Cozumel Palace - All-Inclusive

Others
9.0
/10
Exceptional
1,000 reviews

What Guests Say About Their Stay

jeffrey brian

10.0
/ 10
The staff were great! The room was spectacular and clean every day. The hotel and facilities were spotless! The food was very good. The drinks were top shelf! The overall experience was great and would recommend! JK

Michael

10.0
/ 10
We enjoyed the entire experience so much we became members! Recommend Palace Resorts!

Jessica

10.0
/ 10
We booked a loft suite and it was the perfect room for us—two boys 10/14. Room was clean and serviced twice daily. Staff was friendly. Food was great. Resort walkable to dolphin experience and shops.
In the Area
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Avenida Rafael E Melgan Km 1-5, Cozumel, Estado de Quintana Roo, Mexico, 77600

Main Facilities

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Swimming Pool
Restaurant
24-Hour Front Desk
WiFi
Elevator
Staying at Cozumel Palace - All-Inclusive is a good choice when you are visiting Cozumel. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Cozumel Palace - All-Inclusive

Avenida Rafael E Melgan Km 1-5, Cozumel, Estado de Quintana Roo, Mexico, 77600
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Lobby Cozumel Palace - All-Inclusive
Lobby 2 Cozumel Palace - All-Inclusive

Discover More About Cozumel Palace - All-Inclusive

General


Near Stingray Beach

Location


With a stay at Cozumel Palace - All-Inclusive in Cozumel (Colonos Cuzamil), you'll be within a 15-minute drive of Mr. Sancho's Beach Club and Palacio Municipal. This all-inclusive property is 10.5 mi (16.9 km) from San Francisco Beach and 16.3 mi (26.3 km) from Xcaret Eco Theme Park.

Attractions


Distances are displayed to the nearest 0.1 mile and kilometer.

Palacio Municipal - 0.7 km / 0.5 mi
Stingray Beach - 1 km / 0.6 mi
Plaza Punta Langosta - 1.1 km / 0.7 mi
Punta Langosta Cruise Terminal - 1.2 km / 0.7 mi
Rafael E Melgar Statue - 1.3 km / 0.8 mi
Playa Caletita - 1.4 km / 0.9 mi
Villa Blanca Reef - 1.4 km / 0.9 mi
Museo de la Isla de Cozumel - 2 km / 1.2 mi
Cozumel Marine World - 2.1 km / 1.3 mi
San Miguel Church - 2.1 km / 1.3 mi
Central Plaza - 2.1 km / 1.3 mi
Benito Juarez Park - 2.1 km / 1.3 mi
"Benito Juarez" Municipal Market - 2.2 km / 1.4 mi
Cozumel Maritime Terminal - 2.3 km / 1.4 mi
Cozumel Fiscal Pier Ferry Terminal - 2.4 km / 1.5 mi

The nearest airports are:
Cozumel Intl. Airport (CZM) - 4.6 km / 2.9 mi
Cancun Intl. Airport (CUN) - 87.1 km / 54.1 mi

The preferred airport for Cozumel Palace - All-Inclusive is Cancun Intl. Airport (CUN).

Facilities


Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 3 outdoor pools and a health club. This property also features complimentary wireless internet access, concierge services, and an arcade/game room.

Business Facilities


Featured amenities include complimentary wired internet access, complimentary newspapers in the lobby, and dry cleaning/laundry services. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).

Dining


Enjoy Mexican cuisine at Bugambilias, one of the property's 4 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. A complimentary full breakfast is served daily from 7 AM to 11:30 AM.

Rooms


Treat yourself to a stay in one of the 169 guestrooms, featuring indoor private hot tubs and LED televisions. Your pillowtop bed comes with premium bedding. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms with separate bathtubs and showers feature jetted bathtubs and designer toiletries.

All facilities in Cozumel Palace - All-Inclusive

Bar, Cafe and Lounge Cozumel Palace - All-Inclusive
Bar, Cafe and Lounge
Swimming Pool Cozumel Palace - All-Inclusive
Swimming Pool
Entertainment Facility Cozumel Palace - All-Inclusive
Entertainment Facility
Fitness Center Cozumel Palace - All-Inclusive
Fitness Center
Common Space Cozumel Palace - All-Inclusive
Common Space

Things to Do

  • Shops
  • Outdoor pool
  • Entertainment for adults
  • Marina
  • Beach umbrella
  • Spa
  • Health club
  • Garden
  • Beach towel
  • Beach sun loungers

Hotel Services

  • Laundry service
  • Multilingual staff
  • Newspaper in lobby
  • Wedding service
  • Luggage storage
  • Porter
  • 24-hour Receptionist
  • Concierge

Public Facilities

  • Coffee shop
  • Elevator
  • Smoke-free area
  • Safety deposit box

Food and Drinks

  • Poolside bar
  • Breakfast
  • Snack bar

Nearby Facilities

  • Gift shop
  • Hair salon
  • ATM/Banking

Sports and Recreations

  • Diving
  • Snorkeling
  • Game room

Family-friendly Facilities

  • Kids club
  • Children pool

Connectivity

  • LAN Internet
  • Free WiFi

General

  • Banquet
  • Terrace

Transportation

  • Airport transfer

Accommodation Policy & General Information in Cozumel Palace - All-Inclusive

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 12:00

Pets

Pets Not Allowed

Additional Policy

Professional property host/manager
  • Airport shuttle fee: USD 61 per person (roundtrip)
  • Airport shuttle fee per child: USD 61 (roundtrip), (up to 17 years old)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

General Information

Popular Facilities
Swimming Pool, Restaurant, 24-Hour Front Desk, WiFi, Elevator
Check-In / Check-Out Time
From 15:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Cozumel Palace - All-Inclusive
169
Number of floors in Cozumel Palace - All-Inclusive
5
Another facilities in Cozumel Palace - All-Inclusive
Shops, Outdoor pool, Entertainment for adults, Marina, Beach umbrella

Frequently asked question in Cozumel Palace - All-Inclusive

What are available facilities at Cozumel Palace - All-Inclusive?
There are top facilites at Cozumel Palace - All-Inclusive such as Swimming Pool, Restaurant, 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Cozumel Palace - All-Inclusive?
The standard check-in time at Cozumel Palace - All-Inclusive is starting from From 15:00 while the latest check-out time is at Before 12:00
Does Cozumel Palace - All-Inclusive provide breakfast?
Yes, Cozumel Palace - All-Inclusive provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Cozumel Palace - All-Inclusive?
Cozumel Palace - All-Inclusive is a 4.5-star hotel.
How many floors does Cozumel Palace - All-Inclusive have?
Cozumel Palace - All-Inclusive has 5 floors.
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More Reviews from Other Guests in Cozumel Palace - All-Inclusive

9.0
Exceptional
From 1,000 reviews
Cleanliness

9.6

Room Comfort

9.2

Service and Facilites

9.6

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Cozumel Palace - All-Inclusive

Number of reviews per page
20
40
Top reviews
jeffrey brian
icon-with Partner
with Partner
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

The staff were great! The room was spectacular and clean every day. The hotel and facilities were spotless! The food was very good. The drinks were top shelf! The overall experience was great and would recommend! JK
Michael
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

We enjoyed the entire experience so much we became members! Recommend Palace Resorts!
Jessica
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

We booked a loft suite and it was the perfect room for us—two boys 10/14. Room was clean and serviced twice daily. Staff was friendly. Food was great. Resort walkable to dolphin experience and shops.
Zephorah
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

The staff was excellent, very focused on customer service. The “resort” wasn’t exactly as it was described a lot smaller and more like a hotel however the trip was relaxing. I wouldn’t compliment the food, it was rather on the cheap side and seemed like it was a lot of frozen food rather than made to order. The friendly nature of the people and the cleanliness made up for a lot. However I would not be a return customer
Read More
Ashley
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

I recently stayed at the Cozunel Palace Hotel and unfortunately, my experience did not meet my expectations. The room cleanliness was subpar; I found hairs on the towels, floor, and sheets, which was quite disappointing. Additionally, the staff at the kids' club was not welcoming or professional. They made inappropriate comments to the parents of children, suggesting that they need to educate their kids better when addressing typical child behavior. This attitude was completely out of line. Furthermore, the hotel itself felt outdated and in need of renovation. Overall, I was disappointed with my stay and would not recommend this hotel based on my experience
Read More
daniel ray
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

The resort itself was first class, all of the staff was amazing, super friendly, clean, and professional. The food was absolutely amazing everywhere we went and was definitely not a disappointment for an all-inclusive resort. The rooms were very nice very clean and accommodating. Wish there was a little more nighttime entertainment or things to do especially on a cloudy or rainy day. We stayed for six nights and had an amazing time. ALAN was our favorite guy there who was so friendly and helpful and brought us drinks faster than we could drink them. But everyone there was just as kind and courteous. Would definitely return here. Only downside was there was no beach, but we knew that upfront.
Read More
William
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Room was always clean and it was the Best staff i've ever experienced.
greg
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

Great and safe place for kids
Kiley
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Great food and great staff! Property was very clean!
Kathryn
10.0
/10
Reviewed 20 week(s) ago

Hotels.com verified review

Amazing food, staff and customer service. Hotel is updated and clean and rooms were comfortable.
Chaitanya
8.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

The room and service was excellent
Edi
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Everything
Rohan
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Clean rooms, courteous staff, excellent variety of food, pools were clean! Everything was awesome, and we had a great time!
Karen
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Property was great; service impeccable. We booked a honeymoon suite that was wonderful. HOWEVER, watch out for the "Vacation Property Specialists." I repeatedly told one "specialist" NO however he kept hounding me. Quite simply, from where I come from - no means no. Then after that, the "specialist" kept giving me the skunk eye when I past by the area. Like really Cozumel Palace? I also observed another couple being "ambushed" and she shifted from English to Spanish in the event that "specialist" didn't understand. She still felt harassed as I spoke to her about her experience. Upon checking out, another "specialist" flagged me for a coupon discount if I visit again, which I paid $ 299 US for but I have yet so see the email now that I am home. We will stay at this property again however, I will escalate to management if I am harassed again. Not cool Cozumel Palace, not cool.
Read More
lynn
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

The room was sparkling clean, the staff were kind and attentive, the amenities are amazing… food, spa services, snorkeling and diving were excellent!
Robert
10.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Staff was amazing! The property, room, food and beverages were also amazing.
Christopher
6.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Room was great. Staff wonderful. Do not enjoy the sales staff pressure
Happy
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

Great service and the food was amazing. The coffee shop every morning was one of our favorite parts of the day! Service was exceptional. I am drawing a blank on her name now, maybe Jennifer but she was wonderful and could remember our order of 7 drinks every day! We will be back. The kids loved being able to snorkel right there!
Read More
Susan
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

This hotel is the absolute best. We have stayed here ten times and will be back in February and November 2026. The staff is what makes this hotel so special. Yes, everything is clean, food is great, location is to die for - but the staff treats you like family and they make us want to come back over and over again!
Karen Michelle
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

We were only there 5 days it was spectacular compared to some of the other resorts in the island
Number of reviews per page
20
40

Ready to make up your mind?

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Exterior 4 Cozumel Palace - All-Inclusive

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
9.0
Exceptional
From 1,000 reviews
Cleanliness

9.6

Room Comfort

9.2

Service and Facilites

9.6

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Cozumel Palace - All-Inclusive

Number of reviews per page
20
40
Top reviews
jeffrey brian
icon-with Partner
with Partner
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

The staff were great! The room was spectacular and clean every day. The hotel and facilities were spotless! The food was very good. The drinks were top shelf! The overall experience was great and would recommend! JK
Michael
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

We enjoyed the entire experience so much we became members! Recommend Palace Resorts!
Jessica
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

We booked a loft suite and it was the perfect room for us—two boys 10/14. Room was clean and serviced twice daily. Staff was friendly. Food was great. Resort walkable to dolphin experience and shops.
Zephorah
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

The staff was excellent, very focused on customer service. The “resort” wasn’t exactly as it was described a lot smaller and more like a hotel however the trip was relaxing. I wouldn’t compliment the food, it was rather on the cheap side and seemed like it was a lot of frozen food rather than made to order. The friendly nature of the people and the cleanliness made up for a lot. However I would not be a return customer
Read More
Ashley
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

I recently stayed at the Cozunel Palace Hotel and unfortunately, my experience did not meet my expectations. The room cleanliness was subpar; I found hairs on the towels, floor, and sheets, which was quite disappointing. Additionally, the staff at the kids' club was not welcoming or professional. They made inappropriate comments to the parents of children, suggesting that they need to educate their kids better when addressing typical child behavior. This attitude was completely out of line. Furthermore, the hotel itself felt outdated and in need of renovation. Overall, I was disappointed with my stay and would not recommend this hotel based on my experience
Read More
daniel ray
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

The resort itself was first class, all of the staff was amazing, super friendly, clean, and professional. The food was absolutely amazing everywhere we went and was definitely not a disappointment for an all-inclusive resort. The rooms were very nice very clean and accommodating. Wish there was a little more nighttime entertainment or things to do especially on a cloudy or rainy day. We stayed for six nights and had an amazing time. ALAN was our favorite guy there who was so friendly and helpful and brought us drinks faster than we could drink them. But everyone there was just as kind and courteous. Would definitely return here. Only downside was there was no beach, but we knew that upfront.
Read More
William
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Room was always clean and it was the Best staff i've ever experienced.
greg
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

Great and safe place for kids
Kiley
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Great food and great staff! Property was very clean!
Kathryn
10.0
/10
Reviewed 20 week(s) ago

Hotels.com verified review

Amazing food, staff and customer service. Hotel is updated and clean and rooms were comfortable.
Chaitanya
8.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

The room and service was excellent
Edi
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Everything
Rohan
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Clean rooms, courteous staff, excellent variety of food, pools were clean! Everything was awesome, and we had a great time!
Karen
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Property was great; service impeccable. We booked a honeymoon suite that was wonderful. HOWEVER, watch out for the "Vacation Property Specialists." I repeatedly told one "specialist" NO however he kept hounding me. Quite simply, from where I come from - no means no. Then after that, the "specialist" kept giving me the skunk eye when I past by the area. Like really Cozumel Palace? I also observed another couple being "ambushed" and she shifted from English to Spanish in the event that "specialist" didn't understand. She still felt harassed as I spoke to her about her experience. Upon checking out, another "specialist" flagged me for a coupon discount if I visit again, which I paid $ 299 US for but I have yet so see the email now that I am home. We will stay at this property again however, I will escalate to management if I am harassed again. Not cool Cozumel Palace, not cool.
Read More
lynn
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

The room was sparkling clean, the staff were kind and attentive, the amenities are amazing… food, spa services, snorkeling and diving were excellent!
Robert
10.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Staff was amazing! The property, room, food and beverages were also amazing.
Christopher
6.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Room was great. Staff wonderful. Do not enjoy the sales staff pressure
Happy
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

Great service and the food was amazing. The coffee shop every morning was one of our favorite parts of the day! Service was exceptional. I am drawing a blank on her name now, maybe Jennifer but she was wonderful and could remember our order of 7 drinks every day! We will be back. The kids loved being able to snorkel right there!
Read More
Susan
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

This hotel is the absolute best. We have stayed here ten times and will be back in February and November 2026. The staff is what makes this hotel so special. Yes, everything is clean, food is great, location is to die for - but the staff treats you like family and they make us want to come back over and over again!
Karen Michelle
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

We were only there 5 days it was spectacular compared to some of the other resorts in the island
Number of reviews per page
20
40