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Heaven Restaurant & Boutique Hotel
Hotels
9.2
/10
Exceptional
295 reviews
What Guests Say About Their Stay
Luz Marilis
10.0
/ 10
Friendly staff, outstanding hot breakfast with variety included, clean and beautiful room, very nice pool.
Luz
10.0
/ 10
Friendly & wonderful staff, clean and beautiful room, delicious hot & healthy breakfast included.
RENEE
10.0
/ 10
Great setting with greenery all around. Lots of security 24/7. Gym, bar lovely. Nothing close to walking to as of shopping though.
In the Area
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No. 7, Street KN 29, Kiyovu, Kiyovu, Nyarugenge, Kigali City, Rwanda
Main Facilities
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Swimming Pool
Restaurant
24-Hour Front Desk
WiFi
Available Room Types in Heaven Restaurant & Boutique Hotel
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What's around Heaven Restaurant & Boutique Hotel
No. 7, Street KN 29, Kiyovu, Kiyovu, Nyarugenge, Kigali City, Rwanda
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Discover More About Heaven Restaurant & Boutique Hotel
General
Near Union Trade Center
Location
A stay at Heaven Restaurant & Boutique Hotel places you in the heart of Kigali, a 1-minute drive from Union Trade Center and 9 minutes from Kigali Convention Centre. This spa hotel is 1.3 mi (2.1 km) from Kandt House Museum of Natural History and 1.4 mi (2.2 km) from Ntarama Church.
Attractions
Distances are displayed to the nearest 0.1 mile and kilometer.
Union Trade Center - 0.7 km / 0.4 mi
Kandt House Museum of Natural History - 1.8 km / 1.1 mi
Ntarama Church - 2 km / 1.3 mi
Niyo Arts Center - 3.5 km / 2.2 mi
Gikondo Market - 3.6 km / 2.3 mi
Club Rafiki - 3.9 km / 2.4 mi
Kigali Business Centre - 4 km / 2.5 mi
Kigali Heights - 4.4 km / 2.7 mi
Kigali Convention Centre - 4.4 km / 2.7 mi
Ryi'nyamirambo Market - 4.5 km / 2.8 mi
University of Kigali - 4.8 km / 3 mi
Inema Art Center - 4.8 km / 3 mi
Ivuka Arts Kigali - 5.3 km / 3.3 mi
Talking Through Art - 5.3 km / 3.3 mi
Kigali Golf Club - 5.9 km / 3.7 mi
The preferred airport for Heaven Restaurant & Boutique Hotel is Kigali (KGL-Kigali Intl.) - 10.8 km / 6.7 mi
Facilities
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find a health club, an outdoor pool, and bicycles to rent. This hotel also features complimentary wireless internet access, concierge services, and gift shops/newsstands. Guests can get to nearby shops on the shuttle (surcharge).
Business Facilities
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Planning an event in Kigali? This hotel has 495 square feet (46 square meters) of space consisting of a conference center and meeting rooms. For a surcharge, guests may use a roundtrip airport shuttle (available 24 hours) and a bus station shuttle.
Dining
Enjoy local and international cuisine at Heaven Restaurant, a restaurant which features a bar/lounge and a garden view. You can also stay in and take advantage of the 24-hour room service. A complimentary cooked-to-order breakfast is served daily from 7 AM to 10 AM.
Rooms
Make yourself at home in one of the 28 air-conditioned rooms featuring LED televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and coffee/tea makers.
All facilities in Heaven Restaurant & Boutique Hotel
Bar, Cafe and Lounge
Swimming Pool
Entertainment Facility
Fitness Center
Functional Hall
Things to Do
- Shops
- Romantic proposal packages
- Outdoor pool
- Health club
- Picnic area
- Garden
- Spa
- Shops
- Library
- Pool sun loungers
Hotel Services
- Laundry service
- Multilingual staff
- Wedding service
- Luggage storage
- 24-hour Receptionist
- Concierge
Transportation
- Shopping center shuttle
- Airport transfer
- Bicycle rental
- Access to bus station
Public Facilities
- Coffee shop
- Coffee/tea in lobby
- Smoke-free area
- Safety deposit box
General
- Parking
- Banquet
- Terrace
Business Facilities
- Conference center
- Meeting rooms
- Conference rooms
Sports and Recreations
- Fitness center
- Archery
Food and Drinks
- Breakfast
Connectivity
- Free WiFi
Nearby Facilities
- Gift shop
Accommodation Policy & General Information in Heaven Restaurant & Boutique Hotel
Check-in/Check-out Time
Check-in:
From 14:00
Check-out:
Before 11:00
Pets
Service Animals Allowed
Additional Policy
Professional property host/manager, LGBTQIA+ friendly, Car recommended, Essential workers only - NO, No elevators
- Airport shuttle fee: USD 35.00 per vehicle (one way)
- Early check-in is available for a fee (subject to availability)
- Late check-out is available for a fee (subject to availability)
- Rollaway bed fee: USD 30.0 per night
- Credit card charges are subject to a surcharge of 4 percent
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
General Information
Popular Facilities | Swimming Pool, Restaurant, 24-Hour Front Desk, WiFi |
Check-In / Check-Out Time | From 14:00 - to 11:00 |
Breakfast Availability | Yes, hotel has room that provide breakfast |
Available rooms at Heaven Restaurant & Boutique Hotel | 28 |
Number of floors in Heaven Restaurant & Boutique Hotel | 2 |
Another facilities in Heaven Restaurant & Boutique Hotel | Shops, Romantic proposal packages, Outdoor pool, Health club, Picnic area |
Frequently asked question in Heaven Restaurant & Boutique Hotel
What are available facilities at Heaven Restaurant & Boutique Hotel?
There are top facilites at Heaven Restaurant & Boutique Hotel such as Swimming Pool, Restaurant, 24-Hour Front Desk, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Heaven Restaurant & Boutique Hotel?
The standard check-in time at Heaven Restaurant & Boutique Hotel is starting from From 14:00 while the latest check-out time is at Before 11:00
Does Heaven Restaurant & Boutique Hotel provide breakfast?
Yes, Heaven Restaurant & Boutique Hotel provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Heaven Restaurant & Boutique Hotel?
Heaven Restaurant & Boutique Hotel is a 4.0-star hotel.
How many floors does Heaven Restaurant & Boutique Hotel have?
Heaven Restaurant & Boutique Hotel has 2 floors.
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More Reviews from Other Guests in Heaven Restaurant & Boutique Hotel
Overall Ratings & Reviews Heaven Restaurant & Boutique Hotel
Other sources (295)
9.2
Exceptional
From 295 reviews
Cleanliness
9.4
Room Comfort
8.8
Service and Facilites
9.4
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Traveler Reviews Heaven Restaurant & Boutique Hotel
Number of reviews per page
20
40
Top reviews
ANNABEL
Leisure
8.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
Gym facilities and clean rooms
Luz Marilis
Leisure
10.0
/10
Reviewed 24 week(s) ago
Expedia Group verified review
Friendly staff, outstanding hot breakfast with variety included, clean and beautiful room, very nice pool.
Luz
Leisure
10.0
/10
Reviewed 24 week(s) ago
Expedia Group verified review
Friendly & wonderful staff, clean and beautiful room, delicious hot & healthy breakfast included.
Jeffrey
with Partner
6.0
/10
Reviewed 24 week(s) ago
Hotels.com verified review
Room has everything you need. It is kept very clean. Nice pool. Restaurants close by, nice food good staff service but expensive. Small improvements. New hairdryer needed, cut out every minute of use, noisy fridge in room. The previous person turned it off so it was full of water. The bed was quite hard, but ok. We upgraded from a budget room, not much better.
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Luz Marilis
Leisure
10.0
/10
Reviewed 25 week(s) ago
Expedia Group verified review
Friendly staff, clean, beautiful, delicious breakfast included.
Verified traveler
Friends and Family Family
8.0
/10
Reviewed 29 week(s) ago
Hotels.com verified review
This place came highly recommended and it seemed promising as a charming boutique hotel with great hospitality. However a lot left to be desired. First our room had leaks in the toilet and the shower drain was backed up causing our whole bathroom to flood into our room. Calling for service was difficult they came multiple times and repair guy walked into the bath with his rubber shoes and made our shower muddy. Then it took a while before other staff came to clean and mop the floor. Breakfast spread looked fantastic and so many food options but everything tasted bland and was a huge letdown. Staff were friendly but overall it felt impersonable, unprofessional, and lacking.
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RENEE
Leisure
10.0
/10
Reviewed 33 week(s) ago
Expedia Group verified review
Great setting with greenery all around. Lots of security 24/7. Gym, bar lovely. Nothing close to walking to as of shopping though.
Paul
10.0
/10
Reviewed 34 week(s) ago
Expedia Group verified review
Excellent breakfast, clean facilities, and easy check in.
RENEE
Leisure
10.0
/10
Reviewed 34 week(s) ago
Expedia Group verified review
friendly staff, very clean, gym pool and all the facilities are exceptional
Alexander
Leisure with Partner
8.0
/10
Reviewed 36 week(s) ago
Expedia Group verified review
There is 2 properties for this hotel. The Boutique & standard hotel.
We stayed in the standard. It is very safe with security 24 hours.
The staff are very helpful and can arrange anything. The rooms a clean, heaps of storage, goid ensuite and comfy netted bed with A/C. Decor is dated. Free WiFi and great breakfast.
They have a excellent pool and offer gym, yoga and free massage.
They can arrange tours and transport.
There are bars and restaurants within 15 minutes walking of hotel. We found it safe as the area seemed business like.
We walked to a great restaurant called The Bistro.
This Kiyovu district has a mall with shops and is a 15 minute walk from the hotel.
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Verified traveler
Friends and Family with Friends
8.0
/10
Reviewed 39 week(s) ago
Hotels.com verified review
Room was not that spacious, and we encountered a couple of issues with our bathroom: shower drain was clogged and water overflowing into the rest of the bathroom and our room! That same evening we noticed the water closet or bidet leaking water again in the bathroom.
Water pressure was very bad and hot water only worked a couple of minutes before switching to cold then back again to hot. It was disruptive and honestly annoying.
Food at breakfast looked good but tasted bland. Everything lacked salt or was unseasoned, a total missed opportunity and a wonder because we heard good things about the restaurant.
It was good enough to sleep in, but consider other options when staying in Kigali.
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Lisa
Business and Leisure with Partner
8.0
/10
Reviewed 40 week(s) ago
Expedia Group verified review
The property was beautiful! So close to city center but you would never know it as it is built in the landscape and looks like a private tropical retreat
The staff could not do enough for you and very notable that they cared about every experience
The food was spectacular. We had breakfast lunch and dinner there. Our group did the wine pairing 6 course dinner. Do not miss this but skip lunch and go hungry. The meal and wine selection was to perfection. The bartender complimented each portion of the meal with a beautiful description of each wine with its origin! Just amazing!
I highly recommend the seamstress to make you or a loved one something special. I had them make my son a shirt and I just showed her a picture of him!! It was a perfect fit. So special!
We also had our laundry done and I would highly recommend that if you have a lengthier stay
A few things that could improve
- outside our boutique room 108 early morning was the employees starting their day just gathering and talking but woke us up. They were doing nothing wrong and unaware of their conversation waking us
It was also the spot if some power washing cars and whatever other items and that started at 6 am.
The evening receptionist caused confusion ever transaction. She actually forgot to check us out and called us and asked us to turn around and come back. If you know the traffic to airport in Kigali you will know that is not a request to be making. She needs more guidance as she is in training
Great stay!
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Shelley
Leisure with Partner
10.0
/10
Reviewed 41 week(s) ago
Expedia Group verified review
Absolutely loved the charm of this hotel! Everything was easy from check in to check out. Immaculate facilities! Great spa- great massages. The food was delicious. Especially breakfast! I would absolutely stay here again! Lots history too with the family. Check out A Thousand Hills to Heaven.
Gerald
Business
10.0
/10
Reviewed 42 week(s) ago
Hotels.com verified review
The staff was more than accommodating, the grounds were beautiful, the food was fantastic.
Kermit
Business and Leisure
10.0
/10
Reviewed 44 week(s) ago
Expedia Group verified review
Great location in a safe, clean, leafy green, quiet neighborhood within walking distance to the Central Business District of Kigali. The staff are very friendly and helpful, and the huge buffet breakfast in the lush garden setting is wonderful. I ate dinner at the restaurant at least 4 times while in Kigali, and each night it was very nice, with wonderful menu choices, attentive staff and a relaxing dining atmosphere. My room in the 4-star hotel was nice for one person, but would probably be very tight for 2 people. I liked the balcony, high ceilings, and colorful African decor. There was a mosquito in my room, which was a bit strange, but there is mosquito netting over the bed, which was nice. My only input is that it would be nice if the property had a free shuttle service to and from the airport. The price they charge for this is outrageous given the distance involved -- even by American standards -- and I chose to find another way. But many of their competitor hotels offer if, and I doesn't seem like it would be that difficult to step up and match the competition. FWIW, I nearly chose another hotel because of this detail.
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Deborah
Business
8.0
/10
Reviewed 49 week(s) ago
Expedia Group verified review
Really great for holidays but not suitable for business travelers.
mahendra
Friends and Family Family
2.0
/10
Reviewed 50 week(s) ago
Hotels.com verified review
I think we had a member of staff at the reception who was not at all helpful.
The booking for messages was nonexistent even 1week in advance.We one person eventually managed to get a booking interrupted several times and also noticed that the staff doing the messages were sitting ideal and chatting despite us being told they are all fully booked with no break.
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Thomas
Leisure
10.0
/10
Reviewed 51 week(s) ago
Expedia Group verified review
Great staff, super clean, great location
Carina
Friends and Family Family
10.0
/10
Reviewed 56 week(s) ago
Hotels.com verified review
Mycket fint hotell. Rent och snyggt och mycket trevlig och serviceminded personal.
Underbara pooler och god frukost.
Andy
Leisure
8.0
/10
Reviewed 58 week(s) ago
Expedia Group verified review
Friendly & helpful staff, high-quality dining, great amenities & reasonably-priced. Really enjoyed my stay & would thoroughly recommend this hotel.
Number of reviews per page
20
40
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