Diamond Suites and Residences

Hotels
7.5
/10
Pleasant
586 reviews

What Guests Say About Their Stay

Jeffrey
10.0
/ 10
I have a very good stay at the hotel..very hospitality staff,clean rooms and big as I imagine over all is a double thumbs up for me..thank you for the staff ang security person..
Brian
10.0
/ 10
Great Ayala location, larger than average comfortable room and family loved the breakfast...we will stay again the next time in town.
Willis
10.0
/ 10
Have stayed at Diamond Suites numerous times and have always enjoyed. Rooms are nice and the staff is fabulous. Dining is 5 star with a variety of choices.
CRISTOPHER A.
9.7
/ 10
A great hotel, I had a comfortable stay there, accommodating staff, highly recommended.
Maricris M. T.
10.0
/ 10
I will recommend diamond suites. They are very accommodating and all the services are amazing
In the Area
See Map
No. 8 Apitong Street corner Escario Street, Kamputhaw, Cebu City, Cebu, Philippines, 6000

Main Facilities

Read More
AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
note: hotel was previously named Diamond Suites and Residences Diamond Suites and Residences is located in area / city Kamputhaw. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
Accommodation that enforces hygiene standards set by authorities of the countryLearn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check

What's around Diamond Suites and Residences

No. 8 Apitong Street corner Escario Street, Kamputhaw, Cebu City, Cebu, Philippines, 6000
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Lobby Diamond Suites and Residences
Lobby 2 Diamond Suites and Residences

Discover More About Diamond Suites and Residences

note: hotel was previously named Diamond Suites and Residences

Location


Diamond Suites and Residences is located in area / city Kamputhaw.

About Diamond Suites and Residences

Are you a shopaholic? Staying at Diamond Suites and Residences will surely spoil you for numerous shopping centers nearby.

From business event to corporate gathering, Diamond Suites and Residences provides complete services and facilities that you and your colleagues need.

If you plan to have a long-term stay, staying at Diamond Suites and Residences is the right choice for you. Providing wide range of facilities and great service quality, this accommodation certainly makes you feel at home.

Splendid service together with wide range of facilities provided will make you complain for nothing during your stay at Diamond Suites and Residences .

The hotel’s fitness center is a must-try during your stay here.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Diamond Suites and Residences exclusively for you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

With all facilities offered, Diamond Suites and Residences is the right place to stay.

All facilities in Diamond Suites and Residences

Swimming Pool Diamond Suites and Residences
Swimming Pool
Functional Hall Diamond Suites and Residences
Functional Hall
Lobby Diamond Suites and Residences
Lobby
Accommodation Services Diamond Suites and Residences
Accommodation Services
Exterior Diamond Suites and Residences
Exterior

Hotel Services

  • Bellhop
  • Concierge
  • Doorman
  • Express check-in
  • Express check-out
  • 24-hour security
  • Laundry service
  • Limited hours room service
  • Luggage storage
  • Newspaper in lobby
  • Tours
  • Wedding service
  • 24-hour Receptionist

Public Facilities

  • Parking
  • Coffee shop
  • Elevator
  • Restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

Food and Drinks

  • Restaurant with AC
  • A la carte breakfast
  • A la carte dinner
  • A la carte lunch
  • Bar
  • Breakfast
  • Breakfast (surcharge)
  • Snacks

Nearby Facilities

  • ATM/Banking
  • Beauty salon
  • Gift shop
  • Grocery
  • Hair salon
  • Laundry
  • Shops
  • Supermarket

General

  • AC
  • Ballroom
  • Banquet
  • Non-smoking room
  • Swimming pool
  • Smoking area

Accessibilty

  • Accessible parking
  • Accessible path of travel
  • Disabled access friendly
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible

Business Facilities

  • Business center
  • Computer station
  • Conference room
  • Meeting facilities
  • Photocopier
  • Projector

In-room Facilities

  • Cable TV
  • Desk
  • In-room safe
  • Shower
  • TV

Transportation

  • Airport transfer
  • Garage
  • Secure parking
  • Valet parking

Things to Do

  • Fitness center
  • Massage
  • Outdoor pool

Connectivity

  • LAN Internet
  • Free WiFi

Shuttle Service

  • Airport transfer (surcharge)

Accommodation Policy & General Information in Diamond Suites and Residences

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

Facility

Swimming Pool closed temporarily from 16-2-2022 to 30-6-2022.

Contact Accommodation Before Arrival

Guests should contact hotel 3 day(s) prior to arrival
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General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Diamond Suites and Residences
101
Number of floors in Diamond Suites and Residences
6
Another facilities in Diamond Suites and Residences
Bellhop, Concierge, Doorman, Express check-in, Express check-out

Frequently asked question in Diamond Suites and Residences

What are available facilities at Diamond Suites and Residences ?
There are top facilites at Diamond Suites and Residences such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Diamond Suites and Residences ?
The standard check-in time at Diamond Suites and Residences is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Diamond Suites and Residences provide breakfast?
Yes, Diamond Suites and Residences provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Diamond Suites and Residences ?
Diamond Suites and Residences is a 3.0-star hotel.
How many floors does Diamond Suites and Residences have?
Diamond Suites and Residences has 6 floors.
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More Reviews from Other Guests in Diamond Suites and Residences

7.2
Pleasant
From 452 reviews
Cleanliness

7.6

Room Comfort

7.2

Location

8.4

Service and Facilites

7.8

Sort by
Most Relevant
Preferences
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Traveler Reviews Diamond Suites and Residences

Number of reviews per page
20
40
Top reviews
Aress
icon-Friends and Family
Friends and Family
8.0
/10
Reviewed 46 week(s) ago

Hotels.com verified review

The cons were TV didn’t work, had to pay for a towel they said u damaged but disagreed, and room condition wasn’t the best. Overall value for where you’re at is great. Good: free parking (first come), daily room cleaning, breakfast . Across the street from Ayala . My recommendation is don’t put towels on the floor like they request for dirty towels, they might get stained by the rough condition on the floor. Will use again if they welcome me
Read More
RAY AN MARGARET
10.0
/10
Reviewed 50 week(s) ago

Expedia Group verified review

:-)
Anna Lou
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 65 week(s) ago

Expedia Group verified review

The are is close to the shopping center
Leonora
4.0
/10
Reviewed 74 week(s) ago

Expedia Group verified review

Not good place for longer stay.
Rochele elro
2.0
/10
Reviewed 76 week(s) ago

Expedia Group verified review

Gosh there comfort room is so bad
James
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 78 week(s) ago

Expedia Group verified review

The bar was not properly stocked.
Jeffrey
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 80 week(s) ago

Expedia Group verified review

I have a very good stay at the hotel..very hospitality staff,clean rooms and big as I imagine over all is a double thumbs up for me..thank you for the staff ang security person..
Verified traveler
icon-Business Family
Business Family
6.0
/10
Reviewed 85 week(s) ago

Expedia Group verified review

Property is dated. Aircon is windowtype and a bit noisy. Price was good if you are looking for affordable stay.
Brian
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 86 week(s) ago

Hotels.com verified review

Great Ayala location, larger than average comfortable room and family loved the breakfast...we will stay again the next time in town.
Willis
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 101 week(s) ago

Expedia Group verified review

Have stayed at Diamond Suites numerous times and have always enjoyed. Rooms are nice and the staff is fabulous. Dining is 5 star with a variety of choices.
MA VICTORIA
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 109 week(s) ago

Hotels.com verified review

Accommodating staff, helpful & friendly.
Ronald
icon-Leisure
Leisure
8.0
/10
Reviewed 122 week(s) ago

Expedia Group verified review

Service
John
4.0
/10
Reviewed 124 week(s) ago

Expedia Group verified review

Could have been cleaner. Fan in bathroom did not work. Overall not happy with our stay. Less than minimum standards.
Marie Gretchen
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 126 week(s) ago

Expedia Group verified review

Booked with family with 2 small children. Staff was good at the front desk when we came in. However when we got out of the elevator to our room, there was a certain smell you could notice already. It was ok for us adults considering the building is old. Once we got in the room, the smell just got worse. Moldy, old wood, dusty smell combined. AC released dusty smell as well. We had to open the windows but ddnt help. Dim lighting like a dungeon. Booked for 4nights and we thought maybe we could stay for a night as we were tired from a long flight and probably the smell would go away. But to our surprise when we opened the bathroom, the smell and dust just got so much worse. The towels folded were dusty, stinky and a little wet (non negotiable!). As a person in uniform, I know my husband would be ok with some discomfort or untidiness but even him could not take it anymore. Kids and I just started coughing. This is our 12th hotel since we came in the Philippines and first time we experienced such a disgusting place. Photos were deceiving. Would have been nice, location wise, as it was walking distance to Ayala. But we did not want to ruin our last days of stay in the Phils. It was cheap. But you could also get same price with other hotels that have better condition. We checked out after over an hour in that room. Told the staff of our experience and he was kind enough to offer alternative room but we prefered to just stay where we know its clean and more comfortable.
Read More
Ariel
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 130 week(s) ago

Expedia Group verified review

The front staff wasnt too accomodating and interested in helping us out with dining references when asked aside from referring to their own restaurant. I also asked if they have a free shuttle from hotel to airport but was told it is busy and instead recommended hiring their contact and pay $2000 for van that would take us to the airport. The bathroom floor had water leaking from somewhere. It was always soaked whenever we come back from our tours.
Read More
Lurelyn
icon-Business and Leisure with Children
Business and Leisure with Children
8.0
/10
Reviewed 183 week(s) ago

Expedia Group verified review

It’s fine
Clark
8.0
/10
Reviewed 188 week(s) ago

Expedia Group verified review

nice stay. but no cable tv during the day of stay
Verified traveler
icon-Friends and Family Family
Friends and Family Family
2.0
/10
Reviewed 302 week(s) ago

Expedia Group verified review

This place is terrible. Dirty and nothing like pictured. Dont get ripped off.
Peter
4.0
/10
Reviewed 306 week(s) ago

Hotels.com verified review

Was not informed pool was under repair. One reason I booked here
Stephen
icon-Leisure with Partner
Leisure with Partner
4.0
/10
Reviewed 306 week(s) ago

Expedia Group verified review

This probably one of the worst hotels I have stayed in for a long time and I have stayed in many hundreds. This hotel is trying to be something it is clearly not. The staff are clearly trying to operate around poor management instructions and policies, and most of their income would be generated I guess around functions. 1. Poor wifi signals throughout the building - a quick internet search shows this has been a common complaint, but clearly no one has done anything about it. 2. Hardly any water pressure through the shower 3. No hot water 4. Demand for a high security deposit on arrival, though room paid in full in advance 5. No phone in room 6. Demands to pay for any additional complimentary water - multiple times they were asking for 20 peso. 7. Room service food closes at 9:30pm, though this is not published anywhere. 8. Tired and dirty public areas, but rooms are clean 9. Staff trying their best. 10. This place is more like and should be branded, rather then ‘Diamond’ to ‘Bronze suites and residences’
Read More
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Exterior 4 Diamond Suites and Residences

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
7.2
Pleasant
From 452 reviews
Cleanliness

7.6

Room Comfort

7.2

Location

8.4

Service and Facilites

7.8

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Diamond Suites and Residences

Number of reviews per page
20
40
Top reviews
Aress
icon-Friends and Family
Friends and Family
8.0
/10
Reviewed 46 week(s) ago

Hotels.com verified review

The cons were TV didn’t work, had to pay for a towel they said u damaged but disagreed, and room condition wasn’t the best. Overall value for where you’re at is great. Good: free parking (first come), daily room cleaning, breakfast . Across the street from Ayala . My recommendation is don’t put towels on the floor like they request for dirty towels, they might get stained by the rough condition on the floor. Will use again if they welcome me
Read More
RAY AN MARGARET
10.0
/10
Reviewed 50 week(s) ago

Expedia Group verified review

:-)
Anna Lou
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 65 week(s) ago

Expedia Group verified review

The are is close to the shopping center
Leonora
4.0
/10
Reviewed 74 week(s) ago

Expedia Group verified review

Not good place for longer stay.
Rochele elro
2.0
/10
Reviewed 76 week(s) ago

Expedia Group verified review

Gosh there comfort room is so bad
James
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 78 week(s) ago

Expedia Group verified review

The bar was not properly stocked.
Jeffrey
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 80 week(s) ago

Expedia Group verified review

I have a very good stay at the hotel..very hospitality staff,clean rooms and big as I imagine over all is a double thumbs up for me..thank you for the staff ang security person..
Verified traveler
icon-Business Family
Business Family
6.0
/10
Reviewed 85 week(s) ago

Expedia Group verified review

Property is dated. Aircon is windowtype and a bit noisy. Price was good if you are looking for affordable stay.
Brian
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 86 week(s) ago

Hotels.com verified review

Great Ayala location, larger than average comfortable room and family loved the breakfast...we will stay again the next time in town.
Willis
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 101 week(s) ago

Expedia Group verified review

Have stayed at Diamond Suites numerous times and have always enjoyed. Rooms are nice and the staff is fabulous. Dining is 5 star with a variety of choices.
MA VICTORIA
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 109 week(s) ago

Hotels.com verified review

Accommodating staff, helpful & friendly.
Ronald
icon-Leisure
Leisure
8.0
/10
Reviewed 122 week(s) ago

Expedia Group verified review

Service
John
4.0
/10
Reviewed 124 week(s) ago

Expedia Group verified review

Could have been cleaner. Fan in bathroom did not work. Overall not happy with our stay. Less than minimum standards.
Marie Gretchen
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 126 week(s) ago

Expedia Group verified review

Booked with family with 2 small children. Staff was good at the front desk when we came in. However when we got out of the elevator to our room, there was a certain smell you could notice already. It was ok for us adults considering the building is old. Once we got in the room, the smell just got worse. Moldy, old wood, dusty smell combined. AC released dusty smell as well. We had to open the windows but ddnt help. Dim lighting like a dungeon. Booked for 4nights and we thought maybe we could stay for a night as we were tired from a long flight and probably the smell would go away. But to our surprise when we opened the bathroom, the smell and dust just got so much worse. The towels folded were dusty, stinky and a little wet (non negotiable!). As a person in uniform, I know my husband would be ok with some discomfort or untidiness but even him could not take it anymore. Kids and I just started coughing. This is our 12th hotel since we came in the Philippines and first time we experienced such a disgusting place. Photos were deceiving. Would have been nice, location wise, as it was walking distance to Ayala. But we did not want to ruin our last days of stay in the Phils. It was cheap. But you could also get same price with other hotels that have better condition. We checked out after over an hour in that room. Told the staff of our experience and he was kind enough to offer alternative room but we prefered to just stay where we know its clean and more comfortable.
Read More
Ariel
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 130 week(s) ago

Expedia Group verified review

The front staff wasnt too accomodating and interested in helping us out with dining references when asked aside from referring to their own restaurant. I also asked if they have a free shuttle from hotel to airport but was told it is busy and instead recommended hiring their contact and pay $2000 for van that would take us to the airport. The bathroom floor had water leaking from somewhere. It was always soaked whenever we come back from our tours.
Read More
Lurelyn
icon-Business and Leisure with Children
Business and Leisure with Children
8.0
/10
Reviewed 183 week(s) ago

Expedia Group verified review

It’s fine
Clark
8.0
/10
Reviewed 188 week(s) ago

Expedia Group verified review

nice stay. but no cable tv during the day of stay
Verified traveler
icon-Friends and Family Family
Friends and Family Family
2.0
/10
Reviewed 302 week(s) ago

Expedia Group verified review

This place is terrible. Dirty and nothing like pictured. Dont get ripped off.
Peter
4.0
/10
Reviewed 306 week(s) ago

Hotels.com verified review

Was not informed pool was under repair. One reason I booked here
Stephen
icon-Leisure with Partner
Leisure with Partner
4.0
/10
Reviewed 306 week(s) ago

Expedia Group verified review

This probably one of the worst hotels I have stayed in for a long time and I have stayed in many hundreds. This hotel is trying to be something it is clearly not. The staff are clearly trying to operate around poor management instructions and policies, and most of their income would be generated I guess around functions. 1. Poor wifi signals throughout the building - a quick internet search shows this has been a common complaint, but clearly no one has done anything about it. 2. Hardly any water pressure through the shower 3. No hot water 4. Demand for a high security deposit on arrival, though room paid in full in advance 5. No phone in room 6. Demands to pay for any additional complimentary water - multiple times they were asking for 20 peso. 7. Room service food closes at 9:30pm, though this is not published anywhere. 8. Tired and dirty public areas, but rooms are clean 9. Staff trying their best. 10. This place is more like and should be branded, rather then ‘Diamond’ to ‘Bronze suites and residences’
Read More
Number of reviews per page
20
40