Fairfield by Marriott Tochigi Nikko

We really enjoyed our stay at Fairfield Marriott. The rooms were spacious, very clean, and had a modern layout- the beds were so comfortable. The onsite parking was very convenient as we had a car, and the communal kitchen was especially great for heating up meals. They also had a coffee machine available for guests to use, which was a nice touch. We’d happily stay here again!

Very comfortable and stylish hotel in a quiet setting with rural outlook. A very relaxing stay if you're visiting Nikko and don't mind being a little out of town.

This was the most expensive hotel we stayed in Japan and we arrived late only to find no dining options at the hotel and had to travel into Nikko to eat.

Nice, clean room. Location was great.

The hotel is new and clean and the room is large. The staff was not very helpful and they do not have a reliable shuttle service even though the website says they do. The shuttle makes 3 trips a day for 5 people each time. So they can only shuttle 15 people a day to town or pick up 15 people a day. It is not much of a service so you should plan to rely on the bus which is a 5 minute walk from the hotel.

Fortune to receive an upgrade to a suite. Lovely hotel in a pretty, rural setting. We visited late Autumn, looks like a great base in winter for skiing. Very helpful staff and fabulous buffet!

The staff is amazing and the rooms are lovely. Only issue is the that it is a bit of a distance from town but if you are ok with that this is the perfect option.

Friendly staff and decent sized rooms. Has its own parking lot so that was handy as the location is a bit out from the main area but they also have a shuttle bus. Basic amenities but it was enough for what we needed.

Excellent, cozy hotel in Nikko. Comfortable room and bedding. Very clean and well designed. Nice lounge area and a great selection of quality curated food you can reheat on the kitchen area. I wish the Marriott’s in the US were as nice. Staff was terrific. Several good restaurants are 5-10 minutes walking distance and the main sights are a pretty 30 minute walk but taxis and buses are also available.

Clean, modern room. Small but had all the necessities. Recommend only if you have a car, as it is up a long hill out of town.

Helpful and pleasant staff, great room design/layout, good value

Very good ！

It was an excellent hotel with helpful staff and clean, nice rooms. The location, however, is not very convenient if you don’t have a car- taxis are not always readily available and it’s a 20 minute walk from the hotel to dining and bus options.

Modern clean facility, friendly staff and a large parking lot.

Well, it’s under Marriott brand but the facility is inconviently located with limited shuttle between nikko city center which also all busisiness closes early in the evening. This business should indicate it’s more convenient, friendly for people travel with car then using the public transportation. Limited shuttle between the hotel to Nikko station offers three in the morning and three in tue afternoon/evening with limited seating. I travel light and use the laundry facility to clean, some of the washer in Japan has detergent feeder but it was not indicated on the hotel information or in the laundry room. When I asked the front desk staff, he elegantly said it’s written all over in the laundry room. I went back to look for the sign says washer has auto detergent feeder and I was able located the sign written in Japanese “detergent” included in top of the washing machine lid. With the lid opened as most unused washing machine, the notice is obscured behind the lid. I don’t think some of the staff actually done any traveling themselves to experience the needs of the travelers.

Everything was perfect, rooms, staff

Transport to/from the hotel was inadequate, with 5 spots only allocated for the bus…with no taxi bookings on busy days you have to push your cases 35 Minutes up a big hill…ridiculous

All very good except the shuttle and bus options to and from the hotel were very limited Food at hotel was okay given there is no restaurant available Nearby food choices were limited

Reception staff, especially the Supervisor when we checked in (10/18/25) was not accommodating. We were just requesting for upper floor when she said “ you need your VIP guest number before we can even discuss your request. For a small room worth almost $500.00 you can’t even request for a higher room? VERY UNSAT Customer Service. If I can rate her customer service lower than Very Poor!! I would. She broke my highest expectation for Japanese customer service!!

Very comfortable bed. Spotless room. The walk up the hill is a little challenging (but do-ble) and we saw taxis.