Central Park Reef Resort

This resort is adjacent to the beach and it appears that all room have a view of the ocean and a small balcony, but I am not absolutely sure of this. My room had a modern and attractive design, although it is showing signs of wear and tear and could use some touch up work to repair minor damage to surfaces and paint. The room had a noisy AC unit and when I asked the front desk to address this, they sent a maintenance man promptly who said the noise could not be reduced. Thereupon, the front desk staff offered me another room that was much better. The hotel has two places for dining with each having a swimming pool, which was nice. The hotel staff were friendly and helpful. All in all, this was a very nice place to stay.

Very nice

The staff and management group were both exceptional. I had an issue that was brought to the attention of management who went above and beyond expectations. We actually had a typhoon during the stay and everyone ensured we were kept informed and safe.

Will stay there again

Very nice rooms, pools are interesting , and unique.

Beautiful room, awesome annemities, friendly staff..Will stay here in the future

Staff is always wonderful friendly and helpful. They treat you like you are a family member , I feel very comfortable staying here like being at a home away from home. Whenever I have had an issue they are ready and will to address and solve it, thank you.

I loved the beach and the hotel is very nice for the price.

Pleasantly surprised how nice this hotel was for the price. Staff were great and rooms were comfortable. 2 different pool areas and cold beers. Can’t ask for anymore.

The food was great at both locations. Only wish the rooms could take a deeo dive into the ants and roaches. Extermination is highly needed.

It’s the nicest hotel in Subic , but it has its issues , the wifi was terribly slow and unreliable I couldn’t even stream a song without it buffering . , the hotel pools are amazing but the beach is so gross garbage everywhere and sewage being dumped into it from nearby stream , some advice to the hotel if you want to invest in your future , hire someone to clean up the garbage on the beach , I know it’s not your fault but it DOES affect your guest experience and willing to return . How much does it really cost to pay someone the Low minimum wage to spend the day cleaning up the mess on the beach right next to you. Anyways I still think it’s the best hotel here which isn’t saying much because the other hotels I’m Subic leave a lot to be desired also . It gets 4 stars almost entirely because of the pools which are once in a lifetime experience

Pool was fine but the piped music was far too loud

Great staff. Great customer service!

We tried two different rooms and each one had major issues. The first one was worn with wallpaper coming off in spots, tv never worked well, there was no hot tub on property. The next night I upgraded to a Jacuzzi room and the tub didn't work, there was a layer of dust on the furniture, a couple of cobwebs on the walls.

Both pools nice and clean. Rooms are nice and clean and well updated

Nice staff, nice restaurant upstairs and downstairs. Clean rooms and clean property

Check in was super easy. My flight arrived at 6am and I arrived at the property at about 11. Check in wasn't until 3pm but they had a room ready and was able to accommodate me as I was tired. The front desk staff were super friendly and handled my every need. Bell service was available to handle my bags that was great. I got one of the less expensive rooms but it was still large with a king bed and a partial view of Subic Bay. I was happy. The only thing missing was a microwave. I had left overs from the restaurants and couldn't heat them. There is a fridge with a stocked mini bar with things for purchase. There were chips, several types of beer, coke, sprite, milk and a couple types of juice. I ate several times at the two restaurants. They have large menus and the food was very good. Service was fine and about what you'd expect. Overall the value was pretty good and I'd stay again.

The hotel is in a great location (if you like Barrio Barretto), right on the beach. It is one of the grander hotels in the entire area, with some unique features. This hotel could be great, but the staff ruined it for me. I had lots of problems and the staff always seemed apathetic. They never followed up to see if the problem was fixed or showed any sympathy and didn't communicate well. E.g., the wifi didn't work for many hours; I had to call many times and threaten to check out to get anything done. One day they forgot to clean my room and when I asked for housekeeping at 4:45 and they said they couldn't because it stops at 5 PM. The next time I tried to be proactive by calling at 2 PM to ask to clean my room. They said "sure" but nobody ever showed up. I called back two hours later but nobody answered the phone. I gave up. It really shouldn't be this hard. And so on. Other problems... If I ever left any food in the room, it would be swarming with ants a few hours later, even if the bag was tied. The room was missing a lot of amenities you'd expect at this price...they didn't have Kleenex, bathrobe, hand towel, or tea bags. Oh, and they wanted 50 pesos for some ice (unlike almost every other hotel I've been to). To be honest, I was happy to leave.

Excellent service as always!

Beachfront location and within easy commute to Olongapo and shopping Good hotel and excellent staff willing to help as needed As a wheelchair user it is sad that no hotels offer a specific bathing facility for the disabled The reef does have large walk in showers that I was able to use with a patio chair