Aston Inn Jemursari

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8.7
/10
Very Good
2,100 reviews

What Guests Say About Their Stay

Franciska E. W.

9.7
/ 10
The staff is very nice, the hotel is also very comfortable and very clean 💯
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Indah Y. H.

10.0
/ 10
The staff are very helpful and friendly, and I've always had a pleasant stay at Aston in Surabaya, Lombok, and Jogja. Everything was very satisfying.
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Verified Traveler

10.0
/ 10
I had a great stay at Aston Inn Jemursari during my business trip. The service was excellent—the staff were friendly, attentive, and always ready to help, making the entire experience smooth from check-in to check-out. The ambiance felt modern and welcoming, creating a comfortable environment to unwind after a busy day. The room was clean, well-maintained, and spacious enough to both relax and get some work done comfortably. With its practical facilities and calm atmosphere, this hotel is a solid choice for business travelers looking for convenience, comfort, and reliable service. I would definitely consider staying here again.

a***u

10.0
/ 10
At my second visit, I still experience warm hospitality and the room is excellent either for studying or relaxing. Definitely will stay at this hotel for the next visit.

K***a

8.8
/ 10
Worth every penny... Friendly service from the front desk agent (thanks for the upgrade, though). The room was clean and comfortable, the AC was cold, and the water heater worked well. This is my second time back here.
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In the Area
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JL. Sidosermo II NO 70, Surabaya, Wonocolo, Surabaya, Jawa Timur, Indonesia, 60239

Main Facilities

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AC
Restaurant
24-Hour Front Desk
Parking
Elevator
WiFi
note: hotel was previously named ASTON Inn Jemursari Staying at Aston Inn Jemursari is a good choice when you are visiting Wonocolo. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around Aston Inn Jemursari

JL. Sidosermo II NO 70, Surabaya, Wonocolo, Surabaya, Jawa Timur, Indonesia, 60239
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Lobby Aston Inn Jemursari
Lobby 2 Aston Inn Jemursari

Discover More About Aston Inn Jemursari

note: hotel was previously named ASTON Inn Jemursari

Location
Staying at Aston Inn Jemursari is a good choice when you are visiting Wonocolo.

About Aston Inn Jemursari

Aston Inn Jemursari is highly recommended for backpackers who want to get an affordable stay yet comfortable at the same time.

For you, travelers who wish to travel comfortably on a budget, Aston Inn Jemursari is the perfect place to stay that provides decent facilities as well as great services.

From business event to corporate gathering, Aston Inn Jemursari provides complete services and facilities that you and your colleagues need.

Have fun with various entertaining facilities for you and the whole family at Aston Inn Jemursari, a wonderful accommodation for your family holiday.

Splendid service together with wide range of facilities provided will make you complain for nothing during your stay at Aston Inn Jemursari.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Aston Inn Jemursari exclusively for you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

Aston Inn Jemursari is a hotel with great comfort and excellent service according to most hotel's guests.

With all facilities offered, Aston Inn Jemursari is the right place to stay.

All facilities in Aston Inn Jemursari

Bar, Cafe and Lounge Aston Inn Jemursari
Bar, Cafe and Lounge
Swimming Pool Aston Inn Jemursari
Swimming Pool
Lobby Aston Inn Jemursari
Lobby
Exterior Aston Inn Jemursari
Exterior
Restaurant Aston Inn Jemursari
Restaurant

Public Facilities

  • Parking
  • Elevator
  • Restaurant
  • Room service
  • WiFi in public area

Hotel Services

  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Luggage storage
  • Multilingual staff

General

  • AC
  • Smoking area

Business Facilities

  • Business center
  • Meeting facilities

Transportation

  • Secure parking

Accommodation Policy & General Information in Aston Inn Jemursari

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

Minimum Age Policy

Minimum age to check-in is 18. Minor guests must be accompanied by adults upon check-in.

General Information

Popular Facilities
AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Available rooms at Aston Inn Jemursari
98
Number of floors in Aston Inn Jemursari
6
Another facilities in Aston Inn Jemursari
Room service, WiFi in public area, 24-hour Receptionist, 24-hour security, Laundry service

Frequently asked question in Aston Inn Jemursari

What are available facilities at Aston Inn Jemursari?
There are top facilites at Aston Inn Jemursari such as AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Aston Inn Jemursari?
The standard check-in time at Aston Inn Jemursari is starting from From 14:00 while the latest check-out time is at Before 12:00
What is the star rating of Aston Inn Jemursari?
Aston Inn Jemursari is a 3.0-star hotel.
How many floors does Aston Inn Jemursari have?
Aston Inn Jemursari has 6 floors.
How many rooms are available at Aston Inn Jemursari?
Aston Inn Jemursari has 98 rooms in total.
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More Reviews from Other Guests in Aston Inn Jemursari

Overall Ratings & Reviews Aston Inn Jemursari

Traveloka (2,083)
Other sources (17)
8.8
Very Good
From 2,083 reviews
Provided by travelers on
Cleanliness

9.0

Room Comfort

9.0

Meal

8.8

Location

8.6

Service and Facilites

8.9

People often mention about Aston Inn Jemursari
All
Staff Friendliness (138)
Ambiance (133)
Bedroom (125)
Taste (110)
Bathroom (108)
Room Space (105)
Variety (97)
Hotel Area (95)
Wifi (89)
Distance to City Center (84)
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Traveler Reviews Aston Inn Jemursari

Number of reviews per page
20
40
Customer reviews
Profile Picture
Franciska E. W.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 4 day(s) ago
The staff is very nice, the hotel is also very comfortable and very clean 💯
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Accommodation's Reply
11 Sep 2026
Dear Ms. Francisca, Thank you for your positive review of your stay at Aston Inn Jemursari. We are delighted to hear that you had a wonderful experience with us! We will continue to strive to provide excellent accommodations by offering quality amenities, maintaining cleanliness, and providing friendly and professional service. Every guest is our top priority, and your review encourages us to further improve the quality of our service. Thank you again for choosing Aston Inn Jemursari as your accommodation. We are glad you enjoyed your stay with us, and we hope to welcome you back in the future for an even more pleasant experience. Sincerely, Aston Inn Jemursari
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H***o
icon-origin-TRAVELOKA
9.4
/10
Reviewed 2 week(s) ago
Okay, the room is not too big but it is clean.
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Accommodation's Reply
08 Sep 2026
Dear Valued Guest, Thank you for taking the time to share your experience staying at Aston Inn Jemursari Surabaya. We apologize if the room size did not meet your expectations. However, we are delighted to hear that the cleanliness of the room still made your stay comfortable. We greatly appreciate your feedback and compliments, which motivate us to further improve the quality of our facilities and services to provide all guests with an even more comfortable and memorable stay. We hope to welcome you back to Aston Inn Jemursari Surabaya in the future. Sincerely, Aston Inn Jemursari Surabaya
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M***a
icon-Business
Business
icon-origin-TRAVELOKA
9.7
/10
Reviewed 4 week(s) ago
Very comfortable, homey, and comfortable rooms. Breakfast is varied and delicious.
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Accommodation's Reply
08 Sep 2026
[Dear Sir/Madam,] Thank you for taking the time to write a review about your stay at Aston Inn Jemursari Surabaya. We greatly appreciate your compliments and are delighted to hear that the comfortable rooms and the varied and delicious breakfast menu provided a memorable experience throughout your stay. Your positive feedback motivates us to continuously maintain and improve the quality of our facilities and services. We look forward to welcoming you again to Aston Inn Jemursari Surabaya and providing you with an even more memorable stay on your next visit. Sincerely, Aston Inn Jemursari Surabaya
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R***n
icon-origin-TRAVELOKA
9.7
/10
Reviewed 4 week(s) ago
The hotel staff is friendly, the food is quite varied.
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1 people find it helpful
Accommodation's Reply
08 Sep 2026
Dear Valued Guest, Thank you for your positive review regarding your stay at Aston Inn Jemursari. We are delighted that you had a wonderful experience with us! We will continue to strive to provide excellent accommodations by offering quality amenities, maintaining cleanliness, and providing friendly and professional service. Every guest is our top priority, and your review encourages us to further improve the quality of our service. Thank you again for choosing Aston Inn Jemursari as your accommodation. We are pleased that you enjoyed your stay with us, and we hope to welcome you back in the future for an even more pleasant experience. Sincerely, Aston Inn Jemursari
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Abidah M.
icon-origin-TRAVELOKA
7.1
/10
Reviewed 5 week(s) ago
At breakfast, there was a menu of fish filleted and fried crispy, but there were still a lot of bones.
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Accommodation's Reply
08 Sep 2026
Dear Mr. Abidah, Thank you for taking the time to write a review and provide feedback regarding your breakfast experience at Aston Inn Jemursari Surabaya. We apologize for the inconvenience you experienced with the fish dish, which still had many bones despite being sliced. We understand that this situation may have caused you discomfort while eating. We greatly appreciate your feedback and will forward it to our Food and Beverage team for consideration, particularly regarding the preparation and inspection of food before serving it to guests. We hope to welcome you back to Aston Inn Jemursari Surabaya again and provide you with a better dining experience on your next visit. Sincerely, Aston Inn Jemursari Surabaya
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Theresia W. S.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
I stayed at Aston twice. Check-in was fast and early check-in was possible if the room was ready before 2:00 PM. The front desk was friendly. Room 319 was clean and fragrant. The water was flowing smoothly, and the toilet was safe. You could watch YouTube, so the kids wouldn't be fussy. The lighting was good, and there was a balcony, although it was small. A mini fridge was provided. Breakfast was varied. Check-out was quick.
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1 people find it helpful
Accommodation's Reply
05 Aug 2026
Dear Theresia, Thank you for your positive review of your stay at Aston Inn Jemursari. We are delighted to hear that you had a great experience with us. We remain committed to providing excellent accommodations by offering quality amenities, maintaining cleanliness, and providing friendly and professional service. Every guest is our top priority, and your review encourages us to further improve the quality of our service. Thank you again for choosing Aston Inn Jemursari as your accommodation. We are glad you enjoyed your stay with us, and we hope to welcome you back in the future for an even more pleasant experience. Sincerely, Aston Inn Jemursari
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H***i
icon-Business
Business
icon-origin-TRAVELOKA
8.4
/10
Reviewed 7 week(s) ago
A nice, clean hotel with quiet surroundings. If you don't mind the location, which is a bit far from the main road, this is the choice!
1 people find it helpful
Accommodation's Reply
05 Aug 2026
Dear Valued Guest, Thank you for your positive review regarding your stay at Aston Inn Jemursari. We are delighted to hear that you had a positive experience. We remain committed to providing excellent accommodations by offering quality amenities, maintaining cleanliness, and providing friendly and professional service. Every guest is our top priority, and your review encourages us to further improve the quality of our service. Thank you again for choosing Aston Inn Jemursari as your accommodation. We are glad you enjoyed your stay with us, and we hope to welcome you back in the future for an even more pleasant experience. Sincerely, Aston Inn Jemursari
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R***o
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.1
/10
Reviewed 8 week(s) ago
This is really good, the layout, the cozy atmosphere, overall it's very good.
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Accommodation's Reply
23 Jul 2026
Dear Valued Guest, Thank you for your positive review regarding your stay at Aston Inn Jemursari. We are delighted to hear that you had a positive experience. We remain committed to providing excellent accommodations by offering quality amenities, maintaining cleanliness, and providing friendly and professional service. Every guest is our top priority, and your review encourages us to further improve the quality of our service. Thank you again for choosing Aston Inn Jemursari as your accommodation. We are glad you enjoyed your stay with us, and we hope to welcome you back in the future for an even more pleasant experience. Sincerely, Aston Inn Jemursari
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Ajeng P.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
Very good stay experience for business trip.
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Accommodation's Reply
17 Jul 2026
Dear Mr./Ms. Ajeng, Thank you for your positive review regarding your stay at Aston Inn Jemursari. We are delighted that you had a great experience with us. We will continue to strive to provide excellent accommodations by offering quality amenities, maintaining cleanliness, and providing friendly and professional service. Every guest is our top priority, and your review encourages us to further improve the quality of our service. Thank you again for choosing Aston Inn Jemursari as your accommodation. We are glad you enjoyed your stay, and we hope to welcome you back in the future for an even more pleasant experience. Sincerely, Aston Inn Jemursari
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Nena
icon-Medical
Medical
icon-origin-TRAVELOKA
8.2
/10
Reviewed 10 week(s) ago
I chose this hotel because it was relatively close to my destination. The security guard was very helpful with lifting my luggage, as there are stairs leading to the lobby. Breakfast wasn't included because I was staying overnight and leaving early. I'll probably stay here again next time I visit Surabaya, and I'll definitely try the food and swimming. I think the location is strategic.
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+2
1 people find it helpful
Accommodation's Reply
08 Jul 2026
Dear Nena, Thank you for your positive review of your stay at Aston Inn Jemursari. We are delighted to hear that you had a great experience with us. We remain committed to providing excellent accommodations by offering quality amenities, maintaining cleanliness, and providing friendly and professional service. Every guest is our top priority, and your review encourages us to further improve the quality of our service. Thank you again for choosing Aston Inn Jemursari as your accommodation. We are glad you enjoyed your stay with us, and we hope to welcome you back in the future for an even more pleasant experience. Sincerely, Aston Inn Jemursari
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Diny H.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
A valuable and memorable experience that coincided with our 17th anniversary. Thank you.
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Accommodation's Reply
08 Jul 2026
Dear Mr. Dini, Thank you for your positive review of your stay at Aston Inn Jemursari. We are delighted to hear that you had a great experience with us. We remain committed to providing excellent accommodations by offering quality amenities, maintaining cleanliness, and providing friendly and professional service. Every guest is our top priority, and your review encourages us to further improve the quality of our service. Thank you again for choosing Aston Inn Jemursari as your accommodation. We are glad you enjoyed your stay with us, and we hope to welcome you back in the future for an even more pleasant experience. Sincerely, Aston Inn Jemursari
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Herliati
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
The room was clean, the shower was powerful, and most importantly the food was delicious.
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Accommodation's Reply
08 Jul 2026
Dear Mr./Ms. Herliathi, Thank you for your positive review of your stay at Aston Inn Jemursari. We are delighted to hear that you had a great experience with us. We remain committed to providing excellent accommodations by offering quality amenities, maintaining cleanliness, and providing friendly and professional service. Every guest is our top priority, and your review encourages us to further improve the quality of our service. Thank you again for choosing Aston Inn Jemursari as your accommodation. We are glad you enjoyed your stay, and we hope to welcome you back in the future for an even more pleasant experience. Sincerely, Aston Inn Jemursari
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I***u
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 11 week(s) ago
Awesome. Friendly staff, comfortable room, delicious breakfast.
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Accommodation's Reply
08 Jul 2026
Dear Valued Guest, Thank you for your positive review regarding your stay at Aston Inn Jemursari. We are delighted to hear that you had a positive experience. We remain committed to providing excellent accommodations by offering quality amenities, maintaining cleanliness, and providing friendly and professional service. Every guest is our top priority, and your review encourages us to further improve the quality of our service. Thank you again for choosing Aston Inn Jemursari as your accommodation. We are glad you enjoyed your stay with us, and we hope to welcome you back in the future for an even more pleasant experience. Sincerely, Aston Inn Jemursari
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Silvia
icon-Staycation
Staycation
icon-origin-TRAVELOKA
7.0
/10
Reviewed 12 week(s) ago
I was initially given room 502, but it was stuffy, smelly, the refrigerator was dead, and there were cockroaches. I brought a baby, so I asked to change rooms and was given 510, which was fine. I'll upgrade again, please.
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1 people find it helpful
Accommodation's Reply
17 Jul 2026
Dear Sylvia, Thank you for taking the time to provide us with your review and feedback. We apologize for the inconvenience you experienced upon checking into room 502. The uncomfortable conditions, broken refrigerator, and insects in the room did not reflect the standard of service we expect, especially when you were traveling with an infant. We appreciate your understanding and are pleased to hear that the other room you were provided with was more comfortable. We have forwarded this feedback to our housekeeping and engineering teams for immediate assessment and improvement to prevent such incidents from happening again. We look forward to welcoming you and your family back to Aston Inn Jemursari for an even better stay. Sincerely, Aston Inn Jemursari
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R***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 13 week(s) ago
Perfect for those looking for a place to rest in Surabaya. Its proximity to the main Ahmad Yani Street makes it a strategically located hotel.
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Accommodation's Reply
08 Jul 2026
Dear Valued Guest, Thank you for your positive review regarding your stay at Aston Inn Jemursari. We are delighted to hear that you had a positive experience. We remain committed to providing excellent accommodations by offering quality amenities, maintaining cleanliness, and providing friendly and professional service. Every guest is our top priority, and your review encourages us to further improve the quality of our service. Thank you again for choosing Aston Inn Jemursari as your accommodation. We are glad you enjoyed your stay with us, and we hope to welcome you back in the future for an even more pleasant experience. Sincerely, Aston Inn Jemursari
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Verified Traveler
icon-origin-TRAVELOKA
8.7
/10
Reviewed 16 week(s) ago
Act quickly on what consumers want.
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Accommodation's Reply
08 Jul 2026
Dear Valued Guest, Thank you for your positive review regarding your stay at Aston Inn Jemursari. We are delighted to hear that you had a positive experience. We remain committed to providing excellent accommodations by offering quality amenities, maintaining cleanliness, and providing friendly and professional service. Every guest is our top priority, and your review encourages us to further improve the quality of our service. Thank you again for choosing Aston Inn Jemursari as your accommodation. We are glad you enjoyed your stay with us, and we hope to welcome you back in the future for an even more pleasant experience. Sincerely, Aston Inn Jemursari
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t***r
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 16 week(s) ago
A top-rated hotel for those visiting Surabaya. Comfortable.
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1 people find it helpful
Accommodation's Reply
08 Jul 2026
Dear Valued Guest, Thank you for your positive review regarding your stay at Aston Inn Jemursari. We are delighted to hear that you had a positive experience. We remain committed to providing excellent accommodations by offering quality amenities, maintaining cleanliness, and providing friendly and professional service. Every guest is our top priority, and your review encourages us to further improve the quality of our service. Thank you again for choosing Aston Inn Jemursari as your accommodation. We are glad you enjoyed your stay with us, and we hope to welcome you back in the future for an even more pleasant experience. Sincerely, Aston Inn Jemursari
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A***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 17 week(s) ago
Even though it's in a small alley, it's worth it. Minus the parking lot. The staff are all nice. Thank you.
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Accommodation's Reply
08 Jul 2026
Dear Valued Guest, Thank you for your positive review regarding your stay at Aston Inn Jemursari. We are delighted to hear that you had a positive experience. We remain committed to providing excellent accommodations by offering quality amenities, maintaining cleanliness, and providing friendly and professional service. Every guest is our top priority, and your review encourages us to further improve the quality of our service. Thank you again for choosing Aston Inn Jemursari as your accommodation. We are glad you enjoyed your stay with us, and we hope to welcome you back in the future for an even more pleasant experience. Sincerely, Aston Inn Jemursari
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Verified Traveler
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 17 week(s) ago
Comfortable atmosphere, easy access to supermarkets and even pharmacies.
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2 people find it helpful
Accommodation's Reply
08 Jul 2026
Dear Valued Guest, Thank you for your positive review regarding your stay at Aston Inn Jemursari. We are delighted to hear that you had a positive experience. We remain committed to providing excellent accommodations by offering quality amenities, maintaining cleanliness, and providing friendly and professional service. Every guest is our top priority, and your review encourages us to further improve the quality of our service. Thank you again for choosing Aston Inn Jemursari as your accommodation. We are glad you enjoyed your stay with us, and we hope to welcome you back in the future for an even more pleasant experience. Sincerely, Aston Inn Jemursari
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Mufti A. A.
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 18 week(s) ago
The hotel is very comfortable, clean, and the food and service are excellent. The staff are also very helpful. The facilities are quite complete. A room on the 6th or 7th floor offers stunning views of Surabaya city at night and in the morning.
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3 people find it helpful
Accommodation's Reply
08 Jul 2026
Dear Valued Guest, Thank you for your positive review regarding your stay at Aston Inn Jemursari. We are delighted to hear that you had a positive experience. We remain committed to providing excellent accommodations by offering quality amenities, maintaining cleanliness, and providing friendly and professional service. Every guest is our top priority, and your review encourages us to further improve the quality of our service. Thank you again for choosing Aston Inn Jemursari as your accommodation. We are glad you enjoyed your stay with us, and we hope to welcome you back in the future for an even more pleasant experience. Sincerely, Aston Inn Jemursari
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Restaurant 4 Aston Inn Jemursari

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews Aston Inn Jemursari

Traveloka (2,083)
Other sources (17)
8.8
Very Good
From 2,083 reviews
Provided by travelers on
Cleanliness

9.0

Room Comfort

9.0

Meal

8.8

Location

8.6

Service and Facilites

8.9

People often mention about Aston Inn Jemursari
All
Staff Friendliness (138)
Ambiance (133)
Bedroom (125)
Taste (110)
Bathroom (108)
Room Space (105)
Variety (97)
Hotel Area (95)
Wifi (89)
Distance to City Center (84)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews Aston Inn Jemursari

Number of reviews per page
20
40
Customer reviews
Profile Picture
Franciska E. W.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 4 day(s) ago
The staff is very nice, the hotel is also very comfortable and very clean 💯
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Accommodation's Reply
11 Sep 2026
Dear Ms. Francisca, Thank you for your positive review of your stay at Aston Inn Jemursari. We are delighted to hear that you had a wonderful experience with us! We will continue to strive to provide excellent accommodations by offering quality amenities, maintaining cleanliness, and providing friendly and professional service. Every guest is our top priority, and your review encourages us to further improve the quality of our service. Thank you again for choosing Aston Inn Jemursari as your accommodation. We are glad you enjoyed your stay with us, and we hope to welcome you back in the future for an even more pleasant experience. Sincerely, Aston Inn Jemursari
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H***o
icon-origin-TRAVELOKA
9.4
/10
Reviewed 2 week(s) ago
Okay, the room is not too big but it is clean.
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Accommodation's Reply
08 Sep 2026
Dear Valued Guest, Thank you for taking the time to share your experience staying at Aston Inn Jemursari Surabaya. We apologize if the room size did not meet your expectations. However, we are delighted to hear that the cleanliness of the room still made your stay comfortable. We greatly appreciate your feedback and compliments, which motivate us to further improve the quality of our facilities and services to provide all guests with an even more comfortable and memorable stay. We hope to welcome you back to Aston Inn Jemursari Surabaya in the future. Sincerely, Aston Inn Jemursari Surabaya
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M***a
icon-Business
Business
icon-origin-TRAVELOKA
9.7
/10
Reviewed 4 week(s) ago
Very comfortable, homey, and comfortable rooms. Breakfast is varied and delicious.
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Accommodation's Reply
08 Sep 2026
[Dear Sir/Madam,] Thank you for taking the time to write a review about your stay at Aston Inn Jemursari Surabaya. We greatly appreciate your compliments and are delighted to hear that the comfortable rooms and the varied and delicious breakfast menu provided a memorable experience throughout your stay. Your positive feedback motivates us to continuously maintain and improve the quality of our facilities and services. We look forward to welcoming you again to Aston Inn Jemursari Surabaya and providing you with an even more memorable stay on your next visit. Sincerely, Aston Inn Jemursari Surabaya
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R***n
icon-origin-TRAVELOKA
9.7
/10
Reviewed 4 week(s) ago
The hotel staff is friendly, the food is quite varied.
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1 people find it helpful
Accommodation's Reply
08 Sep 2026
Dear Valued Guest, Thank you for your positive review regarding your stay at Aston Inn Jemursari. We are delighted that you had a wonderful experience with us! We will continue to strive to provide excellent accommodations by offering quality amenities, maintaining cleanliness, and providing friendly and professional service. Every guest is our top priority, and your review encourages us to further improve the quality of our service. Thank you again for choosing Aston Inn Jemursari as your accommodation. We are pleased that you enjoyed your stay with us, and we hope to welcome you back in the future for an even more pleasant experience. Sincerely, Aston Inn Jemursari
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Abidah M.
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7.1
/10
Reviewed 5 week(s) ago
At breakfast, there was a menu of fish filleted and fried crispy, but there were still a lot of bones.
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Accommodation's Reply
08 Sep 2026
Dear Mr. Abidah, Thank you for taking the time to write a review and provide feedback regarding your breakfast experience at Aston Inn Jemursari Surabaya. We apologize for the inconvenience you experienced with the fish dish, which still had many bones despite being sliced. We understand that this situation may have caused you discomfort while eating. We greatly appreciate your feedback and will forward it to our Food and Beverage team for consideration, particularly regarding the preparation and inspection of food before serving it to guests. We hope to welcome you back to Aston Inn Jemursari Surabaya again and provide you with a better dining experience on your next visit. Sincerely, Aston Inn Jemursari Surabaya
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Theresia W. S.
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Leisure
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10.0
/10
Reviewed 6 week(s) ago
I stayed at Aston twice. Check-in was fast and early check-in was possible if the room was ready before 2:00 PM. The front desk was friendly. Room 319 was clean and fragrant. The water was flowing smoothly, and the toilet was safe. You could watch YouTube, so the kids wouldn't be fussy. The lighting was good, and there was a balcony, although it was small. A mini fridge was provided. Breakfast was varied. Check-out was quick.
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1 people find it helpful
Accommodation's Reply
05 Aug 2026
Dear Theresia, Thank you for your positive review of your stay at Aston Inn Jemursari. We are delighted to hear that you had a great experience with us. We remain committed to providing excellent accommodations by offering quality amenities, maintaining cleanliness, and providing friendly and professional service. Every guest is our top priority, and your review encourages us to further improve the quality of our service. Thank you again for choosing Aston Inn Jemursari as your accommodation. We are glad you enjoyed your stay with us, and we hope to welcome you back in the future for an even more pleasant experience. Sincerely, Aston Inn Jemursari
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H***i
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Business
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8.4
/10
Reviewed 7 week(s) ago
A nice, clean hotel with quiet surroundings. If you don't mind the location, which is a bit far from the main road, this is the choice!
1 people find it helpful
Accommodation's Reply
05 Aug 2026
Dear Valued Guest, Thank you for your positive review regarding your stay at Aston Inn Jemursari. We are delighted to hear that you had a positive experience. We remain committed to providing excellent accommodations by offering quality amenities, maintaining cleanliness, and providing friendly and professional service. Every guest is our top priority, and your review encourages us to further improve the quality of our service. Thank you again for choosing Aston Inn Jemursari as your accommodation. We are glad you enjoyed your stay with us, and we hope to welcome you back in the future for an even more pleasant experience. Sincerely, Aston Inn Jemursari
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R***o
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Staycation
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9.1
/10
Reviewed 8 week(s) ago
This is really good, the layout, the cozy atmosphere, overall it's very good.
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Accommodation's Reply
23 Jul 2026
Dear Valued Guest, Thank you for your positive review regarding your stay at Aston Inn Jemursari. We are delighted to hear that you had a positive experience. We remain committed to providing excellent accommodations by offering quality amenities, maintaining cleanliness, and providing friendly and professional service. Every guest is our top priority, and your review encourages us to further improve the quality of our service. Thank you again for choosing Aston Inn Jemursari as your accommodation. We are glad you enjoyed your stay with us, and we hope to welcome you back in the future for an even more pleasant experience. Sincerely, Aston Inn Jemursari
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Ajeng P.
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Business
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10.0
/10
Reviewed 8 week(s) ago
Very good stay experience for business trip.
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Accommodation's Reply
17 Jul 2026
Dear Mr./Ms. Ajeng, Thank you for your positive review regarding your stay at Aston Inn Jemursari. We are delighted that you had a great experience with us. We will continue to strive to provide excellent accommodations by offering quality amenities, maintaining cleanliness, and providing friendly and professional service. Every guest is our top priority, and your review encourages us to further improve the quality of our service. Thank you again for choosing Aston Inn Jemursari as your accommodation. We are glad you enjoyed your stay, and we hope to welcome you back in the future for an even more pleasant experience. Sincerely, Aston Inn Jemursari
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Nena
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Medical
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8.2
/10
Reviewed 10 week(s) ago
I chose this hotel because it was relatively close to my destination. The security guard was very helpful with lifting my luggage, as there are stairs leading to the lobby. Breakfast wasn't included because I was staying overnight and leaving early. I'll probably stay here again next time I visit Surabaya, and I'll definitely try the food and swimming. I think the location is strategic.
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+2
1 people find it helpful
Accommodation's Reply
08 Jul 2026
Dear Nena, Thank you for your positive review of your stay at Aston Inn Jemursari. We are delighted to hear that you had a great experience with us. We remain committed to providing excellent accommodations by offering quality amenities, maintaining cleanliness, and providing friendly and professional service. Every guest is our top priority, and your review encourages us to further improve the quality of our service. Thank you again for choosing Aston Inn Jemursari as your accommodation. We are glad you enjoyed your stay with us, and we hope to welcome you back in the future for an even more pleasant experience. Sincerely, Aston Inn Jemursari
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Diny H.
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10.0
/10
Reviewed 11 week(s) ago
A valuable and memorable experience that coincided with our 17th anniversary. Thank you.
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Accommodation's Reply
08 Jul 2026
Dear Mr. Dini, Thank you for your positive review of your stay at Aston Inn Jemursari. We are delighted to hear that you had a great experience with us. We remain committed to providing excellent accommodations by offering quality amenities, maintaining cleanliness, and providing friendly and professional service. Every guest is our top priority, and your review encourages us to further improve the quality of our service. Thank you again for choosing Aston Inn Jemursari as your accommodation. We are glad you enjoyed your stay with us, and we hope to welcome you back in the future for an even more pleasant experience. Sincerely, Aston Inn Jemursari
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Herliati
icon-Business
Business
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10.0
/10
Reviewed 11 week(s) ago
The room was clean, the shower was powerful, and most importantly the food was delicious.
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Accommodation's Reply
08 Jul 2026
Dear Mr./Ms. Herliathi, Thank you for your positive review of your stay at Aston Inn Jemursari. We are delighted to hear that you had a great experience with us. We remain committed to providing excellent accommodations by offering quality amenities, maintaining cleanliness, and providing friendly and professional service. Every guest is our top priority, and your review encourages us to further improve the quality of our service. Thank you again for choosing Aston Inn Jemursari as your accommodation. We are glad you enjoyed your stay, and we hope to welcome you back in the future for an even more pleasant experience. Sincerely, Aston Inn Jemursari
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I***u
icon-Business
Business
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8.5
/10
Reviewed 11 week(s) ago
Awesome. Friendly staff, comfortable room, delicious breakfast.
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Accommodation's Reply
08 Jul 2026
Dear Valued Guest, Thank you for your positive review regarding your stay at Aston Inn Jemursari. We are delighted to hear that you had a positive experience. We remain committed to providing excellent accommodations by offering quality amenities, maintaining cleanliness, and providing friendly and professional service. Every guest is our top priority, and your review encourages us to further improve the quality of our service. Thank you again for choosing Aston Inn Jemursari as your accommodation. We are glad you enjoyed your stay with us, and we hope to welcome you back in the future for an even more pleasant experience. Sincerely, Aston Inn Jemursari
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Silvia
icon-Staycation
Staycation
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7.0
/10
Reviewed 12 week(s) ago
I was initially given room 502, but it was stuffy, smelly, the refrigerator was dead, and there were cockroaches. I brought a baby, so I asked to change rooms and was given 510, which was fine. I'll upgrade again, please.
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1 people find it helpful
Accommodation's Reply
17 Jul 2026
Dear Sylvia, Thank you for taking the time to provide us with your review and feedback. We apologize for the inconvenience you experienced upon checking into room 502. The uncomfortable conditions, broken refrigerator, and insects in the room did not reflect the standard of service we expect, especially when you were traveling with an infant. We appreciate your understanding and are pleased to hear that the other room you were provided with was more comfortable. We have forwarded this feedback to our housekeeping and engineering teams for immediate assessment and improvement to prevent such incidents from happening again. We look forward to welcoming you and your family back to Aston Inn Jemursari for an even better stay. Sincerely, Aston Inn Jemursari
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R***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 13 week(s) ago
Perfect for those looking for a place to rest in Surabaya. Its proximity to the main Ahmad Yani Street makes it a strategically located hotel.
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Accommodation's Reply
08 Jul 2026
Dear Valued Guest, Thank you for your positive review regarding your stay at Aston Inn Jemursari. We are delighted to hear that you had a positive experience. We remain committed to providing excellent accommodations by offering quality amenities, maintaining cleanliness, and providing friendly and professional service. Every guest is our top priority, and your review encourages us to further improve the quality of our service. Thank you again for choosing Aston Inn Jemursari as your accommodation. We are glad you enjoyed your stay with us, and we hope to welcome you back in the future for an even more pleasant experience. Sincerely, Aston Inn Jemursari
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Verified Traveler
icon-origin-TRAVELOKA
8.7
/10
Reviewed 16 week(s) ago
Act quickly on what consumers want.
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Accommodation's Reply
08 Jul 2026
Dear Valued Guest, Thank you for your positive review regarding your stay at Aston Inn Jemursari. We are delighted to hear that you had a positive experience. We remain committed to providing excellent accommodations by offering quality amenities, maintaining cleanliness, and providing friendly and professional service. Every guest is our top priority, and your review encourages us to further improve the quality of our service. Thank you again for choosing Aston Inn Jemursari as your accommodation. We are glad you enjoyed your stay with us, and we hope to welcome you back in the future for an even more pleasant experience. Sincerely, Aston Inn Jemursari
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t***r
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 16 week(s) ago
A top-rated hotel for those visiting Surabaya. Comfortable.
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1 people find it helpful
Accommodation's Reply
08 Jul 2026
Dear Valued Guest, Thank you for your positive review regarding your stay at Aston Inn Jemursari. We are delighted to hear that you had a positive experience. We remain committed to providing excellent accommodations by offering quality amenities, maintaining cleanliness, and providing friendly and professional service. Every guest is our top priority, and your review encourages us to further improve the quality of our service. Thank you again for choosing Aston Inn Jemursari as your accommodation. We are glad you enjoyed your stay with us, and we hope to welcome you back in the future for an even more pleasant experience. Sincerely, Aston Inn Jemursari
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A***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 17 week(s) ago
Even though it's in a small alley, it's worth it. Minus the parking lot. The staff are all nice. Thank you.
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Accommodation's Reply
08 Jul 2026
Dear Valued Guest, Thank you for your positive review regarding your stay at Aston Inn Jemursari. We are delighted to hear that you had a positive experience. We remain committed to providing excellent accommodations by offering quality amenities, maintaining cleanliness, and providing friendly and professional service. Every guest is our top priority, and your review encourages us to further improve the quality of our service. Thank you again for choosing Aston Inn Jemursari as your accommodation. We are glad you enjoyed your stay with us, and we hope to welcome you back in the future for an even more pleasant experience. Sincerely, Aston Inn Jemursari
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Verified Traveler
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 17 week(s) ago
Comfortable atmosphere, easy access to supermarkets and even pharmacies.
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2 people find it helpful
Accommodation's Reply
08 Jul 2026
Dear Valued Guest, Thank you for your positive review regarding your stay at Aston Inn Jemursari. We are delighted to hear that you had a positive experience. We remain committed to providing excellent accommodations by offering quality amenities, maintaining cleanliness, and providing friendly and professional service. Every guest is our top priority, and your review encourages us to further improve the quality of our service. Thank you again for choosing Aston Inn Jemursari as your accommodation. We are glad you enjoyed your stay with us, and we hope to welcome you back in the future for an even more pleasant experience. Sincerely, Aston Inn Jemursari
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Mufti A. A.
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 18 week(s) ago
The hotel is very comfortable, clean, and the food and service are excellent. The staff are also very helpful. The facilities are quite complete. A room on the 6th or 7th floor offers stunning views of Surabaya city at night and in the morning.
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3 people find it helpful
Accommodation's Reply
08 Jul 2026
Dear Valued Guest, Thank you for your positive review regarding your stay at Aston Inn Jemursari. We are delighted to hear that you had a positive experience. We remain committed to providing excellent accommodations by offering quality amenities, maintaining cleanliness, and providing friendly and professional service. Every guest is our top priority, and your review encourages us to further improve the quality of our service. Thank you again for choosing Aston Inn Jemursari as your accommodation. We are glad you enjoyed your stay with us, and we hope to welcome you back in the future for an even more pleasant experience. Sincerely, Aston Inn Jemursari
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