Punta Caracol Acqua Lodge

Good place for relax and enjoy good vacations with the family

This is such a cool place! Beautiful surroundings and a unique experience. It is rustic, but a fun adventure. You must climb up and down quite steep stairs to get to the bedroom. Unfortunately, we had lots of rain, so took the water taxi into town and did some exploring. We went to red frog beach. Beautiful! Staff are nice. Food good. Not many vegetarian options, but overall good. We kayaked and snorkeled. Beautiful! I highly recommend.

Is a nice place to relax. My kids love it. Kinda far from town but still beautiful and quite.

Amazing place, very friendly staff. The lodge is very clean and has everything you need.

Expedia sold me a "package deal" for flight and stay. Expedia failed to deliver, they only providing a flight to Panama and no flight to Bocas. Nor was any of this mentioned or disclosed that you would be responsible for the additional in the "package deal" I contacted Expedia 2-weeks before the trip to get this issue resolved. They were NO HELP. Then I contacted this resort directly via email and phone to try to change my check in date to accommodate the additional flights needed to get to Bocas and the resort. They NEVER replied, or answered the phone to provide help or to make the situation right, or even the common courtesy to email me back or answer the phone. I was taken advantage of, and ALL of the money I spent on this trip was down the drain. Very upset and disappointed.

very nice cabins

This was the perfect ecolodge on the water! Maria, who owns and manages the lodge, always went over and above for our family to arrange day trips/boat rides to town and provided amazing travel guidance. We needed to charge our phones at reception but it was a small price to pay for a beautiful and unique Panama experience with great rooms and gorgeous views. We ate our breakfasts and lunches on site but preferred the restaurants in town for dinner. Our teens loved it and want to go back! Highly recommend!

Incredible property. The reef was stunning and the staff thoughtful and kind. Everything was clean and comfortable and the food was delicious!

good

It was very unique. I highly recommend it. Some suggestions to make it more unique include: allowing us to charge phones in our rooms; make it more eco friendly by having people fill up water bottles from a main dispenser rather than small single use bottles. We liked the fact that the kayaks and snorkels were included. More local food choices on the menu.

Hay que tener mucho cuidado. Lo único bueno de este hotel es la fotografía del anuncio. No hay aire acondicionado (la temperatura es de casi 35 grados y la humedad altísima) Cuando llueve, el agua se mete por los techos, mojando todo. Solo hay electricidad para un par de focos. La actitud del staff es muy negativa. Nada se puede! Yo tenía reservado por 4 noches pero sólo aguantamos 1 y nos cambiamos a otro hotel. Se negaron rotundamente a reembolsarme las 3 noches no ocupadas. Todo muy frustrante y desagradable!

A beautiful place to relax and unwind, the location is unmatched and a bit remote but there is a restaurant and great service from all the staff! It was a hut on the water if you want luxury accommodations you will need to go to a luxury resort, we enjoyed the rustic feel and the tranquility!

It was not clear in any of the ads that there was no electic or A/C

Perfect spot to relax, swim out your back door and get away from it all. Really unique facilities. Great snorkeling - out your back door. Would love to come back. Nothing to complain about!

Beautiful ocean property, great for snorkelling right off your own private dock. Super relaxing listening to the ocean waves right outside your window. The staff were friendly and very efficient. Highly recommended!

Great location, most of staff helpful and friendly, but run down and badly in need of maintainance.

The food, the uniqueness, the atmosphere, and the staff were all excellent. The only drawback was luxurious comforts of a traditional hotel. If you were looking to disconnect, this is your place. If you were looking for action and excitement, this is not your place we had an amazing time and enjoyed the experience.

We were very disappointed in the property. Water: They did tell us not to drink it, even to brush your teeth and provided 2 small bottles of water per person per day. This is not enough water in such hot climate (we ended up purchasing water throughout the day). We have stayed at other self contained properties that did not have potable water and they just put a 5 gallon water jug and dispenser in the room so we are ok with that. It also smelled so bad you couldn't even shower in it, it literally made us gag. Food: I ordered salad with tuna. I got iceberg garnish lettuce with a few chunks of canned tuna sprinkled around. Yes CANNED. And not the good kind, the kind that smells like cat food. I would have thought given the location it would be fresh fish? The olives on the salad were spanish cocktail olives (vs black olives) green stuffed with pimentos. On a tuna salad? Dinner we ordered seafood and rice. The seafood was like rubber. All of it. The scallops, the octopus. It was terrible and we couldn't even eat it. The breakfast "omelet" with ham was strips of boiled lunchmeat ham and what tasted like Velveeta liquid cheese. Terrible. Staff: we always felt like we were inconveniencing them when ordering water, drinks or food (which is not included and we paid extra for). I might have understood this if it was an all inclusive. They weren't friendly or welcoming. We really wanted to like the place but would not recommend to anyone.

Beautiful location . Property is dated … expensive for what it is . Service in restaurant not good . Food is mediocre at best . Managers are helpful . Staff should reach out before you arrive . It is difficult to know how to get to . Shuttles are not convenient .

Awesome staff, very helpful.