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Hôtel du Château & Spa Gemology
Hotels
9.0
/10
Exceptional
427 reviews
What Guests Say About Their Stay
Paul
10.0
/ 10
Carcasonne is a beautiful and memorable city unlike any other. Hotel du Chateau is an equally beautiful and memorable hotel. This hotel has it all: excellent staff and great service, a brilliant location just steps from the city, a secure and private car park, a pool and other amenities, and to top it all off, the breakfast was superb. Our stay at the Hotel du Chateau made our visit to Carcassone a pure pleasure.
Andrew
10.0
/ 10
Lovely small and quiet hotel, just a few steps outside the city walls of old Carcassonne. Easy to get to from the airport by bus. We didn't have, or need a car.
Friendly staff. Bar is open all day for hot/cold drinks and snacks.
Only minor criticism of the room was that there was no fridge although to be fair, the room was quite small and there was not really space for one.
Michel
10.0
/ 10
Excellent location close to gate of the old city. Great amenities and excellent service.
In the Area
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2 Rue Camille Saint Saens, Carcassonne, Languedoc-Roussillon, Aude, France, 11000
Main Facilities
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Swimming Pool
24-Hour Front Desk
Parking
WiFi
Available Room Types in Hôtel du Château & Spa Gemology
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What's around Hôtel du Château & Spa Gemology
2 Rue Camille Saint Saens, Carcassonne, Languedoc-Roussillon, Aude, France, 11000
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Discover More About Hôtel du Château & Spa Gemology
General
In Carcassonne (City of Carcassonne)
Location
With a stay at Hôtel du Château & Spa Gemology in Carcassonne (City of Carcassonne), you'll be steps from Château Comtal and Narbonnaise Gate. This spa hotel is 0.3 mi (0.4 km) from Le Musée de la Torture de Carcassone and 0.4 mi (0.6 km) from Basilica of St. Nazaire and St. Celse.
Attractions
Distances are displayed to the nearest 0.1 mile and kilometer.
Château Comtal - 0.1 km / 0.1 mi
Narbonnaise Gate - 0.1 km / 0.1 mi
Historic Fortified City of Carcassonne - 0.2 km / 0.1 mi
Aude Gate - 0.3 km / 0.2 mi
Museum of Chivalry, Arms & Archery - 0.3 km / 0.2 mi
Chapeau Rouge - 0.4 km / 0.2 mi
Le Musée de la Torture de Carcassone - 0.4 km / 0.3 mi
School Museum - 0.5 km / 0.3 mi
Basilica of St. Nazaire and St. Celse - 0.5 km / 0.3 mi
Theatre Jean Deschamps - 0.6 km / 0.4 mi
Old Bridge - 0.6 km / 0.4 mi
Basilica of Saint-Nazaire - 0.8 km / 0.5 mi
Pont-Neuf de Carcassonne - 0.8 km / 0.5 mi
Museum of the Middle Ages - 0.9 km / 0.5 mi
Raymond Chesa Leisure Park - 0.9 km / 0.6 mi
The nearest airports are:
Carcassonne (CCF-Pays Cathare) - 6.4 km / 4 mi
Castres (DCM-Mazamet) - 60.3 km / 37.4 mi
The preferred airport for Hôtel du Château & Spa Gemology is Carcassonne (CCF-Pays Cathare).
Facilities
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find an indoor pool, a hot tub, and a steam room. Additional amenities at this Mediterranean hotel include complimentary wireless internet access and a television in a common area.
Business Facilities
Featured amenities include a computer station, complimentary newspapers in the lobby, and dry cleaning/laundry services. Self parking (subject to charges) is available onsite.
Dining
Take advantage of the hotel's 24-hour room service. Wrap up your day with a drink at the bar/lounge. Full breakfasts are available daily from 7:30 AM to noon for a fee.
Rooms
Stay in one of 17 guestrooms featuring LED televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with shower/tub combinations feature rainfall showerheads and complimentary toiletries. Conveniences include safes and desks, as well as phones with free local calls.
All facilities in Hôtel du Château & Spa Gemology
Bar, Cafe and Lounge
Swimming Pool
Entertainment Facility
Common Space
Lobby
Things to Do
- TV lounge
- Spa
- Garden
- Beach towel
- Turkish bath
- Outdoor pool
- Steam room
- Sun loungers
Hotel Services
- Laundry service
- Newspaper in lobby
- Multilingual staff
- 24-hour Receptionist
Connectivity
- Free WiFi
- Internet point
General
- Parking
- Terrace
Public Facilities
- Smoke-free area
- Safety deposit box
Transportation
- Storage
Food and Drinks
- Breakfast
Accessibilty
- Accessible parking
Accommodation Policy & General Information in Hôtel du Château & Spa Gemology
Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!
- Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
- The seasonal pool will be open from April to November.
- Pool access available from 10:00 AM to 8:00 PM.
- Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
Check-in/Check-out Time
Check-in:
15:00 - 03:00
Check-out:
Before 12:00
- Fee for full breakfast: approximately EUR 21 for adults and EUR 9 for children
- Self parking fee: EUR 15 per day
- Pet fee: EUR 15 per pet, per day
- Service animals are exempt from fees
- Crib (infant bed) fee: EUR 10.0 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Service Animals Allowed
Professional property host/manager, No rollaway/extra beds available, No elevators
General Information
Popular Facilities | Swimming Pool, 24-Hour Front Desk, Parking, WiFi |
Check-In / Check-Out Time | From 15:00 - 03:00 - to 12:00 |
Breakfast Availability | Yes, hotel has room that provide breakfast |
Available rooms at Hôtel du Château & Spa Gemology | 17 |
Number of floors in Hôtel du Château & Spa Gemology | 1 |
Another facilities in Hôtel du Château & Spa Gemology | TV lounge, Spa, Garden, Beach towel, Turkish bath |
Frequently asked question in Hôtel du Château & Spa Gemology
What are available facilities at Hôtel du Château & Spa Gemology?
There are top facilites at Hôtel du Château & Spa Gemology such as Swimming Pool, 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Hôtel du Château & Spa Gemology?
The standard check-in time at Hôtel du Château & Spa Gemology is starting from 15:00 - 03:00 while the latest check-out time is at Before 12:00
Does Hôtel du Château & Spa Gemology provide breakfast?
Yes, Hôtel du Château & Spa Gemology provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Hôtel du Château & Spa Gemology?
Hôtel du Château & Spa Gemology is a 4.0-star hotel.
How many floors does Hôtel du Château & Spa Gemology have?
Hôtel du Château & Spa Gemology has 1 floors.
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More Reviews from Other Guests in Hôtel du Château & Spa Gemology
Overall Ratings & Reviews Hôtel du Château & Spa Gemology
Other sources (427)
9.0
Exceptional
From 427 reviews
Cleanliness
9.4
Room Comfort
9.0
Location
10.0
Service and Facilites
9.2
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Traveler Reviews Hôtel du Château & Spa Gemology
Number of reviews per page
20
40
Top reviews
Andrew
8.0
/10
Reviewed 14 week(s) ago
Hotels.com verified review
Staff and the room were lovely....Painting for the duraction of our stay was a drag, though! They should have clsoed for that.
zhengyu
6.0
/10
Reviewed 23 week(s) ago
Hotels.com verified review
The window has only a thin curtain, so you can see both inside and outside.
Duncan
Leisure with Partner
8.0
/10
Reviewed 29 week(s) ago
Expedia Group verified review
This hotel is all about quality, quality of the staff, facilities and location.
From the moment of our arrival the staff were fantastic and accomodating, allowing us to check in early so we could explore the medieval city without delay.
Our room, number 9, was a little on the small side and located next to the spa which meant it got a little noisy at times and we did get wafts of a chlorine smell occasionally. However the quality of the room was good and the room serviced to a high standard.
We didnt take the breakfast option instead opting to explore the local cafes and bakerys in the old town.
The bar area was good and the staff even made a cocktail for us which wasnt on their list.
We spent an afternoon down by the pool area which was quiet due to the time of year I guess, but the furnishings were high quality and the Jacuzzi was great.
We loved the hotels location which gave us direct access to the medeval city and a 15 minute walk into Carcassonne city centre.
We will go back.
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Julia
Leisure with Partner
6.0
/10
Reviewed 30 week(s) ago
Expedia Group verified review
Not quite the romantic break suggested by photos & description. Loud party in room next to ours (not in main building) and music in bar with loud base thumping. When we asked to change we were told it was even noisier in the main hotel. Seems they accept groups. Rooms by pool very dark creating a bit of a ‘dingy’ feel. Check your bill. Ours charged us for b’fast for all four days when we only had one. Great location but disappointed.
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Peggy S
with Partner
10.0
/10
Reviewed 31 week(s) ago
Hotels.com verified review
No better location to visit the Cite.
Paul
Leisure with Partner
10.0
/10
Reviewed 32 week(s) ago
Expedia Group verified review
Carcasonne is a beautiful and memorable city unlike any other. Hotel du Chateau is an equally beautiful and memorable hotel. This hotel has it all: excellent staff and great service, a brilliant location just steps from the city, a secure and private car park, a pool and other amenities, and to top it all off, the breakfast was superb. Our stay at the Hotel du Chateau made our visit to Carcassone a pure pleasure.
Read More
Andrew
Leisure with Partner
10.0
/10
Reviewed 34 week(s) ago
Expedia Group verified review
Lovely small and quiet hotel, just a few steps outside the city walls of old Carcassonne. Easy to get to from the airport by bus. We didn't have, or need a car.
Friendly staff. Bar is open all day for hot/cold drinks and snacks.
Only minor criticism of the room was that there was no fridge although to be fair, the room was quite small and there was not really space for one.
Read More
Michel
Leisure with Partner
10.0
/10
Reviewed 35 week(s) ago
Expedia Group verified review
Excellent location close to gate of the old city. Great amenities and excellent service.
Yvonne
10.0
/10
Reviewed 36 week(s) ago
Expedia Group verified review
Beautiful property. Very friendly staff. Very accomidating. Lovely views.
Alison
with Partner
8.0
/10
Reviewed 37 week(s) ago
Hotels.com verified review
This hotel is absolutely beautiful with the most wonderful setting and location. The staff are helpful, friendly and professional. The set menu breakfast is beautifully presented and plentiful. We stayed in the Deluxe garden/pool facing room. These rooms are quite small but have a lovely outdoor patio area. The lighting in the room isn't good enough and is extremely dark. The floor uplights are very blinding.The shower had a drain smell. The uplighting on the pathway up to the rooms is quite blinding and the steps are very easily missed. If these issues could be rectified it is definitely a very unique experience. I would definitely recommend this hotel.
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LEAH
Leisure with Friends
10.0
/10
Reviewed 41 week(s) ago
Expedia Group verified review
Beautiful hidden gem steps away from La cité médiévale
Wray
with Partner
8.0
/10
Reviewed 42 week(s) ago
Hotels.com verified review
The hotel is superbly situated three minutes walk from the main entrance to the castle and the departure point for the little train that takes you round below the ramparts for great views.
We had a junior suite, which was spacious with attractive traditional decor. Breakfast was served as a set menu with minimal choice but was fresh, plentiful and tasty: good value.
The hotel has no lift and staircases are narrow and twisting staircases but staff were pleased to help with luggage. Indeed, staff were pleasant and helpful with everything.
There were nice touches like moist towels handed out on our return from a hot day out.
The only downsides to our stay were a TV remote held together by cellotape that eventually stopped working, and a great-looking spa bath that did not work for bubbles. (Apparently not included in the room specification, but no information to say that. I only found out after filling the bath, getting in, and pressing the bubbles button to no effect)
One point to note is that, while it did not affect our enjoyment of the stay, the hotel is notably smaller and the grounds less extensive than the impression given by website photos.
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Kelli
Leisure with Partner
10.0
/10
Reviewed 44 week(s) ago
Expedia Group verified review
Property was beautiful and the staff was great!
robert
8.0
/10
Reviewed 44 week(s) ago
Expedia Group verified review
Helpful staff. Good managers
Julee
with Partner
10.0
/10
Reviewed 46 week(s) ago
Hotels.com verified review
What an unexpected surprise. The hotel was at the foot of the old castle and also had spa services at a very reasonable price which we took advantage of. We arrived early and the grounds were a lovely place to grab a drink and a nibble to wait for our room. This was an unexpected gem.
Giselle
Friends and Family Family
10.0
/10
Reviewed 47 week(s) ago
Hotels.com verified review
We thoroughly enjoyed staying here! We didn't know what to expect and loved it. Service is friendly and attentive, the hotel is across the street from the fortified city.
Rooms were a bit small for 3 people but still comfortable. We didn't get a chance to use the pool but left feeling like we should come back to this hotel/city at some point in the future.
Breakfast is incredible and scenery is beautiful!
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jon
Leisure Family
10.0
/10
Reviewed 55 week(s) ago
Expedia Group verified review
We arrived very early and they gladly let us check in. Property is at the base of the castle and a very short walk. The staff was wonderful and very helpfull. The landscaping/gardens are beautiful. This is a great property and you won’t be disappointed
Brett
Leisure
10.0
/10
Reviewed 56 week(s) ago
Expedia Group verified review
Our family loved this hotel! The staff was so welcoming and the grounds are beautiful. Very convenient for exploring Carcassonne. Our room was clean and quiet and the beds were comfortable. We would definitely book again!
Martin
Leisure
8.0
/10
Reviewed 58 week(s) ago
Expedia Group verified review
Lovely room although a little small and the bed was only a double. We didn’t like the huge window between the room and the bathroom there is a blind but still see through. The toilet has a glass door too. Very little privacy, luckily we’ve been married a long time but could be tricky for a new relationship!
cecilia
with Partner
10.0
/10
Reviewed 59 week(s) ago
Hotels.com verified review
El hotel es perfecto, muy lindo por afuera y la habitacion que nos tocó era muy linda y una decoración espetacular. La unica cosa que no nos gustó fue la comida de la cena en el restaurantedel hotel. Todo era calentado en potes de vidrio y del microondas directo para la mesa. Como si todo era congelado en potes de vidrio con tapas y despues calentado en el mismo recipiente
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Number of reviews per page
20
40
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Disclaimer
Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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