Novotel Bogor Golf Resort & Convention Center

Satisfying: 1. The hotel left one extra access card to allow the room electricity on while none of the guess were not in the room 2. The pillows were very comfortable 3. The wooden floor really created a warm feeling 4. The overall hotel design Unsatisfying 1. The staff did not tell the type of the room right (we booked two different type rooms), as a result, during the check in, I walked, together with our elders, back and forth between two rooms at different floor 2. The automatic machine of the curtain did work well, it opened and closed by itself 3. The refrigerator was not plugged in when we checked in. When we called the receptionist and told her that the refrigerator did not work, the first respond was: it is ok, that is the common cold level of it. We then pushed her to send the technician. 4. The next door bell was sounded loud that I was mistaken / confused whether actually it was my room's bell 5. The hotel provided everything on limitation, felt like I was not staying at Novotal: No tea/coffee/sugar sachets accompanied the hot water boiler; No small towel. 6. In one of the breakfast, some of the food was too salty 7. Some of the kitchen staff that were on duty during the breakfast, could not tell the type of the salad sauce available next to the salad plates 8. During breakfast, when getting the food for us, for the same food, different staff gave different portion size. There was no standard of how much should be given to the guest. 9. The hotel did not maintain the rabbit cage well. It was broken and the moss covered some part of the cage structure. 10. The tennis court (or was it the futsal field?) was full of dry leaves 11. While some of the staff were very friendly, some other staff did not smile enough while performing the good job

The stay was not not awesome, but not unsatisfying. However, there were only two options so I chose the one on the right side. The best parts: - room's interior design, and hotel design in general - the hotel let one card to be used for keeping the electricity on - the bed and the pillow were satiffying Unsatisfying: - No small towel in the room - the flow of shower water was not stable - No tea and sugar sachets in the room - the curtain automatic closing/opening did not work well - the staff could not tell the type of the room, thus made me taking the elders walking back and forth between two rooms on different floors - during breakfast, the staff could not tell the type of the salad sauce - breakfast: some of the food were too salty - the rabbits' cage was not maintain well, there was broken structure

Room is spacious and very clean, service is excellent. Breakfast could be better and a bit traffic jam in the evening

very good hotel .. the service is also good & very friendly, health protocols are maintained .. clean & comfortable rooms .. the hotel environment is very spacious & green with trees, good for families & friendly for small children. for breakfast ... still less varied, maybe because of the Covid pandemic conditions so that it is understandable, keep all of the above & improve it even better

The hotel ambience is beautiful and refreshing, feel away from hectic , natural looks , complete hotel facility highly recommended for family Gathering

we didn't get what we pay, hotel was under renovation, many facilities not ready. The price of F&B was not worth it, the taste & plating was poor, waiting for more than 1 hour in resto, the service & place was extremely not a 5 star hotel. Had problem with the room key, they needed more than 2 hours to fix it & we asked for another room. The house keeping staff clean the room at 4.30 pm was unacceptable, and many more details that made us very disappointed !