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Hotel Sierra Resort Hakuba

Hotels
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9.4
/10
Exceptional
165 reviews

What Guests Say About Their Stay

Stewart B.

10.0
/ 10
Extremely welcoming and good English speaking staff. The hotel goes out of their way to provide convenience for the guest. Complimentry food, wine and sake during the afternoon and evening is a great touch. I had requests including a flower bouquet for my wife on our honeymoon and all were met with a smile. Definitely the best run hotel I've encountered. Would 100% recommend.

Stephanie

10.0
/ 10
Clean rooms, friendly staff and overall amazing property! The amenities were wonderful! There are both private and shared onsens you can take advantage of, complimentary happy hour drinks and snacks, massage chairs, and a complimentary shuttle that you can reserve spots on to take you through the town and slopes!

Eleni

10.0
/ 10
The breakfast was wonderful. Something for everyone. Also the daily outdoor winter lunch was very good too. One night we had the Chef’s dinner and it really was excellent. No point arriving before your room is ready because there is literally nothing to do, even though the room may be ready, you can’t have it till 3pm.

Mazen

10.0
/ 10
The resort was first class. We loved the Onsen which they had both private and public. They had no restrictions on Tattoos. The breakfast was great and we saved a lot of money on dinners since they had free wine, soups, miso, udon, etc every afternoon.
In the Area
See Map
14863-6 Hokujo, Kitaazumi-gun, Nagano, Kitaazumi, Chubu, Japan, 399-9301

Main Facilities

Read More
Restaurant
Swimming Pool
24-Hour Front Desk
WiFi
Elevator
Hotel Sierra Resort Hakuba is a hotel is located at Hakuba-mura. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Hotel Sierra Resort Hakuba

14863-6 Hokujo, Kitaazumi-gun, Nagano, Kitaazumi, Chubu, Japan, 399-9301
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Lobby Hotel Sierra Resort Hakuba
Lobby 2 Hotel Sierra Resort Hakuba

Discover More About Hotel Sierra Resort Hakuba

General


Near Tsugaike Ski Resort

Location


Located in Hakuba, Hotel Sierra Resort Hakuba is in the mountains, within a 5-minute drive of Tsugaike Ski Resort and Hakuba Iwatake Ski Resort. This hotel is 2.5 mi (4.1 km) from Hakuba Norikura Onsen Ski Resort and 3.6 mi (5.9 km) from Happo-one Adam Gondola.

Attractions


Distances are displayed to the nearest 0.1 mile and kilometer.

Tsugaike Ski Resort - 2.3 km / 1.4 mi
Saera ski resort Oze - 2.3 km / 1.4 mi
Hakuba Iwatake Ski Resort - 2.5 km / 1.5 mi
Maeyama Hyakutai Kannon - 2.6 km / 1.6 mi
Iwatake Onsen - 2.6 km / 1.6 mi
Hakuba Norikura Onsen Ski Resort - 4 km / 2.5 mi
Kurashita Onsen - 4.2 km / 2.6 mi
Happo Information Center - 5.2 km / 3.2 mi
Hakuba Ski Jumping Stadium - 5.2 km / 3.3 mi
Happo-one Adam Gondola - 5.9 km / 3.6 mi
Hakuba Koruchina Ski Area - 5.9 km / 3.7 mi
Hakuba Happo-One Ski Area - 5.9 km / 3.7 mi
Hakuba Mini Train Park - 6.1 km / 3.8 mi
Oide Park - 6.1 km / 3.8 mi
Wadanonomori Church - 6.2 km / 3.9 mi

The preferred airport for Hotel Sierra Resort Hakuba is Shinshu - Matsumoto Airport (MMJ) - 76.3 km / 47.4 mi

Facilities


Be sure to enjoy recreational amenities, including hot springs, karaoke, and a seasonal outdoor pool. This hotel also features complimentary wireless internet access, concierge services, and ski storage.

Business Facilities


Featured amenities include limo/town car service, a 24-hour front desk, and multilingual staff. Free self parking is available onsite.

Dining


Satisfy your appetite at メインダイニング, one of the hotel's 2 restaurants. Buffet breakfasts are available daily from 7:00 AM to 9:00 AM for a fee.

Rooms


Treat yourself to a stay in one of the 74 guestrooms, featuring heated floors and LCD televisions. Your pillowtop bed comes with down comforters and premium bedding. Cable programming and DVD players are provided for your entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms with shower/tub combinations feature deep soaking bathtubs and complimentary toiletries.

All facilities in Hotel Sierra Resort Hakuba

Bar, Cafe and Lounge Hotel Sierra Resort Hakuba
Bar, Cafe and Lounge
Entertainment Facility Hotel Sierra Resort Hakuba
Entertainment Facility
Common Space Hotel Sierra Resort Hakuba
Common Space
Lobby Hotel Sierra Resort Hakuba
Lobby
Exterior Hotel Sierra Resort Hakuba
Exterior

Hotel Services

  • Luggage storage
  • Porter
  • Multilingual staff
  • 24-hour Receptionist
  • Concierge

General

  • Banquet
  • Fireplace in lobby
  • Parking
  • Terrace

Public Facilities

  • Smoke-free area
  • Safety deposit box
  • Coffee/tea in lobby
  • Elevator

Things to Do

  • Karaoke
  • Garden
  • Outdoor pool

Sports and Recreations

  • Table tennis
  • Ski storage
  • Billiard

Food and Drinks

  • Breakfast
  • Snack bar

Transportation

  • Limo or town car service

Connectivity

  • Free WiFi

Accommodation Policy & General Information in Hotel Sierra Resort Hakuba

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

Check-in/Check-out Time

Check-in:
15:00 - 20:00
Check-out:
Before 10:00

General Check-in Instructions

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards, mobile payments, and cash
  • Safety features at this property include a fire extinguisher
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
, If you are planning to arrive after 6:00 AM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Pets

Service Animals Allowed
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General Information

Popular Facilities
Restaurant, Swimming Pool, 24-Hour Front Desk, WiFi, Elevator
Check-In / Check-Out Time
From 15:00 - 20:00 - to 10:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Hotel Sierra Resort Hakuba
74
Number of floors in Hotel Sierra Resort Hakuba
2
Another facilities in Hotel Sierra Resort Hakuba
Luggage storage, Porter, Multilingual staff, 24-hour Receptionist, Concierge

Frequently asked question in Hotel Sierra Resort Hakuba

What are available facilities at Hotel Sierra Resort Hakuba?
There are top facilites at Hotel Sierra Resort Hakuba such as Restaurant, Swimming Pool, 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Hotel Sierra Resort Hakuba?
The standard check-in time at Hotel Sierra Resort Hakuba is starting from 15:00 - 20:00 while the latest check-out time is at Before 10:00
Does Hotel Sierra Resort Hakuba provide breakfast?
Yes, Hotel Sierra Resort Hakuba provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Hotel Sierra Resort Hakuba?
Hotel Sierra Resort Hakuba is a 4.0-star hotel.
How many floors does Hotel Sierra Resort Hakuba have?
Hotel Sierra Resort Hakuba has 2 floors.
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More Reviews from Other Guests in Hotel Sierra Resort Hakuba

Overall Ratings & Reviews Hotel Sierra Resort Hakuba

Traveloka (4)
Other sources (161)
9.4
Exceptional
From 161 reviews
Cleanliness

9.4

Room Comfort

9.2

Service and Facilites

9.4

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Hotel Sierra Resort Hakuba

Number of reviews per page
20
40
Top reviews
Kirk
8.0
/10
Reviewed 25 week(s) ago

Hotels.com verified review

The property is nice, the onsen is a terrific feature and the staff were excellent and helpful with our many questions for inbound/outbound travel. However, for upwards of $400 per night, the dining options were rather basic and, given the hotel's somewhat remote location, the sporadic shuttle schedule and drop-off locations made the ski resorts somewhat of a challenge to reach.
Read More
Stephanie
icon-with Partner
with Partner
10.0
/10
Reviewed 28 week(s) ago

Hotels.com verified review

Clean rooms, friendly staff and overall amazing property! The amenities were wonderful! There are both private and shared onsens you can take advantage of, complimentary happy hour drinks and snacks, massage chairs, and a complimentary shuttle that you can reserve spots on to take you through the town and slopes!
Luke
icon-with Friends
with Friends
10.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

Amazing place to stay. Absolutely will be back
Eleni
10.0
/10
Reviewed 35 week(s) ago

Expedia Group verified review

The breakfast was wonderful. Something for everyone. Also the daily outdoor winter lunch was very good too. One night we had the Chef’s dinner and it really was excellent. No point arriving before your room is ready because there is literally nothing to do, even though the room may be ready, you can’t have it till 3pm.
Kiara
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 71 week(s) ago

Expedia Group verified review

This property was beautiful and very clean. Staff are super friendly and accomodating. It is a bit out the way from main areas of Hakuba. However, the hotel does have a shuttle bus, only on a limited schedule though.
Mazen
icon-with Partner
with Partner
10.0
/10
Reviewed 76 week(s) ago

Hotels.com verified review

The resort was first class. We loved the Onsen which they had both private and public. They had no restrictions on Tattoos. The breakfast was great and we saved a lot of money on dinners since they had free wine, soups, miso, udon, etc every afternoon.
Mercy A
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 77 week(s) ago

Expedia Group verified review

The property is very expensive for the area. The service was lovely except for the last day when we needed to leave the hotel and get to the bus station to leave Hakuba. The front desk staff was unable to find a taxi to pick us up and the hotel shuttle could not be sent to the bus station for an 8 am instead of 9 am run. We were not able to make the departure bus that we hoped to get on. We eventually took the hotel's shuttle van 30 minutes after our hoped for departure and caught a bus out of town and Aside from the lack of transportation coordination and the fact that the hotel charged me an additional $500 at checkout for my kids lodging and food (which I thought I had paid through the high Expedia price of $1,600 for 2 nights) there was much that was good about the hotel. We loved our beautiful dinners and breakfast buffets, the room was spacious and comfortable, the complimentary wine at happy hour in the lounge was lovely. But in the end, the very high price per night for the 4 of us paired with the stress on our departure day (which we began talking with the hotel staff about the afternoon prior) made for a less than perfect experience.
Read More
Kim Leong
icon-Leisure with Friends
Leisure with Friends
6.0
/10
Reviewed 77 week(s) ago

Expedia Group verified review

I booked this property for the sole purpose of snow sports in Hakuba. However, I feel this property is not designed and build for winter season. To access the rooms from the main building (lobby, restaurants etc), one has to walk through an unheated walkway, expose to the cold and wind. Imagine doing this at -6 degrees temperature. The snow equipment storage is an after-thought. It is a container situated outside on the driveway. It is not a dry room and to access the snow equipment, one has to be expose to the elements again. (this time, there are no shelters to protect the guest).
Read More
Drew
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 78 week(s) ago

Expedia Group verified review

Amazing property, onsen, happy hour. Shuttle service however could have more times, frequency, or on demand service.
Jayson
icon-with Partner
with Partner
10.0
/10
Reviewed 128 week(s) ago

Expedia Group verified review

We loved everything about our stay in Sierra. The location is in the middle of stunning forest, very close to ski slopes, lovely food options are available through the day. Nothing can be better than enjoying private onsen after a day of skiing. Lovelies stuff. We will definitely be back!
Tariq
10.0
/10
Reviewed 128 week(s) ago

Expedia Group verified review

Great property, staff and experience
Marcello
icon-Business and Leisure with Pet
Business and Leisure with Pet
10.0
/10
Reviewed 129 week(s) ago

Expedia Group verified review

Nice scenic location. Great service, complementary food and drink option throughout the day. Great private onsens as well.
Norio
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 129 week(s) ago

Expedia Group verified review

Serene environment with unexpected services like complimentary beverages and snacks at the lounge and lobby
Yuanze
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 135 week(s) ago

Expedia Group verified review

The shuttle bus that stops at Sierra is limited, but is enough. Overall experience is very good, much better than other places I stayed at Hakuba.
Mia
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 136 week(s) ago

Expedia Group verified review

My partner and I were absolutely blown away when we arrived at this property in the middle of a snow season. I can’t even describe it beauty. Everything was conveniently, with a light lunch/dinner provided at no charge. It was so nice to come home from a day at the slopes and eat amazing warm food! They also provide afternoon tea with wine, where you can overlook a gorgeous view. Complimentary private onsens was another highlight. The rooms were spacious, very clean and had heated floors. Transport to town and ski resorts was so easy, as was hitting ski gear. We will definitely be back!
Read More
Magdalena
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 138 week(s) ago

Expedia Group verified review

Beautiful property. Wonderful breakfast and Onsen. Inccredibly relaxing.
Verified traveler
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 185 week(s) ago

Expedia Group verified review

We had a wonderful time! The property is beautiful and the bus is easy to get to dinner and back. We struggled with the room being a bit hot but overall would stay again.
Erin
icon-Leisure
Leisure
10.0
/10
Reviewed 186 week(s) ago

Expedia Group verified review

A great place to stay. The shuttle to the door, close proximity to the snowfields, onsen when we returned from a day on the snow, welcome drinks each day, a hot soup or curry available on return and friendly staff who were very helpful made our stay outstanding. Definitely recommend.
Christopher
icon-Business and Leisure Family
Business and Leisure Family
10.0
/10
Reviewed 186 week(s) ago

Expedia Group verified review

Fantastic property, quaint feeling, great amenities. The room is a bit dated and pillows and bed is rock solid hard. But the hotel has many other qualities that make up. The view of the natural surroundings is amazing. The Onsen private and non private was great. Staff tried really hard to make the best stay possible. Was nice to have a tea lounge to sit in daily, unlimited natural water and apple juice and some hot wine. They have a light snack canteen, that free until 8pm, at this point what’s the need for a convenience store everything is at your fingertips here. I had a great stay and can’t wait to come back again.
Read More
qq
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 188 week(s) ago

Expedia Group verified review

Best ski hotel I ever stayed. Every staff we encountered are warm and friendly. Private Onsen and breakfast is awesome as well. Tons of complimentary food/snacks/drinks across the property. 10/10 best experience.
Number of reviews per page
20
40

Ready to make up your mind?

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Lobby 4 Hotel Sierra Resort Hakuba

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

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Overall Ratings & Reviews Hotel Sierra Resort Hakuba

Traveloka (4)
Other sources (161)
9.4
Exceptional
From 161 reviews
Cleanliness

9.4

Room Comfort

9.2

Service and Facilites

9.4

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Hotel Sierra Resort Hakuba

Number of reviews per page
20
40
Top reviews
Kirk
8.0
/10
Reviewed 25 week(s) ago

Hotels.com verified review

The property is nice, the onsen is a terrific feature and the staff were excellent and helpful with our many questions for inbound/outbound travel. However, for upwards of $400 per night, the dining options were rather basic and, given the hotel's somewhat remote location, the sporadic shuttle schedule and drop-off locations made the ski resorts somewhat of a challenge to reach.
Read More
Stephanie
icon-with Partner
with Partner
10.0
/10
Reviewed 28 week(s) ago

Hotels.com verified review

Clean rooms, friendly staff and overall amazing property! The amenities were wonderful! There are both private and shared onsens you can take advantage of, complimentary happy hour drinks and snacks, massage chairs, and a complimentary shuttle that you can reserve spots on to take you through the town and slopes!
Luke
icon-with Friends
with Friends
10.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

Amazing place to stay. Absolutely will be back
Eleni
10.0
/10
Reviewed 35 week(s) ago

Expedia Group verified review

The breakfast was wonderful. Something for everyone. Also the daily outdoor winter lunch was very good too. One night we had the Chef’s dinner and it really was excellent. No point arriving before your room is ready because there is literally nothing to do, even though the room may be ready, you can’t have it till 3pm.
Kiara
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 71 week(s) ago

Expedia Group verified review

This property was beautiful and very clean. Staff are super friendly and accomodating. It is a bit out the way from main areas of Hakuba. However, the hotel does have a shuttle bus, only on a limited schedule though.
Mazen
icon-with Partner
with Partner
10.0
/10
Reviewed 76 week(s) ago

Hotels.com verified review

The resort was first class. We loved the Onsen which they had both private and public. They had no restrictions on Tattoos. The breakfast was great and we saved a lot of money on dinners since they had free wine, soups, miso, udon, etc every afternoon.
Mercy A
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 77 week(s) ago

Expedia Group verified review

The property is very expensive for the area. The service was lovely except for the last day when we needed to leave the hotel and get to the bus station to leave Hakuba. The front desk staff was unable to find a taxi to pick us up and the hotel shuttle could not be sent to the bus station for an 8 am instead of 9 am run. We were not able to make the departure bus that we hoped to get on. We eventually took the hotel's shuttle van 30 minutes after our hoped for departure and caught a bus out of town and Aside from the lack of transportation coordination and the fact that the hotel charged me an additional $500 at checkout for my kids lodging and food (which I thought I had paid through the high Expedia price of $1,600 for 2 nights) there was much that was good about the hotel. We loved our beautiful dinners and breakfast buffets, the room was spacious and comfortable, the complimentary wine at happy hour in the lounge was lovely. But in the end, the very high price per night for the 4 of us paired with the stress on our departure day (which we began talking with the hotel staff about the afternoon prior) made for a less than perfect experience.
Read More
Kim Leong
icon-Leisure with Friends
Leisure with Friends
6.0
/10
Reviewed 77 week(s) ago

Expedia Group verified review

I booked this property for the sole purpose of snow sports in Hakuba. However, I feel this property is not designed and build for winter season. To access the rooms from the main building (lobby, restaurants etc), one has to walk through an unheated walkway, expose to the cold and wind. Imagine doing this at -6 degrees temperature. The snow equipment storage is an after-thought. It is a container situated outside on the driveway. It is not a dry room and to access the snow equipment, one has to be expose to the elements again. (this time, there are no shelters to protect the guest).
Read More
Drew
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 78 week(s) ago

Expedia Group verified review

Amazing property, onsen, happy hour. Shuttle service however could have more times, frequency, or on demand service.
Jayson
icon-with Partner
with Partner
10.0
/10
Reviewed 128 week(s) ago

Expedia Group verified review

We loved everything about our stay in Sierra. The location is in the middle of stunning forest, very close to ski slopes, lovely food options are available through the day. Nothing can be better than enjoying private onsen after a day of skiing. Lovelies stuff. We will definitely be back!
Tariq
10.0
/10
Reviewed 128 week(s) ago

Expedia Group verified review

Great property, staff and experience
Marcello
icon-Business and Leisure with Pet
Business and Leisure with Pet
10.0
/10
Reviewed 129 week(s) ago

Expedia Group verified review

Nice scenic location. Great service, complementary food and drink option throughout the day. Great private onsens as well.
Norio
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 129 week(s) ago

Expedia Group verified review

Serene environment with unexpected services like complimentary beverages and snacks at the lounge and lobby
Yuanze
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 135 week(s) ago

Expedia Group verified review

The shuttle bus that stops at Sierra is limited, but is enough. Overall experience is very good, much better than other places I stayed at Hakuba.
Mia
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 136 week(s) ago

Expedia Group verified review

My partner and I were absolutely blown away when we arrived at this property in the middle of a snow season. I can’t even describe it beauty. Everything was conveniently, with a light lunch/dinner provided at no charge. It was so nice to come home from a day at the slopes and eat amazing warm food! They also provide afternoon tea with wine, where you can overlook a gorgeous view. Complimentary private onsens was another highlight. The rooms were spacious, very clean and had heated floors. Transport to town and ski resorts was so easy, as was hitting ski gear. We will definitely be back!
Read More
Magdalena
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 138 week(s) ago

Expedia Group verified review

Beautiful property. Wonderful breakfast and Onsen. Inccredibly relaxing.
Verified traveler
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 185 week(s) ago

Expedia Group verified review

We had a wonderful time! The property is beautiful and the bus is easy to get to dinner and back. We struggled with the room being a bit hot but overall would stay again.
Erin
icon-Leisure
Leisure
10.0
/10
Reviewed 186 week(s) ago

Expedia Group verified review

A great place to stay. The shuttle to the door, close proximity to the snowfields, onsen when we returned from a day on the snow, welcome drinks each day, a hot soup or curry available on return and friendly staff who were very helpful made our stay outstanding. Definitely recommend.
Christopher
icon-Business and Leisure Family
Business and Leisure Family
10.0
/10
Reviewed 186 week(s) ago

Expedia Group verified review

Fantastic property, quaint feeling, great amenities. The room is a bit dated and pillows and bed is rock solid hard. But the hotel has many other qualities that make up. The view of the natural surroundings is amazing. The Onsen private and non private was great. Staff tried really hard to make the best stay possible. Was nice to have a tea lounge to sit in daily, unlimited natural water and apple juice and some hot wine. They have a light snack canteen, that free until 8pm, at this point what’s the need for a convenience store everything is at your fingertips here. I had a great stay and can’t wait to come back again.
Read More
qq
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 188 week(s) ago

Expedia Group verified review

Best ski hotel I ever stayed. Every staff we encountered are warm and friendly. Private Onsen and breakfast is awesome as well. Tons of complimentary food/snacks/drinks across the property. 10/10 best experience.
Number of reviews per page
20
40