Chuzenji Kanaya Hotel

Very nice hotel with a great location!

Such a comfortable hotel! A very well-designed room with good lighting. No detail has been overlooked. The dining room is immaculate and the dinner delicious. Very friendly staff. Beautiful views of Lake Chuzenji. Couldn’t have been more pleased with my stay.

Positives: 1: staff exceptional, friendly and helpful. 2: very, very clean and comfortable; 3. Stunning location. I think all the rooms have lake view (which is across the road). Once the leaves are out it might be more obscured, but stil have a beautiful wilderness-type feel; 4 right on the yumoto onsen Tobu bus line. Easy to get to and from everywhere on that line. Busses run every 1/2 hour or so but the last bus drops off around 7pm, so it’s not a late night; 5. Indoor and outdoor onsen: I was usually in it by myself but it was also early spring off season. The less positives: 1. no bar; 2 no outdoor sitting area (except a couple of benches); 3. While the onsen is nice to have, it’s not nice looking. Would be better to spruce it up with some greenery to hide the ugly fence surrounding; 4. No one informed us of the cafe where lunch can be served. It has a lovely porch and different menu. The dining room gets its own category: 1. The breakfast is mediocre. My least favorite part of the stay. It’s served. Minimal choice. Eggs were strange We actually ordered a boxed breakfast one morning and it was better. 2. Dinner: the food was tasty but very,very expensive for what you get. Small portions. 3. Fine dining. If that’s what you want, that is what you get and pay for. 4. There’s not a lot of choice in town, so no choice but to eat here. I would stay in Nikko and visit lake Chuzenji and do the marshland hike. Not to be missed.

Kind stuff, good food, the condition are much better than I thought. I think the rooms are renovated and very comfortable.

Great room and outstanding service. The breakfast was excellent too

Inflexible service. Cannot communicate in English. Very overpriced restaurant.

Wonderful stay.

Great onsen. Food was expensive. Better to eat in town

most stores in the winter were not open.

Amazing hotel and stuff. Thank you very much. Even the restaurant is wonderful

Excellent quiet and refreshing stay. Just that far away from convenience stores.

I used Chuzenji Kanaya hotel as a hikers stop. The walk up from the town was pretty and the hotel was very smart, clean and friendly. The WiFi was poor but the full sized bath, comfortable bed and room facilities were all super.

Amazing service. Yamazaki San, who is reception lady, her kindness is outstanding!!

This historic hotel, founded it in 1870, is beautifully located and provides an exceptional experience in every way. The staff got a backpack left on the bus back to us within an hour. The onsen is a dream. I would love to be able to return someday.

Nice hotel with western decor. Friendly stafg

A great place to stay in. It is not the type of modern hotel that we usually stayed in. But the feel is different. There’s warmth and a lot of history in the hotel. The staff are also really helpful. The onsen is also a really good experience for us first-timers. The location is also good as its in between the heritage sites and ski resort. I highly recommend this place.

While we found the hotel to be very comfortable, there were a couple of drawbacks. It's rather remote with very few restaurant options nearby, meaning that we had to eat at the hotel restaurant. While the meals were good, they were pricey.

There is nothing in the bin 70 of the hotel. You have to use the hotel restaurant which is good but expensive. You cannot see the lake because of the trees and you hear the noise from the street in front when sleeping with open window

We thoroughly enjoyed our stay. The staff is exceptionally friendly and give superb customer service. The elegant dining room menus for dinner are outstanding and the attention to each detail and is fun to watch unfold with each course. I especially enjoyed the Japanese breakfast option and again every detail is impeccable. The onsen is relaxing and the lake is close by. The hotel shuttle bus is convenient and again the staff is a great asset. We will definitely stay again.

Convenient stopover, on bus route to yumoto onsen and hiking trails. Lovely onsen at the hotel which we used after hiking and in late evening. Half board option gave us an excellent dinner in Japanese/French style