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Nothing massively wrong but could have been better. Hotel is looking tired. The food in the breakfast and dinner buffet was luke warm at best. The water in the shower was only just above cold. There is a lack of power outlets in the room, the only ones are on one side of the bed not useful for using laptop at the desk. On the plus side the staff were friendly and helpful.

The staff were excellent in politeness and in doing the extra mile to accomodate requests. I like the hospitality and genuine customer service. The only issue for me was that the bed sheets had stains which was very troubling.

Staff was professional and attentive. Room was clean and neat. Breakfast buffet was adequate. Bathroom needs more lighting. TV needs to be upgraded to smart tv for streaming.

Clean room, all breakfast gone at 7am, tv with no channels and not smart tv. Bed was good

Excellent from service to accommodation. My only concern was the pet bed we were given unwashed pet bed that smells sadly.

Sent a message to the property two days before to check if two beds are available and didn’t get a response.

Friendly staff. Great location for access to central places. Had to pay 500 pesos for a small refrigerator. Had leftovers from a restaurant and was told no food could be brought to the hotel because it has a restaurant and next time would result in a charge. I think this is a terrible policy. The TV had no signal and the staff said I could watch You Tube. I desired to watch English language news. I requested they fix this issue but they did not. In addition, a large puddle occurred in the room overnight. When I reported this the staff seemed unconcerned and stated that it had rained. Shower had so many clogged spouts it directed water all over the floor. Despite these issues, I enjoy this hotel and will stay there again if needed.

Wish they can provide standard 2 keycards so it will be easier for a couple

Excellent

Excellent service....

Great place to stay in Legazpi

Overall is perfect except for the wifi connection which is no signal at all.

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Poor assistance, with 2kids in tow and luggage, with one adult, you expect somehow they would offer some help sadly, no one did. Have to find our way to the elevator. Breakfast buffet has minimal food choices. Saving grace is, they offer coffee!

No one assisted with the luggage, with 2 kids in tow and 2 luggage with only one adult was hard work. Sadly nobody even asked if we need help.for breakfast buffet, Food was standard. Minimal choices.

The Bad - Breakfast was SEVERELY lacking, with the food quality extremely disappointing. - The stench of the creek beside the hotel when you step outside or swim in their pool - Avoid the rooms facing the city/road if you're staying in a lower floor. - There is a decrease in value for money due to their price increase. - Plenty of items unavailable from their restaurant/room service menu. The Good - Room size is more than adequate, and the views to either the volcano or the city is nicer on the higher floors - Bed is comfortable - Laundry was crisp and clean - Staff were polite - Spa therapist was really good. I highly recommend their signature massage. May reconsider staying elsewhere in the city if this does not improve.

I travel often all over the world...and i never had to pay ro bring in outside food...500 peso for outside food...RIDICULOUS...won't ever be coming back here and I'll be sure to advise all my traveling friends to NEVER come here.

The staffs are super nice and accommodating.

Looks nice inside. The dining are and room are well designed. But bathroom is missing of extra towel or rug for the floor. Water from shower are overflowing on the floor. But I would recommend this hotel.

I cut my stay only one day and transfer to onother place I booked for two days use only one day