport to try to locate lost and found, she called my phone (which was on silent, by the way) at least five more times until the person who found it picked it up. That was so above and beyond that I couldn't believe it. I've stayed in five star hotels where the staff was no where near as helpful.

Great hotel

Lovely clean and comfortable. Staff very helpful

Not fancy but clean, safe, convenient

Hotel was very nice. Staff very helpful. It was a short stay but proximity to airport was really convenient.

Super fun hôtel and easy walk to airport terminal.

Staff was very helpful with checking in and out. Room was clean and comfortable.

Great choice; avoid the crowd!

Very near the CDG airport with easy free access via tram. Very comfortable sleeping accommodations, quiet and very well kept.

Great modern hotel with friendly and helpful staff. It is well situated to get to the Charles de Gaulle airport.

The room and hotel were very clean. The linens were exceptional. Nice choice of wines, and great coffee. The staff were very pleasant and professional.

Super

One of the best hotels I have been in. Everything is nice .Food is good. and about 10 minutes walk to terminal 3. 5 min walk to train station.