What do past guests say about Up Hotel?

Up Hotel is well-known for its Room Comfort, Cleanliness, as reviewed by verified Traveloka guests.

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Up Hotel

Name: Up Hotel
Address: Via Cesare Rosaroll, 4, Naples, Campania, Italy, 80139, Via Cesare Rosaroll, 4, Campania, 80139, Italy
Rating: 6.6

Hotels

6.6

/10

Pleasant

58 reviews

What Guests Say About Their Stay

thomas

10.0

/ 10

Beautiful views of Naples from the 5th floor. Front desk staff very helpful. Easy short walk from train station.

Jarmila

10.0

/ 10

The location is very scary but you will get used to it, lol. Local people are very helpful. I would recommend this hotel to everyone, staff was nice, breakfast buffet was good, just the location :(.

Anna

10.0

/ 10

The hotel itself is good and is excellent value for money. The staff are friendly and helpful. Unfortunately, the area is only good due to location - short walk to Garibaldi train station, so convenient for onward journey or short stay.

In the Area

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Via Cesare Rosaroll, 4, Naples, Campania, Italy, 80139

Main Facilities

Restaurant

WiFi

Elevator

Up Hotel is a hotel in a good neighborhood, which is located at Naples.

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What's around Up Hotel

Via Cesare Rosaroll, 4, Naples, Campania, Italy, 80139

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Discover More About Up Hotel

Location

Up Hotel is a hotel in a good neighborhood, which is located at Naples.

About Up Hotel

Splendid service together with wide range of facilities provided will make you complain for nothing during your stay at Up Hotel.

With all facilities offered, Up Hotel is the right place to stay.

All facilities in Up Hotel

Others

Hotel Services

Laundry service
Express check-in
Tours
Luggage storage
Express check-out
Concierge

Public Facilities

Others
Smoke-free area
Safety deposit box
Elevator

Food and Drinks

Bar
Breakfast

General

Banquet
Terrace

Kids and Pets

Babysitting with surcharge

Things to Do

Romantic proposal packages

Connectivity

Free WiFi

Shuttle Service

Airport transfer (surcharge)

Accommodation Policy & General Information in Up Hotel

Important Note

Fee for buffet breakfast: approximately EUR 15.00 for adults and EUR 15.00 for children
Nearby parking fee: EUR 20.00 per day (262 ft away)
Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

A tax is imposed by the city: EUR 4.50 per person, per night, up to 14 nights. This tax does not apply to children under 14 years of age.

We have included all charges provided to us by the property.

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

The front desk is open during the following times:

Monday - Thursday: 7:00 AM - 8:00 PM

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests will receive an email within 24 hours before arrival with check-in instructions and an access code. Front desk staff will greet guests on arrival at the property.

Hotel only accepts guests with minimum age of 18

Check-in/Check-out Time

Check-in:

From 14:30

Check-out:

Before 10:30

Hotel policy is not yet available.

General Information

Popular Facilities	Restaurant, WiFi, Elevator
Check-In / Check-Out Time	From 14:30 - to 10:30
Breakfast Availability	Yes, hotel has room that provide breakfast
Available rooms at Up Hotel	10
Another facilities in Up Hotel	Laundry service, Express check-in, Tours, Luggage storage, Express check-out

Frequently asked question in Up Hotel

What are available facilities at Up Hotel?

There are top facilites at Up Hotel such as Restaurant, WiFi, Elevator. (some may require extra charges)

What is normal check-in & check-out time at Up Hotel?

The standard check-in time at Up Hotel is starting from From 14:30 while the latest check-out time is at Before 10:30

Does Up Hotel provide breakfast?

Yes, Up Hotel provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

What is the star rating of Up Hotel?

Up Hotel is a 3.0-star hotel.

How many rooms are available at Up Hotel?

Up Hotel has 10 rooms in total.

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More Reviews from Other Guests in Up Hotel

Overall Ratings & Reviews Up Hotel

Other sources (58)

6.6

Pleasant

From 58 reviews

Cleanliness

7.2

Room Comfort

7.6

Service and Facilites

6.8

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Traveler Reviews Up Hotel

Number of reviews per page

Top reviews

Munise

Leisure

2.0

/10

Reviewed 22 week(s) ago

Expedia Group verified review

I have been solo travelling for 11 years, and I wish I could give this hotel 0 stars. Absolutely disgusting and one of the worst hotels I have ever been to, and not to mention the staff. Very disturbed by the way the situation was handled by the "manager." Unfortunately, I can't attach images; I have screenshots and evidence. I would say 100% avoid this place unless you want unwanted contact or fingers up in your private parts. You read that correctly: one of the male managers, I don't know his name, will insert his two fingers inside, and he also knows the code number to your room. You will be shocked and scared. The manager called Carly does not care, and she would not even make a phone call to prove that it was her over the phone and not the other guy when I was scared.

Johanna

Friends and Family

8.0

/10

Reviewed 23 week(s) ago

Hotels.com verified review

It was ok. Ok location. Bathroom door need fixing and toilet seat was broken. Brought it to the attention to the staff on departure. The staff was great about letting us store our luggage while we went in a tour. Breakfast was a nice addition to our stay.

Ireneusz

Leisure

6.0

/10

Reviewed 67 week(s) ago

Expedia Group verified review

City officials need to address safety, cleanliness around Napoli Centrale

thomas

10.0

/10

Reviewed 105 week(s) ago

Hotels.com verified review

Beautiful views of Naples from the 5th floor. Front desk staff very helpful. Easy short walk from train station.

Pedro

Leisure

2.0

/10

Reviewed 123 week(s) ago

Expedia Group verified review

First of all I have problem with the check in. The bathroom was not clean at all. The bed do not have conforter. After paying a night with breakfast included the enploy request more money. Absolutly I dont recomend this hotel. I have been used expedia for 10 years and this is the worst experience that I had.

Robin

Friends and Family

2.0

/10

Reviewed 171 week(s) ago

Hotels.com verified review

Staff are friendly, but unfortunately the hotel is abysmal. The lift was something out of the fifties. The sink in the bathroom had an automatic plug which was always in down position so you could not have running water. Reception was only open from 12 o'clock +. So if you wanted anything, tough.

Stephanie

Leisure with Friends

8.0

/10

Reviewed 190 week(s) ago

Expedia Group verified review

Walking distance to trains. Area around hotel is very busy.

Anthony

Friends and Family with Friends

4.0

/10

Reviewed 326 week(s) ago

Expedia Group verified review

Im not very picky but the shower did not drain it was sheets where dirty

Jarmila

10.0

/10

Reviewed 341 week(s) ago

Hotels.com verified review

The location is very scary but you will get used to it, lol. Local people are very helpful. I would recommend this hotel to everyone, staff was nice, breakfast buffet was good, just the location :(.

Verified traveler

2.0

/10

Reviewed 350 week(s) ago

Expedia Group verified review

Hotel reception closes at 8pm which is useless if you arrive after 9:30pm. Unpleasant staff and unapologetic. Would not recommend

Anna

10.0

/10

Reviewed 376 week(s) ago

Hotels.com verified review

Verified traveler

8.0

/10

Reviewed 377 week(s) ago

Hotels.com verified review

The hotel was good with comfortable bed and was clean. Breakfast was okay. No one on the staff was particularly friendly. Internet did not work in the rooms (all rooms on the 5th Floor, BTW) -- when I told the desk, I got a "It isn't working. Well, it works down here in the lobby. Just use it here". Over the entire 4 day stay, they made no effort to fix the internet problem in the rooms. Also, this part of Naples is very dirty -- lots of garbage on the streets. Good for use as a base of operations to visit more pretty places like Sorrento, Amalfi Coast & Pompeii.

Tara-Jane

8.0

/10

Reviewed 409 week(s) ago

Hotels.com verified review

The area is not great. The hotel name is actually Hotel Prati and was very confusing trying to find it.

Fiona

6.0

/10

Reviewed 443 week(s) ago

Expedia Group verified review

The overall rating was okay, however, it should be noted that the location is not the safest area. Unfortunately, not far from the hotel (virtually across the road) we had two incidents. In the space of a minute two attempts where made to take our belongings. I was with my husband and before we knew it the second attempt resulted in myself being grabbed and pushed to the ground. I pulled the muscles in my neck and arms, as well as, bruising the bone on my elbow and as I knocked my head on the ground I ended up with a bump on the head. People did eventually come to see if we were okay and a lovely lady called the police off the side of the road. Dusk was coming so we had to stay the night. As we did not feel safe, we did not stay for the full duration of our visit and we were able to find alternative accommodation in Sorrento.

Steven

2.0

/10

Reviewed 453 week(s) ago

Hotels.com verified review

This hotel is a DIVE! The photos on line are a joke compared to reality. The facility does not look like it has been updated since the 1950s. Missing electric covers, dirty walls, bed was two twins of different sizes shoved together. I would have walked as soon as I saw the room but it was late and everything was booked because of holiday. I slept on top of the sheets because I was worried about bed bugs. The TV was a 12" monitor. This place was worse than gross. I will be asking for my money back because the photos of the room was a deliberate attempt to deceive. The neighborhood around the hotel is way scary; we locked the door and stayed in Stay way from this place.

Claus

Leisure Family

6.0

/10

Reviewed 16 week(s) ago

Expedia Group verified review

God beliggenhed, pænt værelse, vi var glade for airconditionen. Morgenmaden var pænt dårlig, den vil jeg ikke anbefale, at man tilkøber, der lå varer der var udløbet med op til et år. Det er heller ikke optimalt, at receptionen ikke var bemandede hver dag. Et fint lille og billigt hotel tæt på bymidten af Napoli.

Birte

Leisure

6.0

/10

Reviewed 17 week(s) ago

Expedia Group verified review

Rezeption ist nie besetzt man kann online einchecken. Hierzu das Hotel per WhatsApp kontaktieren... das wird einem aber nicht gesagt. Man steht daher erstmal vor verschlossener Tür. Einrichtung und sauberkeit ok, aber eher Hostel/ Jugendherbers Niveau. Allein die Lage, nah an der Central Ststion ist gut.

Aylin

Leisure with Partner

2.0

/10

Reviewed 22 week(s) ago

Expedia Group verified review

Ich würde dieses Hotel nicht weiterempfehlen und nie wieder buchen. Die Lage ist schrecklich, laut und unsicher. Zu jeder Uhrzeit was los. Das Frühstück lässt zu wünschen übrig wir waren dort einmal und nie wieder, essen bleibt dort mehrere Tage liegen, Wurst, Kuchen etc.. schon hart. Keine Auswahl zum Frühstücken. trotz das wir für bezahlt haben, nie wieder dort hingegangen. Sauberkeit gleich 0. 5 Stock sehr unpraktisch. Fahrstuhl fällt bald auseinander. Dusche läuft über, und man kann sich nicht drehen. Klobürste macht das Klo noch dreckiger. Fenster quietscht. Wasser im Seitenspender mit Wasser einfach aufgefüllt. Personal nie an der Rezeption. Obwohl dort eine Lounge zum sitzen ist, konnte man da nicht rein, mit Schlössern zu geriegelt. Keine Bettdecke oder Bettwäsche bekommen. Nur ein Laken mit denen wir eine Woche lang schlafen mussten. Matratze Flecken. Waschbecken komplett verrostet. Bett quetscht permanent selbst nur beim umdrehen. Ich rate SEHR von diesen Hotel AB.

Dicte

Leisure with Partner

2.0

/10

Reviewed 23 week(s) ago

Expedia Group verified review

The area was super shady and the staff stole from our room durung cleaning. DO NOT live in this area unless you want to experience the following: A group of guys threatened my boyfriend with a knife to make him withdraw money, somebody tried to rob my purse, and we got slapped in the face by some guys driving a scooter. We were only lucky that check in worked, as an employee arrived at the time we tried reaching the place as there were nobody to find…

Barbara

Leisure Family

6.0

/10

Reviewed 83 week(s) ago

Expedia Group verified review

Gute Lage, nah am Bahnhof Garibaldi und Zentrum, alles zu Fuß erreichbar.. Man muss die Registrierung einen Tag vorher machen und kann dadurch auch nachts anreisen. Das Hotel ist durch WhatsApp gut zu kontaktieren. Haben uns das Taxi zum Flughafen bestellt. Das Frühstück ist gut, kleines Buffet aber ausreichend. Das Zimmer ist in Ordnung, das Bad naja könnte saniert werden. Für unseren Kurztrip war das Hotel in Ordnung.

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Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.