How many rooms are available at Hotel Dafam Pekanbaru?

Hotel Dafam Pekanbaru has 107 rooms in total.

Does Hotel Dafam Pekanbaru provide parking?

Yes, Hotel Dafam Pekanbaru provides parking. Please confirm details directly with the hotel.

What do past guests say about Hotel Dafam Pekanbaru?

Hotel Dafam Pekanbaru is well-known for its Location, Cleanliness, Room Comfort, as reviewed by verified Traveloka guests.

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Hotel Dafam Pekanbaru

Name: Hotel Dafam Pekanbaru
Address: Jl. Sultan Syarif Qasim Kav. 150, Pekanbaru City Center, Pekanbaru, Riau, Indonesia, 28141, Jl. Sultan Syarif Qasim Kav. 150, Riau, 28141, Indonesia
Rating: 8.5

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8.5

/10

Very Good

6,213 reviews

What Guests Say About Their Stay

Dika R.

10.0

/ 10

The hotel service was excellent and friendly. I happened to want some me time on my birthday. What a wonderful surprise.

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Setiawan R.

10.0

/ 10

I love it! I will definitely be back when I visit Pekanbaru. The rooms were spacious and comfortable, breakfast was delicious, and the staff were polite. And again, the front desk hospitality was great!

A***l

8.2

/ 10

Hotel staff are very friendly in helping with check-in, comfortable atmosphere

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Darma F.

9.7

/ 10

Breakfast is delicious, lots of variations and the taste suits the tongue.. Rendang fried rice, Medan soto, lontong sayur are wow delicious.. The lopis cake is great..

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A***r

10.0

/ 10

Nice room, clean and comfortable, delicious breakfast, friendly and very helpful staff.

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In the Area

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Jl. Sultan Syarif Qasim Kav. 150, Pekanbaru City Center, Pekanbaru, Riau, Indonesia, 28141

Main Facilities

Restaurant

24-Hour Front Desk

Parking

Elevator

WiFi

note: hotel was previously named The Arowana Hotel Pekanbaru Hotel Dafam Pekanbaru is located in area / city Pekanbaru City Center. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.

Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.

CleanAccommodation

CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more

Frequent Disinfection

Staff Trained in Health Protocol

Temperature Check

What's around Hotel Dafam Pekanbaru

Jl. Sultan Syarif Qasim Kav. 150, Pekanbaru City Center, Pekanbaru, Riau, Indonesia, 28141

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Discover More About Hotel Dafam Pekanbaru

note: hotel was previously named The Arowana Hotel Pekanbaru

Location
Hotel Dafam Pekanbaru is located in area / city Pekanbaru City Center.

About Hotel Dafam Pekanbaru

Hotel Dafam Pekanbaru is highly recommended for backpackers who want to get an affordable stay yet comfortable at the same time.

For you, travelers who wish to travel comfortably on a budget, Hotel Dafam Pekanbaru is the perfect place to stay that provides decent facilities as well as great services.

From business event to corporate gathering, Hotel Dafam Pekanbaru provides complete services and facilities that you and your colleagues need.

Whether you are planning an event or other special occasions, Hotel Dafam Pekanbaru is a great choice for you with a large and well-equipped function room to suit your requirements.

Have fun with various entertaining facilities for you and the whole family at Hotel Dafam Pekanbaru, a wonderful accommodation for your family holiday.

This hotel is the perfect choice for couples seeking a romantic getaway or a honeymoon retreat. Enjoy the most memorable nights with your loved one by staying at Hotel Dafam Pekanbaru.

If you plan to have a long-term stay, staying at Hotel Dafam Pekanbaru is the right choice for you. Providing wide range of facilities and great service quality, this accommodation certainly makes you feel at home.

Spa treatment is one of the main features of the hotel. Pamper yourself with the relaxing treatment that rejuvenates you.

Splendid service together with wide range of facilities provided will make you complain for nothing during your stay at Hotel Dafam Pekanbaru.

Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Hotel Dafam Pekanbaru exclusively for you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

Hotel Dafam Pekanbaru is a hotel with great comfort and excellent service according to most hotel's guests.

With all facilities offered, Hotel Dafam Pekanbaru is the right place to stay.

All facilities in Hotel Dafam Pekanbaru

Bar, Cafe and Lounge

Functional Hall

Lobby

CleanAccommodation

Exterior

Hotel Services

Bellhop
Concierge
Doorman
Express check-in
Express check-out
Front desk
24-hour Receptionist
24-hour security
Laundry service
Luggage storage
Multilingual staff
Newspaper
Porter
Wedding service

Food and Drinks

A la carte breakfast
A la carte dinner
A la carte lunch
Bar
Breakfast
Buffet breakfast
Brunch
Cafe
Dining area
No alcohol
Set menu dinner
Set menu lunch

Public Facilities

Parking
Coffee/tea in lobby
Coffee shop
Elevator
24-hour room service
Restaurant
Room service
Safety deposit box
WiFi in public area

Business Facilities

Business center
Business facilities
Computer station
Conference hostess
Conference room
Meeting facilities
Photocopier
Printer
Projector

General

AC
Reception hall
Banquet
Clothes dryer
Connecting rooms
Family room
Heater
Smoking area

In-room Facilities

Cable TV
Desk
Hairdryer
In-room safe
Refrigerator
Shower
TV

Nearby Facilities

ATM/Banking
Beauty salon
Grocery
Hair salon
Laundry
Supermarket

Things to Do

Barbecue
Karaoke
Massage
Spa
TV lounge

Transportation

Secure parking
Shopping center shuttle (surcharge)
Theme park shuttle (surcharge)
Valet parking (surcharge)

Accessibilty

Roll-in shower
Wheelchair accessible

Connectivity

Free WiFi

Shuttle Service

Airport transfer (surcharge)

Accommodation Policy & General Information in Hotel Dafam Pekanbaru

Important Note

This hotel hosts a gala dinner during the New Year holiday period, and customers staying during this time may be charged for it. For further details, contact the hotel directly.

Check-in/Check-out Time

Check-in:

From 14:00

Check-out:

Before 12:00

Required Documents

Upon check-in, you are required to bring ID Card. The required documents can be in the form of soft copy.

Deposit

Deposit IDR 100,000 is required upon check-in. The accommodation accepts cash, debit or credit card.

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General Information

Popular Facilities	AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time	From 14:00 - to 12:00
Breakfast Availability	Yes, hotel has room that provide breakfast
Available rooms at Hotel Dafam Pekanbaru	107
Number of floors in Hotel Dafam Pekanbaru	9
Another facilities in Hotel Dafam Pekanbaru	Bellhop, Concierge, Doorman, Express check-in, Express check-out

Frequently asked question in Hotel Dafam Pekanbaru

What are available facilities at Hotel Dafam Pekanbaru?

There are top facilites at Hotel Dafam Pekanbaru such as AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)

What is normal check-in & check-out time at Hotel Dafam Pekanbaru?

The standard check-in time at Hotel Dafam Pekanbaru is starting from From 14:00 while the latest check-out time is at Before 12:00

Does Hotel Dafam Pekanbaru provide breakfast?

Yes, Hotel Dafam Pekanbaru provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

What is the star rating of Hotel Dafam Pekanbaru?

Hotel Dafam Pekanbaru is a 3.0-star hotel.

How many floors does Hotel Dafam Pekanbaru have?

Hotel Dafam Pekanbaru has 9 floors.

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More Reviews from Other Guests in Hotel Dafam Pekanbaru

Overall Ratings & Reviews Hotel Dafam Pekanbaru

Traveloka (6,210)

Other sources (3)

8.5

Very Good

From 6,210 reviews

Provided by travelers on

Cleanliness

8.6

Room Comfort

8.6

Meal

8.4

Location

8.7

Service and Facilites

8.6

People often mention about Hotel Dafam Pekanbaru

All

Staff Friendliness (97)

Bedroom (90)

Distance to City Center (84)

Room Space (84)

Accessibility (80)

Bathroom (80)

Ambiance (79)

Surroundings (71)

Hotel Area (71)

Wifi (66)

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Traveler Reviews Hotel Dafam Pekanbaru

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Customer reviews

INDRAMAWAN

Business

10.0

/10

Reviewed 2 week(s) ago

Good job, it was truly a pleasure staying at Hotel Dafam. Hopefully, the service will be even better in the future. Keep it up.

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Accommodation's Reply

17 Sep 2026

Dear Valued Guest of Dafam Hotel Pekanbaru, Greetings. Thank you for your excellent review and rating. We are delighted to know that you enjoyed your stay at Dafam Hotel Pekanbaru. We will continue to strive to improve the quality of our rooms and services. We sincerely hope to welcome you again. Sincerely, Rizal Arafat, General Manager

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Y***o

Business

10.0

/10

Reviewed 3 week(s) ago

The hotel staff is very friendly, the food is delicious.

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Accommodation's Reply

05 Sep 2026

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A***l

6.9

/10

Reviewed 3 week(s) ago

It is good and necessary to have patrols on each floor.

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1 people find it helpful

Accommodation's Reply

31 Aug 2026

Dear Valued Guest, Warm greetings from Dafam Hotel Pekanbaru. Thank you for your valuable review and feedback. We are delighted to hear that you found our overall service to be very good. Regarding your suggestion about patrolling each floor, we greatly appreciate your concern for safety and comfort during your stay. We will forward this feedback to the relevant team for evaluation and improvement of the hotel's safety standards. Thank you for choosing Dafam Hotel Pekanbaru. We look forward to welcoming you back again with even better service and comfort. Sincerely, Rizal Arafat, General Manager

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Patricia

Business

10.0

/10

Reviewed 4 week(s) ago

Okay, all... Highly recommended 👍

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Accommodation's Reply

31 Aug 2026

Dear Valued Guest, Warm greetings from Dafam Hotel Pekanbaru. Thank you for your positive review and feedback. We are delighted that you enjoyed your stay at Dafam Hotel Pekanbaru. Your support and appreciation motivate our entire team to strive for the best possible service for all our guests. We look forward to welcoming you back again in the future. See you soon at Dafam Hotel Pekanbaru! Sincerely, Rizal Arafat, General Manager

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Patricia

Business

10.0

/10

Reviewed 4 week(s) ago

4 days stay at this hotel was very satisfying.

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Accommodation's Reply

31 Aug 2026

Dear Valued Guest, Warm greetings from Dafam Hotel Pekanbaru. Thank you for taking the time to write a positive review and choosing Dafam Hotel Pekanbaru as your accommodation for four days. We are delighted to hear that your stay was enjoyable. Guest satisfaction and comfort are our top priority. Your compliments encourage our entire team to continue striving to provide the best service. We hope to welcome you back to Dafam Hotel Pekanbaru for your next stay. Sincerely, Rizal Arafat, General Manager

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Patricia

10.0

/10

Reviewed 4 week(s) ago

The hotel is really good. In terms of service and customer service, it's really good to stay at this hotel.

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Accommodation's Reply

31 Aug 2026

Dear Valued Guest, Warm greetings from Dafam Hotel Pekanbaru. Thank you for your positive review and for choosing Dafam Hotel Pekanbaru as your accommodation. We are delighted to know that our service and hospitality provided you with a positive and memorable experience during your stay. Your compliments motivate our entire team to strive for the best service and ensure every guest feels comfortable and well-cared for. We hope to welcome you back to Dafam Hotel Pekanbaru on your next visit for an even more memorable experience. Sincerely, Rizal Arafat, General Manager

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N***a

Staycation

9.1

/10

Reviewed 4 week(s) ago

A swimming pool and gym are needed. There are only two pillows in the room, no extra pillows or bolsters. The great thing is that there's no deposit required, making check-in and checkout easier. There's only one slipper provided for a room with two people. When the day changes, the slippers are no longer provided. That's probably standard operating procedure, so please understand. Only one room card/key is provided. The hospitality and food are excellent.

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Accommodation's Reply

31 Aug 2026

Dear Valued Guest, Warm greetings from Dafam Hotel Pekanbaru. Thank you for taking the time to share your stay with us. We greatly appreciate your compliments on the friendliness of our team and the quality of our food. We are delighted that the deposit-free check-in and check-out process was of convenience to you. Regarding the pool and fitness facilities, your feedback will be taken into consideration for future improvements to the hotel's facilities. We understand your suggestions regarding the number of pillows, bolsters, slippers, and room cards/keys. These requirements are in line with the hotel's standard operating procedures. However, we still appreciate your feedback and will use it in our evaluation process to further improve our services and guest comfort. Thank you for your understanding and trust in choosing Dafam Hotel Pekanbaru. We look forward to welcoming you again for an even more comfortable and memorable stay. Sincerely, Rizal Arafat, General Manager

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R***d

8.5

/10

Reviewed 4 week(s) ago

Good atmosphere, spacious and comfortable room.

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Accommodation's Reply

26 Aug 2026

Dear Valued Guest, Thank you for taking the time to share your experience and write a positive review for Dafam Hotel Pekanbaru. We are delighted to hear that you enjoyed the hotel's atmosphere and felt comfortable in the spacious rooms during your stay. Your satisfaction and comfort are the driving force behind our continued commitment to providing the best possible service to all our guests. We hope to welcome you back to Dafam Hotel Pekanbaru again and provide you with an even better stay experience on your next visit. Sincerely, Rizal Arafat, General Manager

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R***d

Staycation

8.5

/10

Reviewed 4 week(s) ago

Good. The atmosphere is good, but the AC isn't cold enough.

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Accommodation's Reply

26 Aug 2026

Dear Valued Guest, Thank you for taking the time to write a review and giving us an 8.5 rating for your stay at Dafam Hotel Pekanbaru. We are delighted to hear that you enjoyed the hotel's atmosphere during your stay. We apologize for the inconvenience regarding the air conditioning not being sufficiently cool. Your feedback is very important to us, and we will work with the relevant teams to investigate and improve so that guest comfort remains our top priority. We appreciate your comments and hope to welcome you back to Dafam Hotel Pekanbaru again for an even more comfortable and memorable stay. Sincerely, Rizal Arafat, General Manager

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Abdul A.

Business

10.0

/10

Reviewed 5 week(s) ago

The hotel staff is friendly, and there's a coffee shop nearby at Indomaret. The hotel is clean and comfortable.

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1 people find it helpful

Accommodation's Reply

18 Aug 2026

Dear Mr. Abdul A., Thank you for choosing Dafam Hotel Pekanbaru as your accommodation and for giving us a perfect 10.0 rating. We are delighted to hear that you were satisfied with the cleanliness of the hotel, the friendliness of the staff, and the easy access to nearby cafes and the Indomaret Shopping Mall. Your positive review motivates our entire team to continue striving to provide the best service. We hope to welcome you back to Dafam Hotel Pekanbaru again on your next stay. Sincerely, The Management Team, Dafam Hotel Pekanbaru

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I***a

Leisure

8.8

/10

Reviewed 6 week(s) ago

Central location close to everywhere.

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Accommodation's Reply

10 Aug 2026

Dear Valued Guest, Thank you for taking the time to review and give Dafam Hotel Pekanbaru an excellent rating. We are delighted to hear that you appreciated our superb location in the heart of the city, making it convenient to travel to various locations. We appreciate your trust and hope to welcome you back to Dafam Hotel Pekanbaru again in the future. Sincerely, The Management Team, Dafam Hotel Pekanbaru

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Jamaluddin

Business

10.0

/10

Reviewed 7 week(s) ago

The service was excellent. The rooms were spacious and very clean, both the bathroom and the bathroom. The hotel is also located in a quiet area, away from traffic jams, making it a very comfortable place to rest. It's also close to everything you need to go.

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1 people find it helpful

Accommodation's Reply

05 Aug 2026

Dear Mr. Jamaluddin, Thank you for taking the time to review and give us an excellent rating for your stay at Dafam Hotel Pekanbaru. We are delighted to hear that you were satisfied with our services and enjoyed the comfort of the spacious rooms, the cleanliness of the rooms and bathrooms, and the hotel's convenient location, ideal for relaxation away from the hustle and bustle of traffic but still close to various tourist attractions. Your compliments motivate our entire team to strive to provide the best service to all our guests. We hope to welcome you back to Dafam Hotel Pekanbaru in the future. Sincerely, The Management Team, Dafam Hotel Pekanbaru

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S***t

5.0

/10

Reviewed 7 week(s) ago

We needed a smoking room but were given a non-smoking room, after which we were fined.

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Accommodation's Reply

05 Aug 2026

Dear Valued Guest, Thank you for taking the time to provide us with your review and feedback. We would like to clarify that during the booking process, a request for a non-smoking room was recorded, and during check-in, non-smoking rooms were available, thus fulfilling your request. Please be informed that the room type assigned depends on room availability upon your arrival. Furthermore, during check-in, our team informed you that smoking is not permitted in non-smoking rooms, and that a fine will be charged according to Dafam Pekanbaru Hotel's policy. This fine is a standard operating procedure to maintain the comfort of all our guests. We appreciate your feedback and look forward to welcoming you back with even better service in the future. Sincerely, The Management Team, Dafam Pekanbaru Hotel

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Brian D.

Transit

9.7

/10

Reviewed 8 week(s) ago

It's close to the city center and the staff are very friendly. Excellent Hotel Dafam Pekanbaru.

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Accommodation's Reply

31 Jul 2026

Thank you so much for your review and feedback. We are delighted that you were impressed with Hotel Dafam Pekanbaru's convenient location near the city center and the friendly service from our team. Your compliments motivate us to continue providing the best possible stay experience. We hope to welcome you back to Hotel Dafam Pekanbaru again!

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N***h

5.3

/10

Reviewed 10 week(s) ago

The sheets were unclean, musty, the room was damp, and the sheets made my skin itchy and red. It's definitely not worth it for a smoking room. I don't know about the other rooms, but they're probably fine since they're not smoking rooms.

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2 people find it helpful

Accommodation's Reply

21 Jul 2026

Dear Valued Guest, Thank you for taking the time to review and provide feedback regarding your stay at Dafam Hotel Pekanbaru. We apologize for the inconvenience you experienced regarding the cleanliness of the linens, the lack of fresh scent, the humidity in the room, and the discomfort you encountered during your stay. These issues did not reflect the standard of service we expect. We have forwarded your feedback to our housekeeping and maintenance teams for thorough evaluation and inspection, particularly concerning the smoking room, in order to improve the cleanliness, quality of linens, and overall condition of the room. We greatly appreciate your feedback, which forms the basis for our continuous evaluation and improvement of our services. We hope to welcome you back in the future and provide you with a better stay. Sincerely, The Management Team, Dafam Hotel Pekanbaru

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L***a

9.4

/10

Reviewed 10 week(s) ago

To stay here for 5 days 4 nights is very comfortable.

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Accommodation's Reply

17 Jul 2026

Dear Valued Guest, Thank you for your rating of 9.4 and for taking the time to share your experience staying at Dafam Hotel Pekanbaru. We are delighted to hear that you enjoyed your 5-day, 4-night stay with us. Guest satisfaction and comfort are our top priority, and such a positive review encourages our entire team to continue striving for the best possible service. We hope to welcome you back on your next stay at Dafam Hotel Pekanbaru. We wish you a pleasant stay. Sincerely, The Management Team, Dafam Hotel Pekanbaru

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L***a

9.4

/10

Reviewed 10 week(s) ago

To stay here for 5 days 4 nights is very comfortable.

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Accommodation's Reply

17 Jul 2026

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L***a

Leisure

9.4

/10

Reviewed 10 week(s) ago

To stay here for 5 days 4 nights, super duper comfortable.

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Accommodation's Reply

17 Jul 2026

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L***a

8.8

/10

Reviewed 11 week(s) ago

The location was perfect for us, the hotel was quiet, and the bed was large. However, please replace the mirror on the wardrobe. It seems to have rust on it, so I have to go to the bathroom to look in the mirror. And the room lights are white so the room feels bright at night.

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1 people find it helpful

Accommodation's Reply

09 Jul 2026

Thank you so much for your review and feedback. We are delighted to hear that you enjoyed our hotel's excellent location, peaceful atmosphere, and comfortable beds. Your comments regarding the condition of the wardrobe mirror and the lighting in the room are particularly appreciated. We will forward these suggestions to the relevant team for review and evaluation to improve in the future. We hope to welcome you back for your next stay for an even more comfortable experience. Thank you for your trust.

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Verified Traveler

Medical

10.0

/10

Reviewed 12 week(s) ago

It was an excellent place to stay.

Find this review helpful?

Accommodation's Reply

08 Jul 2026

Thank you for taking the time to share your experience. We are pleased to hear that you enjoyed your stay with us. Your feedback is truly appreciated, and we look forward to the opportunity of welcoming you back in the future.

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Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.