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Novotel Marrakech Hivernage

Hotels
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7.4
Pleasant
1,003 reviews

What Guests Say About Their Stay

Cenk

10.0
/ 10
Clean rooms however not a “city view” as advertised and paid for especially, very well spoken and kind staff, always welcoming and helpful, breakfast was okay with some selection. Very nice pool area but the pools are not deep (1.35m deepest)

Valerie

10.0
/ 10
I had an absolutely wonderful experience at the Novotel Marrakech, and a huge part of that was thanks to Mohammed Bashir. From the moment we arrived, the staff was warm, welcoming, professional, and incredibly attentive. They consistently went above and beyond to ensure that our stay was comfortable and enjoyable. Their knowledge, kindness, and genuine desire to help made a lasting impression on us. Nothing was ever too much trouble for them. Whether providing recommendations, assisting with requests, or simply greeting us with a friendly smile, they delivered exceptional customer service at every opportunity. They are a true asset to the Novotel team and embodies the highest standards of hospitality. Thank you, for making our visit to Marrakech so memorable. We look forward to returning and would highly recommend both the hotel and the staff ‘s outstanding service to anyone visiting Marrakech.

Stuart

10.0
/ 10
A very enjoyable stay at the Novotel. I was supposed to be there for three days but extended by a further two days on account of the great location in the Hivernage neighbourhood, excellent pool area, helpful staff, spacious room and a wonderful buffet breakfast.
In the Area
See Map
Rue Haroun Errachid, Quartier De L Hivernage, Marrakesh, Marrakesh-Safi, Morocco, 40000

Main Facilities

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Swimming Pool
24-Hour Front Desk
WiFi
Elevator
Novotel Marrakech Hivernage is located in area / city Marrakesh. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Novotel Marrakech Hivernage

Rue Haroun Errachid, Quartier De L Hivernage, Marrakesh, Marrakesh-Safi, Morocco, 40000
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Lobby Novotel Marrakech Hivernage
Lobby 2 Novotel Marrakech Hivernage

Discover More About Novotel Marrakech Hivernage

General
Near Menara Mall

Location
Located in Marrakech (Gueliz), Novotel Marrakech Hivernage is within a 15-minute walk of Koutoubia Mosque and Avenue Mohamed VI. This family-friendly hotel is 0.9 mi (1.4 km) from Jemaa el-Fnaa and 1.4 mi (2.3 km) from Menara Gardens.

Attractions
Distances are displayed to the nearest 0.1 mile and kilometer.

Bab El Djedid - 0.2 km / 0.1 mi
Le Grand Casino de La Mamounia - 0.4 km / 0.2 mi
Cyber Park - 0.5 km / 0.3 mi
Casino de Marrakech - 0.6 km / 0.4 mi
Koutoubia Mosque - 0.9 km / 0.5 mi
Avenue Mohamed VI - 1 km / 0.6 mi
Menara Mall - 1.2 km / 0.7 mi
Dar el Bacha Palace - 1.3 km / 0.8 mi
Jemaa el-Fnaa - 1.3 km / 0.8 mi
Bab Agnaou - 1.4 km / 0.9 mi
Les Bains de Marrakech - 1.4 km / 0.9 mi
Place du 16 November - 1.5 km / 0.9 mi
Place of Youth - 1.5 km / 0.9 mi
Royal Tennis Harti - 1.5 km / 0.9 mi
Souk El Bahja - 1.5 km / 0.9 mi

The preferred airport for Novotel Marrakech Hivernage is Menara Airport (RAK) - 4.9 km / 3 mi

Facilities
Don't miss out on recreational opportunities including an outdoor pool and a fitness center. Additional features at this hotel include complimentary wireless internet access, concierge services, and babysitting (surcharge).

Business Facilities
Featured amenities include a business center, express check-out, and complimentary newspapers in the lobby.

Dining
Grab a bite to eat at Bazz'art, a brasserie which features a bar/lounge, or stay in and take advantage of the room service (during limited hours). Buffet breakfasts are available daily from 7:30 AM to 11 AM for a fee.

Rooms
Stay in one of 112 guestrooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have shower/tub combinations and hair dryers. Conveniences include safes and desks, as well as phones with free local calls.

All facilities in Novotel Marrakech Hivernage

Swimming Pool Novotel Marrakech Hivernage
Swimming Pool
Entertainment Facility Novotel Marrakech Hivernage
Entertainment Facility
Fitness Center Novotel Marrakech Hivernage
Fitness Center
Common Space Novotel Marrakech Hivernage
Common Space
Lobby Novotel Marrakech Hivernage
Lobby

Kids and Pets

  • Babysitting with surcharge

Family-friendly Facilities

  • Children pool

Food and Drinks

  • Vegetarian meal
  • Breakfast
  • Snack bar

Things to Do

  • Outdoor facilities
  • Outdoor pool
  • Garden

Connectivity

  • Free WiFi

General

  • Terrace

Accessibilty

  • Accessible path of travel

Public Facilities

  • Smoke-free area
  • Safety deposit box
  • Elevator

Hotel Services

  • Laundry service
  • Newspaper in lobby
  • Luggage storage
  • Express check-out
  • 24-hour Receptionist
  • Concierge

Business Facilities

  • Business facilities

Nearby Facilities

  • Hair salon

Sports and Recreations

  • Game room
  • Fitness center

Accommodation Policy & General Information in Novotel Marrakech Hivernage

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

General Check-in Instructions

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards; cash is not accepted
  • Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
, Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Pets

Pets Not Allowed
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General Information

Popular Facilities
Swimming Pool, 24-Hour Front Desk, WiFi, Elevator
Check-In / Check-Out Time
From 15:00 - 00:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Novotel Marrakech Hivernage
112
Number of floors in Novotel Marrakech Hivernage
5
Another facilities in Novotel Marrakech Hivernage
Babysitting with surcharge, Children pool, Vegetarian meal, Breakfast, Snack bar

Frequently asked question in Novotel Marrakech Hivernage

What are available facilities at Novotel Marrakech Hivernage?
There are top facilites at Novotel Marrakech Hivernage such as Swimming Pool, 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Novotel Marrakech Hivernage?
The standard check-in time at Novotel Marrakech Hivernage is starting from 15:00 - 00:00 while the latest check-out time is at Before 12:00
Does Novotel Marrakech Hivernage provide breakfast?
Yes, Novotel Marrakech Hivernage provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Novotel Marrakech Hivernage?
Novotel Marrakech Hivernage is a 4.0-star hotel.
How many floors does Novotel Marrakech Hivernage have?
Novotel Marrakech Hivernage has 5 floors.
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More Reviews from Other Guests in Novotel Marrakech Hivernage

Overall Ratings & Reviews Novotel Marrakech Hivernage

Traveloka (2)
Other sources (1,001)
7.4
Pleasant
From 1,001 reviews
Cleanliness

7.6

Room Comfort

7.4

Location

8.8

Service and Facilites

7.2

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Traveler Reviews Novotel Marrakech Hivernage

Number of reviews per page
20
40
Top reviews
Khady
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The best room I have been in in Marrakesh
Cenk
icon-with Partner
with Partner
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Clean rooms however not a “city view” as advertised and paid for especially, very well spoken and kind staff, always welcoming and helpful, breakfast was okay with some selection. Very nice pool area but the pools are not deep (1.35m deepest)
Valerie
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

I had an absolutely wonderful experience at the Novotel Marrakech, and a huge part of that was thanks to Mohammed Bashir. From the moment we arrived, the staff was warm, welcoming, professional, and incredibly attentive. They consistently went above and beyond to ensure that our stay was comfortable and enjoyable. Their knowledge, kindness, and genuine desire to help made a lasting impression on us. Nothing was ever too much trouble for them. Whether providing recommendations, assisting with requests, or simply greeting us with a friendly smile, they delivered exceptional customer service at every opportunity. They are a true asset to the Novotel team and embodies the highest standards of hospitality. Thank you, for making our visit to Marrakech so memorable. We look forward to returning and would highly recommend both the hotel and the staff ‘s outstanding service to anyone visiting Marrakech.
Read More
Stuart
icon-
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

A very enjoyable stay at the Novotel. I was supposed to be there for three days but extended by a further two days on account of the great location in the Hivernage neighbourhood, excellent pool area, helpful staff, spacious room and a wonderful buffet breakfast.
Ibraheem
icon-
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Safe and good area with helpful and kind staff
Matthew
icon-with Partner
with Partner
6.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Basic. No frills, needs an upgrade.
Catrina
icon-Family
Family
10.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

Firstly i would like to thank a few staff member's for making me and my family feel welcomed and went beyond expectations to make sure we was happy and satisfied. I couldn't asked for a better place to stay. Mohammed Bqchir, IMAD, Aisha, Jaouad. Thanks once again. property is nice clean poolside was clean lots off seating. Common area was nice in cosy. Restaurant/Bar area was nice. Breakfast a bit for everyone. Room was nice spacious and clean we mini fridge and microwave and a balcony. Bathroom had bath and shower separate which was amazing. Toilet was also separated which was a bonus for families The hotel wasn't to far away from the big square walking was less than 10 minutes if you know where your going. Not to far from the menara mall.
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safiullah
10.0
/10
Reviewed 28 week(s) ago

Hotels.com verified review

I HAD A VEY GOOD STAY AND GOOD TIME, THE STAFF WERE GREAT.
RAZWAN
icon-
8.0
/10
Reviewed 30 week(s) ago

Hotels.com verified review

gym facilities are limited a shame considering of the prime location in hivernage
Amanpreet
icon-
10.0
/10
Reviewed 30 week(s) ago

Hotels.com verified review

Everything was good
Richard
6.0
/10
Reviewed 30 week(s) ago

Expedia Group verified review

not brilliant, but okay
Jackie
icon-Business
Business
6.0
/10
Reviewed 31 week(s) ago

Hotels.com verified review

AC didn’t keep the room cool enough and I booked a poolside view but got city. Hotel is looking tired. Shower was either too hot or too cold. Had a nespresso machine but no spoon or milk. Complimentary water was good. Cleanliness in the room probably as good as they could get - bathrooms need a refurb in reality. Well positioned though.
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Colin
icon-with Partner
with Partner
10.0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

Great location and lovely and helpful staff…would highly recommend.
Eric
icon-
6.0
/10
Reviewed 32 week(s) ago

Hotels.com verified review

AC not that good
Edouard
icon-
6.0
/10
Reviewed 33 week(s) ago

Hotels.com verified review

Gym advertised on-site has no weights - even though it is identified with a "weights" symbol on the door. The gym consists of 4 machines: two stationary bikes, a stair stepper, a treadmill, and resistance bands, and a heavy bag on the floor. Front desk Staff and manager waere patronizing when I was visibly agitated about attempting to resolve a problem on my own (which would have taken 30 seconds). Serious privacy breach occurred - staff entered room while I was napping and did not provide prior warning - sent a formal complaint to ACCOR which has not yet been addressed. Breakfast is pretty good, though offerings may vary and may not have a full selection early in the morning. Probably not worth pre-paying, pay in DHM on the spot instead.
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Asida
icon-Friends and Family Family
Friends and Family Family
4.0
/10
Reviewed 33 week(s) ago

Hotels.com verified review

Unfortunately, this is a very dated hotel which requires deep cleaning and major upgrade and overhaul in every aspect. I can’t understand how Novotel chain allows the hotel to carry its name.
nicole
icon-
2.0
/10
Reviewed 34 week(s) ago

Hotels.com verified review

Location was the ok, but the rooms were very dated and not well maintained. No TV apps, so not good for visitors who don’t speak the local language
Orhan
2.0
/10
Reviewed 34 week(s) ago

Hotels.com verified review

Dirty, old, everything was broken nothing working also terrible service.
Saarah
icon-with Friends
with Friends
2.0
/10
Reviewed 35 week(s) ago

Expedia Group verified review

Terrible customer service.
Yassar
icon-with Partner
with Partner
4.0
/10
Reviewed 36 week(s) ago

Hotels.com verified review

In such a prestige area hivernage, rooms are poor and the whole hotel needs updating, as an international brand this does not meet the standards of other novotels across the world. Toilet is separate to main bathroom. Rooms are poorly outdated and bland no toothpaste provided, this is a 3 star hotel at max, I paid £324 for 3 nights it was only worth £150, I’ve stayed in ibis hotels which are much cheaper and better. Very poor
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Number of reviews per page
20
40

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Exterior 4 Novotel Marrakech Hivernage

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

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