Phoenix Seagaia Ocean Tower

Big room with amazing view. Loved the onsen.

Room was very comfortable and very spacious. Facilities were in great condition. Staff was helpful and friendly. Main downside was we stayed on 30 Sep and just missed their summer season by 1 day so outdoor pool was closed. This was despite the weather being 30c. Disappointing.

太棒的體驗，唯一美中不足是9/29 Pine Terrace早餐要等太久了，所以後來放棄了：其他都覺得很讚的體驗，有機會會帶家人一同入住，感謝你們。

They don’t have enough number of staffs to serve the guests. Bars are closed early without notifications, and you’ll have to wait more than 30 minutes for breakfast.

Everyone was super friendly and always smiling. I felt welcomed and treated well. I will come back again for sure!!

The hotel property seems too big for the staff to manage. They try hard, but this hotel is unnecessarily big and so problems arise. The parking lot is as big as Disneyland so arrival, checkin and luggage drop off is hard. When I got there, no one helped me with my luggage bc they were fawning over other guests - so I looked for a cart, lloaded my luggage and pushed the heavy cart into the hotel myself. I informed the checkout desk that this happened, who then send me to a dirty room. Filthy towels, toothbrushes, coffee cups, bottles in the room. I complained and was moved to a better room where we had a towel flecked with hairs -- I doubt if they were facial hairs. And for a seaside resort in the summer, I was perplexed why the pool was drained. Its like throwing a birthday party without a cake. What's the point? The staff and manager were very apologetic. But this place is just too big for them to manage. I would choose a different hotel next time.

The place is really relaxing. Staff are friendly and accomodating. Definitely coming back.

All the stuff so nice

Exterior and interior can do some refresh but room space is sufficient and ocean view is amazing. The room smells abit musty when first enter but some perfume can help

Fantastic hotel, staff is amazing and helpful. Restaurants are top notch, though a touch on the pricey side but the quality and service merit it. Maybe one other mid price restaurant when you don't feel like going too fancy would be nice. We were not able to take advantage of the Onsen due to tattoos and the pool did not seem to be open for some reason. The shopping area is a real bonus and was quite well priced with some fun and interesting items there. Has trouble trying to cast from our computers onto the TV in the room but that was common in a lot of the hotels on our trip. Understanding that they want you to use the hotel and resort but a bit more information about the city and surrounding areas to visit would also add to the experience. Easily the nicest room and view we had on our whole trip in Japan though!

There are so many facilities for your choice like onsen, golf, running, Bicycling.

バブルのホテル、無駄な空間で広々としているが、何をするにも全てが遠かった。駐車場ちょいとおい。 温泉があることで選択したが、かなり遠くにあり、更に部屋着のまま外に出れずいちいち着替えなくてはならず不便。更に23時まで。朝も着替えて行くに億劫。食事も遠い。ゴルフで寝て泊まるだけなら、と今回はゴルフではなかったので、温泉宿泊には向かないかも。ゴルフ有きの客以外も取り込むなら、もう少し改善しないとまた、、、。

The best experience do far in Japan

Very relaxing and luxurious time here. Excellent customer service. Spacious and modern rooms. Very peaceful feeling from the spacious grounds and seaside views. Good hot springs! You will be glad you came here! We’ll be back.

We stayed here with our two year old and four month old. Excellent view from the ocean-facing room and very family friendly. The room was very comfortable and the restaurants in the hotel were good. There’s bike hire available for the kids and a very clean indoor pool (outdoor pool closed when we visited as it was winter)

Very nice Onsen

Great views, lots of stores and restaurants on site. The onsen was great and overall very relaxing experience.

Very nice place to live. Friendly and professional front desk people. Great food choices.

Please avoid this hotel if possible, I would like to give 0 star if possible. Very disappointing. It doesn’t feel like you are visiting one of the Japan’s hotel. 1) when I check in to the room, I noticed some blood around the bathtub area. After called room service, they just send someone here to wipe it off with a towel. No apologies or any kind of explanation. 2) the Onsens are far away from the building. Extremely inconvenient in the winter times. The Onsen facilities are dirty and unorganized. I see a family with young kids dip into the water without any pre-clean. No staff around to keep everything clean and organized. 3) no customer service, staff is cold and looks like they don’t even care if you are there or not. They don’t care about your visit. 4) can’t call a taxi for you. When I check out, I asked to call a taxi, they explained to me that they can’t call taxi. All you can do is wait till there is one come in randomly. I waited 30 mins in the cold and windy weather. No taxi came, I ended up with taking bus with 2 huge luggage. The entire visit is way over just disappointed, almost to a level that’s regrettable/horrible. I feel like escaped from Miyazaki. Don’t get me wrong, Miyazaki is a beautiful city with amazing ocean and forests view. Just avoid this hotel then you should be fine. Forget to mention the food is horrible. Half board is definitely a rip off.

Great hotel with a great ocean view and onsen on site. Only issues I had were the following: if you don't rent or own a car, getting around will be somewhat inconvenient unless you're willing to shill out taxi fees. Restaurant was good but most restaurants in the hotel were fairly steep for a rural area of Japan. The onsen was great but there were spider webs all over the ceiling which was off-putting. The bedding sheets and pillow were lackluster for a hotel of this scale. Overall though, I'd still visit again.