Rihga Gran Kyoto

Room was amazing. Unfortunately we could only get the double twin beds so it ate into our space but the location was amazing, it has very good air conditioning. The bathroom was amazing and the highlight of the room!!! Hotel is 3-4 mins from the station and only 1 exit away from the nishiki market… suuuuper convenient!!! My Tokyo hotel was not that great but if I ever come back I’m staying here again for sure!!!

I didn’t have breakfast but I enjoyed the service of free soft drinks and dessert.

Staff was very helpful. I had lost my earphones and had already moved on to Osaka and Hiroshima. I contacted staff and they were very responsive and communicated well even holding the earphones for a couple of days until I could return to pick them up.

Wonderful hotel! Great location and the staff were amazing.

Great hotel to stay in. Staff was helpful but could be better. Very clean, room size was enough and amenities is ok.

This property was recommended by a local friend as this was my 2nd Kyoto visit within 2yrs. Incredibly convenient location & a few mins walk to Kyoto Station. Many convenience store & small restaurants in the immediate area as we tried a small local izakaya pub late at night after a late arrival around 9pm. It is an incredible value as we researched & reserved the room from Hawaii, & paid at the property. Only 1 concerns & recommendations for the hotel management team: Install a Master DIMMER switch on the wall by the room entrance door! If one PULLS OUT the room key which is necessary to activate all the lights in the room, everything will go 100% dark. So if you are a senior citizen, a “night light” or a master dimmer will allow you reduce the overall level of brightness in the room. Again it is ALL on & remove the room key from the lighting master key slot, everything will go totally DARK…This recommendation should be researched. Perhaps maybe even include a portable plug-in “night light” in the respective rooms as a thoughtful option for SENIORS who wake up in the middle of the night to use the toilet WITHOUT blazing ALL the light in every area of the room. I’m convinced that this will incur a minor cost, but will pay off dividends in spades, as a very small addition to making this property & the respective rooms a bit more user friendly & accommodating to senior travelers.. Thank you! RG from Hawaii. “ {.*

My Rihga Gran Kyoto stay was wonderful. I loved my room & the property in general. There were lots of elegant features & breakfast was scrumptious. The staff was challenging. The front desk staff struggled to communicate, not because of the language (Google translate eliminates that problem) but because of their frame of reference. Simple things like help booking a dinner at a full place was so hard for them ton imagine. can you call & see if they have room for 1 person at the bar was inconceivable to them. They were astounded when I was repeatedly able to get in to places the website said were full. Same thing with requests to update my key when I added dates to my stay. No you must come down on the check out day & get a new key for the additional 3 rooms. No was their favorite word. So different from the staff at my Tokyo & Osaka hotels. I want to add that it takes them forever to do anything & always requires 3 people. I had some medication sent to me through DHL. It was very hard to get them to tell me when it arrived. They really need at least 1 English speaker.

A very solid tourist class 4 star hotel. Rooms were immaculately clean. Some rooms are a bit on the small side but not bad for Japan. The location is perfect just a couple blocks from the main train station. The breakfast was ok. Free soft drinks and coffee at all times is a nice touch. The bathrooms are huge. Very solid if you don’t plan on spending too much time inside the room. All spaces in the hotel were immaculately clean.

Loved everything about this place, the shower, the buffet, the staff and the area! All lovely! Would definitely stay here again

outstanding hotel. two blocks from train station. definitely recommend.

Location was good, walking distance to Kyoto Station. Got the superior twin room, which was a decent size compared to other hotel rooms. However, there was no view from our window. Room amenities and daily housekeeping was great. They offered free drinks in the lounge. Breakfast was okay for the price, not a lot of choices for a buffet. Had better breakfast elsewhere. Front desk staff was okay.

Very clean

Regular Double Bed Guest room was too small for 2 travelers. No room for a second suitcase. The table and chairs are sized for toddlers, not adults. Highly recommend booking a suite if you’re not traveling solo. The rooms were very clean though.

Close to station and taxis . Very helpful staff and all around service. Regular standard rooms are smaller than usual but the quality of everything else makes up for it. I will definitely be staying here again

The hotel is nice and near the train station. They offer complimentary soft drinks and coffee starting at 10:30. You are also given 3-1000 yen vouchers to use toward food and drinks within the hotel. There are pay washer/dryers for guests' use and an onsen. The rooms are nice with a daily complimentary bottled water per person. However, the room lacked suffient outlets to charge everyone's device. Also, nothing to hang towels on or closet space for clothes. We had to live out of our suitcases with insuffient space to store the suitcases so one was open in front of the door.

The best hotel to stay in Kyoto. The hotel’s conveniently located near the trains, but is also in the quieter side of Kyoto which I prioritise on my holidays. The staff were incredibly helpful and kind. The hotel itself had great breakfast an ambience to the hotel. 5/5 stars!!

It was cleN

Loved this hotel; rooms were the largest of all the hotels we stayed while in Japan. Breakfast offered a variety that didn’t change much from day to day but it was great. About a 5 minute walk from Kyoto station where connecting trains and buses are easily available. Of note, most day tours meet up about 3 minutes walk from the hotel. The only thing to note; some of the main areas of Kyoto a tourist may want to see are about a 40-50 minute walk from the hotel. Highly recommend this hotel, absolutely loved it, thank you to the wonderful staff!!!

Clean room Location is good near the kyoto station but not so much to eat Breakfast is not good and finding nearby breakfast spots was very difficult

Our biggest complaint was the air quality in the rooms. We became heavily congested but found that went away after a few hours out of the room. We’d just come from a hotel in Tokyo and did not have this issue and we each were taking allergy meds each day. While there was not an odor it seemed as though they knew of the issue as an air purifier was in the room at check in. This didn’t help. We ended up finding we could open the window about 4 inches to get an air flow and disabled their a/c system. This did make it a bit better. Additionally, there were small gnats or flies in the room at check in and throughout the stay. I heard others complaining in an elevator so we knew it was not just us having a suboptimal experience. One other note: There was only one laundry machine on our floor with a 2 hour cycle for one load, so it was always in use.