Hotel City Palace

Hotels
5.0
/10
Fair
39 reviews

What Guests Say About Their Stay

Verified traveler

10.0
/ 10
My experience with this hotel is very good and excellent. I have never such a hospitality and good behavior of staff and Reception manager is very kind humble and gentle person. I was sitting in reception for some time after checking out. The staffer were very humble they kept our luggage and they allowed us to refresh etc....very hare hospitality in mumbai.....I sincerely recommend to guests to visit this hotel and very conveniently located VT station is nearby very very convenient.
In the Area
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121, City Terrace, Walchand Hirachand Marg, Mumbai, State of Mahārāshtra, India, 400 001

Main Facilities

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24-Hour Front Desk
WiFi
Elevator
Staying at Hotel City Palace is a good choice when you are visiting Mumbai. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Hotel City Palace

121, City Terrace, Walchand Hirachand Marg, Mumbai, State of Mahārāshtra, India, 400 001
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Lobby Hotel City Palace
Lobby 2 Hotel City Palace

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General


In Mumbai (Fort)

Location


With a stay at Hotel City Palace in Mumbai (Fort), you'll be within a 5-minute drive of Gateway of India and Marine Drive. This hotel is 5.8 mi (9.4 km) from Siddhi Vinayak Temple and 11.4 mi (18.4 km) from U.S. Consulate General.

Attractions


Distances are displayed to the nearest 0.1 mile and kilometer.

St George Hospital - 0.4 km / 0.3 mi
St. Xavier's College - 0.7 km / 0.4 mi
Reserve Bank of India - 0.8 km / 0.5 mi
Mohammed Ali Road - 0.8 km / 0.5 mi
Fashion Street Market - 0.8 km / 0.5 mi
Bombay Castle - 0.9 km / 0.6 mi
Veer Nariman Road - 1 km / 0.6 mi
Flora Fountain - 1.1 km / 0.7 mi
Bombay Stock Exchange - 1.1 km / 0.7 mi
Mumbai International Cruise Terminal - 1.2 km / 0.7 mi
Crawford Market - 1.2 km / 0.7 mi
Bombay Hospital - 1.2 km / 0.8 mi
Bombay High Court - 1.4 km / 0.9 mi
Wankhede Stadium - 1.5 km / 1 mi
Eros Theater - 1.5 km / 1 mi

The nearest airports are:
Chhatrapati Shivaji International Airport (BOM) - 27.1 km / 16.9 mi
Navi Mumbai Intl. Airport (NMI) - 38.1 km / 23.7 mi

The preferred airport for Hotel City Palace is Chhatrapati Shivaji International Airport (BOM).

Facilities


Make use of convenient amenities such as complimentary wireless internet access, concierge services, and a television in a common area.

Business Facilities


Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. A train station pick-up service is provided at no charge (available 24 hours), and free self parking is available onsite.

Dining


Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service (during limited hours).

Rooms


Make yourself at home in one of the 54 air-conditioned guestrooms. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms feature showers with rainfall showerheads and complimentary toiletries. Conveniences include phones, as well as safes and desks.

All facilities in Hotel City Palace

Common Space Hotel City Palace
Common Space
Lobby Hotel City Palace
Lobby
Exterior Hotel City Palace
Exterior
Others Hotel City Palace
Others
Restaurant Hotel City Palace
Restaurant

Hotel Services

  • Laundry service
  • Luggage storage
  • Multilingual staff
  • 24-hour Receptionist
  • Concierge

Public Facilities

  • Smoke-free area
  • Elevator

Transportation

  • Airport transfer

Things to Do

  • TV lounge

Connectivity

  • Free WiFi

General

  • Parking

Shuttle Service

  • Train station pickup

Accommodation Policy & General Information in Hotel City Palace

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

Check-in/Check-out Time

Check-in:
14:00 - 00:00
Check-out:
Before 12:00

Pets

Service Animals Not Allowed

Additional Policy

Professional property host/manager, Contactless check-out is available, No cribs (infant beds) available
  • Airport shuttle fee: INR 1500 per vehicle (roundtrip, maximum occupancy 3)
  • Airport shuttle fee per child: INR 1200 (roundtrip), (from 5 to 12 years old)
  • Rollaway bed fee: INR 700 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

General Information

Popular Facilities
24-Hour Front Desk, WiFi, Elevator
Check-In / Check-Out Time
From 14:00 - 00:00 - to 12:00
Available rooms at Hotel City Palace
54
Number of floors in Hotel City Palace
5
Another facilities in Hotel City Palace
Laundry service, Luggage storage, Multilingual staff, 24-hour Receptionist, Concierge

Frequently asked question in Hotel City Palace

What are available facilities at Hotel City Palace?
There are top facilites at Hotel City Palace such as 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Hotel City Palace?
The standard check-in time at Hotel City Palace is starting from 14:00 - 00:00 while the latest check-out time is at Before 12:00
What is the star rating of Hotel City Palace?
Hotel City Palace is a 3.0-star hotel.
How many floors does Hotel City Palace have?
Hotel City Palace has 5 floors.
How many rooms are available at Hotel City Palace?
Hotel City Palace has 54 rooms in total.
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More Reviews from Other Guests in Hotel City Palace

Overall Ratings & Reviews Hotel City Palace

Traveloka (1)
Other sources (38)
5.0
Fair
From 38 reviews
Cleanliness

5.6

Room Comfort

4.8

Location

10.0

Service and Facilites

5.8

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Hotel City Palace

Number of reviews per page
20
40
Top reviews
Verified traveler
6.0
/10
Reviewed 393 week(s) ago

Hotels.com verified review

Small dirty room. No bathroom, shared down the corridor.
WAZEED BASHA
icon-Family
Family
2.0
/10
Reviewed 401 week(s) ago

Hotels.com verified review

The worst hotel in my life i have seen...Very small room. After payment also they charged extra 1500/- per day. They did not provide free breakfast as listed in the website. I don't know why Hotels.com will allow these guys.
RAMSAGAR
2.0
/10
Reviewed 413 week(s) ago

Hotels.com verified review

Not satisfied with your sevice. I have booked a room in hotel city palace Mumbai. Booking id is 8150525419375. I have booked economy single room. However at the time of check-in they said it's basic room with single bed and small place to stand and shared bathroom, small TV and no fridge. It's not at all convenient to stay. When I asked them by showing the booking details made at your website they said hotels.com people might have written wrongly about the facilities. Later I have paid 1000 INR extra to get the decent room where the facilities are more are less what mentioned in the booking. Pls clarify this issue by analysing your booking display details and check with the hotel management
Read More
KRISHNAMOORTHI K V
2.0
/10
Reviewed 414 week(s) ago

Hotels.com verified review

Very bad experience! I had to change the room paying more!
Verified traveler
4.0
/10
Reviewed 415 week(s) ago

Expedia Group verified review

It was terrible experience. I was not at all informed about common rest rooms.
Verified traveler
8.0
/10
Reviewed 466 week(s) ago

Expedia Group verified review

I hv stayed for at least four times in this hotel. I m happy. Ambiance nice
Bhushan
8.0
/10
Reviewed 468 week(s) ago

Expedia Group verified review

Nice location​. Near to CST. Very close to market. Cleanliness is good. Staff is very co-operative.
Girish
2.0
/10
Reviewed 474 week(s) ago

Expedia Group verified review

Worst Hotel. Not recommended for ladies and families. Peeping Tom, trying to take video from Bathroom window. While was accessible from Terrace.
Girish
2.0
/10
Reviewed 474 week(s) ago

Expedia Group verified review

A/c stopped working. Had to spend night with Fan. Peeping toms, trying to take video from Bathroom window, which is accessible from Terrace. Strictly NO No for families and Ladies.
Burros1o
6.0
/10
Reviewed 477 week(s) ago

Hotels.com verified review

very good
Ramesh
10.0
/10
Reviewed 477 week(s) ago

Hotels.com verified review

Great Budget Hotel at Mumbai CST
Verified traveler
10.0
/10
Reviewed 478 week(s) ago

Expedia Group verified review

My experience with this hotel is very good and excellent. I have never such a hospitality and good behavior of staff and Reception manager is very kind humble and gentle person. I was sitting in reception for some time after checking out. The staffer were very humble they kept our luggage and they allowed us to refresh etc....very hare hospitality in mumbai.....I sincerely recommend to guests to visit this hotel and very conveniently located VT station is nearby very very convenient.
Read More
Susmit
8.0
/10
Reviewed 531 week(s) ago

Expedia Group verified review

A nice hotel to stay in.It is very close to CST,about a minute or 2 walk from the station. Hotel staff behavior was good.rooms were clean & well maintained.
Verified traveler
2.0
/10
Reviewed 535 week(s) ago

Hotels.com verified review

I was not allowed to check in despite providing 2 types of government issued ID including one issued by the Indian government
Verified traveler
6.0
/10
Reviewed 540 week(s) ago

Expedia Group verified review

Hotel stay was ok but booking with Expedia in advance costs more than the actual tarrif of hotel.
ANUP
icon-with Partner
with Partner
8.0
/10
Reviewed 551 week(s) ago

Hotels.com verified review

The stay was very refreshing after a long journey.
Verified traveler
icon-Family
Family
4.0
/10
Reviewed 553 week(s) ago

Hotels.com verified review

Had to stay with family for a day and choose this hotel for the only reason being proximity to the CST. Room was clean but too much cramped. Even Deluxe superior room is not convenient for a couple, it is just ok for a single person to stay. Other services and facilities are in line with the room and below minimum expected for what they charge.
Read More
Anup P N
icon-with Partner
with Partner
6.0
/10
Reviewed 554 week(s) ago

Hotels.com verified review

Though the rooms were well furnished but very congested and have less room.No proper vantillations.The complementary breakfast consists of only tea/coffee and small slices of bread/butter compared to other hotel's free breakfast.
Munish
8.0
/10
Reviewed 558 week(s) ago

Hotels.com verified review

Although I stay there for 2 nights . All good but wifi was not working at all.
Verified traveler
icon-Family
Family
6.0
/10
Reviewed 575 week(s) ago

Hotels.com verified review

The room was spotless clean. The room window is in front of the scorching Sun in the afternoon. No A.C. can stand such heat in May. The deal was with complimentary breakfast. The breakfast is served as if obliging us like we are sort of beggars. The man on the phone is extremely rude once you say, you are supposed to get complimentary breakfast. He decided he will give us Tea and Bread butter. I asked if we can have coffee, he rudely agreed and repeated. Once again I asked if we can have toast butter instead of bread butter. He agreed murmuring something. I again asked if he can apply some Jam on toast. He rudely agreed. Again I asked if I can have any eggs in the same deal. No. He snapped. You will get only Tea/coffee and Toast, butter, Jam. Don't ask for anything else, he snapped on me. Like beggars, we accepted what was offered. Except this, other staff was courteous, expecting tips all the time, for any 'favour'.
Read More
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Exterior 4 Hotel City Palace

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews Hotel City Palace

Traveloka (1)
Other sources (38)
5.0
Fair
From 38 reviews
Cleanliness

5.6

Room Comfort

4.8

Location

10.0

Service and Facilites

5.8

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Hotel City Palace

Number of reviews per page
20
40
Top reviews
Verified traveler
6.0
/10
Reviewed 393 week(s) ago

Hotels.com verified review

Small dirty room. No bathroom, shared down the corridor.
WAZEED BASHA
icon-Family
Family
2.0
/10
Reviewed 401 week(s) ago

Hotels.com verified review

The worst hotel in my life i have seen...Very small room. After payment also they charged extra 1500/- per day. They did not provide free breakfast as listed in the website. I don't know why Hotels.com will allow these guys.
RAMSAGAR
2.0
/10
Reviewed 413 week(s) ago

Hotels.com verified review

Not satisfied with your sevice. I have booked a room in hotel city palace Mumbai. Booking id is 8150525419375. I have booked economy single room. However at the time of check-in they said it's basic room with single bed and small place to stand and shared bathroom, small TV and no fridge. It's not at all convenient to stay. When I asked them by showing the booking details made at your website they said hotels.com people might have written wrongly about the facilities. Later I have paid 1000 INR extra to get the decent room where the facilities are more are less what mentioned in the booking. Pls clarify this issue by analysing your booking display details and check with the hotel management
Read More
KRISHNAMOORTHI K V
2.0
/10
Reviewed 414 week(s) ago

Hotels.com verified review

Very bad experience! I had to change the room paying more!
Verified traveler
4.0
/10
Reviewed 415 week(s) ago

Expedia Group verified review

It was terrible experience. I was not at all informed about common rest rooms.
Verified traveler
8.0
/10
Reviewed 466 week(s) ago

Expedia Group verified review

I hv stayed for at least four times in this hotel. I m happy. Ambiance nice
Bhushan
8.0
/10
Reviewed 468 week(s) ago

Expedia Group verified review

Nice location​. Near to CST. Very close to market. Cleanliness is good. Staff is very co-operative.
Girish
2.0
/10
Reviewed 474 week(s) ago

Expedia Group verified review

Worst Hotel. Not recommended for ladies and families. Peeping Tom, trying to take video from Bathroom window. While was accessible from Terrace.
Girish
2.0
/10
Reviewed 474 week(s) ago

Expedia Group verified review

A/c stopped working. Had to spend night with Fan. Peeping toms, trying to take video from Bathroom window, which is accessible from Terrace. Strictly NO No for families and Ladies.
Burros1o
6.0
/10
Reviewed 477 week(s) ago

Hotels.com verified review

very good
Ramesh
10.0
/10
Reviewed 477 week(s) ago

Hotels.com verified review

Great Budget Hotel at Mumbai CST
Verified traveler
10.0
/10
Reviewed 478 week(s) ago

Expedia Group verified review

My experience with this hotel is very good and excellent. I have never such a hospitality and good behavior of staff and Reception manager is very kind humble and gentle person. I was sitting in reception for some time after checking out. The staffer were very humble they kept our luggage and they allowed us to refresh etc....very hare hospitality in mumbai.....I sincerely recommend to guests to visit this hotel and very conveniently located VT station is nearby very very convenient.
Read More
Susmit
8.0
/10
Reviewed 531 week(s) ago

Expedia Group verified review

A nice hotel to stay in.It is very close to CST,about a minute or 2 walk from the station. Hotel staff behavior was good.rooms were clean & well maintained.
Verified traveler
2.0
/10
Reviewed 535 week(s) ago

Hotels.com verified review

I was not allowed to check in despite providing 2 types of government issued ID including one issued by the Indian government
Verified traveler
6.0
/10
Reviewed 540 week(s) ago

Expedia Group verified review

Hotel stay was ok but booking with Expedia in advance costs more than the actual tarrif of hotel.
ANUP
icon-with Partner
with Partner
8.0
/10
Reviewed 551 week(s) ago

Hotels.com verified review

The stay was very refreshing after a long journey.
Verified traveler
icon-Family
Family
4.0
/10
Reviewed 553 week(s) ago

Hotels.com verified review

Had to stay with family for a day and choose this hotel for the only reason being proximity to the CST. Room was clean but too much cramped. Even Deluxe superior room is not convenient for a couple, it is just ok for a single person to stay. Other services and facilities are in line with the room and below minimum expected for what they charge.
Read More
Anup P N
icon-with Partner
with Partner
6.0
/10
Reviewed 554 week(s) ago

Hotels.com verified review

Though the rooms were well furnished but very congested and have less room.No proper vantillations.The complementary breakfast consists of only tea/coffee and small slices of bread/butter compared to other hotel's free breakfast.
Munish
8.0
/10
Reviewed 558 week(s) ago

Hotels.com verified review

Although I stay there for 2 nights . All good but wifi was not working at all.
Verified traveler
icon-Family
Family
6.0
/10
Reviewed 575 week(s) ago

Hotels.com verified review

The room was spotless clean. The room window is in front of the scorching Sun in the afternoon. No A.C. can stand such heat in May. The deal was with complimentary breakfast. The breakfast is served as if obliging us like we are sort of beggars. The man on the phone is extremely rude once you say, you are supposed to get complimentary breakfast. He decided he will give us Tea and Bread butter. I asked if we can have coffee, he rudely agreed and repeated. Once again I asked if we can have toast butter instead of bread butter. He agreed murmuring something. I again asked if he can apply some Jam on toast. He rudely agreed. Again I asked if I can have any eggs in the same deal. No. He snapped. You will get only Tea/coffee and Toast, butter, Jam. Don't ask for anything else, he snapped on me. Like beggars, we accepted what was offered. Except this, other staff was courteous, expecting tips all the time, for any 'favour'.
Read More
Number of reviews per page
20
40