Tokyu Stay Hakata

We stayed here after staying at two other Tokyu Stay properties during our Japan trip, and unfortunately this was our least favorite. The rooms felt older than expected, weren’t very clean, and there were unpleasant odors throughout our stay. Our room was also right next to the train line, so we heard trams throughout the night and ended up taking sleeping pills both nights just to get some rest. The hotel is within walking distance of Hakata Station, but it’s farther than we expected. The staff were kind enough to lend me a curling iron, which I appreciated. However, when we asked for extra pillows because the ones in the room were extremely thin, we were told there weren’t any available. Overall, the stay wasn’t terrible, but for the price and location, there are much nicer hotels in the area that offer a better experience. I personally wouldn’t choose to stay here again.

Good

We really enjoyed our stay here! The room was clean, comfortable, and had everything we needed. The location was great too, and it was easy to get around Fukuoka. One thing we really appreciated was having a washer and dryer in the room it honestly came in clutch after a few days of traveling and made our trip so much easier. The staff were all friendly and welcoming, and the whole stay was smooth from check-in to check-out. We’d definitely stay here again next time we’re in Fukuoka!

The drinks at the music bar was a really nice why to wind down after coming back from a busy day. The breakfast was absolutely worth having.

Love the ensuite washer dryer for rhe convenience!

The room and hotel in general are very well maintained and clean. The staff were friendly and accommodating and while the breakfast options were semi-limited, all of the options were tasty and of good quality.

Clean room with washer/dryer. Breakfast was good. Rooms are bigger than the ones we stayed in Toyko. Staff generally friendly but not all staff greeted you and service request was subpar. They charge for lost key but will retract if you find it later.

This hotel was so beautiful inside. You get a complimentary drink. They have a washer/dryer in your room. The amenities were just what we needed. I plan on staying again.

Hotel booked me for the wrong night, the staff was super rude and refused to even let me purchase another room. Then they refused any sort of reimbursement. Not to mention their entire lobby smells like cigarettes.

Flexible room cleaning options ideal for longer stays.

Good location. With washing machine in the room.

We’ve stayed at many various hotels in Japan and have never come across a hotel where the staff have been as unhelpful and dismissive as the ones at Tokyu Stay Hakata. From the front desk staff to some of the restaurant staff. Linh at the front desk was particularly unhelpful. A female staff member who made our drinks at the restaurant was lovely and very friendly. Hotel itself was basic, somewhat clean (the elevators were dirty, bathrooms need more thorough cleaning), comfortable beds, location was a 10-15 minute walk from Hakata station. The in room washer and dryer were great. They’ll only do a full clean of your room once every 7 days, you can pay extra for room cleaning/bed changing if needed.

We love to have the laundry machine in our room , convenient, but it took 3 hrs to dry one load of wash…… so we left it over night to Do its work .

Room was very clean. Room cleaning options are very good. We chose the towel and rubbish exchange, no entry. We like Tokyu Stay because of the washer/dryer in the room; it's very convenient to do laundry at night. Staff was very helpful, especially when we had a problem with the washer. Amenities they offer are very nice. This Tokyu Stay had a water dispenser in the lobby and complimentary juice and coffee in the evening. Location is about a 10 minute walk from Hakata station. It was a bit of a challenge maneuvering the streets with luggage in tow. On the day of departure, we caught a taxi to Fukuoka airport, much easier. Front desk can call a taxi for you. Without luggage, walking to Hakata station to eat or shop is not a problem.

Rooms are clean and hotel is in a convenient location by the station. We had a room on the railway tracks which was very noisy. A train passed through every 2 minutes. The hotel is nice and relatively modern. The rooms are small, washing machine is pretty useless but only ok if you plan on putting a very small load as the dryer doesn’t dry the clothes. Would only recommend for a short stay and if you choose a room away from the railway side.

We have washing machine/ dryer and microwave in our room. Near the hakata station and malls. Ambiance is friendly. We truly enjoyed our stay here.

It's a very basic hotel with small rooms. Near to Hakata station so if you are looking for a one-night stay close to the station, it does the job. Other than that, not sure why you'd want this location. Washing machine in the room which is helpful if you are travelling light and don't want to supervise washing in a laundry room. There is a small bar in the lobby but it was a bit cold and sterile - I've stayed in similar properties with better atmosphere. In the end it comes down to the price you can get it for and the location - it's perfectly serviceable if it matches your budget and location.

Staff welcomed, room size is OK.

Convenient location near the station. Staff were friendly, professional, and helpful. Really appreciate having a washing machine inside the room. Thank you.

Good clean room nice bathroom. Great staff. Breakfast good