Patricia self-check-in Apartments & Spa Access at Alpen Resort

Before checking in, sent request asking could we easily get to their location. Sent a form letter saying $30 CF each way. Free bus at bahnhof stops directly across the street....2nd stop....3-4 minutes. So Honest=1

Awesome stay!

The apartment and amenities are very nice and the view of the Matterhorn from the apartment is unforgettable. We have to do the check in at another location and walk a bit with our suit cases to the building, and this was unexpected. The staff at the check in location was OK. The location is at a walking distance from the train station and commerce, which is a plus. The city of Zermatt is beautiful and cozy.

No on site staff.

We enjoyed our stay at Apartments Patricia. It was comfortable and convenient to transportation to the mountain, and it has a locked equipment room which was nice for skis and boots. We liked having a the kitchenette to cook some of our food during the week. And, we really enjoyed using the spa/pool at the nearby Alpen Resort & Spa at the discounted rate one day.

View of Matterhorn and walking distance from train station, and large room were the highlights. It’s bit of a walk to center of town and skiing. But public bus stop is near, or take an electric taxi.

I enjoyed my stay here! It was a spacious studio, with a small kitchen and sitting area, in addition to the sleeping area. Just what we needed for our ski trip. The bus stop was right across the street which made skiing a breeze! Only negative was when we arrived we didn't realize that we had to check in at a different location, which was a pain because we arrived late and had to navigate town on foot in the dark. I wish check in instructions were clearer, otherwise great!

Cute place, clean, cozy - better than expected!

Comfort, Clean, Modern, Location, Staff

While it's a bit distant from the train station, it was otherwise clean and comfy. Also came with a balcony with a view to the Matterhorn.

Very comfortable apartment that is able to view Matterhorn at the balcony. We had a good rest there. Kitchen is clean, bed is comfortable, water is hot enough and water pressure is good. Not in the high street but give us chance to explore more. Very safe and this is the most unforgettable accommodation during my 8 days in Switzerland. We enjoyed cooking there.

In our first room, the bathroom fan stopped working after two days, which caused damp toilet paper and tissues. We coped by moving the toilet paper in and out, though we often forgot. We reported the issue, were told someone would fix it—but no one showed. After following up, we were informed repairs would happen only after we moved out. The repairman later said it needed a new fan, which could take 1–7 days to arrive. Given the uncertainty, we packed overnight to move. But then we were told we couldn’t get the new room key until 4 p.m.—even though we had booked the full week and the room was ready. This meant we might have no access to our belongings for hours. We tried waiting in the common area, but there was nowhere comfortable. The first floor was dim and reeked of pesticides. Every time we entered, we had to hold our breath and rush to the elevator in the dark. The motion-sensor lights would finally turn on—just when we no longer needed them. Any electricity saved likely came at the cost of guest comfort. On our last day, someone finally propped the door open to let the smell out—but by then it didn’t help. The building photos were taken on a sunny day to look appealing, but in reality the cracked, uneven pathway made pushing luggage uphill a challenge. This place is not worth the money saved.

The place was very clean and spacious for our family of 7. Very accessible to everything in Zermatt. Amazing stay!

Amazing place to stay in Zermatt. Apartment was quite big, the kitchen well furnished. We had a view of the Matterhorn from our balcony.

Well equipped apartment with a great view of the Matterhorn. The apartment was clean and comfortable, and had a large, modern bathroom. It was a 15 minute walk from the railway station, and in a clean, quiet area of Zermatt.

Was there during the April 2025 snowstorm when Zermatt lost power for a couple days. They provided breakfast for guests at the partner Alpen Resort Hotel and Spa down the street also for the guests at the Patricia apartments. When we went to Alpen to inquire about staying an extra night at Patricia due to not being able to leave Zermatt, they couldn’t provide us a price, but welcomed us to stay and make ourselves comfortable in the common areas of the Alpen. All the staff there was very welcoming and patient and helped everyone with answering questions with whatever updates they had and helping however possible. We were able to chill with live music and complimentary snacks and drinks in the lounge. After waiting until evening and still couldn’t get a price for the extra night stay we decided to just take the room and find out the charge the next day. Next day they decided not to charge us. I’d like management and the staff there to know that it was really appreciated that you took care of your guests during those extenuating circumstances. There wasn’t one moment where I saw any employee show any hint of stress or unpleasantness even though they probably had an overwhelming amount of questions and requests from guests. Thank you so much for helping us to get us through that storm and power outage. As for the apartments itself. It was a pretty decent stay. The bedding was comfortable, the place was clean, and had pretty much everything we needed in the kitchen.

Beautiful, modern, spacious, clean, well appointed. Our room lived up to its promise of a Matterhorn view. Easy to walk to from the train station. We would have loved to stay longer but Zermatt is so expensive!

Wonderful place, so spacious, so clean

Quick and easy last minute booking to spend some extra time in Zermatt.

The self check in did not work, we tried multiple times with multiple credit cards. We had to stand around and wait for someone to come from a nearby hotel.