โรงแรมวิลเฮลมีนา

I stayed at this hotel for 7 nights and, unfortunately, my experience was far below expectations. The problems began at check-in. Despite having contacted the hotel twice in advance and attempting to call immediately upon landing (with no response), the receptionist was rude and confrontational, placing the blame on us instead of offering assistance. This set an unwelcoming tone from the very beginning. The room itself was not maintained to a satisfactory standard. Bed sheets were not properly clean on arrival and were rarely replaced during the stay. Towels were changed infrequently. The plumbing was problematic, with unpleasant odours and poor drainage. The room was also uncomfortably hot; the fan provided was ineffective, and combined with very thin walls and constant street noise at night, restful sleep was almost impossible. Most concerning was a security incident one evening around 10pm, when someone was testing the locks on multiple doors in the hallway, including ours. It was very unsettling. When we called reception to report this, staff dismissed the matter as a “mistake” and offered no reassurance or follow-up, which left us feeling unsafe. Overall, this property failed on both comfort and service. Between the unprofessional reception, poor room standards, lack of safety response, and excessive noise, I could not recommend this hotel and would not choose to stay again.

Odaya izinsiz girilmiş ve ayrıca eşyalarımız karıştırılmıştı. Sesten uyuyamadık, koridorda çok fazla ses yapıldı. Ayrıca personel ilgisizdi.

The location and service at the hotel were excellent. Unfortunately there was a strong sewage smell permeating from the bathroom. We were able to close the bathroom door and keep the smell out of the room but each trip to the bathroom/shower was miserable. We loved the location and the staff was excellent but I can’t say I’d stay here again.

shower was disgusting

スタッフはとても親切。小さいホテルにエレベーターがないのはよくあることだけど、4階まで恐ろしいほど急な階段で、絶望的な気持ちになりましたが、スタッフが、重いスーツケースを上まで運んでくれました。

The property overall contains problematic plumbing and construction. The room was poorly set up for a double occupancy and the bathroom is definitely in need of engineering and architectural upgrades.

In a very good location, very easy to get to Central Station on the Tram. The staff were very friendly. However, the hotel itself is very dilapidated, also not very clean at all, I got covered in bites all over my arms and legs from bed bugs / fleas in the room, the whole hotel needs a DEEP clean and refresh.

Lage des Hotels ist fabelhaft, leider schon etwas in die Jahre gekommen aber um das Geld war es ok! Einzig Dusche/Waschbecken/WC ist sehr eng. Wer wert auf große Sauberkeit legt ist hier falsch, den die weiße Bettwäsche war voll mit braunen Spritzer dachte das diese vielleicht ausgetauscht wird doch bis zum 5ten Tag haben wir in dieser Bettwäsche geschlafen.

zum schlafen reichts

As expected steep stairs. Houses go up not out. Ingenious use of space. Did exactly what we needed

Front desk staff, George was amazing, efficient, polite and funny. Very Dutch stairwells, but George helped us with our heavy bag. Tiny room, but all the essentials. Super attractive interior design. Walkable to the museum district and right next to Vondelpark. We LOVE this neighborhood. Visit Labyrinth Cocktail Soul Food & Poetry Bar on Sunday for open mic night, walking distance.

Zuerst etwas Positives: die Lage nahe Straßenbahn und Museumsquartier war sehr gut. Man konnte alles fußläufig gut erreichen. Negativ war die mangelnde Sauberkeit (Toilette nicht ausreichend geputzt, Zimmer 3 Tage nicht gestaubsaugt) sowie die gänzlich fehlende Heizung im Bad!!!! Das Zimmer in der 2. Etage war nur über 2 sehr enge, schmale Treppen erreichbar. Für ein Holländerhaus wohl üblich, aber das hätte man vorher ankündigen sollen. Für ältere Menschen sehr schwierig, für behinderte überhaupt nicht möglich. Für den Preis kann man wohl nichts anderes erwarten, aber: nie wieder!

Pleasent room in the city centre. Affordable and friendly staff. Unfortunately 2 hours before checking out while I was having a shower the power of the hotel stopped working. When I asked the staff what happened, they said it was planned maintanance. Would've been nice to know about this in advance.

Hotel da 2 stelle, pulizia scedente, la posizione buona, il receptionist simpatico e che parla italiano

When I first entered the room, I was greeted by an unpleasant sight—a used teabag on the floor, which immediately made me question the cleanliness of the space. Unfortunately, the worst part of my stay came later that night when I was bitten by bedbugs. This experience was unacceptable and highly disappointing.

Quiet neighborhood and very close to a tram stop which made getting around very easy!

Great hotel. Staff were really nice and friendly. I will stay here again.

Ma chambre était eu rez-de-chaussée, côté rue. J'ai été dérangé par le claquement de la porte d'entrée (jour et nuit) et par le bruit de la rue, très passante (tramway, voitures, travaux...). Le vis à vis aussi était gênant. Il y avait des odeurs de moisis au niveau du mur derrière le lit. Les points positifs: une très bonne literie, une salle de bain spacieuse (grand douche) et beaucoup de meubles de rangement. Le personnel est agréable et le ménage fait tous les jours. La ligne de tramway n°2 (juste à côté) permet de relier la gare centrale en environ 20 minutes. A noter que la photo présentant un magasin "chocolaterie" ne correspond pas à l'hôtel mais au quartier.

Sehr gute Lage. Sehr gut erreichbar mit Verkehrsmitteln und zu Fuß. Nah am Vondelpark.

The property itself was located pretty well in terms of travel to city centre, however the property itself is in desperate need of renovation, this is definitely not an accessible hotel with the tight, steep staircases. From the beginning of the trip, we were met with a nice staff member that gave us the rundown, house rules etc, which were reasonable, however there was no area for lounging and the back garden was closed off to customers, which I think is a massive negative. We were told our room was being cleaned, which was understandable, however when we got up to the room, we were met with a not clean room, the window sills still had a residue of what I can only assume is old beer, further confirmed with the bottle cap we found on the balcony. Moving from that, the mattresses had what appeared to be a number of stains, which I will assume is urine, but hope it was not. The bathroom is tiny, with the door cut in half so it can fold to close, I could use the toilet and wash my hands at the same time it was that small. The shower head holder was broken and the shower head wouldn’t sit in place, meaning we had to fight with it constantly to be able to have a shower. The old door on the shower made it a nightmare to open and close. Following that, there was no drain cover on the shower drain, so we were met with an open hole in the shower, which was dirty. The toilet brush was also dirty. I would recommend the area for people, however not this hotel