Ruby Mimi Zurich

I stayed at Ruby Mimi Hotel Zurich by IHG in late April, and overall I felt the value was nowhere near commensurate with the cost per night. The room was marketed as “cosy,” but in practice it felt extremely claustrophobic. There was barely any space between the end of the bed and the wall, creating a narrow passageway. At one point, my travel companion tripped and fell due to the tight squeeze. Second, the room lacked basic amenities that you would reasonably expect at this price. There was no kettle and no mini fridge in the room. When I asked reception for a kettle, I was directed to the bar staff. I was told the only way to get hot drinking water was to retrieve it from floors 1–4, but I was staying on the 5th floor—so they declined to provide a kettle. Having to walk up and down multiple flights of stairs just to make tea is inconvenient at best, and at times feels like a potential health and safety issue. I also spoke with another guest who had faced a similar frustration, including having to go to other floors to retrieve items (such as ice) for drinks. For a hotel charging a premium rate in a major city, these are fundamental issues. I would not recommend this hotel based on the combination of the room layout and the lack of basic in-room amenities.

The room was extremely small. I booked a king-size bedroom, and I got a queen. They were “transitioning” in their system, and basically you have to check in yourself and even make your own key. There are no phones in the room, so you can’t call the front desk. The bar has good drinks but expensive. The bed was very uncomfortable. The shower/toilet is ridiculous. No privacy at all.

G

Poor communication, lacking services, exploitative business practices. I booked two separate stays a few days apart and inquired whether I could store luggage at the property in between the two. They told me that wasn't possible, which was surprising, but ok. That was necessary for my itinerary so I requested a cancellation. They told me over the phone they would approve, so I submitted the cancellation and booked at another property. However they proceeded to reject the cancellation and then stopped answering my emails.

Great location and wonderful ambience. 10/10 recommend as a spot in Zurich.

All great

The place was very friendly and cordial. A bar that was very nice but you do have to order a double, no big deal just do it. The rooms were extremely clean and soundproof. I was very happy. Oh and a very convenient location.

The room design was a bit too clean no room for clothes and bags. Space in room 409 between door of bed and was dangerously tight. Considered redesign

Close to the Train station. Clean property that focuses on self service.

Staff was excellent! Great location. Breakfast was nicely served.

Great breakfast buffet! Excellent location. Our room overlooked the river. The staff was very helpful.

Great location and friendly staff.

Great hotel in a great location. Rooms were clean and spacious. Very courteous staff. Delicious breakfast. Would stay again.

Beautiful design and a great location, but "lean luxury" concept lacks basic comfort and service. Apparently, this is a "lean luxury" hotel, which is something the staff should really explain to first-time guests. It turns out "lean" means no room phone, no room service, no fridge, no coffee/tea facilities, and zero amenities. We booked this for an overnight layover after a frustrating flight cancellation. Exhausted from travel, the last thing we wanted was to do the staff's job by entering our own data into the system and activating our own room cards at check-in. We got the "Cozy Room" for our short stay, but it was incredibly small—the bathroom sink was literally out in the hallway. For $600/ night it's fair to expect a bit more. That said, the breakfast was wonderful, and the bar/restaurant area is absolutely beautiful. Just be aware of what you are sacrificing for the aesthetic.

The hotel is nice and the staff is very polite and kind. However, I think there is room for improvement and the hotel should be more flexible for guests arriving in the morning and try to check them in earlier than the official time of 15pm.

Convenient location, clean room and helpful staff

The rooms are ugly, poorly constructed and designed. I expected a lot more for this price. The room felt like a budget hotel.

Clean and tidy room. Great bar and breakfast area. Perfect location next to the river and train station.

The staff was excellent and helpful. The buffet was the same everyday. It was good but not excellent. The first 3 nights were not so good. It was the weekend and a holiday. Therefore, we could hear the sound of very loud motorcycles and sports cars until 3am. This was the only complaint.

Early check in provided after arriving from States