Great Diponegoro Hotel Surabaya

Hotels
Preferred Partner
8.6
/10
Very Good
4,807 reviews

What Guests Say About Their Stay

Bedroom (312)
Distance To City Center (305)
Staff Friendliness (294)
Ambiance (289)

U***m

10.0
/ 10
The location is very strategic! Exceptional cleanliness, from the rooms to the entire area. The hotel's food is delicious, and the meeting facilities are also excellent. The perfect choice for comfort and easy access to Surabaya.
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f***a

9.7
/ 10
I've stayed here twice in Surabaya because it provides comfort, even though it's a simple hotel, but it's very memorable for me and my family. I'll definitely stay here again, especially since room 717 was very comfortable. Thank you for providing clean and comfortable facilities.
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G***t

9.4
/ 10
I've been very happy and have stayed there many times because the price is lower than other hotels. It's close to Pasar Turi Station, Bu Rudy Depot, and Indomaret, which has no parking fees. Drinking water is refilled using a Coway machine, which is not available at other hotels. The bathroom is clean and the towels still smell good and don't look worn. Getting in and out of the hotel is easy, finding parking without any hassle. Check-in and check-out are very fast, you could say lightning fast. Hopefully, if I need to return to the area, I'll stay at this hotel again. Keep up the low prices and 5-star service.
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zaza s.

8.5
/ 10
For the service is very good, if you want to request it is delivered very quickly. Thank you Mr. Alvie who has been very friendly to me. My experience is very satisfying.
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Ely C.

10.0
/ 10
I stayed 1 night for a vacation... the room and space were all clean... and at night I went to the cafe, the drinks were really delicious... the breakfast was also delicious... next time I go to Surabaya, I will definitely stay at this hotel... thank you for giving the best for hotel guests
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In the Area
See Map
Jl. Raya Diponegoro No.215, Wonokromo, Surabaya, Jawa Timur, Indonesia, 60241

Main Facilities

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AC
Restaurant
24-Hour Front Desk
Parking
Elevator
WiFi
Location Great Diponegoro Hotel Surabaya is a hotel in a good neighborhood, which is located at Wonokromo. The hotel is located only 2.68 km away from Wonokromo Station. Not only well positioned, but Great Diponegoro Hotel Surabaya is also one of hotels near the following Pasar Kembang within 1.11 km and Surabaya Town Square within 1.65 km. About Great Diponegoro Hotel Surabaya Whether you are planning an event or other special occasions, Great Diponegoro Hotel Surabaya is a great choice for you with a large and well-equipped function room to suit your requirements. This hotel is the perfect choice for couples seeking a romantic getaway or a honeymoon retreat. Enjoy the most memorable nights with your loved one by staying at Great Diponegoro Hotel Surabaya. From business event to corporate gathering, Great Diponegoro Hotel Surabaya provides complete services and facilities that you and your colleagues need. Have fun with various entertaining facilities for you and the whole family at Great Diponegoro Hotel Surabaya, a wonderful accommodation for your family holiday. If you plan to have a long-term stay, staying at Great Diponegoro Hotel Surabaya is the right choice for you. Providing wide range of facilities and great service quality, this accommodation certainly makes you feel at home. Splendid service together with wide range of facilities provided will make you complain for nothing during your stay at Great Diponegoro Hotel Surabaya. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. Savor your favorite dishes with special cuisines from Great Diponegoro Hotel Surabaya exclusively for you. WiFi is available within public areas of the property to help you to stay connected with family and friends. Great Diponegoro Hotel Surabaya is a hotel with great comfort and excellent service according to most hotel's guests. With all facilities offered, Great Diponegoro Hotel Surabaya is the right place to stay.
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What's around Great Diponegoro Hotel Surabaya

Jl. Raya Diponegoro No.215, Wonokromo, Surabaya, Jawa Timur, Indonesia, 60241
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Lobby Great Diponegoro Hotel Surabaya
Exterior 2 Great Diponegoro Hotel Surabaya

Discover More About Great Diponegoro Hotel Surabaya

Location


Great Diponegoro Hotel Surabaya is a hotel in a good neighborhood, which is located at Wonokromo.

The hotel is located only 2.68 km away from Wonokromo Station.

Not only well positioned, but Great Diponegoro Hotel Surabaya is also one of hotels near the following Pasar Kembang within 1.11 km and Surabaya Town Square within 1.65 km.

About Great Diponegoro Hotel Surabaya

Whether you are planning an event or other special occasions, Great Diponegoro Hotel Surabaya is a great choice for you with a large and well-equipped function room to suit your requirements.

This hotel is the perfect choice for couples seeking a romantic getaway or a honeymoon retreat. Enjoy the most memorable nights with your loved one by staying at Great Diponegoro Hotel Surabaya.

From business event to corporate gathering, Great Diponegoro Hotel Surabaya provides complete services and facilities that you and your colleagues need.

Have fun with various entertaining facilities for you and the whole family at Great Diponegoro Hotel Surabaya, a wonderful accommodation for your family holiday.

If you plan to have a long-term stay, staying at Great Diponegoro Hotel Surabaya is the right choice for you. Providing wide range of facilities and great service quality, this accommodation certainly makes you feel at home.

Splendid service together with wide range of facilities provided will make you complain for nothing during your stay at Great Diponegoro Hotel Surabaya.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Great Diponegoro Hotel Surabaya exclusively for you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

Great Diponegoro Hotel Surabaya is a hotel with great comfort and excellent service according to most hotel's guests.

With all facilities offered, Great Diponegoro Hotel Surabaya is the right place to stay.

All facilities in Great Diponegoro Hotel Surabaya

Bar, Cafe and Lounge Great Diponegoro Hotel Surabaya
Bar, Cafe and Lounge
Functional Hall Great Diponegoro Hotel Surabaya
Functional Hall
Common Space Great Diponegoro Hotel Surabaya
Common Space
Lobby Great Diponegoro Hotel Surabaya
Lobby
Accommodation Services Great Diponegoro Hotel Surabaya
Accommodation Services

Food and Drinks

  • Restaurant with AC
  • A la carte dinner
  • A la carte lunch
  • Bar
  • Breakfast
  • Breakfast (surcharge)
  • Cafe
  • Dining area
  • Early bird breakfast
  • Fullboard with drinks
  • Hot breakfast
  • Show cooking restaurant

Public Facilities

  • Parking
  • Coffee shop
  • Elevator
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

Hotel Services

  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Luggage storage
  • Multilingual staff
  • Wedding service

General

  • AC
  • Ballroom
  • Banquet
  • Connecting rooms
  • Rooftop terrace
  • Smoking area

In-room Facilities

  • Cable TV
  • Desk
  • Hairdryer
  • In-room safe
  • Shower
  • TV

Accessibilty

  • Accessible parking
  • Accessible path of travel
  • Disabled access friendly
  • Roll-in shower
  • Wheelchair accessible

Business Facilities

  • Business facilities
  • Conference hostess
  • Conference room
  • Meeting facilities

Nearby Facilities

  • ATM/Banking
  • Laundry
  • Shops
  • Supermarket

Things to Do

  • Massage

Transportation

  • Secure parking

Connectivity

  • Free WiFi

Accommodation Policy & General Information in Great Diponegoro Hotel Surabaya

Important Note
In relation with the Mayor of Surabaya's instruction letter to stop the spread of Covid-19 virus, hotel guests from outside Surabaya who plan to stay for more than 3 days (2 nights) are required to show negative swab/RT-PCR test result upon check in.

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

Required Documents

Upon check-in, you are required to bring ID Card. Please bring the required documents in hard copy.

General Check-in Instructions

We inform you that during the Pandemic period, Great Diponegoro Hotel Surabaya will implement an In Room Breakfast system (breakfast will be delivered directly to each room).
For customers who stays more than 3 days is strictly required to provide rapid tesf certificate upon check in.
Hotel not accept guest who stays for self isolation purpose.
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General Information

Popular Facilities
AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Great Diponegoro Hotel Surabaya
90
Number of floors in Great Diponegoro Hotel Surabaya
12
Another facilities in Great Diponegoro Hotel Surabaya
Restaurant with AC, A la carte dinner, A la carte lunch, Bar, Breakfast

Frequently asked question in Great Diponegoro Hotel Surabaya

What are available facilities at Great Diponegoro Hotel Surabaya?
There are top facilites at Great Diponegoro Hotel Surabaya such as AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Great Diponegoro Hotel Surabaya?
The standard check-in time at Great Diponegoro Hotel Surabaya is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Great Diponegoro Hotel Surabaya provide breakfast?
Yes, Great Diponegoro Hotel Surabaya provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Great Diponegoro Hotel Surabaya?
Great Diponegoro Hotel Surabaya is a 3.0-star hotel.
How many floors does Great Diponegoro Hotel Surabaya have?
Great Diponegoro Hotel Surabaya has 12 floors.
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More Reviews from Other Guests in Great Diponegoro Hotel Surabaya

8.7
Very Good
From 4,806 reviews
Provided by travelers on
Cleanliness

8.9

Room Comfort

8.8

Meal

8.5

Location

8.9

Service and Facilites

8.7

People often mention about Great Diponegoro Hotel Surabaya
All
Bedroom (194)
Staff Friendliness (184)
Distance to City Center (183)
Ambiance (180)
Bathroom (174)
Accessibility (156)
Room Space (153)
Hotel Area (145)
Surroundings (141)
Family Friendly (114)
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Most Recent
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Traveler Reviews Great Diponegoro Hotel Surabaya

Number of reviews per page
20
40
Customer reviews
Profile Picture
Nugroho S.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 day(s) ago
Affordable hotel options with close access to everywhere.
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Accommodation's Reply
13 Jun 2026
Dear Mr. Nugroho S., First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya, and thank you for taking the time to write a review for us. We are pleased that you have shared your experience on our hotel review page. We hope to welcome you again in the future. Thank you and have a great day. Sincerely, The Management Team
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T***o
icon-origin-TRAVELOKA
7.5
/10
Reviewed 1 week(s) ago
There's never been a problem with the professionalism of the staff. It's just that the hotel smells really bad, aka, it reeks of cigarettes. Even though it's far from a designated smoking area, our room still smelled faintly of cigarettes. The food, especially the pastries, is top-notch! Delicious!
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Accommodation's Reply
08 Jun 2026
Dear Ms./Mrs. T*o, First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya and for taking the time to write a review. We are pleased that you shared your experience on our hotel review page. We apologize for any unpleasant or disappointing experience at our hotel. We have forwarded your review to the relevant department for internal evaluation in order to provide better service in the future. We sincerely hope to welcome you again. Thank you and have a great day. Sincerely, The Management
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Xafi C.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
5.0
/10
Reviewed 1 week(s) ago
I had a terrible experience staying here, with a room with air conditioning that wasn't cold at all and a female front desk staff member who was completely unfriendly. Please teach us excellent service.
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Accommodation's Reply
11 Jun 2026
Dear Mr. Xafi C., First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya and for taking the time to write a review for us. We are pleased that you shared your experience on our hotel review page. We apologize for any unpleasant or disappointing experience at our hotel. We have forwarded your review to the relevant department for internal evaluation in order to provide better service in the future. We sincerely hope to welcome you again. Thank you and have a great day. Sincerely, Management
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i***e
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
The hotel staff is friendly and helpful. The rooms are clean and comfortable. Everything is good.
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1 people find it helpful
Accommodation's Reply
04 Jun 2026
Dear Ms./Mrs. I*e, First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya, and thank you for taking the time to write a review for us. We are pleased that you have shared your experience on our hotel review page. We hope to welcome you again next time. Thank you and have a great day. Sincerely, The Management
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P***i
icon-origin-TRAVELOKA
8.8
/10
Reviewed 2 week(s) ago
The hotel staff is very friendly, the room facilities are complete.
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Accommodation's Reply
02 Jun 2026
Dear Mr./Ms. P*i, First of all, we would like to thank you for choosing Great Diponegoro Surabaya Hotel during your visit to Surabaya and for taking the time to write a review. We are very happy that you have shared your valuable experience on our hotel review page. We hope to see you again on your next visit. Thank you and have a great day. Sincerely, The Hotel Management
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M***y
icon-origin-TRAVELOKA
9.7
/10
Reviewed 2 week(s) ago
Clean rooms, complete facilities, friendly staff. Recommended!
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Accommodation's Reply
04 Jun 2026
Dear Ms./Mrs. M*y, First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya, and thank you for taking the time to write a review for us. We are pleased that you have shared your experience on our hotel review page. We hope to welcome you again next time. Thank you and have a great day. Sincerely, The Management Team
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Yantik p.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.4
/10
Reviewed 2 week(s) ago
Strategic location, comfortable facilities. Only the receptionist's service was a bit slow at check-in, taking over 15 minutes.
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Accommodation's Reply
02 Jun 2026
Dear Mr. Yantik P., First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya and for taking the time to write a review for us. We are pleased that you shared your experience on our hotel review page. We apologize for any unpleasant or disappointing experience at our hotel. We have forwarded your review to the relevant department for internal evaluation in order to improve our services in the future. We sincerely hope to welcome you again. Thank you and have a pleasant day. Sincerely, The Management Team
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gina r.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 3 week(s) ago
The hotel is strategically located in the city center. There's a KFC and an Indomaret nearby, within walking distance. The breakfast menu is quite varied.
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Accommodation's Reply
28 May 2026
Dear Ms. Gina R., First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya, and thank you for taking the time to write a review for us. We are delighted that you shared your experience on our hotel review page. We hope to welcome you again in the future. Thank you and have a great day. Sincerely, The Management Team
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N***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Very friendly staff, the place is also ok
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Accommodation's Reply
23 May 2026
Dear Mr./Ms. N*i, First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya, and thank you for taking the time to write a review for us. We are pleased that you have shared your experience on our hotel review page. We hope to welcome you again next time. Thank you and have a great day. Sincerely, The Management Team
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d***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 4 week(s) ago
Came here when it was raining outside, it was so beautiful, comfortable, the room felt spacious, I really liked staying here😍
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Accommodation's Reply
23 May 2026
Dear Mr./Ms. D*a, First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya, and thank you for taking the time to write a review for us. We are pleased that you have shared your experience on our hotel review page. We hope to welcome you again next time. Thank you and have a great day. Sincerely, The Management
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d***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 4 week(s) ago
Very comfortable, I like to stay here once a month because it's the most comfortable, the room layout feels spacious, the surrounding environment is really nice, there's an Indomaret & KFC just walking distance, the movie also happened to be the movie I wanted to watch while staying here.
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Accommodation's Reply
23 May 2026
Dear Mr./Ms. D*a, First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya, and thank you for taking the time to write a review for us. We are pleased that you have shared your experience on our hotel review page. We hope to welcome you again next time. Thank you and have a great day. Sincerely, The Management Team
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A***n
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Very convenient, close to Indomaret if you need something quick and easy.
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Accommodation's Reply
23 May 2026
Dear Mr./Ms. A*n, First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya, and thank you for taking the time to write a review for us. We are pleased that you have shared your experience on our hotel review page. We hope to welcome you again next time. Thank you and have a great day. Sincerely, The Management Team
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Ghilang A.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
This is my second stay here, and thank God, it's very satisfying. The sheets smell nice and clean. The towels are also clean, and the staff is very friendly. It's just that the room isn't soundproof.
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Accommodation's Reply
23 May 2026
Dear Mr. Ghilang A., First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya, and thank you for taking the time to write a review for us. We are pleased that you have shared your experience on our hotel review page. We hope to welcome you again next time. Thank you and have a great day. Sincerely, The Management Team
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Dony M.
icon-origin-TRAVELOKA
9.1
/10
Reviewed 4 week(s) ago
The location is excellent, conveniently close to the city center. The lobby is relatively small, which may feel a little crowded during peak check-in or check-out hours. The room was comfortable and clean, although the bathroom felt a bit compact. The food was good, with decent variety and taste. The only minor inconvenience was the narrow access to the basement parking area—even a Mitsubishi Xpander requires careful maneuvering around the corners. Overall, it was a very pleasant stay.
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1 people find it helpful
Accommodation's Reply
23 May 2026
Dear Mr./Ms. Dony M., First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation while in Surabaya and taking the time to write a review for us. We are glad that you share your experience on our Hotel reviews page. We apologize for the unpleasant moment and not according to your expectations at our Hotel. We have submitted your review to the relevant department for our internal evaluation in order to provide better service in the future. We are always waiting for your next arrival. Thank you and have a Great day. Best Regards, Management
Dony M.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.1
/10
Reviewed 4 week(s) ago
The location is excellent, conveniently close to the city center. The lobby is relatively small, which may feel a little crowded during peak check-in or check-out hours. The room was comfortable and clean, although the bathroom felt a bit compact. The food was good, with decent variety and taste. The only minor inconvenience was the narrow access to the basement parking area, even a Mitsubishi Xpander requires careful maneuvering around the corners. Overall, it was a very pleasant stay.
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Accommodation's Reply
23 May 2026
Dear Mr./Ms. Dony M., First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation while in Surabaya and taking the time to write a review for us. We are glad that you share your experience on our Hotel reviews page. We apologize for the unpleasant moment and not according to your expectations at our Hotel. We have submitted your review to the relevant department for our internal evaluation in order to provide better service in the future. We are always waiting for your next arrival. Thank you and have a Great day. Best Regards, Management
P***i
icon-origin-TRAVELOKA
9.4
/10
Reviewed 4 week(s) ago
Very comfortable, and close to food
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Accommodation's Reply
18 May 2026
Dear Mr./Ms. P*i, First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya, and thank you for taking the time to write a review for us. We are delighted that you shared your experience on our hotel review page. We hope to welcome you again next time. Thank you and have a great day. Sincerely, The Management Team
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D***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Beautiful view of the restaurant from the 12th floor.
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Accommodation's Reply
18 May 2026
Dear D*y, First of all, we sincerely thank you for choosing Great Diponegoro Surabaya Hotel during your stay in Surabaya and for taking the time to write a review. We are very happy that you shared your valuable experience on our hotel review page. We look forward to your next visit. Thank you. Have a wonderful day. Sincerely, The Hotel Management
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Faisal S.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.1
/10
Reviewed 5 week(s) ago
Overall it's good and worth coming here again if you go to Surabaya, there is a 24-hour KFC near the hotel, suitable for those who suddenly get hungry, walk 5 steps and you're full, not far from KFC there is also a 24-hour Indomaret, very suitable for those who just want to stay at the hotel without worrying about food/snacks
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Accommodation's Reply
16 May 2026
Dear Faisal, thank you very much for choosing to stay at the Grand Dibonegoro Surabaya during your stay in Surabaya, and for taking the time to write us your review. We are delighted that you shared your thoughts on our hotel review page. We sincerely look forward to welcoming you back again. Thank you again. Have a wonderful day. From the Hotel Management Team
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N***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
Everything is good, the staff is friendly, the rooms are also clean.
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1 people find it helpful
Accommodation's Reply
16 May 2026
Dear Mr./Ms. N*i, First of all, we would like to express our sincere gratitude for choosing Great Diponegoro Surabaya Hotel as your accommodation during your stay in Surabaya, and thank you for taking the time to write a review for us. We are very pleased that you have shared your experience on our hotel review page. We sincerely hope to welcome you again in the future. Thank you and have a great day. Sincerely, The Management Team
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Y***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.1
/10
Reviewed 5 week(s) ago
The atmosphere around the hotel is what finally made me go back and forth to check in here.. Great
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Accommodation's Reply
13 May 2026
Dear Ms. Y*a, First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya, and thank you for taking the time to write a review for us. We are pleased that you have shared your experience on our hotel review page. We hope to welcome you again next time. Thank you and have a great day. Sincerely, The Management Team
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Number of reviews per page
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Bedroom 4 Great Diponegoro Hotel Surabaya

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Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
8.7
Very Good
From 4,806 reviews
Provided by travelers on
Cleanliness

8.9

Room Comfort

8.8

Meal

8.5

Location

8.9

Service and Facilites

8.7

People often mention about Great Diponegoro Hotel Surabaya
All
Bedroom (194)
Staff Friendliness (184)
Distance to City Center (183)
Ambiance (180)
Bathroom (174)
Accessibility (156)
Room Space (153)
Hotel Area (145)
Surroundings (141)
Family Friendly (114)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews Great Diponegoro Hotel Surabaya

Number of reviews per page
20
40
Customer reviews
Profile Picture
Nugroho S.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 day(s) ago
Affordable hotel options with close access to everywhere.
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Accommodation's Reply
13 Jun 2026
Dear Mr. Nugroho S., First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya, and thank you for taking the time to write a review for us. We are pleased that you have shared your experience on our hotel review page. We hope to welcome you again in the future. Thank you and have a great day. Sincerely, The Management Team
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T***o
icon-origin-TRAVELOKA
7.5
/10
Reviewed 1 week(s) ago
There's never been a problem with the professionalism of the staff. It's just that the hotel smells really bad, aka, it reeks of cigarettes. Even though it's far from a designated smoking area, our room still smelled faintly of cigarettes. The food, especially the pastries, is top-notch! Delicious!
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Accommodation's Reply
08 Jun 2026
Dear Ms./Mrs. T*o, First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya and for taking the time to write a review. We are pleased that you shared your experience on our hotel review page. We apologize for any unpleasant or disappointing experience at our hotel. We have forwarded your review to the relevant department for internal evaluation in order to provide better service in the future. We sincerely hope to welcome you again. Thank you and have a great day. Sincerely, The Management
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Xafi C.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
5.0
/10
Reviewed 1 week(s) ago
I had a terrible experience staying here, with a room with air conditioning that wasn't cold at all and a female front desk staff member who was completely unfriendly. Please teach us excellent service.
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Accommodation's Reply
11 Jun 2026
Dear Mr. Xafi C., First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya and for taking the time to write a review for us. We are pleased that you shared your experience on our hotel review page. We apologize for any unpleasant or disappointing experience at our hotel. We have forwarded your review to the relevant department for internal evaluation in order to provide better service in the future. We sincerely hope to welcome you again. Thank you and have a great day. Sincerely, Management
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i***e
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
The hotel staff is friendly and helpful. The rooms are clean and comfortable. Everything is good.
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1 people find it helpful
Accommodation's Reply
04 Jun 2026
Dear Ms./Mrs. I*e, First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya, and thank you for taking the time to write a review for us. We are pleased that you have shared your experience on our hotel review page. We hope to welcome you again next time. Thank you and have a great day. Sincerely, The Management
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P***i
icon-origin-TRAVELOKA
8.8
/10
Reviewed 2 week(s) ago
The hotel staff is very friendly, the room facilities are complete.
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Accommodation's Reply
02 Jun 2026
Dear Mr./Ms. P*i, First of all, we would like to thank you for choosing Great Diponegoro Surabaya Hotel during your visit to Surabaya and for taking the time to write a review. We are very happy that you have shared your valuable experience on our hotel review page. We hope to see you again on your next visit. Thank you and have a great day. Sincerely, The Hotel Management
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M***y
icon-origin-TRAVELOKA
9.7
/10
Reviewed 2 week(s) ago
Clean rooms, complete facilities, friendly staff. Recommended!
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Accommodation's Reply
04 Jun 2026
Dear Ms./Mrs. M*y, First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya, and thank you for taking the time to write a review for us. We are pleased that you have shared your experience on our hotel review page. We hope to welcome you again next time. Thank you and have a great day. Sincerely, The Management Team
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Yantik p.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.4
/10
Reviewed 2 week(s) ago
Strategic location, comfortable facilities. Only the receptionist's service was a bit slow at check-in, taking over 15 minutes.
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Accommodation's Reply
02 Jun 2026
Dear Mr. Yantik P., First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya and for taking the time to write a review for us. We are pleased that you shared your experience on our hotel review page. We apologize for any unpleasant or disappointing experience at our hotel. We have forwarded your review to the relevant department for internal evaluation in order to improve our services in the future. We sincerely hope to welcome you again. Thank you and have a pleasant day. Sincerely, The Management Team
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gina r.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 3 week(s) ago
The hotel is strategically located in the city center. There's a KFC and an Indomaret nearby, within walking distance. The breakfast menu is quite varied.
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Accommodation's Reply
28 May 2026
Dear Ms. Gina R., First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya, and thank you for taking the time to write a review for us. We are delighted that you shared your experience on our hotel review page. We hope to welcome you again in the future. Thank you and have a great day. Sincerely, The Management Team
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N***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Very friendly staff, the place is also ok
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Accommodation's Reply
23 May 2026
Dear Mr./Ms. N*i, First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya, and thank you for taking the time to write a review for us. We are pleased that you have shared your experience on our hotel review page. We hope to welcome you again next time. Thank you and have a great day. Sincerely, The Management Team
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d***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 4 week(s) ago
Came here when it was raining outside, it was so beautiful, comfortable, the room felt spacious, I really liked staying here😍
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Accommodation's Reply
23 May 2026
Dear Mr./Ms. D*a, First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya, and thank you for taking the time to write a review for us. We are pleased that you have shared your experience on our hotel review page. We hope to welcome you again next time. Thank you and have a great day. Sincerely, The Management
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d***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 4 week(s) ago
Very comfortable, I like to stay here once a month because it's the most comfortable, the room layout feels spacious, the surrounding environment is really nice, there's an Indomaret & KFC just walking distance, the movie also happened to be the movie I wanted to watch while staying here.
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Accommodation's Reply
23 May 2026
Dear Mr./Ms. D*a, First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya, and thank you for taking the time to write a review for us. We are pleased that you have shared your experience on our hotel review page. We hope to welcome you again next time. Thank you and have a great day. Sincerely, The Management Team
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A***n
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Very convenient, close to Indomaret if you need something quick and easy.
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Accommodation's Reply
23 May 2026
Dear Mr./Ms. A*n, First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya, and thank you for taking the time to write a review for us. We are pleased that you have shared your experience on our hotel review page. We hope to welcome you again next time. Thank you and have a great day. Sincerely, The Management Team
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Ghilang A.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
This is my second stay here, and thank God, it's very satisfying. The sheets smell nice and clean. The towels are also clean, and the staff is very friendly. It's just that the room isn't soundproof.
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Accommodation's Reply
23 May 2026
Dear Mr. Ghilang A., First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya, and thank you for taking the time to write a review for us. We are pleased that you have shared your experience on our hotel review page. We hope to welcome you again next time. Thank you and have a great day. Sincerely, The Management Team
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Dony M.
icon-origin-TRAVELOKA
9.1
/10
Reviewed 4 week(s) ago
The location is excellent, conveniently close to the city center. The lobby is relatively small, which may feel a little crowded during peak check-in or check-out hours. The room was comfortable and clean, although the bathroom felt a bit compact. The food was good, with decent variety and taste. The only minor inconvenience was the narrow access to the basement parking area—even a Mitsubishi Xpander requires careful maneuvering around the corners. Overall, it was a very pleasant stay.
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1 people find it helpful
Accommodation's Reply
23 May 2026
Dear Mr./Ms. Dony M., First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation while in Surabaya and taking the time to write a review for us. We are glad that you share your experience on our Hotel reviews page. We apologize for the unpleasant moment and not according to your expectations at our Hotel. We have submitted your review to the relevant department for our internal evaluation in order to provide better service in the future. We are always waiting for your next arrival. Thank you and have a Great day. Best Regards, Management
Dony M.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.1
/10
Reviewed 4 week(s) ago
The location is excellent, conveniently close to the city center. The lobby is relatively small, which may feel a little crowded during peak check-in or check-out hours. The room was comfortable and clean, although the bathroom felt a bit compact. The food was good, with decent variety and taste. The only minor inconvenience was the narrow access to the basement parking area, even a Mitsubishi Xpander requires careful maneuvering around the corners. Overall, it was a very pleasant stay.
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Accommodation's Reply
23 May 2026
Dear Mr./Ms. Dony M., First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation while in Surabaya and taking the time to write a review for us. We are glad that you share your experience on our Hotel reviews page. We apologize for the unpleasant moment and not according to your expectations at our Hotel. We have submitted your review to the relevant department for our internal evaluation in order to provide better service in the future. We are always waiting for your next arrival. Thank you and have a Great day. Best Regards, Management
P***i
icon-origin-TRAVELOKA
9.4
/10
Reviewed 4 week(s) ago
Very comfortable, and close to food
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Accommodation's Reply
18 May 2026
Dear Mr./Ms. P*i, First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya, and thank you for taking the time to write a review for us. We are delighted that you shared your experience on our hotel review page. We hope to welcome you again next time. Thank you and have a great day. Sincerely, The Management Team
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D***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Beautiful view of the restaurant from the 12th floor.
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Accommodation's Reply
18 May 2026
Dear D*y, First of all, we sincerely thank you for choosing Great Diponegoro Surabaya Hotel during your stay in Surabaya and for taking the time to write a review. We are very happy that you shared your valuable experience on our hotel review page. We look forward to your next visit. Thank you. Have a wonderful day. Sincerely, The Hotel Management
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Faisal S.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.1
/10
Reviewed 5 week(s) ago
Overall it's good and worth coming here again if you go to Surabaya, there is a 24-hour KFC near the hotel, suitable for those who suddenly get hungry, walk 5 steps and you're full, not far from KFC there is also a 24-hour Indomaret, very suitable for those who just want to stay at the hotel without worrying about food/snacks
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Accommodation's Reply
16 May 2026
Dear Faisal, thank you very much for choosing to stay at the Grand Dibonegoro Surabaya during your stay in Surabaya, and for taking the time to write us your review. We are delighted that you shared your thoughts on our hotel review page. We sincerely look forward to welcoming you back again. Thank you again. Have a wonderful day. From the Hotel Management Team
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N***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
Everything is good, the staff is friendly, the rooms are also clean.
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1 people find it helpful
Accommodation's Reply
16 May 2026
Dear Mr./Ms. N*i, First of all, we would like to express our sincere gratitude for choosing Great Diponegoro Surabaya Hotel as your accommodation during your stay in Surabaya, and thank you for taking the time to write a review for us. We are very pleased that you have shared your experience on our hotel review page. We sincerely hope to welcome you again in the future. Thank you and have a great day. Sincerely, The Management Team
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Y***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.1
/10
Reviewed 5 week(s) ago
The atmosphere around the hotel is what finally made me go back and forth to check in here.. Great
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Accommodation's Reply
13 May 2026
Dear Ms. Y*a, First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya, and thank you for taking the time to write a review for us. We are pleased that you have shared your experience on our hotel review page. We hope to welcome you again next time. Thank you and have a great day. Sincerely, The Management Team
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