PROXY by The Oriental Albay

Overall is perfect except for the wifi connection which is no signal at all.

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Poor assistance, with 2kids in tow and luggage, with one adult, you expect somehow they would offer some help sadly, no one did. Have to find our way to the elevator. Breakfast buffet has minimal food choices. Saving grace is, they offer coffee!

No one assisted with the luggage, with 2 kids in tow and 2 luggage with only one adult was hard work. Sadly nobody even asked if we need help.for breakfast buffet, Food was standard. Minimal choices.

The Bad - Breakfast was SEVERELY lacking, with the food quality extremely disappointing. - The stench of the creek beside the hotel when you step outside or swim in their pool - Avoid the rooms facing the city/road if you're staying in a lower floor. - There is a decrease in value for money due to their price increase. - Plenty of items unavailable from their restaurant/room service menu. The Good - Room size is more than adequate, and the views to either the volcano or the city is nicer on the higher floors - Bed is comfortable - Laundry was crisp and clean - Staff were polite - Spa therapist was really good. I highly recommend their signature massage. May reconsider staying elsewhere in the city if this does not improve.

I travel often all over the world...and i never had to pay ro bring in outside food...500 peso for outside food...RIDICULOUS...won't ever be coming back here and I'll be sure to advise all my traveling friends to NEVER come here.

The staffs are super nice and accommodating.

Looks nice inside. The dining are and room are well designed. But bathroom is missing of extra towel or rug for the floor. Water from shower are overflowing on the floor. But I would recommend this hotel.

I cut my stay only one day and transfer to onother place I booked for two days use only one day

This was a great place to be based in Legazpi with a lovely outdoor pool that was warm thanks to some very sunny days. Our room looked out on the main road but this was in no way a problem and was not noisey. All the staff were warm and friendly, especially Callie who was always on duty in reception. She’s a little dog who quite happily sits on the reception desk greeting visitors. If you feel you want a change from the hotel food (which was good) you can order in from Grab but there is a charge added if your order is before 10pm. The room was spacious and clean with a very comfortable bed.

Poor management!!

Staff were awesome, room/bathroom amenities were disappointing. Breakfast can be improved.

Location.

This is rated as a “4-star” hotel. At most, I’d give it a 3-star and that’s being very very generous. Bathroom wasn’t very clean and there were winged insects (flies?) in the sink. I saw that some of the work done in the room I was in was rushed too. Included breakfast was very limited and disappointing. I was expecting more since this hotel was carrying the name “Oriental” and I stayed in far better hotels that’s cheaper and have better amenities… The staff were trying extra hard to accomodate and please guests but they felt like they were hospitality students who were in apprenticeship and didn’t know what they were doing. Also phoned the desk from room to let them know that the WiFi wasn’t working. They said they’ll let their IT department know but no action was taken. I didn’t get a call back as well… Issue wasn’t fixed and I just resorted to using my mobile data for work. Menu was made from a coloured bond paper that was laminated. Not to nitpick but this is supposed to be a 4-star hotel. Dinner was lacklustre. I ordered a cheeseburger, which is really hard to screw up. What I got: overcooked and burned patty that wasn’t seasoned well. Potato chips that came with it tasted bitter like it was burned. I did like the lumpia on a positive note though. I’d pay a little more money for a better hotel, which Legazpi City has quite a few of. One good thing I can say us that the bed and pillows were super comfortable.

Room Amenities is not good. Shampoo and conditioner, soap is empty. Breakfast is limited and no choose and few. Security and some staff sleeping in the lobby at early morning. Lobby is very dark at night. First time and will not recommended to my friends to stay.

Safe and clean environment, staff well mannered!!!!

Have stayed hear a few times. Property is declining. Ac didn’t work. Free breakfast was buffet and mostly cold.

New building and close to the Main Street.

no slippers, no wifi inside the room

Staff were nice and helpful. Breakfast is ok. Room is clean, it’s just the towels and beddings a bit stained. Aside from that, we’re enjoying our stay.