Akelarre - Relais & Châteaux

Amazing experience!!!

one of the best hotels I've ever stayed

This place is amazing! Every room is designed so it is completely private, so you can have the curtains open on the entire glass wall in the bedroom and look out over the Bay of Biscay, and soak in the tub while inhaling the ocean air. You are practically outside. They really take care of you, here. They have a spa, and they are attached to the Akelarre Restaurant (3 Michelin stars) that started it all.

Amazing

The property is extraordinary - incredibly beautiful. Staff was outstanding.

Outstanding truly one of the first class properties in the world the Michelin three star incredible had a chance to meet the chef.. charming , humorous , twinkle in his eye .. fantastic food A must stop if you’re traveling through Spain

We spent a very relaxing and comfortable 3 nights at Hotel Akelarre. Service from the staff at reception and in the restaurants is friendly and first class all the way. It was so quiet and peaceful during our stay.

This is truly a unique property, the views of the ocean are breathtaking. The staff are very friendly and go out of their way to make you feel at home.

The aesthetics, environment, and services are top notch. However, there are quite a few things they could improve. 1. Bathroom floor was super slippery. We have to be extra careful when we walk in. If you were wearing slippers or theres water on the floor, even more dangerous. 2. The curtain was quite different to close completely. It was heavy and leaves a big gap at the end, which will be a problem for light sensitive sleeper. 3. The door has no lock, so u cannot stop cleaners coming in if you forgot to put the do not disturb sign on the door. 4. The room service menu has very little choice. They have a room service menu and a snack bar menu, yet many items are the same. Overall, the hotel itself was amazing, great spa, convenient parking, good people, impeccable views. But there is still room for improvement on the thoughtfulness. The experience could have been better.

Stunning location, food service and staff!

Beautifully set just outside of the city, the hotel is modern, peaceful with incredible views. It's an added bonus to have one of the best restaurants in the city as part of the hotel as well!

This is more of a 4 star hotel than a 5 star, as there’s no pool, despite being far from any beach. There’s a beautiful indoor jacuzzi at the wellness centre, but nobody there to help, so we had to get towels from an open massage room! No changing facilities that we could see, except for a mixed gender toilet with shower. No lockers either. The steam room was out of order. There was a new member of staff answering the phone who didn’t know anything about the hotel. Breakfast service was super-slow, though the food was ok and the views amazing. The location is idillic and the views stunning, but the service is very patchy. Certainly not what one would expect when spending €500 per night. We couldn’t work out the iPod-like room phone and couldn’t call reception at all: no instructions anywhere. We ate in the much lauded Michelin starred restaurant, but were quite disappointed to be truthful. Not worth the €300 x person.

This hotel is incredible. Seriously world class luxury. Staff was wonderful and all the little details in the room went above and beyond. Toiletries were super high quality and loved the traditional pastries left in the room for turn-down. Could have been the best pastry we had while in San Sebastian. I want to visit again and again.

Amazing hotel, all the staff were so lovely and made us feel very special.

The hotel and staff are amazing. Views unreal and food that is for foodies. One draw back and a major one is that this is a beach area resort that has no out door pool or deck area to sun in a bathing suit. Spa is amazing as well.

The room was breathtaking, the restaurant was unforgettable but most of all the staff were so helpful and went above and beyond for us. Our flight got cancelled and we were put on a bus instead, we received calls from the hotel along the way to check how we were going so a driver could meet us as soon as we got to the airport. One of our bags go lost and the hotel staff once again came to the rescue calling to help sort it out before we had to leave. Can’t thank them enough. A very memorable stay.

Nice hotel, only weird thing is I could hear other people showering and got food poisoning from their restaurant which was supposed to have been great (too heavy sauces on everything). Otherwise the rooms are huge with amazing sea views (incl. from bathtub), the spa was great, what I could eat of the complimentary breakfast was also very delicious. The service was also good.

The most beautiful hotel on the coast, incredible views, and a great spa. I was only here for 2 nights, though I booked 3, only because a small airline cancelled. I wish I’d had 3! Akelare is gorgeous, it’s pure luxury. It’s a bonafide honeymoon or anniversary place.

Amazing location with an equally amazing room and facilities

Not allowed to sunbathe on the beautiful decks, so kind of formal but overall incredible! Rooms were awesome!