Hotel Wilhelmina

I stayed at this hotel for 7 nights and, unfortunately, my experience was far below expectations. The problems began at check-in. Despite having contacted the hotel twice in advance and attempting to call immediately upon landing (with no response), the receptionist was rude and confrontational, placing the blame on us instead of offering assistance. This set an unwelcoming tone from the very beginning. The room itself was not maintained to a satisfactory standard. Bed sheets were not properly clean on arrival and were rarely replaced during the stay. Towels were changed infrequently. The plumbing was problematic, with unpleasant odours and poor drainage. The room was also uncomfortably hot; the fan provided was ineffective, and combined with very thin walls and constant street noise at night, restful sleep was almost impossible. Most concerning was a security incident one evening around 10pm, when someone was testing the locks on multiple doors in the hallway, including ours. It was very unsettling. When we called reception to report this, staff dismissed the matter as a “mistake” and offered no reassurance or follow-up, which left us feeling unsafe. Overall, this property failed on both comfort and service. Between the unprofessional reception, poor room standards, lack of safety response, and excessive noise, I could not recommend this hotel and would not choose to stay again.

The location and service at the hotel were excellent. Unfortunately there was a strong sewage smell permeating from the bathroom. We were able to close the bathroom door and keep the smell out of the room but each trip to the bathroom/shower was miserable. We loved the location and the staff was excellent but I can’t say I’d stay here again.

shower was disgusting

The property overall contains problematic plumbing and construction. The room was poorly set up for a double occupancy and the bathroom is definitely in need of engineering and architectural upgrades.

In a very good location, very easy to get to Central Station on the Tram. The staff were very friendly. However, the hotel itself is very dilapidated, also not very clean at all, I got covered in bites all over my arms and legs from bed bugs / fleas in the room, the whole hotel needs a DEEP clean and refresh.

As expected steep stairs. Houses go up not out. Ingenious use of space. Did exactly what we needed

Front desk staff, George was amazing, efficient, polite and funny. Very Dutch stairwells, but George helped us with our heavy bag. Tiny room, but all the essentials. Super attractive interior design. Walkable to the museum district and right next to Vondelpark. We LOVE this neighborhood. Visit Labyrinth Cocktail Soul Food & Poetry Bar on Sunday for open mic night, walking distance.

Quiet neighborhood and very close to a tram stop which made getting around very easy!

Great hotel. Staff were really nice and friendly. I will stay here again.

The property itself was located pretty well in terms of travel to city centre, however the property itself is in desperate need of renovation, this is definitely not an accessible hotel with the tight, steep staircases. From the beginning of the trip, we were met with a nice staff member that gave us the rundown, house rules etc, which were reasonable, however there was no area for lounging and the back garden was closed off to customers, which I think is a massive negative. We were told our room was being cleaned, which was understandable, however when we got up to the room, we were met with a not clean room, the window sills still had a residue of what I can only assume is old beer, further confirmed with the bottle cap we found on the balcony. Moving from that, the mattresses had what appeared to be a number of stains, which I will assume is urine, but hope it was not. The bathroom is tiny, with the door cut in half so it can fold to close, I could use the toilet and wash my hands at the same time it was that small. The shower head holder was broken and the shower head wouldn’t sit in place, meaning we had to fight with it constantly to be able to have a shower. The old door on the shower made it a nightmare to open and close. Following that, there was no drain cover on the shower drain, so we were met with an open hole in the shower, which was dirty. The toilet brush was also dirty. I would recommend the area for people, however not this hotel

Great spot, relatively central. Just wish you could open the windows more, it can get quite hot and stuffy

there was a problem with the bathroom, an horrible smell was coming out of it. we tried opening the door and the window, it was worse. so we asked the guy at the entrance and he asked the cleaning people who forgot so we had to ask twice. they put something so the smell went away for maybe 12 hours and then it was all back

Loved the neighborhood and how easy it was to get to the city center. Good for a family.

I liked the location and the cleanliness of the place. There was a sitting area on the main floor which would have been great for games or eating our breakfast but it was closed for staff only the whole time. That was the only negative thing.

It’s a good hotel, not exactly in the downtown but very close to tramway and still walkable distance from downtown (30 min), the rooms are upstairs on a very steep stair, they are very clean. The shower it’s not nice, but it’s clean. I do recommend because of location and price.

Long narrow stairs are ridiculous! We know it’s old Amsterdam, but this is a HOTEL! Surely they can be modified, this is 2024. Surprising they get a permit to operate as a hotel.

Lovely hotel. Decorated to a high standard, lots of character. It's in a quiet residential pretty street. Vondelpark is five minutes walk, so lovely. The streets are lined with trees. The rooms are plenty big enough, we had a table and chairs at the window to watch the world go by. Excellent soundproofing. They only provide paper cups with the tea and coffee facilities, which isn't eco friendly, need ceramic mugs, maybe biscuits and bottled water would be good. Bathroom is well stocked with toiletries. Breakfast is a little disappointing, not much for the price, not many options and you are only served espresso. Hotel is close to restaurants, supermarket, wine shop, chocolate shop and tram stop, very convenient. Vondelpark has a few cafe's to choose from, as well. We would stay again.

Comfy bed sheets and pillow Great location

Great hotel in a quiet area of Amsterdam, close to convenient transport links such as the tram which departs frequently to the central area. Friendly staff.

Area around the Hotel is currently experiencing road work. But no loud construction noise is noticeable. When completed, will be a lovely boulevard.